Stream Global Services

  www.stream.com
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Stream Global Services Reviews

Updated Jul 21, 2014
All Employees Current Employees Only

2.6 356 reviews

49% Approve of the CEO

Stream Global Services Chairman & CEO Kathryn Marinello

Kathryn Marinello

(140 ratings)

37% of employees recommend this company to a friend

Review Highlights

Pros
  • good environment to work and good people as well(in 10 reviews)

  • Casual environment along with some unique benefits at the call center(in 16 reviews)


Cons
  • No employee can manage a family or a life working at this call center(in 18 reviews)

  • There are no raises just a bonus that less than 5% of employees ever reach(in 13 reviews)

83 Employee Reviews Back to all reviews
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    • Culture & Values
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    • Disapproves of CEO

     

    No loyalty to employees at all

    Customer Support Professional (Former Employee) Beaverton, OR

    ProsLearned how to do customer service and do it well. Good team to work with, management not so much.

    ConsRude and arrogant managers, no sympathy for any employee concerns, did not care if we kept our jobs when the contract division went away. Basically had to reapply to stay put every 8 months to a year. No real raises unless you switched to a higher paying contract (which was hard.) Finally managed to get off of the phones for hard work, only to have Stream take it back 3 months later. Zero realistic chance for advancement.

    Advice to Senior ManagementGet a clue and stop treating people like things to be used and discarded.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Avoid if possible

    Customer Service and Technical Support Representative (Former Employee) Phoenix, AZ

    ProsThey promote from within, they have many bonus'.

    ConsThe bonuses you have to wait three months to get and if you quit during that time you get nothing.
    The promotions come based on favourtism not skill or training.

    Advice to Senior ManagementYou should re-evaluate who hire and promotes.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    They lie about what you'll be doing

    Technical Support Professional (Former Employee)

    Prosokay pay, decent training, and a nice break room.

    ConsWas told i would not be doing sales in any form, then just after training was told our training group was to be part of a new program where we handle tech support, billing and sales, and would be going into training for sales. Those of us who did not want to do this were told flat out we could put our resignations in.

    In the end I quit due to them not understanding the whole "I cannot get to work as early as you are asking because I take the bus", even though during the entire interview and training process they told us they'd work with people who took the bus to ensure they could get to work.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Stream was good for starting, but has bad ,management and no resources.

    Networking Specialist II (Former Employee) Beaverton, OR

    ProsThe people and teams formed together to create our own resources to solve problems.

    ConsThe company Never supported the very employee's they hire.

    Advice to Senior ManagementFire management and start from scratch, it has started to go down hill.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Disapproves of CEO

     

    Contracts for hire

    Tech Support (Former Employee) Beaverton, OR

    ProsLearn a lot about troubleshooting, some customer service

    ConsNot paid enough, no access to support, or realistic health concerns

    Advice to Senior ManagementPeople get sick, and have transportation issues causing them to be late, penalizing them for these things is not right.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Disapproves of CEO

     

    Getting progressively worse

    Customer Care (Former Employee) Wellesley, MA

    ProsConveniently located, nice office park. Some of the people are nice.

    ConsIncompetent middle management, some have no clue what they are doing. Performance and hard work is not rewarded. Poor morale.

    Advice to Senior ManagementSolicit feedback and be at least somewhat visible. Also, monitor your key projects and hire qualified personnel. Above all, solicit feedback.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Disapproves of CEO

     

    A revolving door...avoid unless desperate

    Tech Support (Current Employee) Tampa, FL

    ProsThey constantly need to hire so chances are if you have a pulse and need to work you will get hired.

    ConsNo holiday pay for 90 days (first job in 40 years that did that), Health insurance for two takes 1/3 of your take home pay. You get points for attendance like most call centers but this one doesn't wrap your points if your really sick and out more than one day. There are no raises just a bonus that less than 5% of employees ever reach.

    Once you open a case for support you own it regardless of who talks to them and how bad they screw up in the future. You ask them to respond to your email and allow you to call them back for more trouble shooting, but people being like they are just call back and speak to the next available tech.

    Customers get a survey and if they are upset with one of the additional agents that worked with them and you own the case you get the bad review. Get a few bad customer surveys and you will get fired.

    You carry on average of 35-40 cases at a time and they expect you to work them between inbound calls. Problem is there isn't any time between calls so you end up working your cases off the clock before your shift and during your lunch break.

    The pay is rock bottom for a tech support rep that is expected to know hardware, software, virus removal, file corruption, work station etc.

    Advice to Senior ManagementNot worth the time

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    I had my ups and downs with company.

    Customer Service Representative (Former Employee) Watertown, NY

    ProsIt's a job for people with no responsibility

    Conshorrible hours and health insurance consumes most of your paycheck

    Advice to Senior ManagementLet people know what they are getting into before you offer them a job

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

     

    Alright for Short Term

    Customer Service Representative (Current Employee) Jacksonville, TX

    ProsPays well to start off; secure facility

    ConsThere's a lot of drama.

    Advice to Senior ManagementStay out of your peoples business!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good place for a dead end job

    Technical Support Representative (Current Employee) Watertown, NY

    ProsSemi fun atmosphere, even though you get points for missing days they don't seem to care (at least for Floor Support)

    ConsPoor training, went through almost 6 weeks of training and got dumped on the floor with no practical knowledge of what we should be doing. No floor support, during learning lab your assigned assistants who are supposed to be there to help you, half the time you can't find them (usually because they're hung over or late) and the rest of the time they just want to goof off and not help you. Floor support would rather not take calls (that's why they become floor support) and they hang around and gossip rather than be there to assist you. Numbers are key, if you get a bad CSAT a they rake you over the coals. Pay is horrible for the crap you have to put up with with customers yelling at you over the simplest things.

    Advice to Senior ManagementPay more attention what is going happening on the floor

    No, I would not recommend this company to a friend

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