Staybridge Suites

www.ihg.com
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Staybridge Suites Reviews

Updated February 23, 2015
Updated February 23, 2015
5 Reviews
3.0
5 Reviews
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  1.  

    Great Property to work for!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Newark, DE
    Former Employee - Front Desk Agent in Newark, DE

    I worked at Staybridge Suites full-time (less than a year)

    Pros

    I really enjoyed the working environment and guests most of the time. The Ops Manager was easy to talk to and seemed to be genuinely interested in the staff's best interest, as well as the housekeeping and engineering departments being great.

    Cons

    inconsistency with the scheduling, did not feel as though there was personal opportunity for growth in the company. After I started, I was informed that there were no health benefits which was one of the main motivators for taking this position.

    Advice to ManagementAdvice

    Consistency and follow through are the only things I would suggest that be improved. The GM is responsible for implementing a plan of action and seeing it all the way through and though she is very sweet and a good person, I felt like many plans of action just fell off after they were no longer new and exciting. I feel that more communication and follow through would be a great asset.

    Doesn't Recommend
    Neutral Outlook
  2.  

    So far so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative in Herndon, VA
    Current Employee - Guest Service Representative in Herndon, VA

    I have been working at Staybridge Suites full-time (more than a year)

    Pros

    They let you be yourself!

    Cons

    Management is too inexperienced to be management

    Advice to ManagementAdvice

    Reach out to staff; it's ok to be sociable! You might learn something.

    Recommends
    Neutral Outlook
  3.  

    Too many chiefs for corporate managed hotels

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Staybridge Suites full-time (more than 3 years)

    Pros

    Guests love the hotel
    IHG provides excellent training and education on how to do your job.

    Cons

    Unrealistic extended stay goals for Sales department - Goals needs to be by market/city not overall goal.
    IHG needs to focus on computer support and reduce software outages, being on hold for more than 15 minutes is is to long then when you finally reach someone, you end up getting transferred to department then another department.
    National account manager's are not helpful to local DOS support. You ask them a question and very rarely do they come back with a good answer.
    Verty Little money spent on advertsing brand - all up to the sales department.
    They promote the biggest tools in RDO positions. Instead of support or suggestions, they just find what is wrong with the hotel.

    Advice to ManagementAdvice

    Take some of the money spent used for Holiday Inn Express and promote Staybridge Suites and Candlewood suites.
    Spend some money on IT support.
    Eliminate the monthy reports, Read the weekly reports and there wouldn't be a need for a monthly report

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Good atmosphere at front desk, but be aware of some higher management mood!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk in London, England (UK)
    Former Employee - Front Desk in London, England (UK)

    I worked at Staybridge Suites

    Pros

    Operations Manager and front desk colleagues are great and unless the team has changed since the beginning of this year, they are still amazing. The view from the reception and the décor of the hotel are great too.
    You can easily have a weekend free and there is generally a flexibility if you need to be somewhere else within your 2 days off per week. The pay is reasonably good for the hours and shifts you are asked to work.

    Cons

    Unfortunately there is a lot of blaming in this place and often as first point of contact for the guests you come across difficult situations which you cannot always resolve. If there is a big issue coming out you will always be the first person blamed and stressed for it as higher management is not likely to take its own responsibilities sometimes.
    Will get a promotion just if higher management likes you regardless your abilities.

    Advice to ManagementAdvice

    Leave your problems at home and be professional.

    Doesn't Recommend
    Neutral Outlook
  6.  

    Fun but no future

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Staybridge Suites

    Pros

    Fun and friendly work atmosphere

    Cons

    limited opportunity for advancement, low pay

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