Stericycle Reviews

Updated August 24, 2015
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2.0
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Charles A. Alutto
15 Ratings

Pros
  • Good Pay ,Good Benefits , Company match 401K ,Constant training (in 8 reviews)

  • IT has good benefits package - 401K, medical insurance, etc (in 7 reviews)

Cons
  • Very high overhead in upper management (in 9 reviews)

  • A lot of customer service issues are caused by this; people from hospitals who have bills near (in 7 reviews)

More Pros and Cons

50 Employee Reviews

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  1. Don't trust the good reviews

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ENVIRONMENTAL TECH II in Tulsa, OK
    Current Employee - ENVIRONMENTAL TECH II in Tulsa, OK
    Doesn't Recommend
    Neutral Outlook

    I have been working at Stericycle full-time (More than 3 years)

    Pros

    If you are the kind of person who just wants to clock in, do your job, get your hours, and then go home, you might like this place. There is little to moderate worker accountability. Scheduling is relatively flexible, so if you need to get something done, take a long lunch, or work some weird hours for a bit, you shouldn't have any issues. Everything else "Pro" is that many things are merely adequate, like tools, trucks, equipment, computers, benefits, management, etc, are all barely functioning enough to qualify as "functioning". There are a few good people peppered throughout the company, and you will find some people who will sympathize and try to help. But in the end there is far too much bullheadedness and ignorance is bliss going around to feel positive about the work environment.

    Cons

    Training is a joke. You will spend the first few days watching campy videos and taking poorly worded quizzes, then they put you in the passenger seat of a truck for a week, then they give you a route the next. There is nothing about the training that is remotely comprehensive. You will spend the next few years leaning everything the hard way. We regularly get told we have been doing things the wrong way all along, and everybody was just going off of what someone else has been doing, and no one really knows the regulations. The computer systems they have are ridiculously impractical and the software development teams have no idea what we actually do and need to be able to do, and they don't ask either. The company Stericycle has been going around for years buying up other companies and forcing integration without understanding the nuances of the industries they are buying. The original company is a very simple company which started dominating a very simple part of the medical waste industry, then decided it wanted to buy up tons of other semi-related industries which it knows nothing about and tell them all how it's going to be from now on, then stop listening to their feedback. A major part of this feedback problem is that Stericycle isolates the employees from people who can change things by putting middle mangers in the way. The people who can make changes are several states away and surrounded by yes-men and insulated by overpaid middle-mangers. The company constantly boasts about it's record profits, yet keeps pay raises capped at 3% year max no matter what your performance, while the facility is literally falling apart around you and all the equipment is in major disrepair. They will keep a rotation of temp labor coming in to do shop labor and not train them whatsoever. This is illegal, yet it is common practice. When you talk about safety issues you will eventually figure out you are just bothering them, and nothing will change if it requires more that a few bucks to fix. Safe work practices are not promoted and the cowboy mentality is more than tolerated. The people in the office have little true knowledge of the regulations and rely on asking each other their opinion, rather than looking it up. There is no real training for the office side either, so you have a bunch of people best-guessing their way around a regulated industry. Any type of change, no matter how simple or justified, is met with resistance. The "well this is the way we've always done it" mindset rules in every aspect. The outside sales reps are admittedly under-trained too. They wind up getting confused or confusing the customer or making guarantees or regulatory judgements with the customer when they have no idea what they are talking about. They are trying their best, but are simply under-trained to a major fault. So this means your customers are frustrated regularly because what they were told you were going to do and what you are capable of doing is in no way similar. Stericycle launches new programs and services for the customer, yet spends absolutely no effort enlightening the employees as to what is going on and how to use it. You will constantly exclaim "Wow, I didn't realize we did that", and "I'm not familiar with that service, but let me get back to you on that". I have at this point decided to stop ranting, but I have much much more...

    Advice to Management

    You are squandering good talent and valuable feedback by insulating yourselves through middle managers. These people have made a career of telling you what you want to hear and suppressing input that they fear might upset you. Hold back on your bulldozer-like new projects and focus on healing the individual facilities. You constantly prove to us that we are valueless as employees and only here to execute basic functions. Your blatant focus on profit is greedy and you are withdrawing that from the quality of life of your employees. No amount of corporate culture initiatives are going to heal us, we don't want teddy bears and t-shirts.


