State Farm

  www.statefarm.com
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State Farm Reviews

Updated Jul 20, 2014
All Employees Current Employees Only

3.5 1,474 reviews

83% Approve of the CEO

State Farm Chairman and CEO Ed Rust Jr.

Ed Rust Jr.

(851 ratings)

70% of employees recommend this company to a friend

Review Highlights

Pros
  • Great work life balance and encouragement to continue insurance education(in 87 reviews)

  • The company has a good work environment and works to help employees meet their needs(in 64 reviews)


Cons
  • As a side note - I had significant work / life balance issues as an agent(in 18 reviews)

  • No room for advancement with contract employees and lower pay with no benefits(in 33 reviews)

367 Employee Reviews Back to all reviews
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    • Culture & Values
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    Working in an Agent's Office is fine if you enjoy having tons of responsibility and virtually ZERO chance of promotion

    Licensed Insurance Representative In Agent's Office (Former Employee) Independence, MO

    ProsI learned so much in a short time period while working in agent's office because you have to in order to survive. It really is "sink-or-swim" due to the massive variety of responsibilities this job entails. If you love SELLING, maybe State Farm is for you, but I enjoyed helping customers more and enjoyed the work for the most part. There is constant variety in the work & State Farm is always making changes, so your day will never be the same as the next. Co-workers in a good agent's office can be nearly like a second family.

    ConsUnless you are interested in becoming a State Farm agent, as a staff member - there is NO upward mobility & likely not much more pay either if you remain in the same office. If you enjoy your job now, just know that there nothing better awaiting you for all of your dedicated service, knowledge & hard work. State Farm is moving away from the traditional customer service roles their loyal customers have come to know & love them by. They are in the process of taking away most of the service capabilities that agent's & their staff have taken care of for their customers since the beginning of the company. No longer is a customer going to get the reassurance of a familiar face at their local agent's office when they have a big claim & need assistance...they will be directed to call a 1-800#. This is just the start of what's to come. The future careers of staff in agent's offices is in extreme jeopardy...their roles are going away. So unless you're a aggressive salesperson who lives to sell, sell, sell - you likely won't have a job at some point in the near future. The close-knit office can be wonderful, but can also be a massive issue with back-stabbing & out-of-control bullying from co-workers. The agent's are independent agent's & their staff is employed by the agent & not State Farm, so an agent's staff is not protected by the corp. safeguards that would prevent many of the harrassment, favortism & utter different set of rules for some co-workers. If the agent turns a blind-eye & refuses to correct inter-office problems - you're left with little choice other than to find another job or get a lawyer.

    Advice to Senior ManagementIf State Farm intends to make so many significant changes that greatly impact their agent's office's - they need to step-up & make staff members in agent's offices State Farm employees - pay them as employees with real benefits like other employees of the company & protect the agent's staff with the same reporting processes, safeguards & oversights that employees have in corporate offices. State Farm should acknowledge that the agent's staff members are what has built State Farm to be the enormous company it is today and treat them as the valuable asset that they really are. The top leaders within the company have forgotten that agent's staff position is the ONLY job within the company where you are responsible for having extensive knowledge about every product sold by State Farm, need to be able to answer questions on demand & with a customer sitting face-to-face with you at any point in your day with no time to prepare. Leadership should consider that when they're eliminating the jobs of the folks who work very hard every day & are the face of the company to the customer & do whatever it takes to live up to the expectations of the customers. Another thing...State Farm should remember that they have some of the industry's most dedicated loyal customers who diligently paid in their premiums for all these years when they're making the huge sweeping changes that will leave the same long-term customers feeling disregarded & alienated by the company they were sold on the promise that they could count on in their time in need....1-800#'s & discussing your problems with strangers rarely give customers "warm-fuzzies" that they have come to expect through the years.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
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    • No Opinion of CEO

     

    Used to be great, now merely good.

    Customer Service Representative/Billing (Current Employee)

    ProsGreat benefits, Health insurance, Dental, Vision Care, 401k, sick time. Most co-workers are nice.

    ConsLow salary compared to other similar positions in other companies. *Minor con* Doesn't award 3rd week of paid vacation until after the 15th year with the company. Most other Fortune 500 companies offer a 3rd week after 10 years.
    Major con: They do not promote from within the department unless you have a degree of some kind. It doesn't have to be insurance or business related, either. Someone with 2 years in another department who has a degree is considered a better choice to be a manager in a completely different department *before* an employee who has been doing the job in that department for 8-10 years who doesn't have the piece of paper. This is a major beef as the other big companies I've worked for valued experience as much, or more, than a degree. The new managers to our department, mostly, have no customer service or telephone experience and have to be trained by their employees. We chuckle when a caller asks for a supervisor because the supervisor needs us to help solve the issue anyway.

    Experienced reps are fleeing the department to get away from the non-stop stress and the hamster wheel of the daily grind. Running fast and getting nowhere. These experienced people are being replaced by new employees who are inadequately trained due to the pressure to get them on the phone to get the call volume down.
    Our department used to stress "one at a time with quality" but now everything is metrics based. Since our department deals with billing issues, it is not possible to meet the unrealistic metric goals and still do quality work. This causes call backs and that causes long hold times.
    Our work is so far behind due to the focus on answering phones, at least a third, if not fully half, of the bills to the policy holders are sent out with errors. This isn't good customer service, no matter how quickly you get off that call.
    Our department uses overtime to process work which should be done during the week.
    All this is down to upper management being guided by people from Agency rather than employees in the trenches. Management is reluctant to encourage the agents to train their staff properly in the use of the tools available to them. As a result, staff persons have to call in to get basic information they can find for themselves. *I am not blaming the agent's staff people*. Everyone knows they have a thankless job. It's not their fault that the sales goals are set so high that they have no time to do anything other than sell. When I first started, there were agency classes to train the staff people in the intricacies of the tools available to them to find information in their systems without having to call our department. Many, many hundreds of calls per week could be avoided if there was still a focus on training and retaining people. It's a shame, because the company used to be so much better about how they treat their employees.
    Depending on where you work, there is too much outward embracing of Christianity in the workplace and no tolerance for other religious points of view. This is not something one can bring up as it just causes one to be looked at as a 'trouble maker'.
    A minor complaint: all the fun perks for employees such as the Christmas party, employee appreciation days, holiday meals off site with your team, etc. have been discontinued. Those small morale-boosters during the year really helped make SF not just a place to work, but a great place to work. I miss those days.

