State Farm

www.statefarm.com
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1,278 Employee Reviews Back to all Reviews

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  1. 3 people found this helpful  

    Great Company with long term Career Options

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at State Farm

    Pros

    State Farm is a great place to build your career. It has great benefits, defined pension plan, compensation is above the competetive range for similar jobs in the market areas. You can decide to switch your career while continuing to build on your benefits.

    Cons

    State Farm expects top professionalism, if you are someone who is always late, makes up excuses or tries to get out of work, this is not the place for you.

    Advice to ManagementAdvice

    Continue to build an environment where employees love to work everyday.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in Charlotte, NC
    Current Employee - Team Member in Charlotte, NC

    I have been working at State Farm

    Pros

    No micro managing, good leaders

    Cons

    Pay is low, commissions are low

    Advice to ManagementAdvice

    Happy with management

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A great company to learn and grow from, State Farm has several great opportunities and options that you can choose from.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bank Representative in Dallas, TX
    Current Employee - Bank Representative in Dallas, TX

    I have been working at State Farm part-time (more than 3 years)

    Pros

    Lots of training available, you can choose which path to take. State Farm really values each employee! State Farm is taking in new technology everyday.

    Cons

    State Farm is such a big company sometime it's easy to get lost, as long as you make sure you're active and known you should not have a problem.

    Advice to ManagementAdvice

    Annual reviews for all employees, agents and agents team members would be a great way to get more production.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at State Farm

    Pros

    unlimited growth potential is available

    Cons

    no employee discounts for products

    Advice to ManagementAdvice

    structure is lacking

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Current Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at State Farm full-time (more than a year)

    Pros

    Great work environment and good coworkers

    Cons

    Unable to progress with in company without proper licensing.

    Recommends
    Positive Outlook
  7.  

    Licensed Sales Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Professional in Richardson, TX
    Current Employee - Customer Care Professional in Richardson, TX

    I have been working at State Farm part-time (more than a year)

    Pros

    Involved and Family oriented
    Competitive Base Salary
    Flexible Hours
    Great Leadership
    Great Benefits and 401K

    Cons

    You either work EVERY Saturday or EVERY Sunday.
    PTO HAS to be used if an off day is scheduled, no negotiations.
    High Turnover rate, My training class started with 30 people, last April, only 6 of us remain.
    Metrics and Adherence in a high call volume, and system generated schedule predictions
    Auto Compensation

    Advice to ManagementAdvice

    I advise management to allow their sales representatives work every other weekend. Management works ONE weekend a month, and it’s rotated throughout the hubs. I think that allowing the Quote and Bind representatives to work every other weekend (SAUTRUDAY AND SUNDAY) would decrease the Turnover rate, and INCREASE the customer's remarkable experience because he/she would have MORE seasoned representatives on the floor, as opposed to people who are either fresh out of training or haven't been on the floor long enough to be as knowledgeable as he/she should be.

    Recommends
    Positive Outlook
  8.  

    Fortune 50 insurance company with large IT department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at State Farm full-time (more than 10 years)

    Pros

    Work Environment
    Work/Life Balance
    Benefits
    Advanced Technology stack
    Moving work to multiple work locations.

    Cons

    Pivot to agile culture and rapid delivery of solutions is a challenge at times.

    Advice to ManagementAdvice

    Continue to embrace changing office culture.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Quote & Bind Call Center Sales - don't believe the hype.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quote and Bind Sales in Dallas, TX
    Current Employee - Quote and Bind Sales in Dallas, TX

    I have been working at State Farm part-time (more than a year)

    Pros

    Training is excellent for obtaining Property & Casualty License. Quality of the information on particular states you are covering is dependant on the knowledge and interest of the State Specific Training Specialist. Some are very good others are very poor. Great commoradery and sense of community. Excellent trainers for majority of class.Very inclusive culture. Meet people from all walks of life.

    Cons

    Almost no training on actual software systems you use in your job. You begin with very limited knowledge of how to work the systems to accomplish the callers request for a quote or policy change. Primary system used is an old Doss based system that is a mess and confusing to learn. Average learning curve is 3 months, to get good 6 months. This could be avoided if State Farm would focus training on actual systems instead of silly modules that take you through a "pretend system".

    Advice to ManagementAdvice

    Cut down the number of modules and let people work on both systems for New Quotes/New Customers and the old Doss system for current clients. Get a real system version on which the future call center reps can practice. Reduce the beating your clients take when the "newbies" hit the floor and a call takes 45 minutes to an hour for what takes an experienced rep 15 minutes. The stress on the reps could be greatly reduced by better system training.
    Stop the high turn over by providing enough hours so people can make a living, new reps get 24 hours for about 2 years and you work every weekend, either Sat. or Sunday or both. Be more truthful up front about potential new policy adds and the bonuses. Average monthly is 20-25, good is 30, 40 is outstanding. Future Opportunities are there if you can wait long enough. It takes about 3 years to go from the call center to another job and you may actually take less money for the "promotion." Company misleads about the opportunities to get people into the call center. Long timers oversell the opportunities. If this is your first job and you still live with your parents, then it is a great opportunity. If you are in college and need to work, this is a great opportunity. Other insurance companies give call center reps full time jobs so they can make a decent living. State Farm keeps reps at 24 hours so they do not have to provide sick time. 24 hour employees get 5 days for the entire year. You do get healthcare benefits but you cannot afford the plans that are most useful.
    Do not put managers in the call center who do not know how to do the job. They are pretty useless when it comes to guiding, helping the reps.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10.  

    Software Intern

    Current Intern - Intern - Hourly in Champaign, IL
    Current Intern - Intern - Hourly in Champaign, IL

    I have been working at State Farm as an intern (less than a year)

    Pros

    Good leadership opportunities and stuff

    Cons

    Lack of discipline and direction

    Recommends
    Positive Outlook
  11.  

    It has been a good experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at State Farm

    Pros

    Stable company, room to grow, flexible

    Cons

    lack of seasoned workers around, management not fair

    Advice to ManagementAdvice

    Be fair to all

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