  2. Helpful (2)

    a decent job out of high school

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Expert in Rock Hill, SC
    Current Employee - Customer Service Expert in Rock Hill, SC
    Doesn't Recommend
    Negative Outlook

    I have been working at Stericycle full-time (More than 5 years)

    Pros

    Work from home, so i can work in my pj's.

    Cons

    management doesnt care about you, you will never get to use the vacation time that you earn. and you will rarely get a break if you are one of their senior operators.

    Advice to Management

    care about your employees


  3. Helpful (4)

    Just a job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Expert (Answering Service) in Chicago, IL
    Former Employee - Customer Service Expert (Answering Service) in Chicago, IL
    Doesn't Recommend
    Approves of CEO

    I worked at Stericycle (Less than a year)

    Pros

    -Stericycle handed out overtime like candy so if that is what you're after then the job is perfect for you. -The call off policy was pretty lenient.

    Cons

    -Management was terrible. It was more of a "do what I say" and don't ask questions kind of thing even though they claimed that their door was always open if you needed to talk. -Work/life balance. The call center is 24 hours so if you don't mind working any day of the year, including holidays then I guess this isn't a con for you. When you first apply, they ask you to write down your availability. If for some reason you needed to change that then it was a huge issue and sometimes they'd deny your request to change your availability. You'd have to show proof that you actually couldn't work those shifts anymore. -Stressful job -The pay was terrible for the amount of stress. and the raises were a joke.


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  5. Helpful (3)

    It's a job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Expert in Winthrop, ME
    Former Employee - Customer Experience Expert in Winthrop, ME
    Doesn't Recommend

    I worked at Stericycle full-time (Less than a year)

    Pros

    It was a mediocre place to work. The pay was decent, coworkers were very nice and a nice building. Comfortable work stations.

    Cons

    There were some red flags that could be a concern. Call volumes were low so you were sent home early every night. This meant you didn't get your 32 hours to qualify you for full time and benefits. We ended up averaging about 26 hours a week. They always sent you home right after your unpaid lunch break. It seemed like it could be a way to get out of paying benefits. Also I didn't receive my jury duty pay like you are suppose to according to benefits. The benefit information was not concise. Some information stated benefits started after 60 days nd some after 90 days.


  6. Helpful (1)

    Core Values

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Chicago, IL
    Current Employee - Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Stericycle full-time (More than 3 years)

    Pros

    this company preaches the core values which is a good thing

    Cons

    they are allot like most business that preach these types of value, executive and middle mgmt preach them but behind the curtain they don't practice them but do allot of CYA and double talk instead. regular employees don't believe in the either but know better to speak up

    Advice to Management

    when is charlie going to buy some of stericyle stock on his own? If it's such a great stock to own why do I own more on my own outright than the president of the company which is very little. Charlie you can't count your options as owning step up and buy some stock outright if you SRCL is such a great company to own


  7. sms tech

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Stericycle full-time

    Pros

    Pays good and good hours

    Cons

    To many change over in management


  8. Customer Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good Atmosphere to work with

    Cons

    They will not appreciate your hard work. Work is consistent.

    Advice to Management

    Pls reward Team members and appreciate their work


  9. Helpful (2)

    Transportation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Transportation
    Former Employee - Transportation

    I worked at Stericycle full-time (More than 3 years)

    Pros

    steady work that is recession proof as it caters to the medical industry. Great people to work with at the local levels.

    Cons

    mediocre benefits and difficulty getting prevailing wages due to non union workshop. company recognized achievements but rarely reflected that in reviews and pay raises. very corporate upper management views.

    Advice to Management

    Stand by your employees better, compensate more fairly based on performance not tenure. You're a Huge international company, how about something above the minimum for health care benefits?


  10. Run

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Blaine, MN
    Current Employee - Anonymous Employee in Blaine, MN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Benefits and pay, almost worth it.

    Cons

    Leaving acquired management in place


  11. Great company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Stericycle full-time

    Pros

    Company is very family oriented

    Cons

    New call center so they are still working out kinks.



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