    Advice to Senior ManagementGet back to the 'one at a time with quality' mindset. Get rid of the metrics for our department as that tool is not making people work better or more efficiently, it only makes people try to get off the phone as soon as they can, which causes callbacks which increases the call volume. What's the point of someone taking 80 calls a day if 40 of those people call back because their question wasn't properly addressed in the first call? *Focus on raising employee morale.* Make sure there are adequate levels of compensation to retain experienced employees in the department instead of allowing them to be lured away because you're not willing to pay them what they're worth.

    No, I would not recommend this company to a friend

    • Culture & Values
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    Great atmosphere!

    Claims Associate -ILR (Current Employee) Richardson, TX

    ProsOpportunity for promotion within 6 months of working

    ConsYou can only be late 3 times a whole entire year. Which is not realistic, because of dallas traffic. They would also hold it against you if you are considering moving up within career ladder

    Advice to Senior Managementnone

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
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    Overall it was good

    Fire Claim Representative (Former Employee) Glendale, CA

    ProsVacation Time medical benefits Select a Gift

    ConsPoor management, blatant nepotism, lack of advancement.

    Advice to Senior ManagementAllow more lateral transfers

    • Culture & Values
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    1 person found this helpful  

    What I've Learned From A Year Here. CRC Rep.

    Customer Service Representative (Current Employee)

    ProsExcellent benefits, good pay, training is spot on, and there is room for growth if you can achieve status. Paid time off is awesome. Your co-workers are like family and the company is well known.

    ConsBe prepared to feel the pressure...It wasn't until I reached my 7th month of employment that I began questioning where I was going. An incident on a phone call…one SINGLE incident, and this is no exaggeration it was because I did not call a person back…caused me to receive a mark on my record for the next 30 years which prevents me from getting a promotion for a minimum of 3. I don't believe I was treated fairly especially considering all that I brought to my team with high scores and group meetings. To potential and current new employees, be aware of this. I am greatly saddened because every morning I woke up, dressed up, and even practiced nights before how to bring more to my team…Now my motivation is lacking and I have difficulty sleeping at night because my plans I had for this next year to get a great promotion have been completely torn out from under me. Because of all of this I can't see myself keeping the career at State Farm that I thought at one point would be the best thing that happened to me going into my final year at college. Why wait 3 years for an offer that's not even promised now when I can work somewhere else and get multiple promotions and actually feel respected? I wish I could speak to CEO Ed Rust Jr. because at work I feel like I don't even have a voice anymore. Be prepared to work at 4AM in the morning or late at night. The hours at the CRC are ridiculous and there is no 8-3pm schedule available. Be prepared to sacrifice your life plans if you want to get anywhere…The mentality that the customer is ALWAYS right is very expressed in this environment. You will ALWAYS be wrong and in time you will understand what I mean.

    Advice to Senior ManagementBe more open to giving people a chance to work here. One of my closest friends who is even overqualified for this position got denied over 5 times and it honestly saddens me because although he does not have much experience, he has one of the strongest work ethics of anyone I have ever meant. And State Farm prides itself on growing its employees, so what gives? Also, be aware of supervisor-employee relationships because at times rather than receive constructive criticism, I honestly felt like at times I was even bullied by mine. Be more understanding of your employees. 90% of my co-workers are stressed out more than what they will ever let on because they don't want to be fired because the pay is decent. Try taking back-to-back calls for 10 hours while trying to stay positive and remember a pattern of what you MUST say when you have people screaming in your ear that their agent isn't listening to them. We need more options to give policy holders, and a lot of us feel like we're just middlemen. Also give more hours to those who want them instead of spending extra money to hire new recruits. If you gave us more hours we'd have a reason to stay, and you'd save money too.

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    state farm

    Anonymous Employee (Current Employee)

    Prosgood company good work environment

    Conslow commissions, not much oppurtunity for growth

    Advice to Senior Managementnone

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

     

    Tough to balance work/life

    Fire Claim Representative (Current Employee)

    ProsGood opportunities for promotion, really great benefits, decent vacation time and sick time, good maternity leave policies, decent recognition if your manager likes you, good training program, good pension plan

    ConsExpected to stay at your desk, not much flexibility with time off, sometimes treated like a robot- not a person, moving towards less employee-focused culture, lots of organizational changes

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    It was a great experience

    After Hours Quote and Bind Sales Representative (Former Employee) Dunwoody, GA

    Prosthe location was really good, seeing how it was right outside of the city and the pay was phenomenal

    Consthe challenges are seem to what be dominating the world today and that's company with testing to measure and see if you are ready for the working world.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Approves of CEO

     

    Entry Level Position

    ILR Associate (Current Employee) Phoenix, AZ

    ProsDecent pay, easy job, great benefits

    ConsMonotonous, micro managed, constantly changing leadership

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Comp & Benefits
    • Career Opportunities

     

    Very good company to work for overall

    Anonymous Employee (Current Employee)

    ProsNice work atmosphere, co workers are very nice

    ConsThe pay is not very competitive

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