State Farm
3.5 of 5 1,289 reviews
www.statefarm.com Bloomington, IL 5000+ Employees

State Farm Reviews

Updated Apr 6, 2014
All Employees Current Employees Only

3.5 1,288 reviews

                             

83% Approve of the CEO

State Farm Chairman and CEO Ed Rust Jr.

Ed Rust Jr.

(768 ratings)

71% of employees recommend this company to a friend
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Worst training program anywhere

Inside Sales Representative (Former Employee)
Tempe, AZ

I worked at State Farm full-time for less than a year

ProsIt's a steady paycheck with benefits. The facility is brand-new, which is nice. I cannot think of anything else to say that is positive.

ConsSince it was our job to take incoming calls regarding car insurance, I expected that we 'newbies' would be getting documentation to help us learn how to create and modify company database records.

This was not to be. In fact, I had to start asking. I asked the trainer, the supervisor, and the head of the telesales division in Tempe. One said that it was 'too expensive' to give each new person documentation during the three-month training program because the information changed so quickly that whatever information we had would be outdated by the time we graduated. I also heard that the people in the ivory tower of Bloomington had made an executive decision that training manuals were unnecessary.

State Farm has two software programs for manipulating the corporate database. One is designed for modifying current records. The other is for creating new records. The company does not have a simulator for the "new records" program, so we had to create new records on the "modifying records" simulator.

 It turns out that the reason State Farm does not offer training manuals to its new telesales agents is because both software programs are very buggy and counter intuitive. oh, and did I mention, there is no documentation for the software anywhere. State Farm is the 46th biggest company in the world and has no documentation! Unbelievable!

When using the software program to create new records, I accidentally 'unencrypted' a 'customer's personal information. I brought this to the attention of the head of sales for the Tempe office. In a normal company, a call would have been put into the corporate headquarters. At State Farm, they do things a little bit differently. They blamed it on me. I wish I had those skills!

With the other software program, the menu page has 22 different subcategories. We only needed three of these to perform our jobs. The system had four different ways to go back a page, depending on where the user was the program.

Don't ask for any help from your supervisor. Hard to believe, but it's true. Half of the supervisors in the Tempe office did not even have insurance license. Legally, they cannot help you with a phone call if you get into trouble.

Even more amazing, supervisors are not trained on how navigate the buggy software. For that you have to call into customer support. By the time that you get someone to help, it just want them to fix whatever's broken so that you can get the poor customer off the phone. the supervisors only responsibility is to manage the metrics table so that he can show you where you screwed up.

I don't understand why call center agents in Illinois weren't persuaded to come to Arizona and take on a supervisors role. It also makes no sense that State Farm did not aggressively recruit inside salespeople from other insurance companies in the Phoenix area.

Advice to Senior ManagementUpper management can start by reading the "cons" that I've mentioned above. State Farm is still the biggest car insurance company. most big companies say that there "well," is in their customers. Others say it is in their employees. Both are lying. A corporation's greatest asset is its database. There is absolutely no excuse for the way the operation in Tempe is run in terms of personnel. It is also inexcusable for those in the ivory tower of Bloomington to take 15 years and counting to migrate from the old pre-Windows system which is used to modify existing records to the new Windows-based system that is used to enter new records.

the training program that they offer is close to being a complete waste. For every three people that started the three-month training program, only two of them complete it, Without real experience using software simulators and no manuals, how valuable can of training system like that actually be?

No, I would not recommend this company to a friend

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SAD

Underwriter (Former Employee)

I worked at State Farm full-time for more than 10 years

ProsExtremely talented and professional 1st line employees, yet are being wasted since they are no longer being valued.

ConsState Farm had a family based work culture, now is based on fear of losing your job for any reason at anytime, this even applies to tenured employees with 25 years or more experience with perfect
attendance.
All employees are only as good as their last corporate driven production numbers. Will be written up and threatened with termination even if one billionth of a point below in any area, with no exceptions. Most new management straight out college without any prior work experience. Due to re-organization tens of thousands of employees are being displaced or being replaced, many families are being split apart. HR department is non-existent, they can't or unwilling to help in any way.

Advice to Senior ManagementNo accountability for all management since their only function is to enforce all corporate driven production numbers. Teamwork is no longer valued. Upper management is a big black hole, and this is by their design. SAD since it used to be a company that truly cared about all their employees.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Bad

Anonymous Employee (Current Employee)

I have been working at State Farm part-time for more than a year

ProsOk compensation for where it is located and for what you are doing.

ConsHours, Management....the tours that they have you select suck and the managers arent there to help.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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being an Intern at State Farm, perhaps the worst experience in my life!

Anonymous Employee (Former Employee)

I worked at State Farm

ProsTraining system that is easy to follow.

ConsAfter almost two months of working there they refused to pay me and fired me because I was an international students studying in the US. My boss kept telling me how I was doing an wonderful job and he couldn't ask for a better intern, however, one day he just called me to his office and told me that there is something wrong with the tax regulations relative to my country. Sorry for being subjective.

