State Farm

  www.statefarm.com
  www.statefarm.com

State Farm Reviews

Updated December 16, 2014
Updated December 16, 2014
1,805 Reviews
3.5
1,805 Reviews
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State Farm Chairman and CEO Ed Rust Jr.
Ed Rust Jr.
998 Ratings

Review Highlights

Pros
  • Great work life balance and encouragement to continue insurance education (in 106 reviews)

  • Great training program, plenty of opportunities to advance and great benefits package (in 82 reviews)


Cons
  • As a side note - I had significant work / life balance issues as an agent (in 28 reviews)

  • No room for advancement with contract employees and lower pay with no benefits (in 41 reviews)

More Highlights

193 Employee Reviews Back to all reviews

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  1.  

    Pace of work and responsibilities in like with pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at State Farm full-time (more than an year)

    Pros

    The organization is attempting to change the insular and dated culture but the pace of change is not keeping up with the time.

    Workload to pay ratio is about right,

    Casual workplace, company benefits are okay;

    Work-life balance is alright...I dont take the work home with me at all.

    Cons

    Promotions are not based on experience but rather time at State Farn. This is a no frills company, if you want great pay, good promo opportunities based on outside experience...this is NOT the company for you.

    Advice to ManagementAdvice

    Broaden your search for talant within the org to people who have experience other than at State Farm.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Positivity encouraged in workplace but only to counteract underlying negativity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Associate - Express in Tacoma, WA
    Former Employee - Claims Associate - Express in Tacoma, WA

    I worked at State Farm full-time (less than an year)

    Pros

    Positivity encouraged in all employees
    Employees are encouraged to go the extra mile to benefit the customers
    Paid training program provided prior to entering call center environment
    Paid overtime available when claims require additional handling
    Ideas on process improvement are encouraged for submission daily
    Associates receive weekly meetings and over the shoulder manager observation toward improvement
    Associates who are still with the company after 1 year are eligible for a bonus if the company undergoes growth
    Management will provide positive emails, work assessments and awards for work above and beyond expectations for quality of work

    Cons

    The training program does not prepare new employees for on-the-floor claim handling.
    Managers and Leads cannot agree on what the proper course of action is on some claims (too many cooks in the kitchen)
    The schedule management can change on the fly - if not done with current claim, the associate has to complete claim while out of adherence to assigned schedule.
    Managers may assign additional training requirements without providing required time to compete the training material
    Employees are not allowed to review their recorded/evaluated calls except during scheduled meetings
    Employees may be terminated just prior to 1 year anniversary (promised bonus amounts may not be paid since employment must be 1 year to receive full bonus)

    Advice to ManagementAdvice

    Brainstorming 'team building exercises' to raise spirits won't be necessary if management spends less time tearing employees down.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Overqualified and Underpaid!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Agent/Customer Service Representative in Atlanta, GA
    Former Employee - Sales Agent/Customer Service Representative in Atlanta, GA

    I worked at State Farm part-time (more than an year)

    Pros

    Tuition reimbursement so you can take something worthwhile with you when they kick you out the door...great food services and proximity to MARTA if you choose to commute. Crappy designated smoking locations...

    Cons

    Excessively long weeks of training for menial entry level positions...juvenile work environment, embarrassingly unprofessional atmosphere in a so-called "corporate" environment, inept senior managers who shirk responsibilities, overworked and under-qualified junior managers, highly nepotistic environment...if you great-grandfather wasn't an agent forget about advancement!

    Advice to ManagementAdvice

    If you prefer to pay high school graduate wages then I'd prefer you NOT hire people like me with a degree! Pay a livable wage for metro Atlanta! Wasted two years of my life with this department...would have been better off in an agent's office!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Belittling Micromanagement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - State Farm Insurance in El Cajon, CA
    Current Employee - State Farm Insurance in El Cajon, CA

    I have been working at State Farm

    Pros

    Commission based sales. Paid time off. Health benefits.

    Cons

    Unrealistic daily action plan. I was hired for customer service but have to make cold calls and sales and have a sales quota. The management is rude and belittles you. Constant put downs.

    Advice to ManagementAdvice

    Treat your employees better and there would not be such a high turn over rate. 3 people have quit in our 6 person office within 6 months. Realize it is because of your additude towards them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PIP Claim Representative
    Former Employee - PIP Claim Representative

    I worked at State Farm full-time (more than 10 years)

    Pros

    Was wonderful in the beginning........completely different company now and not for the better.
    Worked there for over 20 years.

