State Farm Reviews

Updated August 27, 2014
Updated August 27, 2014
1,558 Reviews

3.5
1,558 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
State Farm Chairman and CEO Ed Rust Jr.
Ed Rust Jr.
894 Ratings

Review Highlights

Pros
  • Great work life balance and encouragement to continue insurance education (in 88 reviews)

  • The company has a good work environment and works to help employees meet their needs (in 68 reviews)


Cons
  • As a side note - I had significant work / life balance issues as an agent (in 19 reviews)

  • No room for advancement with contract employees and lower pay with no benefits (in 34 reviews)

More Highlights

1,010 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Solid company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Bloomington, IL
    Current Employee - Customer Service Representative in Bloomington, IL

    I have been working at State Farm full-time for more than 10 years

    Pros

    integrity, training, the people, pay, benefits, growth potential

    Cons

    working weekends, office politics, especially with other departments where, it seems, individuals have their own agenda as the primary movtivation for making improvements

    Advice to ManagementAdvice

    Love the opportunities for personal development: job shadow, mock interviews, leading team meetings/huddles. Would be great if CCC service reps could be more directly involved with Analysts when making improvements. Keeping things as transparent as possible to all levels is a plus.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SFPP Senior Account Representative  in  Jacksonville, FL
    Current Employee - SFPP Senior Account Representative in Jacksonville, FL

    I have been working at State Farm full-time for more than a year

    Pros

    The benefits are nice. A lot of room for growth. Most of the people that are with State Farm stay there so you have a lot of 20+ year employees.

    Cons

    The company reorganized and my department in Jacksonville, FL was moved to another city. Got stuck in SFPP which I did not like. They, atleast, made sure we were all able to stay with State Farm with a job offer....even if it was a down grade.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    My experience with state farm has been great at the agency level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Dallas, TX
    Current Employee - Sales Representative in Dallas, TX

    I have been working at State Farm full-time for less than a year

    Pros

    Great pay. Decent hours. Veteran employees make the experience great and give a smooth transition when settling in.

    Cons

    Veteran employees are averse to change especially when there are more improved ways of doing things.

    Advice to ManagementAdvice

    Take advantage of enhanced trainibg for veterans and new employees.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Insurance Account Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at State Farm full-time

    Pros

    Good company! Great name to stand behind.

    Cons

    Depending on the agent, you may work real hard or not enough. Every agent is different therefore causing confusion in pay, time-off, etc.

    Advice to ManagementAdvice

    Office hours are awful. Should be the same for all agents to avoid confusion for customers

    Recommends
    Approves of CEO
  6. 2 people found this helpful  

    Good Company everyone says, still trying to find!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriting Service Assistant  in  Dunwoody, GA
    Current Employee - Underwriting Service Assistant in Dunwoody, GA

    I have been working at State Farm full-time for more than a year

    Pros

    I am still looking for some reasons.

    Cons

    Politics, Favors to the favorites.

    Advice to ManagementAdvice

    Please care for the people who work on entry level... They are the company!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    service inside

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL

    I have been working at State Farm full-time for more than a year

    Pros

    good co overall, benefits, friendly folks to work with

    Cons

    too much change constantly, feels like your a constant experiment

    Advice to ManagementAdvice

    shared much that needs to change many times, sadly no one listens, focus on numbers not service

    Recommends
    Positive Outlook
  8.  

    Experience/pay/growth dependent on agent needs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Producer  in  Timonium, MD
    Current Employee - Insurance Producer in Timonium, MD

    I have been working at State Farm full-time for more than a year

    Pros

    Great small office environement. If you have a great agent you will love the environment. Big business learning experiences on a smaller scale. Good for sharpening communicaion and sales skills. Flexibility with schedule since agent determines hours and PTO

    Cons

    Base pay is generally low and commission is dependent on rates of new business with State Farm which recently have been volatile.

    Advice to ManagementAdvice

    Need more incentive to stay with State Farm with long term. Whether thats salary, benefits, or more opportunity to move laterally/vertically in the company

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Coming in the salary is low

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Associate -ILR  in  Tacoma, WA
    Current Employee - Claims Associate -ILR in Tacoma, WA

    I have been working at State Farm full-time for less than a year

    Pros

    Good promotional opportunities, relaxed dress code, good benefits, and time off.

    Cons

    Working the holidays, low salary, very micromanaged.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    not bad

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at State Farm

    Pros

    friendly working environment, good physical environment

    Cons

    not competitive, low salaries, low benefits.

  11.  

    Depends on the Agents office.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at State Farm part-time for more than 3 years

    Pros

    Flexible hours, great resume builder, great learning experience.

    Cons

    Definitely depends on the agent and the office. All training done online which definitely does NOT help when there are so many different scenarios. My coworkers and agent were not very friendly when asking for help or when I made errors. Struggled my entire time to catch on but was scared to ask for help and was scolded for asking questions or making errors. As far as sales, again depends on your agent. They either invest a lot where you get many different lead sources or not very many. Cold calling was not a fun experience, especially when all numbers provided were phones disconnected . Never had enough people to call and would have to keep going through the same 700 potential phone numbers. Received pay of $9.50 with bonus structure which was never able to get. (Combination of my lack of sales skills and was just difficult to get to the quota.) Was told flexible hours and possibility of salary during interview which never came to fruition.

    Advice to ManagementAdvice

    Please transfer training programs from online to in person or face to face.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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