SuccessFactors Reviews

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SuccessFactors President, Cloud & On Premise HR Mike Ettling
Mike Ettling
4 Ratings

Pros
  • Work from Home, work life balance (in 14 reviews)

  • Interesting work - great people (in 14 reviews)

Cons
  • work life balance can be difficult (in 22 reviews)

  • Leadership is lacking since SAP acquisition (in 9 reviews)

More Pros and Cons

56 Employee Reviews

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  1. Helpful (2)

    Cautious optimism for future improvements

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at SuccessFactors full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I like the product concepts, the team I work with, my direct Manager, freedom PTO policy and ability to work from home. Always something new to learn and opportunities to work on interesting projects. There are still talented, dedicated people in leadership roles who understand what made SuccessFactors great and retain the values that created the formerly awesome culture!

    Cons

    There is a severe disconnect between new leadership (SAP) and the rest of the organization. Major issues are acknowledged over and over without marked improvements. Lack of transparency in communication and poor planning/implementation/measurement of initiatives to remedy major issues. Challenging to maintain motivation when we "hear" about improvements, but don't "see" positive outcomes. Pay for performance went out the window last year. Talented people are leaving or actively looking. Have to fight for work/life balance. Probably the most disturbing is hearing "It's not MY job" on a regular basis now. That simply didn't happen a few years ago.

    Advice to Management

    Listen to your people! We know how to solve the problems and want to be part of the solutions. The job market is once again competitive...retain your talent. If you are not going to pay for performance any longer then increase focus on career development planning, create opportunities, increase perks that benefit everyone (including remote employees!). Be truthful and transparent in communication.


  2. Helpful (6)

    A community divided..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Advocate in South San Francisco, CA
    Former Employee - Customer Support Advocate in South San Francisco, CA

    I worked at SuccessFactors full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Successfactors under the watch of Lars was an amazing, high energy atmosphere that had a vision. Let's say things haven't been the same since the SAP acquisition. There are a few people from the SF days who are still with the company but all seem to be leaving one by one. The South SF office is really nice with lots of space for one to function and there's free food and snacks most of the time. Comp and benefits are above average vs. the industry and most people are nice.

    Cons

    SAP management has taken over and they either 1) have no clue about what made Successfactors so successful or 2) have a clue but have their hands tied due to other quantitative initiatives or 3) fail to see any issues or problems within the organization. There are so many layers of management that nothing gets done or approved in a timely manner (ie: taking 6 mo - 1 yr to backfill a role. Which leads me to the next issue: teams are almost never properly staffed AND trained in a way where they understand the product. This holds true in areas such a customer support to product management. Just because you're adding headcount (coincidentally all from INDIA) doesn't mean that they are suitable to do the job as they lack the soft skills needed to deal with American customers. In addition, management expects that a mere 2 weeks of rag tag (non-existent) training programs will get these trainees up to speed and working on levels as a tier 3 support associate

    Advice to Management

    Properly staff your teams with qualified individuals and stop taking the cheap way out by hiring overseas. Issues hardly get resolved by them which leads to a disgruntled, dissatisfied customer. Train up and promote within. I've seen too much talent leave the organization within the last year. Metrics are cute, since they quantify goals, but how you react to those not so great metrics is indicative of your success. Be transparent and talk to your customer success teams, product managers, consultants and engineers and ask them what you can do to make their jobs easier.


  3. Helpful (11)

    Was the best company I've ever worked for -- then we got bought by SAP

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal in South San Francisco, CA
    Current Employee - Principal in South San Francisco, CA

    I have been working at SuccessFactors full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are still a few fantastic employees left from our pre-SAP days, and I love working with them. The office is also pretty cool, and there's plenty of flexibility in when/whether to physically arrive -- working from home is fine.

    Cons

    Now that we've been bought by SAP, the true decision-making happens in Germany, despite the fact that SAP has historically failed in the Cloud. The Works Councils have a strangle-hold on the company, so there's little correlation been performance/experience, and professional opportunity. SAP had layoffs earlier this year, and the determining factor seems to have been whether or not the employee was German: U.S-based team members almost all got sacked, but our colleagues in Germany held onto their positions, or got transferred within SAP. Thus, the decision-makers are almost completely insulated from the consequences of bad decisions. Most of the SuccessFactors employees who were with SuccessFactors when we got bought by SAP, have fled (probably less than 10% remain).

