Stefanini TechTeam

  www.techteam.com
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Stefanini TechTeam Reviews

Updated July 11, 2014
Updated July 11, 2014
49 Reviews
2.5
49 Reviews
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Antonio Moreira
22 Ratings

11 Employee Reviews Back to all reviews

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  1.  

    Joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Agent  in  Southfield, MI
    Current Employee - Technical Support Agent in Southfield, MI

    I have been working at Stefanini TechTeam full-time for less than a year

    Pros

    Decent place to start for those starting out in IT. For anybody who has no experice, the colleagues work with you to expand your knowledge base.

    Cons

    Pay, simply pay. There is a special kind of inept for people who believe that paying the very people who keeps your business flowing far below national average, then make them jump through hoops for raises, if they decide to give them.

    Advice to ManagementAdvice

    Understand how to compensate your workers or install a revolving door.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Fired Before HD was moved to Phililipines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior IT Tech  in  Southfield, MI
    Former Employee - Senior IT Tech in Southfield, MI

    I worked at Stefanini TechTeam full-time for more than 10 years

    Pros

    An almost Steady Job with a few benefits.

    Cons

    This place is hell. Punished for thinking out of the box, health issues, and doing the right thing. It was a great company before HR took over. Health Care degraded. Good people fired for stupid reasons. It is a good starter job for the first time worker who wants to see how management totally mismanages. You won't advance or see a pay raise after the first 5 years. Heart attack on the job is an HR write-up. The building is filthy and the air bad. Rats and when the vents spewed dirt, handi wipes were handed out. The equipment is shoddy and you are punished if you have tech problems to access their systems. Before the GSS division was transferred to the Phililipines half the techs were fired so they didn't have to pay unemployment. Techs Team Leaders quit in droves. Clients quit a lot.

    Advice to ManagementAdvice

    Send this company to Brazil or hopefully it will sink to the 11th level of hell.
    Get new management and fire HR

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Entry-level IT opportunity that fizzles out quickly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Helpdesk Technician  in  Davenport, IA
    Current Employee - Helpdesk Technician in Davenport, IA

    I have been working at Stefanini TechTeam full-time for more than a year

    Pros

    It's a step in the right direction for someone looking for an entry-level IT job. You can receive exposure to a diverse number of applications, providing some useful job experience. There are decent benefits (IF you can get them approved). They provide a comfortable office environment with free coffee.

    Cons

    Don't expect your IT skills to matter in this company. You will actually get farther in this company by NOT working hard and 'passing the buck' to the next guy who's willing to do the work. You may get the occasional fake praise for your hard work, but in the end, the person who comes in late everyday and slacks off is the one who will keep their job. It's all about the ability to charm your supervisors and pass the popularity contest because, after all, they are insecure and know nothing about IT. Turnover is high, particularly with management. There is no consistency as to how procedures are done, how knowledge is disseminated, how training is done, who does what and what their job titles are, how benefits are administered, etc. Don't expect long-term employment as they have been outsourcing jobs overseas. They are, after all, an IT outsourcing company. There is always tension in the air and a strong sense of distrust amongst co-workers, which leads to a very stressful and depressing experience.

    Advice to ManagementAdvice

    Stop running the place like it's a popularity contest.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Anonymous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Stefanini TechTeam full-time

    Pros

    Very flexible with hours. Medocrity is celebrated here.

    Cons

    HR runs the show. Senior management won't stand up to them. This is the first time I have ever heard of a revenue driven business being run by HR. The CFO and CEO seems to have no say in anything at this company. They will never succeed in the US with this model. They do not reward for doing a good job, no bonuses, no club awards, nothing. There is absolutely no incentive to succeed.

    Advice to ManagementAdvice

    Need to re-organize corporate HR. More senior level VPs, CFO, and the CEO need to stick up for the people, not HR. In most all companies, HR supports the business, this company the business supports HR. The company will never grow in the US with this model.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Service Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Desk Technician  in  Southfield, MI
    Former Employee - Service Desk Technician in Southfield, MI

    I worked at Stefanini TechTeam part-time for less than a year

    Pros

    Flexible schedule, free coffee, and no direct supervision

    Cons

    Low pay with no advancement

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    1st day cant wait to start, 2nd day cant wait to leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - GSS HelpDesk  in  Southfield, MI
    Current Employee - GSS HelpDesk in Southfield, MI

    I have been working at Stefanini TechTeam full-time for less than a year

    Pros

    meh
    Business outlook is only good because they keep screwing over employees

    Cons

    Things you should know..
    -GSS is the redheaded stepchild
    -if you can finish this statement, you've already spent too much time there.."if its not in the ticket, it ___ ____."

