Starwood Vacation Reviews

Updated May 14, 2014
Updated May 14, 2014
50 Reviews

3.6
50 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starwood Vacation President and Chief Executive Officer of Starwood Hotels & Resorts Worldwide, Inc. Frits van Paasschen
Frits van Paasschen
20 Ratings

14 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Starwood SVO IS A GOOD COMPANY TO WORK FOR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at Starwood Vacation full-time

    Pros

    Good hot rates but still high for the average employee will never find $49.00 always higher, vacation benefits good when you start,2 weeks first year 3 weeks second year.

    Cons

    4 weeks vacation after 10 years, overworked and under pay. Yearly increases very low, managers state the company is not doing well. Fritz sends out quarterly earnings and it is the opposite. Higher Management gets bonuses, high salaries etc.

    Advice to ManagementAdvice

    Think about your people who makes the money for the company and are close to the owners . The little increase you gave the supervisors last year was a good gesture but did not place us where we need to be in the salary range. Your supervisors works diligently to make the agents perform at their best, they can only do so much if the pay is not good. Starting salary for a phone agent $11.00 for the last 7-8 years. Figure it out. Think about your agents and supervisors this year 2014. Share the wealth and people will stay with the company. Send your team from CT to talk to the call center associates,supervisors and resort associates you will get the answer. Care more for your employees well being it is part of the culture and values which you are not delivering. Upper management in Orlando do not care.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Starwood Finance Intern  in  Orlando, FL
    Former Employee - Starwood Finance Intern in Orlando, FL

    I worked at Starwood Vacation as an intern for more than a year

    Pros

    Great location, Pay is competitive to industry standard, real assignments that have a lasting impact on company. Great people to work with.

    Cons

    No growth opportunities and no full time positions available. But this maybe because its in the timeshare industry.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Be very careful...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vacation Planning Counselor  in  Orlando, FL
    Former Employee - Vacation Planning Counselor in Orlando, FL

    I worked at Starwood Vacation full-time for less than a year

    Pros

    Friendly and professional staff, great hotel/resort discounts, good amount of time off.

    Cons

    Required forfeiture of legal rights, some employees are subcontractors, high deductible medical insurance, extremely high turnover rate, micromanaged at all levels, no advancement opportunities.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    it was great minus the supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vacation Services Coordinator (VSC)  in  Princeville, HI
    Former Employee - Vacation Services Coordinator (VSC) in Princeville, HI

    I worked at Starwood Vacation full-time for more than a year

    Pros

    hours flexibility and unlimited earnings potential

    Cons

    Horrible supervisor, nitpicky about everything from hand writing to directions.

    Advice to ManagementAdvice

    Top performers don't make good supervisors

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great hotels, par company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starwood Vacation full-time

    Pros

    Wonderful hotels and resorts and excellent training.

    Cons

    They pay people only the median of the average between all companies. It doesn't matter if you have tons of experience they will only pay you the average. If you want the best, you pay for the best or the best will go somewhere else. Which I did.

    Advice to ManagementAdvice

    Your company has so much promise. As far as the customers are concerned you are fantastic, but you have a long way to go when it comes to taking care of your employees.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    It could have been better

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starwood Vacation full-time for more than a year

    Pros

    The people were very nice to work with.

    Cons

    The upper management was questionable in their practices.

    Advice to ManagementAdvice

    N/A

  8.  

    "All about the Culture"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vacation Planning Counselor  in  Orlando, FL
    Current Employee - Vacation Planning Counselor in Orlando, FL

    I have been working at Starwood Vacation full-time for more than a year

    Pros

    - They try to care
    - They try really hard to get you to succeed

    Cons

    -Average if not low pay
    -Many people who call are angry and take it all out on you
    -They have so many rules they can't even keep them all straight
    -They punish you for not knowing all the rules when they miss some themselves
    -NO room for advancement
    -a lot of favoritism

    Advice to ManagementAdvice

    You say you hire people for their potential and talent, but you do not give them the opportunity to use that potential or talent, because you micromanage so hard. You also need to listen to the people who are on the phone every day, because they are more knowledgeable about what is going on with the customers than you are.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Sales Associate/Concierge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Lahaina, HI
    Former Employee - Sales Associate in Lahaina, HI

    I worked at Starwood Vacation part-time for more than a year

    Pros

    Enjoyed helping guests with finding activities while they are on their vacation

    Cons

    Sales quotas/matrix challenging to fulfill. Employees get demerits if not meeting quota. 3 demerits your fired.

    Advice to ManagementAdvice

    Relax a little

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    It's who you know, not what you know.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at Starwood Vacation

    Pros

    Overall, the company promotes unity and communication.

    Cons

    If you fall into the wrong department and management doesn't like necessarily your style and it doesn't fit in with the "clique" style, you become an outcast. Regardless of how your department's performance has improved year over year.

    Advice to ManagementAdvice

    Not good with change, the mentality a majority of times is "if its not broken dont fix it", my mentality is " it might not be broken but it can become better", very resistant if Sr. Leadership has been there 15+ years.

    Approves of CEO
  11. 1 person found this helpful  

    Ok if you want to retire in your position but expect no career growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at Starwood Vacation

    Pros

    Nice work environment
    Friendly atmosphere
    Some would say the hotel discount but you can do as well on hotwire

    Cons

    Stagnant career growth, the word promotion is as common as flying pigs.
    Horrible health benefits, HSA only
    Little chance of any sort of significant compensation growth as nobody gets promoted

    Advice to ManagementAdvice

    Leadership is trying to hold things together battling the corporate parent to do so. I wish them the best. Seems to be decent people at the top at least. Middle managers can vary in quality but that is common in most companies.

    Approves of CEO

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