Starwood Vacation

  www.svocareers.com
  www.svocareers.com

Starwood Vacation Reviews

Updated November 2, 2014
Updated November 2, 2014
55 Reviews
3.4
55 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starwood Vacation President and Chief Executive Officer of Starwood Hotels & Resorts Worldwide, Inc. Frits van Paasschen
Frits van Paasschen
24 Ratings

Review Highlights

Pros
  • Relaxed environment and HOT rates are great (in 5 reviews)

  • Flexibility in work-life balance, travel, and wonderful people to serve and work around (in 3 reviews)


Cons
  • The executives are micromanagers and do not provide work life balance (in 3 reviews)

  • The upper management was questionable in their practices (in 4 reviews)

More Highlights

7 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Nepotism at its best

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starwood Vacation

    Pros

    Hotel discounts are great, though increasing difficult to find. Casual dress

    Cons

    It's not what you know but WHO you know. Management plays favorites. No passion in the company for learning new ideas

  2.  

    Unrealistic Expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vacation Services Coordinator (VSC) in Myrtle Beach, SC
    Former Employee - Vacation Services Coordinator (VSC) in Myrtle Beach, SC

    I worked at Starwood Vacation full-time (less than an year)

    Pros

    If your able to meet your marketing goals during the winter your can make very good money. Try and "help" when you aren't meeting standards.

    Cons

    No reimbursement for gas, when forced to drive all over the area (up to 100 miles somedays). Work 6 days a week, 40-50 hours a week (during off-season, one day w/ 12 hour shift required). During off-season, strict qualifications and lack of potential guests make it almost impossible to make a livable wage ($7.25 w/out commission). 2 months below the expected target puts you in the "red" for the 3rd month, failure in 3rd month=termination (regardless of how few people you even see to approach or if you have never worked in the field before). Training is "ok".

    Advice to ManagementAdvice

    Force reps to attend sales presentation before they market presentation so they know exactly what the guest will experience. More role-playing activities during training to improve marketing techniques. Adjust performance management tracker during off season.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Off-Site Marketing in Orlando, FL
    Former Employee - Off-Site Marketing in Orlando, FL

    I worked at Starwood Vacation full-time (less than an year)

    Pros

    Decent rates on hotels for employees

    Cons

    Working at Starwood
    Inefficient "drop" procedures

    Advice to ManagementAdvice

    Monitor the training closer. The trainers can be pretentious and misinformed

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    At first great, then you see the REAL management and are astonished with how poorly they treat employees!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Coordinator in Scottsdale, AZ
    Former Employee - Marketing Coordinator in Scottsdale, AZ

    I worked at Starwood Vacation full-time (more than an year)

    Pros

    Great Benefits, great coworkers, informative training, amazing vision and great properties and standards as well as amazing rates for employee's at other resorts.

    Cons

    Don't allow you to take more than 2 days off in a row for your first year, not able to start using your PTO until your year mark. Below standard for wages, overwork and overstress employees. Do not care if you have a degree. My manager only had high school diploma and made 4x as much as me with no more experience than I had. Management is poor on communication and HR does not managers attendance. Manager was always missing or took advantage of "Medical Leave" this issue was presented on numerous occasions to HR and nothing was ever done. An extreme amount of turnover due to non negotiable wages. Not flexible with hours and you have to agree to be available Mon-Sun 6am to 6pm no matter what!

    Advice to ManagementAdvice

    Take account of your salaried employee's especially at the Scottsdale, AZ locations, senior management is flawed and very unprofessional. Focus more on Employee satisfaction than sales goals/sales associates. Discuss with corporate how employee's can take vacation as to not overwork their staff. Treat lower-importance employee's with more respect and consider them in the bigger picture within the company. Compensate higher wages and consider those who have an education as higher value than those who are without. We worked for that degree!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Starwood Vacation Response

    Nov 11, 2014Director, Talent Acquisition

    Thank you for sharing feedback on your associate experience at Starwood Vacation Ownership (SVO). We very much welcome the opportunity to hear from current and former associates on how we may be ... More

  6.  

    Worst of the Worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Vacation Services Coordinator (VSC) in Orlando, FL
    Current Employee - Vacation Services Coordinator (VSC) in Orlando, FL

    I have been working at Starwood Vacation

    Pros

    Flexible hours... .hot rates to bad you can't do anything with the horrible salary

    Cons

    minimum wage, dont believe them, doesn't matter how good you are bonuses are a miracle if you get them. But dont worry or count your chickens yet.. the will take it back thru a no-pay...

    Advice to ManagementAdvice

    Find new ways around this economy, Stop living in the past. Vsc are the heart and soul of time share.. Pay them well and you'll have more tours....cant really think of booking a tour when the rent is up and your broke....

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Poor Senior Management and corporate America at it's worst.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Project Manager in Orlando, FL
    Former Employee - Project Manager in Orlando, FL

    I worked at Starwood Vacation

    Pros

    The opportunity to work on up scale and high profile projects.

    Cons

    It's not what you know it's WHO YOU KNOW and who are you willing to suck up to!

    Advice to ManagementAdvice

    When an organization need to restructure or downsize. My advice is to lay-off base on performance. It's sad to see what AVO has become. Where's the culture?

    Doesn't Recommend
    Disapproves of CEO
  8. 1 person found this helpful  

    They will hire anyone and pay them minimum wage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - VSC in Orlando, FL
    Current Employee - VSC in Orlando, FL

    I have been working at Starwood Vacation

    Pros

    nice friendly managers they will not bother you on your day off

    Cons

    They will and do hire anyone, telling you about all the money you can make. In reality its a numbers game but the numbers are just not there. This could be due in partial to the economy.
    Pretty much they just need warm bodies to sit in the lobby of their hotels and perform customer service for minimum wage. Once you do get someone to go on tour, half the time they don't show up or there is a computer problem when you try too book the tour. This make it very hard to break commission.
    They over hire and instead of firing you they just slowly wear you off the schedule. They have treated me as good as they can but I can see that all employees are expendable. No one makes money unless you have been working there forever because they give those pepole special shifts and a different selling system. I don't see how anyone can survive unless you want to get paid part time money for full-time work.
    Also - they change things every couple of weeks and dont really tell anyone.

    Advice to ManagementAdvice

    Pull out of the dead locations and shorted the team so at least some people can earn a living. Also, pay more attention to who you hire

    Doesn't Recommend
    No opinion of CEO

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