    -keep private information private, dont tell just anyone anything..remember, if they sit there talking about someone else like its their job, they will do you like that too given the chance..this is a place where you complain about others not doing their job to pass the time of not being able to do yours because not enough calls are coming in at the moment.

    -right now, with night shift, they are trying to enforce a ban on all sites not furthering your education or work related, keeping phones in desk, and no food at desk..so that means at night when maybe a call comes in every two hours, what are you to do.. cant fall asleep(obviously).. the only perk we had before was facebook or something like youtube to pass the time..its not like bandwidth is in high demand at that time of night in an empty office building..

    -log everything..backup your emails to your private gmail or google docs account, go into outlook log conversations in communicator with lync, log times things happen that are out of the ordinary
    it will always come in handy when being persecuted

    -No holiday pay, we received an email 'the company is growing and needs to adopt current business pract...blah blah blah' basically..'we as a company are being threatened by someone offended that they dont get their holiday off so we're making 12 floating holidays and that way when your desk closes you get less hours, we still make money, AND don't get sued.'
    Tell me Stefanini, what happens when the car manufacturer closes for christmas and you don't schedule people that time? Does their car insurance go down because they aren't going to work so they are less of a liability? No. Does their rent, electric bill, and food bill, go down because they arent working and are at home with their kids, Not making money? No. So since the Actual car manufacturer company gets that week off as a holiday, what does that support desk get? The shaft as deep as it will go because now we have floating holidays and not enough PTO to go around for everyone during that time, so they end up behind bill wise.

    -last tip, get a job elsewhere, I just recently finished up school, current rate for someone A+ certified and with experience is about 12-15 an hr. The only reason to come here is for you to get some individual software and ticketing system experience..Oh and of course them to steal years off time that you could be in an actual career with people that actually know what they are doing..example, my 1st day actually working after training finished, a coworker asked me how to handle a specific production critical ticket..the same guy here for 15 years..not that he is incompetant, but that the company changes processes near every week or day.

    A coworker I think put it best, Working here is almost like a black mark on your resume, don't work here, if you do choose to risk it, don't make it for long, immediately look for a new job while training.

    Advice to ManagementAdvice

    Let people grow with the company

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Horrible. Sweatshop.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Southfield, MI
    Former Employee - Anonymous Employee in Southfield, MI

    I worked at Stefanini TechTeam

    Pros

    Entry level call center support, works well as a first job for new tech school grads. There are some work from home opportunities. Most "employees" are contractors. First level management is generally comprised of okay people who are doing their best with limited resources.

    Cons

    Poor communication. High turnover in staff and management. Priorities change from day to day, minute to minute. Sweatshop-like environment. Very little opportunity to be actually hired in to TechTeam if you start as a contractor, which most agents do. Pretty crummy technical equipment - old computers.

    Advice to ManagementAdvice

    Get in touch with your teams!

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Helpful stepping stone, but outweighed by horrible management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Systems Technician  in  San Marcos, CA
    Current Employee - Systems Technician in San Marcos, CA

    I have been working at Stefanini TechTeam

    Pros

    This place is a good place only if you want to break into the field and don't know what you want in the long run. You'll start off in the call center which is the worst place in the world and nobody knows what they are doing. Limited tuition assistance. If management wasn't incompetent and unreasonable this might be a good job, but no pro's outweigh the cons.

    Cons

    Management is absolutely horrible. It is always something with these guys, and payroll screws up frequently; when they do it's your fault and you'll be the one paying for it, but only several months after the fact when they finally get around to doing their job.

    Advice to ManagementAdvice

    The only advice I'd give them is to find a different field to work in or go back to school and learn some ethics.

