Stream Global Services

  www.stream.com
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Stream Global Services Reviews

Updated May 30, 2014
All Employees Current Employees Only

2.6 356 reviews

49% Approve of the CEO

Stream Global Services Chairman & CEO Kathryn Marinello

Kathryn Marinello

(140 ratings)

37% of employees recommend this company to a friend

Review Highlights

Pros
  • good environment to work and good people as well(in 10 reviews)

  • Casual environment along with some unique benefits at the call center(in 16 reviews)


Cons
  • No employee can manage a family or a life working at this call center(in 18 reviews)

  • There are no raises just a bonus that less than 5% of employees ever reach(in 13 reviews)

21 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
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    very good

    Anonymous Employee (Former Employee) Phoenix, AZ

    Prosbest place too work really enjoyed it there

    Consfavoritism needs to go away

    Yes, I would recommend this company to a friend

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    • Comp & Benefits
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    Professional Advancement

    Technical Support Professional I (Former Employee) Tampa, FL

    ProsAfforded professional advancement which is based on metrics and performance. Stream holds employee retention as a key. Initial training programs, refresher, and formal advanced topic training is exemplary.

    ConsAs Stream is a BPO, the environment is very fluid as Stream's customers needs change. Some individuals could be encouraged to recognize the team environment.

    Advice to Senior ManagementTuition or industry certification reimbursement would be beneficial.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

     

    Quick

    Sales Professional (Current Employee) Rio Rancho, NM

    Prosgreat benefits and commission is a plus

    ConsTakes me about 40 minutes to get there from my house

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    Great environment

    Anonymous Employee (Former Employee)

    ProsNice location , many accounts , opportunity to grow up

    ConsYou need to be flexible with the schedule

    • Culture & Values
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    Great place to work

    Technical Support Representative II (Current Employee) Beaverton, OR

    ProsVery responsive to schedule changes if you need it. They give 15 min breaks instead of the state required 10 min. Good medical, dental, and vision. Good management and upper management. Lots of room for growth. They have a liberal attendence attendence policy and you can miss 7 full days in six months before u get fired. I have worked at other call centers and this is a much better call center. Great floor support. I reccomend working here to anybody. All u have to do basically show up and u are golden. Also its nice to be able to move contracts if u get burned out. Also pays more then min wage.

    ConsNeed to give yearly wages. Need to fire those with poor attendence, they give them too many chances. Also they need to hire better ppl as some are just gamers who don't show up for work and do a poor job, also need to shower.

    Advice to Senior ManagementGive pay rasies and hire better ppl with more work ethic.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Work/Life Balance
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    3 people found this helpful  

    Stream Global Services

    Anonymous Employee (Current Employee) Tampa, FL

    ProsEasy job. Just show up, answer the calls, follow the quality guidelines and troubleshoot issues over the phone. Easy as cake.

    ConsMonotonous. Every call a new idiot with a new idiotic problem. After a while, it starts to run together, and you feel like your soul is being sucked out.

    Advice to Senior ManagementNO advice to management. Keep doing a good job. Keep cutting pay, and keep demotivating your people. You're doing fine.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    Great Work Culture

    Customer Service Professional (Current Employee) Mumbai (India)

    ProsGood Salary Package, Great work enviroment

    ConsNight shifts, less fun activities organized by the company

    Advice to Senior ManagementIncrease Employee Engagement programmes

    • Culture & Values
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    • Senior Management
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    A data oriented - practical - pragmatic leadership... With a human touch

    Project Manager (Current Employee) Mumbai (India)

    Pros- As the title suggests, the leadership is one of the best I have ever seen.
    - High orientation to data and continuous focus on improvement
    - Extremely focused on Employee satisfaction and development

    ConsThe location setting for the Mumbai office can be better but not complaining.

    Advice to Senior ManagementNone

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Customer Service Representative

    Customer Service Representative (Former Employee) Glace Bay, NS (Canada)

    ProsVery friendly environment, friendly managers, and flexibel time. Good working when your are student.

    ConsMore fructuated customers, need more patient, can improve excellent communication, and high class training. additional benifits from stream university, will help you to earn professional certification programes. and more oppertunity for internal growth.

    Advice to Senior ManagementKeep going,

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good environment, Friendly Team members

    Customer Service Representative (Current Employee) Glace Bay, NS (Canada)

    ProsRotating Shift, and best place to work while study..

    ConsHigh pressure, difficult to deal with customers.

    Yes, I would recommend this company to a friend

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