StoneMor Reviews

Updated April 11, 2015
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3.1
43 Reviews
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Lawrence Miller
25 Ratings

43 Employee Reviews

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  1. Helpful (1)

    Humph

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Counselor
    Current Employee - Sales Counselor

    I have been working at StoneMor (Less than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Helping Families at their time of need or to pre-plan is very rewarding. When the right family comes in to pre-plan, it can be a big payoff if Admin doesn't kick back your contract.

    Cons

    Teamwork is not encouraged between departments or peers. Company culture encourage stealing sales/appointments; There is no work/life balance. They require you to fill out a LIFE schedule in advance to determine when you will work. Training is very poor and not real life situations. Management is so focused on turning in the paperwork for the paperwork for the paperwork so you an be micromanaged that they have very little time to help, resulting in mis-information or no information. The attitude is do whatever you have to do to sell, and we will give all of these promotions, but at your expense. In training one of the Senior Mangers stated you should be scheduling appointments during business hours and then seeing those appointments in the evening. You will be chastised for not having enough appointments in a given week and they expect you to make it up on the weekend if you do not, all while seeing 4-6 families for Funeral Service and follow up appointments in any given week. You end up logging 50+ hours to have a decent week and they still want more.

    Advice to Management

    Minimum wage is ridiculous, especially when family service consumes your time. At least match Walmart with $10/hr.

  2. Helpful (2)

    Do not work there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at StoneMor

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    You get paid minimum wage

    Cons

    Discrimination is there motto. These people are thieves who could care less u t

    Advice to Management

    Stop treating employees unfairly, up the pay, and stop stealing money

  3. Helpful (3)

    Run Run Run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Family Service Counselor in Burlington, NC
    Current Employee - Family Service Counselor in Burlington, NC

    I have been working at StoneMor

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    This is a motivating Job in which you help families on the worst day of their lives. Unfortunately the Company is Sales Driven.

    Cons

    There is no balance between work and life balance. Employees that last truly care about the families and battle for them constantly. This is a HERO to ZERO job.

    Advice to Management

    REGROUP

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  5. Helpful (4)

    The worst job experience I have ever had!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager In Training in Gadsden, AL
    Current Employee - Manager In Training in Gadsden, AL

    I have been working at StoneMor full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The only pro is that you are helping people make difficult decisions about their funeral. I really enjoyed working with the customers.

    Cons

    From the start there was management concerns, 1st hearing that the manager had been fired and re-hired for sexual harassment. Then I learn that management was condoning 2 sales people who made crooked contracts with customers who were robbed and didn't even know what they had bought. Finally, these 2 people were fired when customers complained to the main office. Then another manager was brought in from a nearby cemetery and brought his girlfriend (his wife, step daughter and in-laws work in our office other than sales). He constantly lied and stole customers and at least half of our commissions and always our volume, and would give a lot extra to his girlfriend who also screwed the customers. The sad management (if you could call him a manager) remained. This greasy, sleezy redneck demanded we work extra hours without pay and all holidays and weekends.
    I was hired as a manager in training and that was a joke. My training for manager didn't exist! I had actual training for 2 full days. I was hired at minimum wage of $7.50 an hour but never saw full pay for 40+ hours, then when it was time for the residual commissions to start, they didn't have a record of my commissions! I was never paid for my last week of work.
    Redneck called me into his office and told me he was moving me to outside sales which is commission only and I said no. Which is what he wanted so he could bring in his best friend the next day to take my desk and place.
    No matter what you did, you could not satisfy them and they changed the rules constantly to suit them. They are liars and thieves and I have never seen so much drama and turmoil in one office! It was constant and ridiculous! Very stressful!!! I was there 3 months, all I could take!

    Advice to Management

    TRAIN managers to motivate sales people in a positive way instead of threats everyday and be consistent with rules! Train your salespeople to serve the customer and not themselves! Promote honesty and integrity!

  6. Helpful (4)

    Liars, thieves and other shady sales people apply, you'll fit right in and probably rise to the top.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Counselor
    Current Employee - Sales Counselor

    I have been working at StoneMor full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Knowing I can provide stability and comfort to families who have just suffered a loss is priceless. The families need someone they count on.

    Cons

    A sales manager who lies and steals, does not support the sales counselors and takes every advantage to hoard leads.
    Upper management who is obsessed by getting numbers. I get that sales is numbers but people are sales, treat them as such. Salespeople are the bread and butter of any team, treat them as such. Managers should support their teams not lie, cheat and steal to line their own pockets. Mid to upper management does not care about their sales teams, they jump to conclusions and are quick to pass judgment on their staff without ever looking at the whole story. This is a revolving door company and the reasons are all listed in addition to this final fact: the families grief or financial situation better never stand in the way of a sale.