    Doesn't Recommend
    No opinion of CEO
  10. 1 person found this helpful  

    It's better to be unemployed than to work for TechTeam

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Tech Support Agent  in  Southfield, MI
    Former Employee - Tech Support Agent in Southfield, MI

    I worked at Stefanini TechTeam

    Pros

    To be honest, there are a few good things to say about TechTeam. First of all, every team leader and project manager I met, save one, was considerate, patient and willing to work with me. I honestly feel sorry for the middle management at this company, they have far too much pressure on them and I doubt they're paid what they're worth. Secondly, the benefits were good. One of the reasons I stuck around as long as I did was to cover my wisdom tooth removal. The cost of the benefits is negligible, even when factored in to the meager compensation you receive while working there.

    Cons

    My goodness, what a mess. I don't know where to begin. I'd say that essentially, all of TechTeam's problems come down to their business philosophy: "pay as little as possible and barely make the grade." So what does this mean? I'll break down how their contracts with their customer's work. Companies come to TechTeam and pay them a given amount. In exchange for this, TechTeam agrees to have their support agents answer a given percentage of calls, (usually 70%) within a certain time frame, (usually two minutes.) The statistics are calculated over the period of a month. So if at the end of the month 70% of the calls were answered in under 2 minutes, TechTeam fulfills their contract with their customer. If they fail to meet this standard, they are penalized financially. TechTeam's philosophy in meeting this standard is to hire the bare minimum of support agents, with the bare minimum of skill and to compensate them as little as possible in order to meet this agreement with their customer. So, as an employee, this is how that translates to a work experience: First of all, every Monday, the busiest day of the week, everyone was forbidden to schedule time off, even months in advance. Breaks were cancelled every Monday, and lunches were cut down to a half hour. There were generally 15 calls waiting to be answered at any moment, so you could expect to be working as hard as you can, all day. Of course, you can imagine that any caller who has to wait for 15 other caller's to be serviced before them is going to be irate when they finally speak with a support agent, so every Monday, I was yelled at for 8 hours a day. Secondly, toward the end of each month, it was inevitable that the contract to answer those 70% of the calls was close to being breeched, so for the final few days of the month you could expect the work experience to be the same as any given Monday, i.e. no breaks, half hour lunch, irate customers. Third, during the summer the call volume dropped significantly. TechTeam would then lay off their temp agency agents, and cut everyone else's hours to 30 a week. Does this mean that work was any slower? Absolutely not. With fewer agents "manning the ship" there were still always 15 calls waiting to be answered, and the customers were still irate. Inevitably, each month, busy or not, TechTeam will just barely fulfill their 70% agreement. TechTeam pushes their employees as hard as they can, and compensates them as little as possible. They clearly have little investment in them, so how much of an investment do they expect their employees to have in TechTeam? Little wonder the turnover is so high. As a customer of TechTeam, how pleased would you be if you knew how they managed their workforce, and how this directly impacted the experience that your employees had when they needed to call tech support? My guess is not very pleased. But TechTeam is the bargain tech support solution, so I suppose you get what you pay for.

    Advice to ManagementAdvice

    Rather than accept your status as a cut-rate tech support solution, why not try to provide your clients with more value? Sure, you may have to treat your employees better, you may have to adjust schedules, and you might end up paying people to wait for a call, rather than have your clients pay for their employees to wait on hold, but I'm sure in the end you'll get a return on your investment. You might end up with employees who care about the company they work for, who care to invest in their education to improve their job performance. You might be something more than a joke.

    Doesn't Recommend
    No opinion of CEO
  11. 1 person found this helpful  

    Techteam, not a good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Southfield, MI
    Former Employee - Anonymous Employee in Southfield, MI

    I worked at Stefanini TechTeam

    Pros

    Will hire any person with little or no IT experience.
    A good place to pick up some IT experience, but not that much.

    Cons

    Management is more concerned with stats and SLA instead of providing quality service.
    Pay rate is terrible, starting wage 10 dollars an hour.
    Most IT Call Centers start out paying on the average 12 - 13 dollars an hour.
    Hours are not flexible.
    Will work years in the same position no matter how hard your work.
    NO chance for advancement.
    Will promoted the wrong people to positions they are not qualified for.
    Training is very poor.
    Resources provided that assist in performing your duties are horrible, and always a work in progress.
    I have more cons, but the above is suffice.

    Advice to ManagementAdvice

    Treat your workers as assets and not puppets
    Payrate should be more.
    Provide better training and resources so employees can provide good quality service.
    Stop worrying about STATS and SLA, and be more concern with providing good customer service.

    Doesn't Recommend
    Disapproves of CEO

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