State Farm
3.5 of 5 1,450 reviews
www.statefarm.com Bloomington, IL 5000+ Employees

State Farm Reviews

Updated Jul 11, 2014
All Employees Current Employees Only

3.5 1,445 reviews

                             

83% Approve of the CEO

State Farm Chairman and CEO Ed Rust Jr.

Ed Rust Jr.

(836 ratings)

70% of employees recommend this company to a friend
941 Employee Reviews Back to all reviews
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    1 person found this helpful  

    Employees treated like cattle.

    Anonymous Employee (Current Employee)
    Birmingham, AL

    ProsThe benefits are fantastic and they offer a lot of sick days.

    ConsThe company has moved from respecting and valuing employees to seeing them as statistics and warm bodies to process claims. They are moving people around from one operation center to the next every two years or so. If you aren't willing to pack up and move at the whim of corporate hacks, you're likely get laid off. We recently started undergoing a process to reapply for our jobs again (all employees have to do this), and when you submit your application you get a highly insulting email basically saying that State Farm reserves the right to terminate you for no reason. There is an ambulance at the office almost every day. It is not unusual for employees to have stress-related ailments. I have had supervisors who blatantly insulted my intelligence, made inappropriate comments about my personal life, and who have never done my job and have no idea what I do or how to manage their employees. Working here has been a dehumanizing experience. I am seeking employment elsewhere.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Claims

    Claims Processor (Current Employee)
    Austin, TX

    ProsThe benefits are surely a positive.

    ConsNot family friendy any longer. Things are very chaotic. Training is a joke. Very unorganized and you get thrown out to the wolves with little assistance. New work shift dictates you must work multiple 10:30-7:00 shifts

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    worst training

    Anonymous Employee (Current Employee)

    Prosmonthly bonus was nice and timely

    Consno consistency from agents day to day

    Advice to Senior Managementnew on hands training

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Salary

    Claims Associate-Express (Current Employee)
    Dunwoody, GA

    ProsJob security, recognized company, lots of opportunities if you can handle the micro managing.

    ConsHorrible work environment, ultra micro management. Work in auto claims were employees are monitored excessively, so much so, it takes away from enjoying the job. It's a call center environment on STEROIDS! Beware for those who are looking to break into the insurance industry. Training is great; however, once on the floor, every breath you take is monitored, every second has to be accounted for.
    - penalized (out of adherence for bathroom breaks)
    - Strict on phone call monitoring
    - managers and team leads listen to your calls, sit by you twice a week, have one-on-ones...really is too much. Coaching moments is constant.

    - Salary is very low for the amount of stress, and responsibility. Starting out at less than 30K a year is unacceptable.

    Advice to Senior ManagementYou will have a high turnover if you continue with the ultra-micro managing. Understand a company needs to monitor productivity to be competitive;however, this level of managing, is extremely stressful, and at times degrading. It is giving SF a bad name for work/balance which is an oxymoron for the company being in the insurance industry.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Not sure what kind of neighbor

    Anonymous Employee (Current Employee)

    ProsName brand product that has convenient locations.

    ConsIf you want professional service? Go elsewhere.

    Advice to Senior ManagementThe service people? Are agents. Your corporate culture stinks.

    No, I would not recommend this company to a friend

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    Horrid. Bible thumping zealots. Incompetent, Liars and generally miserable corporate monkeys.

    Maintenance (Current Employee)
    Irving, TX

    ProsSome of the maintenance guys were cool.

    ConsAccountants run the maintenance department. Management is hard core right wing Nazi religious zealots. The main maintenance supervisor had bizarre religious texts on his desk. Hours were manipulated to where you had to work 80 hours one "pay period" and 0 another and get straight pay only. They would jumble up the schedule so you never got enough sleep. This was Irving, TX. The Mexican employees were kept on board based on their race, highly inefficient, racist, incompetent and full of nepotism. There will be a landmark court case filed against State Farm Irving, TX data center based on the afore mentioned facts.

    Advice to Senior ManagementFire yourselves. You know you are incompetent.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    State Farm Agent

    State Farm Agent (Current Employee)

    ProsNot many pros anymore

    ConsAA05 contact is real bad, after being a agent for 8 years I'm out. If you want to spend all your money on a business that you do not own, then this is for you. Stay away, no ownership rights at all. Many time local management is lost as to what to do, and just care about keeping their job in a downsizing business model.

    Advice to Senior ManagementPay more, agent expenses are going up and you guys are paying agents less compared to other contracts.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    4 people found this helpful  

    State farm USED TO be a GOOD company to work for. Not any longer, siberia may offer better conditions.

    Anonymous Employee (Current Employee)

    ProsThe pros have been entirely abandoned. Employees are robots with thankless mgt and leaving in droves. Its very sad to see the leader in the industry sink to such disregard of the very people who built it with tremendous sacrifice. Ask.any front line claim rep.

    ConsConstant micro management with no regard for employees punished for mismanaged and staffing tied to mgt bonuses. No appreciation. Most dont want to show up for the daily abuse. The staffing modes are an embarrassment to us all with no explanation as to why. Now if yu dont relocate to one of 4 locations )1000s of miles from your roots yu are told yu will NOT be able to "interview" for your current position. This information comes in vaguely explained forums. FOR THOSE OF YU WHO ARE READY TO POUNCE with the shallow stmnt well if yu dont like it "quit" be advised I have and will be happier working in an environment where employees mean something to the company.

    Advice to Senior ManagementSeek additional skill sets that will bring you to the realization your employees set the tone for this company, they are face of SF. Stop double talking remarkable service while putting employees in situations where they cant possibly meet performance stds with no regard for adequate staffing and are subject to daily ridicule no matter what they accomplish. Clients recognize unhappy employees in minutes and our pathtic mgt hasnt seemed to notice it in the last decade. I have worked for this titanic ridden company for 27 yrs. Very disheartening. Especially after spending a career bring people's lives back together with such personal heartfelt reward. Those days are gone.

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    • Disapproves of CEO

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    What a joke

    Anonymous Employee (Current Employee)

    ProsBenefits are ok, good group of people to work with

    ConsIf you like being treated like a child and micromanagement beyond belief this is the place for you. Don't bother working hard because promotions are based on who you know not what you know. Management says they want a remarkable experience and this is true because they want to suck every dollar out of the customer they can just like any insurance company. Don't waste your time at this dump

    Advice to Senior ManagementTreat people fairly, don't be afraid to speak up for the people that make you successful in fear of missing out on your next promotion.

    No, I would not recommend this company to a friend

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    NO BENEFITS

    License Insurance Team Member (Current Employee)

    ProsTime off. You do come in contact with some great customers that sometimes turn into friends

    ConsLow Pay No Benefits. I was told by the agent that there will not be any raises you just have to work harder to get policies. Really? The only reason I stay is because I have became comfortable and if I need to take a day off I can. Its crazy when you work for and agent and they keep hiring more and more team members but they will not give you a raise.

    Advice to Senior ManagementHave a set pay for agents to pay their team members more than $11 an hour to deal with customer and all of their crap.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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