Advice to Senior ManagementBefore you hire someone and make them work their a** off make sure there is everything good with the paperwork of an employee. I feel like I have been exploited and would definitely not recommending the company to anyone.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Devoted 25yr+ employee thrown under the bus.

Appraiser (Former Employee)

I worked at State Farm full-time for more than 10 years

ProsBenefits & PTO better than average.

ConsGood old boys club...advancement opportunities slim if you are not a member of the club. Management has trust issues and are not REALLY policed by upper management. Employees won't speak up regarding local management. When they no longer want you around they make very difficult for you. Ride you to the ground and disect your work under a microscope. When they are really finished with you HR will tag you unemployable so as not to try and rehire. If you don't have a college degree don't even try to get hired. You're waisting your time...

Advice to Senior ManagementMake an effort to know your team members. Try to remember where you came from. You are playing with people's lives here!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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If you prefer low pay, no company support and customers who are just as confused as you are, this is the company for you

Office Manager (Former Employee)
Washington, DC

I worked at State Farm full-time for less than a year

ProsHonestly, cannot think of any to speak of at the moment.

ConsNo formal training for staff on the agent level.

It is a fly-by-the-seat-of-your-pants operation - get reprimanded for not knowing how to do a task even though you've never been trained on it.

Does not take ethics/Code of Conduct violations seriously.

If you work for an agent, you have no rights or recourse against the agent or their staff unless you hire your own legal counsel - the State Farm Code of Conduct does not extend to you or violations made by the agent (even though you must be "hired" or "approved" by State Farm to work in an agent's office).

Staff at the agent level is generally uneducated or under-educated while persons with college degrees and experience are generally paid less.

Promises of advancement in the company are erroneous.

Rampant issues with sexual harassment, discrimination and hostile work environment.

Advice to Senior ManagementI would suggest that when an employee of an agent spends time detailing 6 months of violations to the Ethics Violation hotline that the agent and his staff are made to at least review the company's Code of Conduct.

I would test your agents, like they do to their staff upon hiring, on their personality, managerial styles and mental state - this would solve many problems before they start.

It is apparent to me that the company, for the most part, also has no idea of what is going on in agent offices or what is reported to the company (I was emailed today by State Farm about becoming an agent).

While State Farm may be one of the most venerable insurance companies in the US, if your company is not willing to take complaints seriously, whether on a staff or customer level, you may find yourself losing business.

Above all, truly commit to your Code of Conduct statement: "At State Farm, not only do we do what is legal, but we also do what is right." I only wish this statement were true.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Not the same company it used to be!

Claims Representative (Former Employee)

I worked at State Farm full-time for more than 10 years

ProsPay and benefits great for long-term employee.

ConsUsed to be a great place to work..until about 3 years ago when the company took a turn in their direction/structure. Extremely stressful high volume work. Angry customers. Micro-managing supervisors. Endless hamster wheel. Reports generated based off productivity are easily manipulated which managers refuse to acknowledge. Quality of work is irrelevant and not recognized. Those that don't play the game and manipulate the numbers are faced with regularly scheduled meetings with supv to briefly mention where you are meeting your numbers and then dwell on the 10% of the job where you are not meeting their unrealistic expectations. No amount of money is worth what they put their employees through Employees are treated like robots.

Advice to Senior ManagementYou have lost sight of reality and you're running away all of the people that built this company into what it is. Your extreme focus on numbers is counter productive to your desire for the employee to provide great service to the customer.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Good Neighbor, Bad Family

Claims Processor (Current Employee)
Columbia, MO

I have been working at State Farm full-time for more than a year

ProsEasy work, sometimes you get nice people on the phone and sometimes have a laugh or two.

ConsPolitics, Workforce Management, micro-managing, concentration camp,

No, I would not recommend this company to a friend

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She posted my job after two weeks of me being there, no exact reason for termination. She's extra crazy. Run. Far. Away.

Licensed Producer (Former Employee)
Northville, MI

I worked at State Farm full-time for less than a year

ProsNot a whole lot to put here. Promised to get me my financial licenses. Then fired me.

ConsShe's psycho, High turn over rate, high stress, if you do anything she doesn't like, you're fired.

Advice to Senior ManagementShe had an office manager that she loves, other than that, you're not safe. I lost everything because of this lady. My apartment, almost my car, and put me back at my parents. I was on time, I made calls, I took the exact amount of time on my lunch. She claimed it was because I didn't work hard enough, and I didn't sell. Well, I was there for about ten working days, I sold three policies just trying to settle in. And boom, lost my job. Don't do it, please. She'll tell you that you're different. She's lying, you'll end up like me, and about 12 other people since the beginning of 2013. DON'T DO IT.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Leadership is confused and only interested in climbing the corporate ladder

Anonymous Employee (Former Employee)

I worked at State Farm

ProsUsed to be security. There's none if that now. Don't care about their employees at all. At all.

ConsSee pros. Corporate philosophy is all wrong. No security for employees Nd you are expected to relocate at the drop of a hat. What happened to loyalty?

Advice to Senior ManagementPull your head out if your ass and realize the employee is just as important as the customer.

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