State Farm Reviews

Updated September 12, 2014
Updated September 12, 2014
1,577 Reviews
3.5
1,577 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
State Farm Chairman and CEO Ed Rust Jr.
Ed Rust Jr.
899 Ratings

Review Highlights

Pros
  • Great work life balance and encouragement to continue insurance education (in 88 reviews)

  • The company has a good work environment and works to help employees meet their needs (in 68 reviews)


Cons
  • As a side note - I had significant work / life balance issues as an agent (in 19 reviews)

  • No room for advancement with contract employees and lower pay with no benefits (in 34 reviews)

More Highlights

170 Employee Reviews Back to all reviews

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  1.  

    Not what it once was

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative  in  El Paso, TX
    Current Employee - Claims Representative in El Paso, TX

    I have been working at State Farm full-time for more than 10 years

    Pros

    Decent pay, bonuses, incentives, great medical insurance. The people are great. Some aspects of the "old culture" still remain. There is a "family" feel amongst employees.

    Cons

    No work life balance. Long stressful hours and overworked. Not enough people to handle the work volume. Office culture reflects dissappoitment. This used to be a great company to work for but things have changed. Seems like this company, just as many others, are going the way of "do more with less." Implementing metrics based systems take away from the human touch that madt this the number one insurance company. Now it tries to imitate its competition and the ones left out to suffer are its Agents, and employees on the front lines.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    It's a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Account Representative
    Current Employee - Insurance Account Representative

    I have been working at State Farm full-time for more than 3 years

    Pros

    Agent I work for is very flexible if I need time off or have an appointment.

    Cons

    The company itself has issues. They will fire large groups of underwriters just to hire them back after the agents and customers complain about long hold times. You work so hard to get a sale, just to have a customer purchase insurance online or after the office closes and then don't get paid any commission on the policy. We can no longer file claims directly from our office computers, we actually get in trouble for it. Customers now have a phone number that they have to call to file a claim. You read about rate increases on one page of the news letter and on the next you see millions paid out in bonuses to the CEO and top executives. It is becoming very clear that State Farm is trying to phase agents out of the picture.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Lots of pressure to sale life insurance as the main product.

    Former Employee - Insurance Agent  in  Torrance, CA
    Former Employee - Insurance Agent in Torrance, CA

    I worked at State Farm full-time for more than 3 years

    Pros

    Good company overall. Claims handling really good for the most part. Well branded.

    Cons

    Working for newer agents is unreal. They have major stress put on them from State Farm management to sale life insurance or they may never receive their "contract" to continue on as an agent. This pressure is forced downward to the office staff which is very stressful. End the end the amount of life insurance sold is a big factor in how many State Farm management folks get to "Travel" each year. too much stress on office staff just to see management reap the benefits of traveling the world. Management at State Farm has their head screwed on backwards.

    Advice to ManagementAdvice

    You need to decide if you want to be a bigger life insurance company or continue to build your P&C business. The stress on young agents and their staff is not conducive to a great working environment and therefore makes State Farm a place that lots of folks don't want to work. there is a reason the turn over is high among newer agents. the stress to sale life insurance also is a driver in why newer agents are forced to make bad decisions when issuing life policies...*to meet targets or scorecard goals for management to travel? Really? Bad business concept, stay home.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    You can make good money but no work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Sales Representative
    Former Employee - Insurance Sales Representative

    I worked at State Farm full-time for more than a year

    Pros

    I worked in sales at an agent's office. Good money if you work hard and constantly pick up the phone. Didn't always have to be in the office 9-5. I could kinda make my own schedule. My co-workers were nice. Some of the customers appreciated when you helped them. The paychecks were really all I looked forward to after awhile.

    Cons

    Sales in general I learned I wasn't really cut out for. Following up with people for weeks or months to maybe make a sale just seemed like such a waste of time when usually they just stopped answering your phone call. Chargebacks on your pay are something I couldn't stand at all.

    I worked in sales but sometimes had to step in and do the service side of the job which entailed helping existing policyholders. The phones would constantly ring and usually had someone angry on the other end that instead of listening to me try to help them just wanted to complain about their bill going up out being dropped. The constant bad attitudes and negativity from customers really starts to wear on you.

    I would frequently take sales calls after after 5 and on weekends as I had a business phone where I could be reached at any point to take a sales call. Having this on call (I've had calls as early at 7:30 AM and late as as 9 PM) position really wrecked my home/life balance. Stopping things I was in the middle of in my own time or cutting into my time with my family to run a quote got old really quick.

