State Farm

  www.statefarm.com
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State Farm Reviews

Updated Jul 28, 2014
All Employees Current Employees Only

3.5 1,479 reviews

83% Approve of the CEO

State Farm Chairman and CEO Ed Rust Jr.

Ed Rust Jr.

(851 ratings)

70% of employees recommend this company to a friend

Review Highlights

Pros
  • Great work life balance and encouragement to continue insurance education (in 88 reviews)

  • The company has a good work environment and works to help employees meet their needs (in 68 reviews)


Cons
  • As a side note - I had significant work / life balance issues as an agent (in 19 reviews)

  • No room for advancement with contract employees and lower pay with no benefits (in 34 reviews)

More Highlights
957 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It has been somewhat pleasant.

    Underwriting Service Support Assistant (Current Employee) Winter Haven, FL

    ProsYour hours are guaranteed, along with yearly salary raises & bonuses! You are also given vacation time, as well as personal time up front.

    ConsSeems like you have to be working here for several years to be promoted. The way annual reviews are done, that ultimately determine your yearly raise is not always fair.

    Advice to Senior ManagementEvery member on a team brings a different, influencial dynamic to each team! Everyone should be appreciated and praised whether they have been there 5 days, 5 months or 5 years!

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

     

    The HR personel was very professional

    Auto Express Associate (Current Employee) Phoenix, AZ

    ProsThe HR lady was very patient and explained all the questions to my understanding. I was hired after 2 weeks of waiting. Love this job and there are a lot of opportunities here at State Farm.

    ConsNo Cons from my end, everything and everybody is been good to me.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    Personal Lines Representative (Agent's office)

    Personal Lines Representative (Current Employee) Detroit, MI

    ProsGood way to learn the insurance business.

    ConsState Farm Catastrophic Claims department is a hot mess. Would like advancement opportunities beyond moving to Phoenix/Atlanta/Dallas. Lack of any real benefit package at the agency staff level.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
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    1 person found this helpful  

    Great company.

    Web Specialist (Current Employee) Bloomington, IL

    ProsLoyal to employees, fair wages, good performance and good work ethic is rewarded. Lots of opportunity for career growth and advancement.

    ConsHas the expected issues that come with a large company. Expect to be flexible and adaptable, change is inevitable.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

     

    Lots of opportunity

    Anonymous Employee (Current Employee)

    Prosplenty of opportunity, great supervisors and trainers

    Conspay isn't competitive, poor choice in the new hires in 2013-2014

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • No Opinion of CEO

    1 person found this helpful  

    Used to be great, now merely good.

    Customer Service Representative/Billing (Current Employee)

    ProsGreat benefits, Health insurance, Dental, Vision Care, 401k, sick time. Most co-workers are nice.

    ConsLow salary compared to other similar positions in other companies. *Minor con* Doesn't award 3rd week of paid vacation until after the 15th year with the company. Most other Fortune 500 companies offer a 3rd week after 10 years.
    Major con: They do not promote from within the department unless you have a degree of some kind. It doesn't have to be insurance or business related, either. Someone with 2 years in another department who has a degree is considered a better choice to be a manager in a completely different department *before* an employee who has been doing the job in that department for 8-10 years who doesn't have the piece of paper. This is a major beef as the other big companies I've worked for valued experience as much, or more, than a degree. The new managers to our department, mostly, have no customer service or telephone experience and have to be trained by their employees. We chuckle when a caller asks for a supervisor because the supervisor needs us to help solve the issue anyway.

    Experienced reps are fleeing the department to get away from the non-stop stress and the hamster wheel of the daily grind. Running fast and getting nowhere. These experienced people are being replaced by new employees who are inadequately trained due to the pressure to get them on the phone to get the call volume down.
    Our department used to stress "one at a time with quality" but now everything is metrics based. Since our department deals with billing issues, it is not possible to meet the unrealistic metric goals and still do quality work. This causes call backs and that causes long hold times.
    Our work is so far behind due to the focus on answering phones, at least a third, if not fully half, of the bills to the policy holders are sent out with errors. This isn't good customer service, no matter how quickly you get off that call.
    Our department uses overtime to process work which should be done during the week.
    All this is down to upper management being guided by people from Agency rather than employees in the trenches. Management is reluctant to encourage the agents to train their staff properly in the use of the tools available to them. As a result, staff persons have to call in to get basic information they can find for themselves. *I am not blaming the agent's staff people*. Everyone knows they have a thankless job. It's not their fault that the sales goals are set so high that they have no time to do anything other than sell. When I first started, there were agency classes to train the staff people in the intricacies of the tools available to them to find information in their systems without having to call our department. Many, many hundreds of calls per week could be avoided if there was still a focus on training and retaining people. It's a shame, because the company used to be so much better about how they treat their employees.
    Depending on where you work, there is too much outward embracing of Christianity in the workplace and no tolerance for other religious points of view. This is not something one can bring up as it just causes one to be looked at as a 'trouble maker'.
    A minor complaint: all the fun perks for employees such as the Christmas party, employee appreciation days, holiday meals off site with your team, etc. have been discontinued. Those small morale-boosters during the year really helped make SF not just a place to work, but a great place to work. I miss those days.

