Stericycle
2.6 of 5 110 reviews
www.stericycle.com Lake Forest, IL 5000+ Employees

Stericycle Reviews

Updated Jul 9, 2014

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2.6 110 reviews

                             

67% Approve of the CEO

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Charles A. Alutto

(30 ratings)

38% of employees recommend this company to a friend
31 Employee Reviews Back to all reviews
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    Can't wait to leave....

    Inside Sales (Current Employee)
    Northbrook, IL

    ProsMy manager was very nice, half decent hourly pay with overtime, great commission if you're a favorite of the manager..

    Consprogressively higher quoatas while progressively worse leads, upper manager is distant, extremely unethical, no upward mobility, high turnover, threats from management, favoratism is rampant, zero care about customers - only about upselling things the customers don't need, high pressure, constant lawsuis from government and customers, constantly dealing with customers upset by price... i can go on and on...

    Advice to Senior ManagementStart caring about your customers... the only reason why this company is in the black is because they constantly are acquiring mom and pop waste haulers, taking their customers, and then jacking up their rates... they essentially have a monopoly on the medical waste transport industry in many areas...

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Poor attention to holding people accountable; still good ole' boys network in the field.

    Anonymous Employee (Former Employee)

    ProsGreat company with many successes and a sense of vision.
    Multiple opportunities for employees to grow with the company, if you are willing to move
    outside your state.

    ConsLeadership blindly trusting. Need to ask more questions and check into things. Just because someone says a situation never happened does not mean this is the truth. When people complain, there is usually a reason and management does not check into it. I am so surprised at the lying that occurs and management believes them because they keep the costs down.

    Plant quickly cleans up when the managers come to visit. We know better what goes on behind the scenes. Lost confidence in this company.

    Advice to Senior ManagementGet in the field and see what happens. Do not announce you are coming.

    Yes, I would recommend this company to a friend

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    What a waste!

    I T Management (Former Employee)
    Saint Louis, MO

    ProsSalary and benefits were great. No micromanaging at all either.

    ConsToo many chiefs and not enough indians. The interview process to get the job was extremely too long.

    Advice to Senior ManagementBreakdown an actual chain of command.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Overall Employment Experience at Stericycle

    Anonymous Employee (Former Employee)

    ProsValues-driven Executives work hard to instill a "Best Place to Work." Great Benefits, perks.
    Employee Development Programs begin at corporate level. The delivered message is clear, concise and fun to view on the site from other branches (worldwide company).
    The Corporate Executives are very positive in their approach to business and internal programs; they keep branches informed by e-mail alerts.

    Stericycle has created a niche in the field of medical waste management and offer a great value for their customers. With continuous focus and accountability on internal programs, I believe their successes will continue.

    Provides Standardized training programs for each department.

    It appears that most Supervisors and Managers want to do a good job, as well as all field staff.
    Stericycle is a highly respected company within this industry and has the opportunity to achieve this with the internal employees. It has every potential to be one of the top "Best Places to Work."

    ConsNo on-site follow-up for culture change programs, which fall short of follow-through successes. Does not seem to understand that there is very limited access to field staff, which limits inclusiveness to internal employee development programs. Company trusts that each manager is doing the right thing, but there is no program to test the effectiveness of their internal programs, therefore the success of the program seems to fall short of the goal at most branch levels. Training programs are not audited for effectiveness as delivered by the trainer or validated by the trainee. As a result, trust seems to run low among supervisors/managers and field staff.

    Supervisor/Manager Work-life balance is 85% work 15% life.: Each time the company eliminates employee positions, Supervisors/Managers/Field Staff work much longer and harder to achieve the same result. Managers and Supervisors work during their vacations, family leave time, in order to keep up (which may be why the development programs are not as effective as they could be).

    Stericycle seems to react, rather than be proactive with customers. No process/effectiveness audits in any operations, outside of state/federal mandates.

    Stericycle is still a growing company, but needs to catch up with loyalty to their employees who go to great lengths to make them a successful company. It is a great company, if they do not come together as a unified group they may miss the boat on overall success in the long term. Many customers have spoken to this regard.

    Advice to Senior ManagementDevelop an overall internal effectiveness program that encompasses all programs, and processes in operations, sales, internal customer services, etc.
    Create task based training with timed coaching and audits.
    Create a complaint process for employees and customer- in written form. Provide executive support for the effectiveness program.

    Create a central communication portal for all who "touch" a service to provide a information to sales, services on any communication to the customer. A pop-up to sales or a manager would prepare them for the next call to the customer, thus avoiding reactive situations.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    3 people found this helpful  

    Meh

    Contract Management (Former Employee)
    Northbrook, IL

    ProsThe hours were decent and you have a reasonable amount of work to get done and metrics that measure your productivity. You are eligible for recognition and bonus' if your quality scores are high enough. The company seems to have a good overall team and sense of direction. The company is the worlds largest medical waste facility and grosses billions of dollars every year, which means a stable company to be working for.

