Stericycle Reviews

Updated July 25, 2015
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2.0
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Charles A. Alutto
15 Ratings

Pros
  • Good Pay ,Good Benefits , Company match 401K ,Constant training (in 8 reviews)

  • IT has good benefits package - 401K, medical insurance, etc (in 7 reviews)

Cons
  • Very high overhead in upper management (in 9 reviews)

  • A lot of customer service issues are caused by this; people from hospitals who have bills near (in 7 reviews)

More Pros and Cons

48 Employee Reviews

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  1. Just a job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Expert (Answering Service) in Chicago, IL
    Former Employee - Customer Service Expert (Answering Service) in Chicago, IL

    I worked at Stericycle (Less than a year)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    -Stericycle handed out overtime like candy so if that is what you're after then the job is perfect for you. -The call off policy was pretty lenient.

    Cons

    -Management was terrible. It was more of a "do what I say" and don't ask questions kind of thing even though they claimed that their door was always open if you needed to talk. -Work/life balance. The call center is 24 hours so if you don't mind working any day of the year, including holidays then I guess this isn't a con for you. When you first apply, they ask you to write down your availability. If for some reason you needed to change that then it was a huge issue and sometimes they'd deny your request to change your availability. You'd have to show proof that you actually couldn't work those shifts anymore. -Stressful job -The pay was terrible for the amount of stress. and the raises were a joke.


  2. Helpful (1)

    It's a job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Expert in Winthrop, ME
    Former Employee - Customer Experience Expert in Winthrop, ME

    I worked at Stericycle full-time (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    It was a mediocre place to work. The pay was decent, coworkers were very nice and a nice building. Comfortable work stations.

    Cons

    There were some red flags that could be a concern. Call volumes were low so you were sent home early every night. This meant you didn't get your 32 hours to qualify you for full time and benefits. We ended up averaging about 26 hours a week. They always sent you home right after your unpaid lunch break. It seemed like it could be a way to get out of paying benefits. Also I didn't receive my jury duty pay like you are suppose to according to benefits. The benefit information was not concise. Some information stated benefits started after 60 days nd some after 90 days.


  3. Core Values

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Chicago, IL
    Current Employee - Manager in Chicago, IL

    I have been working at Stericycle full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    this company preaches the core values which is a good thing

    Cons

    they are allot like most business that preach these types of value, executive and middle mgmt preach them but behind the curtain they don't practice them but do allot of CYA and double talk instead. regular employees don't believe in the either but know better to speak up

    Advice to Management

    when is charlie going to buy some of stericyle stock on his own? If it's such a great stock to own why do I own more on my own outright than the president of the company which is very little. Charlie you can't count your options as owning step up and buy some stock outright if you SRCL is such a great company to own


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  5. sms tech

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Stericycle full-time

    Pros

    Pays good and good hours

    Cons

    To many change over in management


  6. Customer Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stericycle

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good Atmosphere to work with

    Cons

    They will not appreciate your hard work. Work is consistent.

    Advice to Management

    Pls reward Team members and appreciate their work


  7. Helpful (1)

    Transportation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Transportation
    Former Employee - Transportation

    I worked at Stericycle full-time (More than 3 years)

    Pros

    steady work that is recession proof as it caters to the medical industry. Great people to work with at the local levels.

    Cons

    mediocre benefits and difficulty getting prevailing wages due to non union workshop. company recognized achievements but rarely reflected that in reviews and pay raises. very corporate upper management views.

    Advice to Management

    Stand by your employees better, compensate more fairly based on performance not tenure. You're a Huge international company, how about something above the minimum for health care benefits?


  8. Run

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Blaine, MN
    Current Employee - Anonymous Employee in Blaine, MN

    I have been working at Stericycle

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Benefits and pay, almost worth it.

    Cons

    Leaving acquired management in place


  9. Great company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Stericycle full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Company is very family oriented

    Cons

    New call center so they are still working out kinks.


  10. Helpful (1)

    You can make money, if you can withstand the garbage, no pun

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stericycle full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It wasn't difficult to make money in sales, as long as you were a part of a team that had a reasonable quota and sold a service that was beneficial to the customer. The overtime payout and the commission plan were very reasonable. The benefits were great - health, life, dental, ESPP, (minus the 401K plan - I recommend a secondary retirement plan, do not rely on this program).

    Cons

    Upper management would cause mass confusion and there was never a clear message of what was expected of anyone, ever. Upper Management could never answer tactical questions about the day to day operations of the business, particularly sales related questions questions involving products, services, pricing, legal questions, customer service, etc. They would consistently refer you elsewhere for the answers. It was very difficult to find the correct answer, which often meant the customer doesn't receive the correct answer. The overall business model of Stericycle from both an employee perspective and a customer perspective is as follows - create mass confusion and send conflicting (often misleading messages), provide little to no assistance, deflect questions and fail to provide accurate answers, pass the blame along to the next person and create a scapegoat to take the fall when it all hits the fan.

    Advice to Management

    Find new people to run the show. It's really the only way to fix anything at this point given the insanely high turnover rate. Also, employee trust in the current regime is very poor and may not be salvageable. The level of distrust has now extended to a large number of customers who aren't happy with Stericycle either (lies, misleading messages, price gauging, etc). It's a cancer that needs to be eradicated. They don't seem to want to fix any problems.


  11. Helpful (1)

    Not enough training

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Indianapolis, IN
    Former Employee - Supervisor in Indianapolis, IN

    I worked at Stericycle full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good benefits and good work hours. Well known company in the community. They also have a good recycling reputation.

    Cons

    They don't train new hires thoroughly. They don't have good pay rates or bonuses. They don't have good pay increases for employees.

    Advice to Management

    They need to be more involved with the employees.



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