    My base salary ($24,000) was pretty low for having my P&C license, health/life license, bachelors degree and basically being on call. My agent (boss) said the lower base is to give incentive to sell. If you wanted to make more money you are told to just sell more. They push this uncapped and unlimited salary but really you can only sell so much in a month and are at the mercy of the agent's commission structure. Before I quit I was on pace with base and commission to make around $50,000, but didn't seem that much when you're available to work 8 am-9 pm Monday through Saturday.

    I never had a problem hitting my numbers, but it's easy to hit numbers when you can take a call before the after the office is open and closed. The agent would always give you a compliment on good sales and follow it up with a meeting later in the week wanting more production.

    There is no real upward advancement unless you work near a corporate office. The office I worked at was no where near a corporate office. That only leads you to the agent route. It seemed like a good idea before but not so much anymore. You don't own the book or business and the new contract is awful.

    Advice to ManagementAdvice

    Give the office reps actual reasons why premiums go up not just "an overall rate increase" when the policyholder clearly has no actual reason for the increase. That means absolutely nothing to someone angry about their bill.
    Established agents barely do anything in the office and most of the time are out "networking" (at the bar or golf course). Pay your office reps a decent salary for making you 6 figures a year.

    Disapproves of CEO
  6.  

    mediocre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Account Representative  in  Denver, CO
    Current Employee - Insurance Account Representative in Denver, CO

    I have been working at State Farm full-time for less than a year

    Pros

    dec atmosphere, not too stressful

    Cons

    poor pay, no benefits.. hide behind ACA in order to not give benefits

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Auto Claim Representative  in  Irvine, CA
    Current Employee - Auto Claim Representative in Irvine, CA

    I have been working at State Farm full-time for more than 3 years

    Pros

    it used to be such a great company to work for.

    Cons

    not at a lot of pros at the moment. either you are part of the new model and go through intense micro managing, ie., managers constantly checking on your call times, task times, how long each and every time takes, and the list goes on, OR you are part of the leftover clean up team and no one cares about you or your growth. a year ago, i was recommending state farm as a wonderful place to build your career and even stay until retirement. so many things have changed since last year, there is basically no opportunities left at this location. it's a shame because there are a lot of qualified and knowledgeable employees they are losing. there are also quite a few hostile employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Team Member

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at State Farm

    Pros

    It all depends on the agent you work with. Unfortunately, The agent I work with only cares about themselves and don't appreciate the team. You can be fire at a moments notice and at times talk at as if you was a child. If only an agent could lose their contract based on how they treated their employees.

    Cons

    It all depends on the agent you work with. Unfortunately, The agent I work with only cares about themselves and don't appreciate the team. You can be fire at a moments notice and at times talk at as if you was a child. If only an agent could lose their contract based on how they treated their employees.

  9.  

    After 2 years I getting close to making $29,000

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AGENT STAFF - TEAM MEMBER  in  Summerville, SC
    Current Employee - AGENT STAFF - TEAM MEMBER in Summerville, SC

    I have been working at State Farm full-time for more than 3 years

    Pros

    Coverage is good and company is strong to support claims

    Cons

    Company is too big and cumbersome to make rapid corporate changes. They still use DOS to input auto changes to the computer and then those changes take 4 to 6 weeks to get implemented. Always seem to be raising premiums on customers. It's all about policy counts and total premium. How many policies have you sold today? Commissions are pathetic, but you do get the occasional gift card & catalog points.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Mixed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Impact Team Members  in  Manchester, NH
    Current Employee - Impact Team Members in Manchester, NH

    I have been working at State Farm full-time for more than 3 years

    Pros

    Steady days are generally busy

    Cons

    Short staffed, agent is rarely available,

    Advice to ManagementAdvice

    Review agents more, random popins

    Recommends
    No opinion of CEO
  11.  

    Not what I expected during hiring process

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Service Associate  in  Lake Charles, LA
    Current Employee - Sales and Service Associate in Lake Charles, LA

    I have been working at State Farm full-time for more than a year

    Pros

    Helping customers with their insurance needs. Meeting new people. Made it a year, so now I get a weeks vacation. Jeans on Friday.

    Cons

    Feeling like the middleman between the customer and corperate. Being so limited on what we are able to do in the office for the customer. I seems like you have call corperate for just about issue. I hate the pressure of having to Sale, Sale, Sale! Especially now when State Farm has been making changes that make hard enough to keep the customers we already have. Average pay for all the tests and licenses you have to get with the state in order to even do this job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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