    Advice to Management

    You ran Alderwood out of business, you ran Lowen Brothers out of business and now the exact same players are ruining this company, the greed and good ole boy attitude is repulsive. There is no honor among thieves, there is no support for sales staff, and their presence in our communities where the employees work and live tarnishes our reputations as community members. Try giving a crap about something other than the all mighty dollar.

  7. Helpful (4)

    Dysfunctional Work Club Led by Unethical, Incompetent Middle Management in an Oligarchic Industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Counselor in Hamilton, OH
    Current Employee - Sales Counselor in Hamilton, OH

    I have been working at StoneMor full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There is the potential to make meaningful contributions to people who want and need someone who can help them make final arrangements.

    Cons

    The ownership and management are satisfied with mediocrity and outdated business methods; they still market, communicate, sell and service customers like they did decades ago. Company uses it`s market dominance in this oligarchic industry to exploit people and they do not care about anything but short term profit objectives. The obvious corporate strategy is to grow a profitable company for a limited period of time. The long term objective is obvious: "We don`t care about people, truth and improvements because we have short-term goals and objectives." This Company has an arrogant attitude of "privileged" and it abuses it`s power to cover-up many injustices, truths and archaic business practices.
     Unspoken corporate perception of itself: "Size and Might makes us right and you are dispensable".There is a clear attitude that "we don`t need you; but, you need us" This attitude is conveyed to employees and customers. This sense of superiority creates a corporate climate whereby many "shortcuts" and cheap alternatives are instituted because "we can". There is no leadership, no values ,no interest in the intangibles of caring and serving others. Just bottom line sales and numbers. This ignorance and exploitation has a limited and short life span.

    Advice to Management

    Communicate with customers and employees. You know that there are better ways to relate to people, grow a business and make a profit. Read and learn from the thousands of new companies the past 10 years who treat customers and employees like people whom you care about. Talk to your fired employees. Why such a tremendous turnover?

  8. Helpful (5)

    So Sad That Our World Allows This Company To Do Business

    Current Employee - Family Service Counselor in Greensboro, NC
    Current Employee - Family Service Counselor in Greensboro, NC

    I have been working at StoneMor full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I love being there for the families, a good counselor is the best treatment received by a family. Working with the Funeral Homes, although most talk about the cemetery behind our backs.

    Cons

    As an employee, it is a disheartening challenge day to day and hour by hour. Over the past 2 years I have seen 32 employees turn over and have had 6 Managers. Only one regional Manager! Thant position never changes? I have never been insulted on a regular basis nor have I worked so hard for NO reward or pay. Seriously harassed, not paid for hours worked and regular threats by the public that are so upset by lies.

    Advice to Management

    I pray that the Labor Board rips into this company with the KARMA it deserves. I fear for the staff in our cemetery due to broken promises and not providing what has been paid for. I have been cussed, swung at, threatened, blogged and almost ran over with NO support of Management. It is time for employees to come together and give this company what they have given families for years. A nightmare!

  9. Helpful (2)

    The company only cares about money, not employees or customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    I have been working at StoneMor full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It is better than unemployment, JUST BARELY!

    Cons

    They want you to work like a dog for very little pay or support. customers and staff come in a distant second place to the money. NO support from home office. If you want to advertise you end up paying for it yourself.

    Advice to Management

    Join the 21st century. calling old files (that have been called 50 times before) to try and get sales is sooooo out of date, classless and rude. Very poor pay for NO company support

  10. Helpful (2)

    Treatment of Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at StoneMor full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    So far the only pro is that the local people I work for are good, honest people.

    Cons

    I was lied to by management right from the beginning. Corporates only concern is the bottom line dollar amount taken in by cemetery. They treat their employees horribly. Corporate figures employees are a dime a dozen and could care less about them.

    Advice to Management

    The bottom line dollar is NOT the only thing that should be important in a company

  11. Helpful (2)

    Don't waste your time

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at StoneMor

    Pros

    Traveling and meeting a variety of Families. Travel time also gets you out of the office

    Cons

    They require you to spend time going thru the file room pulling existing client files who haven't had all their pre-arrangements taken care of and have us calling these families trying to get into their homes to finish the upsell and so on.. Not very professional. They also request Family Advisors to "Prospect" on the cemetary property when family and friends are visiting their deceased loved ones to try to "Upsell" them as well. Very distasteful. Random door knocking is required as well.

    Advice to Management

    You really need to use different tactics of trying to "sell" or "upsell" people and families. Your ways are very disrespectful as well as distasteful

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