    Cons

    Company has gone completely downhill. Used to be family oriented and cared about employees. As they became more electronic, it was all about the numbers and the turn around times for things. If you are breathing down peoples neck about turn around time, something has to give and that is the quality.
    They now keep condensing offices so people who uprooted their entire families, may have to move again.

    Advice to ManagementAdvice

    Upper management needs to realize that you cannot spit out work without something being given up.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    The benefits are good.......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claim Representative
    Current Employee - Claim Representative

    I have been working at State Farm (more than 5 years)

    Pros

    The local people are great and the benefits and pay are hard to beat. Everyone really seems to care about each other. The training used to be amazing. If you don't mind working for a big company and feeling like a number then this is the place for you. Highly recommend anyone considering a job to speak to someone who already works there.

    Cons

    The company is going in a direction that is supposed to be good for the customer. Unfortunately the people making the decisions aren't doing the job they are making decisions for. It's difficult to find a department that is happy in their jobs. The schedules are rigid and include shift work. You could potentially could end up working every single Saturday with a random day off during the week for 6 months straight with your lunches and breaks scheduled. This wouldn't typically be a problem if this is what you were hired to do. Work/life balance used to be very important. Everything is now enterprise led and everything has to be consistent. Unfortunately it's the employees that suffer. If you want to be promoted you have to be willing to play the game.

    Advice to ManagementAdvice

    Listen to your people.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Great Company...If you like being broke.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quote & Bind Sales Representative in Richardson, TX
    Current Employee - Quote & Bind Sales Representative in Richardson, TX

    I have been working at State Farm part-time (less than an year)

    Pros

    State Farm is here to stay, the jobs are stable and it's pretty hard to get fired unless you just don't show up. Great benefits, flexibility, a ton of positions to choose from once your incumbency is finished. Helps with tuition for those who don't have a college degree.

    Cons

    Sure we get commission in Quote and Bind but no one can survive off the hourly wage. With new employees starting every couple of months, calls are frequent but opportunities to sell diminish substantially.

    Advice to ManagementAdvice

    Provide additional financial incentives to employees if you want to retain them. Stop micro-managing. Don't relegate someone to a position for a year when they're educated and qualified to do other things. Snacks are not incentive. We need more money.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Company is rapidly changing which transates into a lot of uncertainty and fear for employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auto Claim Representative in Vallejo, CA
    Former Employee - Auto Claim Representative in Vallejo, CA

    I worked at State Farm full-time (more than 10 years)

    Pros

    Worked there for almost 10 years. In the past, the company prided itself that everyone was family as the original CEO kept business within family members. Now that the company has grown, it realizes it has to change its prior company culture of family first to customer first. Thus they need to cut costs and do business differently. This is great for the customer as it attempts to make its products less expensive and compete with other insurers who use internet technology. Working there was a great as it provided a good base for financial stability.

    Cons

    The company is moving most of its operations out from more costly markets throughout the country to areas that are more"employer friendly" such as Texas, Georgia, Alabama, etc i.e., "on-shoring". As a result, the current management who always felt they would retire from State Farm are terrified and create an uncomfortable environment for the employees who are just trying to do their jobs. Promotions are limited and there is lack of work life balance as they try to do more with less...faster

    Advice to ManagementAdvice

    As State Farm transitions to its current "state"....remember customers become happy with employees who feel engaged and heard....gone is the military type environment of command and control. Remember, employees will come....but they won't stay like they have in the past until the company embraces change of leadership from the top

    Doesn't Recommend
    Negative Outlook
  10.  

    Great Company, be selective of the agent you work for..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office Manager in Lexington-Fayette, KY
    Former Employee - Office Manager in Lexington-Fayette, KY

    I worked at State Farm full-time (more than 5 years)

    Pros

    The best property & casualty company to work for. The corporate jobs are pretty awesome. Great people to work with.

    Cons

    The agent I worked for was deceitful to say the least. He never paid on time, always dangled the carrot of a commission but wouldn't pay out. When I asked other team members if they had the same issues, it was far more common than one would think. The corporate office is hands off with agent employees, and let the agents call the shots and do everything. If they are wrong in anyway, you have no upper mgt to report him to.
    The pay was awful, an the work was redundant.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    This company places more interest in their bottom line rather than rewarding their greatest asset...their workforce.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auto Underwriter in West Lafayette, IN
    Former Employee - Auto Underwriter in West Lafayette, IN

    I worked at State Farm full-time (more than 10 years)

    Pros

    They have a very good benefits and pension.

    Cons

    Little flexibility for work life challenges; no job security due to constant downsizing and reorganizing

    Advice to ManagementAdvice

    Place more of an investment in employee morale (e.g. job security, work life flexibility) to boost loyalty and job performance.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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