    ConsThe company was in a class action lawsuit, being sued by12 different states and the United States for systematically overcharging the government. While working in contract management, I read through and entered tens of thousands of contracts - all specifically designed with terms and conditions that gave the company the legal right to increase the price of the service every 9 months for no real reason. See clause 2b. A lot of customer service issues are caused by this; people from hospitals who have bills near $5000 per month are now paying almost triple their initial payment because they didn't understand the terms and conditions they signed and they are legally bound to keep paying it no matter what unless they cancel their agreement and have to pay "liquidated damages" which is probably even more than what you would pay if you didn't cancel. It got to the point that the company hired me to audit approximately ten thousand contracts and create spreadsheets with information for each account and associated contract, with a line item specifically for the "Price Increase Addendum" - and not every contract was the same. One company who wants Medical and Dental Waste pickups 2x a month could pay $150 per box, and the next guy could have the same exact services for $1000 per month. The sales reps dictate the payments based on how much they think they can get out of the customer. So I suppose that's good and bad news - bad for the customer, but incentive for the sales rep to get as much as they possibly can commission wise. Aside from company ethics, management is very questionable. There were always problems with interdepartmental communication, and that also created customer service issues. My most disturbing part of the stericycle experience was with my boss. It may sound like the typical disgruntled employee who got fired, but I can honestly say I did nothing wrong and was fired unjustly. The contract admin manager (C.Barbosa) is a very grumpy, spiteful person. Upon meeting her, she would not acknowledge my presence with a good morning or say hi back to me, but she would sit at the desk next to me and joke around with my coworker. It continued as such that she refused to give me any kind of monthly review so I could be hired from contract to full time, permanent. Her reason being was that she wanted me to get higher quality assurance scores - even though I had received nothing but 98, 99, and 100% on the monthly metric. I also volunteered to take over account cancellations for two regions, a 6 month long project, as well as purchase order processing on top of my already demanding contract processing. I have daily logs of all the work I completed and it is clear that I exceeded company expectations consistently - and yet she said I never did enough and was off task and socialized too much. (Without getting too personal, honestly she's just mad because the hot sales guy liked me and not her. Anyways -) There was also an incident when one of the team members was changing careers and had brought in cake for her last day - I did not like cake, so when she came around to give me mine, I quietly gave it to someone else in the company... not to be rude, I just don't like cake. Then.... my boss called me into the conference room and said verbatim, "Someone told me that you were giving cake out to sales. Is this true"
    Me: "No, I just gave my piece away because I don't eat cake"
    Her: "Well that was very inconsiderate of you, you need to make sure the rest of your team has a piece before you go giving cake away"

    ......Really?

    On another instance, I was sent home because my boss was "uncomfortable" with my outfit. I was wearing a designer Bebe suit and skirt that was rather professional looking, and she had the nerve to call me into her office, again, and hand me a copy of the company policies with the dress code section highlighted - apparently my skirt was too short, so I got out the ruler to compare and ensure my skirt did not in fact violate the 3" above the knee or longer rule.... and my skirt was only 1" above my knee. Modest, in my opinion. I showed her this and she said if I don't agree then I can ask HR about it. So I did. And they sided with her, saying that if anything makes someone in the company uncomfortable then.... I have to bend over backwards and go home to change what I'm wearing. So I spent the rest of the day in yoga pants.

    The last memorable incident before getting fired was when I was five minutes late. When I walked outside to go to work that Monday morning, I noticed I had a really flat tire on one side. So I called my boss and told her that I had a flat tire, and not expecting that to happen I would probably be about five minutes late. She said fine, no problem. I ended up being exactly five minutes late. As a temp, you fill your time card out online and submit it at the end of the week. When I filled it out at the end of the week, I totally forgot to put down that I was five minutes late - and the timer was set to round up after 8 minutes anyways, so 5 minutes wouldn't have made a difference. But no - she called me into her office... again. And abruptly told me that she's not approving my time card because I falsified information and didn't include the five minutes that I was late....

    Really?

    I received a call later that evening, which was a week before Thanksgiving, saying that I was not to return to work because:
    1. I falsified my time card
    2. I socialized excessively
    3. I did not fulfill monthly expectations.

    So, being five minutes late, giving away a piece of cake, and volunteering to do too much got me fired by a vindictive manager who has a GED. How she got the job, I have no idea - she had no idea how our department worked and never made an effort to understand. Bottom of the barrel for skillset and effort. Poor management skills. Spent more time smoking cigarettes outside and on her blackberry than anything else.

    Advice to Senior ManagementHire a contract management supervisor who actually knows the process and how to improve it, rather than the status quo - inefficient and backlogged.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Environmentally conscious yet employee unconscious...

    Sales Representative (Former Employee)
    Northbrook, IL

    ProsThe people, hands down. They make you want to come to work every day.

    ConsLack of communication at all levels. Unattainable goals. Genuine lack of caring if employees stay or go.

    Advice to Senior ManagementListen to your coworkers. Communicate a clear vision for success. Pay your people for the hard work they put in.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Senior Analyst

    Senior Analyst (Former Employee)

    ProsGood company thats growing and getting larger every year

    ConsBad compensation and very poor growth opportunity

    Advice to Senior Managementinvest in people

    No, I would not recommend this company to a friend

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    Our people are our most valuable resource (not really).

    Anonymous Employee (Former Employee)

    Prospay is good, relaxed atmosphere

    Consunethical practices, treat people as they're expendable

    Advice to Senior Managementmake decisions based on sound business principles not politics or whatever else

    No, I would not recommend this company to a friend

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    Answering service could use a little more professionalism.

    Agent (Current Employee)
    Cincinnati, OH

    ProsCan advance somewhat quickly if management would get their act together.

    Cons(No way to list and still remain professional)

    Advice to Senior ManagementSomeone needs to report human resources to human resources

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    Too much drama

    Sharps Management Technician (Current Employee)
    Boston, MA

    ProsGood pay, solid hours, experience inside hospitals

    ConsTerrible supervisors, lack of professionalism, delayed reimbursement, large gap in communication chain

    Advice to Senior ManagementGet things together and listen to your workers because we are ignored, underpaid and abused; warehouse workers, techs, leads and the rest of us grunts.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Stericycle reviews and ratings — including employee satisfaction and approval rating for Stericycle CEO Charles A. Alutto. All 31 reviews posted anonymously by Stericycle employees.