    Advice to Senior ManagementGet back to the 'one at a time with quality' mindset. Get rid of the metrics for our department as that tool is not making people work better or more efficiently, it only makes people try to get off the phone as soon as they can, which causes callbacks which increases the call volume. What's the point of someone taking 80 calls a day if 40 of those people call back because their question wasn't properly addressed in the first call? *Focus on raising employee morale.* Make sure there are adequate levels of compensation to retain experienced employees in the department instead of allowing them to be lured away because you're not willing to pay them what they're worth.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Great atmosphere!

    Claims Associate -ILR (Current Employee) Richardson, TX

    ProsOpportunity for promotion within 6 months of working

    ConsYou can only be late 3 times a whole entire year. Which is not realistic, because of dallas traffic. They would also hold it against you if you are considering moving up within career ladder

    Advice to Senior Managementnone

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great job to get your foot in the insurance world.

    Insurance Sales Representative (Current Employee) Rego Park, NY

    Prosprofessional work environment , great training provided, depending on the agency you elect to work for you may make a good living.

    ConsALOT of customer service needs to be done and not enough time for sales. no benefits.

    Advice to Senior Managementhire more customer service reps.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

    2 people found this helpful  

    What I've Learned From A Year Here. CRC Rep.

    Customer Service Representative (Current Employee)

    ProsExcellent benefits, good pay, training is spot on, and there is room for growth if you can achieve status. Paid time off is awesome. Your co-workers are like family and the company is well known.

    ConsBe prepared to feel the pressure...It wasn't until I reached my 7th month of employment that I began questioning where I was going. An incident on a phone call…one SINGLE incident, and this is no exaggeration it was because I did not call a person back…caused me to receive a mark on my record for the next 30 years which prevents me from getting a promotion for a minimum of 3. I don't believe I was treated fairly especially considering all that I brought to my team with high scores and group meetings. To potential and current new employees, be aware of this. I am greatly saddened because every morning I woke up, dressed up, and even practiced nights before how to bring more to my team…Now my motivation is lacking and I have difficulty sleeping at night because my plans I had for this next year to get a great promotion have been completely torn out from under me. Because of all of this I can't see myself keeping the career at State Farm that I thought at one point would be the best thing that happened to me going into my final year at college. Why wait 3 years for an offer that's not even promised now when I can work somewhere else and get multiple promotions and actually feel respected? I wish I could speak to CEO Ed Rust Jr. because at work I feel like I don't even have a voice anymore. Be prepared to work at 4AM in the morning or late at night. The hours at the CRC are ridiculous and there is no 8-3pm schedule available. Be prepared to sacrifice your life plans if you want to get anywhere…The mentality that the customer is ALWAYS right is very expressed in this environment. You will ALWAYS be wrong and in time you will understand what I mean.

    Advice to Senior ManagementBe more open to giving people a chance to work here. One of my closest friends who is even overqualified for this position got denied over 5 times and it honestly saddens me because although he does not have much experience, he has one of the strongest work ethics of anyone I have ever meant. And State Farm prides itself on growing its employees, so what gives? Also, be aware of supervisor-employee relationships because at times rather than receive constructive criticism, I honestly felt like at times I was even bullied by mine. Be more understanding of your employees. 90% of my co-workers are stressed out more than what they will ever let on because they don't want to be fired because the pay is decent. Try taking back-to-back calls for 10 hours while trying to stay positive and remember a pattern of what you MUST say when you have people screaming in your ear that their agent isn't listening to them. We need more options to give policy holders, and a lot of us feel like we're just middlemen. Also give more hours to those who want them instead of spending extra money to hire new recruits. If you gave us more hours we'd have a reason to stay, and you'd save money too.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Claim Representative

    Anonymous Employee (Current Employee)

    ProsThe pros have deminished over the years. The only remaining pros is the friendly atmosphere of the co-workers.

    ConsThe moral is the lowest I have ever seen and it spans across all departments and levels. It's no longer a fun and engaging place to work. You are constantly asked to do more work for less pay. There is no accountability for managment doing a poor job of managing their team. The extreme workload has continually been ignored while they go through a transition. There have been so many changes that there is no way to keep up with the workload. If you don't get the required results, you are penalized and given a poor rating. The system is set up for you to fail. It's difficult to work for a company that has no employee gratitude or recognition. Everyone is stretched thin but the work continues to come and it's more than a day's work. The days of working from home has fallen by the wayside and micro-management and control is on the rise. It's really sad what this company has become.

    Advice to Senior ManagementStop micro-managing and let the employees do their job. Give more concern and care to the employee and you will reap the benefits of a devoted and happy employee. Level the workload by hiring more people to do the work instead of shifting the work among too little people. Address any work issues with the people who are causing the problems. You need to be more flexible on working from home and addressing the low moral. Creating a healthy, stressless work environment should be the main concern.

    No, I would not recommend this company to a friend

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