    Advice to Management

    Lars was right. The only way SAP will succeed in the Cloud long term is if you keep the Cloud business separate from the legacy on-premise business. Stop putting the folk who have failed in the Cloud in charge of the folk who have succeeded -- that's a sure fire way of getting us to leave for other companies -- and you paid billions for us. I'm on Glass Door today because I've finally had enough, and am researching how much I should I ask for in my next job (I've already interviewed with the hiring manager, and am meeting with HR tomorrow).


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  5. Helpful (2)

    Poorly organized due to forced changes by sap

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager
    Former Employee - Regional Sales Manager

    I worked at SuccessFactors full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    No real need to cold call generally invited to participate in evaluations.

    Cons

    Expensive, poor customer, do not implement own systems and rely too much on partners

    Advice to Management

    Care more about the customer and practice what you preach


  6. Helpful (1)

    SuccessFactors

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SuccessFactors full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Remote work, unlimited PTO, training.

    Cons

    Heavy heavy workload, you don't want to take PTO the workload is so heavy. Not organized.


  7. Helpful (1)

    It Will Be Different, That Won't Be Bad (If You Can Tolerate Change)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South San Francisco, CA
    Current Employee - Anonymous Employee in South San Francisco, CA

    I have been working at SuccessFactors full-time (More than a year)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    beautiful digs, smart, caring people. A special cultural legacy left by company founder. Generous perks. Casual environment. Pride in product. Inspiring colleagues.

    Cons

    Continued SAP integration pains, difficulty getting information. Networking essential to getting your job done. If you were used to having everything spoon fed to you, get used to the new navigation methods.

    Advice to Management

    Communicate directly and tangibly. Too much abstraction leaves employees wondering what it has to do with them. Be as transparent as possible. Lack of transparency (this means everyone) leads to mistrust, gossip, lowered morale as a result of people feeling left in the dark or left out.


  8. Helpful (7)

    Times have changed, not a good place to be

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Director in South San Francisco, CA
    Former Employee - Regional Sales Director in South San Francisco, CA

    I worked at SuccessFactors full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The company used to be transparent, open, full of team work and spirit. The good ole days are gone.

    Cons

    SAP really took over the company culture to start 2014 and it has been a train wreck. There is no SF identity anymore. SAP is completely disconnected to SuccessFactors market needs, they have just been making the company more SAP like....but they could have stood to gain much more if they leveraged SF strengths more effectively.

    Advice to Management

    Stop trying to make SF, SAP. The company was awesome and had great market presence before you began bleeding it.


  9. Helpful (2)

    Boys Club - Kiss Up to The Right Ones

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - N/A in San Francisco, CA
    Former Employee - N/A in San Francisco, CA

    I worked at SuccessFactors full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good pay - but does it matter when there is nothing but a self-promoting, backstabbing culture.

    Cons

    Politics, self-promotion, every person for themselves, old hardline Oracle-style dog eat, dog world.

    Advice to Management

    None - it's over for them! The management team (from the beginning and whatever is left) is focused on one thing - how do I ingratiate myself to SAP management? Nothing else matters to them.


  10. Low wages and unfair

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SuccessFactors

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Successfactors is a cloud software company which has good reputation to outsiders. Parent company SAP is positive and supportive of Successfactors business.

    Cons

    Company gives low wages, less than 3% hikes, low bonus, no career growth to most employees regardless of the work. But management pays itself good salaries and enjoy all the benefits.

    Advice to Management

    Do your job properly or let someone else do the job.


  11. Interesting

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager in Palo Alto, CA
    Former Employee - Regional Sales Manager in Palo Alto, CA

    I worked at SuccessFactors part-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    time-off policies, freedom plan, unlimited vacation

    Cons

    office culture, delegate, push to others

    Advice to Management

    Find a new job



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