Stream Global Services
2.5 of 5 322 reviews
www.stream.com Eagan, MN 5000+ Employees

Stream Global Services Reviews

Updated Apr 6, 2014
All Employees Current Employees Only

2.5 322 reviews

                             

48% Approve of the CEO

Stream Global Services Chairman & CEO Kathryn Marinello

Kathryn Marinello

(128 ratings)

38% of employees recommend this company to a friend
76 Employee Reviews Back to all reviews
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Stream was good for starting, but has bad ,management and no resources.

Networking Specialist II (Former Employee)
Beaverton, OR

I worked at Stream Global Services full-time for more than a year

ProsThe people and teams formed together to create our own resources to solve problems.

ConsThe company Never supported the very employee's they hire.

Advice to Senior ManagementFire management and start from scratch, it has started to go down hill.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Contracts for hire

Tech Support (Former Employee)
Beaverton, OR

I worked at Stream Global Services full-time for more than 3 years

ProsLearn a lot about troubleshooting, some customer service

ConsNot paid enough, no access to support, or realistic health concerns

Advice to Senior ManagementPeople get sick, and have transportation issues causing them to be late, penalizing them for these things is not right.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Getting progressively worse

Customer Care (Former Employee)
Wellesley, MA

I worked at Stream Global Services full-time for more than 5 years

ProsConveniently located, nice office park. Some of the people are nice.

ConsIncompetent middle management, some have no clue what they are doing. Performance and hard work is not rewarded. Poor morale.

Advice to Senior ManagementSolicit feedback and be at least somewhat visible. Also, monitor your key projects and hire qualified personnel. Above all, solicit feedback.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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A revolving door...avoid unless desperate

Tech Support (Current Employee)
Tampa, FL

I have been working at Stream Global Services full-time for less than a year

ProsThey constantly need to hire so chances are if you have a pulse and need to work you will get hired.

ConsNo holiday pay for 90 days (first job in 40 years that did that), Health insurance for two takes 1/3 of your take home pay. You get points for attendance like most call centers but this one doesn't wrap your points if your really sick and out more than one day. There are no raises just a bonus that less than 5% of employees ever reach.

Once you open a case for support you own it regardless of who talks to them and how bad they screw up in the future. You ask them to respond to your email and allow you to call them back for more trouble shooting, but people being like they are just call back and speak to the next available tech.

Customers get a survey and if they are upset with one of the additional agents that worked with them and you own the case you get the bad review. Get a few bad customer surveys and you will get fired.

You carry on average of 35-40 cases at a time and they expect you to work them between inbound calls. Problem is there isn't any time between calls so you end up working your cases off the clock before your shift and during your lunch break.

The pay is rock bottom for a tech support rep that is expected to know hardware, software, virus removal, file corruption, work station etc.

Advice to Senior ManagementNot worth the time

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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I had my ups and downs with company.

Customer Service Representative (Former Employee)
Watertown, NY

I worked at Stream Global Services full-time for less than a year

ProsIt's a job for people with no responsibility

Conshorrible hours and health insurance consumes most of your paycheck

Advice to Senior ManagementLet people know what they are getting into before you offer them a job

No, I would not recommend this company to a friend

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Alright for Short Term

Customer Service Representative (Current Employee)
Jacksonville, TX

I have been working at Stream Global Services full-time for less than a year

ProsPays well to start off; secure facility

ConsThere's a lot of drama.

Advice to Senior ManagementStay out of your peoples business!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Good place for a dead end job

Technical Support Representative (Current Employee)
Watertown, NY

I have been working at Stream Global Services full-time for less than a year

ProsSemi fun atmosphere, even though you get points for missing days they don't seem to care (at least for Floor Support)

ConsPoor training, went through almost 6 weeks of training and got dumped on the floor with no practical knowledge of what we should be doing. No floor support, during learning lab your assigned assistants who are supposed to be there to help you, half the time you can't find them (usually because they're hung over or late) and the rest of the time they just want to goof off and not help you. Floor support would rather not take calls (that's why they become floor support) and they hang around and gossip rather than be there to assist you. Numbers are key, if you get a bad CSAT a they rake you over the coals. Pay is horrible for the crap you have to put up with with customers yelling at you over the simplest things.

Advice to Senior ManagementPay more attention what is going happening on the floor

No, I would not recommend this company to a friend

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You can't use managers as professional references

Support Professional (Former Employee)

I worked at Stream Global Services full-time

ProsLaid back
Easy to miss work

ConsNo raises
Mandatory time off
Inappropriate, loud conversations on the call floor

Advice to Senior ManagementAppreciate your workers more

No, I would not recommend this company to a friend

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Call centers are not for me

Retention Call Center (Former Employee)
Rio Rancho, NM

I worked at Stream Global Services full-time for less than a year

ProsThe training class was fun, met some cool people, break room was nice, everything was cool but the actual job.

ConsJob sucks, angry customers and outdated/unorganized systems. Unprofessional work environment. Favoritism, kids are promoted to supervisors just because the company is desperate. Agents tend to tell customers that a problem is fixed but it is left for the next agent to deal with. Customers are often endlessly transferred from agent to agent and remain on hold for very long making them angrier and angrier. Everyone smokes and hates their jobs. The morale was terrible.

Advice to Senior ManagementUpgrade systems and make them easier to use. Treat people fairly. Make everything more streamlimed.

No, I would not recommend this company to a friend

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So bored

Anonymous Employee (Current Employee)

I have been working at Stream Global Services full-time

ProsPays higher than most call centers

ConsI have experience but I am starting at the bottom.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Stream Global Services reviews and ratings — including employee satisfaction and approval rating for Stream Global Services CEO Kathryn Marinello . All 76 reviews posted anonymously by Stream Global Services employees.