SuccessFactors
3.0 of 5 195 reviews
www.successfactors.com South San Francisco, CA 1000 to 5000 Employees

SuccessFactors Reviews

Updated Mar 21, 2014
All Employees Current Employees Only

3.0 195 reviews

                             

100% Approve of the CEO

SuccessFactors President Shawn Price

Shawn Price

(1 ratings)

51% of employees recommend this company to a friend
46 Employee Reviews Back to all reviews
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Low wages and unfair

Anonymous Employee (Current Employee)

I have been working at SuccessFactors

ProsSuccessfactors is a cloud software company which has good reputation to outsiders. Parent company SAP is positive and supportive of Successfactors business.

ConsCompany gives low wages, less than 3% hikes, low bonus, no career growth to most employees regardless of the work. But management pays itself good salaries and enjoy all the benefits.

Advice to Senior ManagementDo your job properly or let someone else do the job.

No, I would not recommend this company to a friend

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Interesting

Regional Sales Manager (Former Employee)
Palo Alto, CA

I worked at SuccessFactors part-time for more than a year

Prostime-off policies, freedom plan, unlimited vacation

Consoffice culture, delegate, push to others

Advice to Senior ManagementFind a new job

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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4 people found this helpful  

The most negative politically charged job in my career. Management too busy in sel-indulgences.

Territory Sales Manager (Current Employee)
San Francisco, CA

I have been working at SuccessFactors full-time for more than 3 years

ProsTalented field level personnel. Good money.

ConsPolitics; gamesmanship; inexperienced mid level managers. Dysfunctional relationships. Self promotion at its best!

Advice to Senior ManagementSpend several years in leadership development and learn integrity.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Engineering department lacks talent

Anonymous Employee (Current Employee)
South San Francisco, CA

I have been working at SuccessFactors full-time for more than a year

ProsGood benefits, free food, beautiful workplace, commuter programs, above average compensation, some good talent still left in the company but vanishing. SAP work culture is very good and it is seeping in to Successfactors work culture. SAP management takes good care of Successfactors employees and it is very supportive.

ConsNo good talent left in the company. Management is short sighted, self congratulatory, lack competence needed in their areas of responsibility. There is no accountability.

Advice to Senior ManagementInvest in your people. Hire better talent from outside. Add accountability.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Completely disorganized, cult mentality. If you don't like what we're doing, get out!

Anonymous Employee (Current Employee)
South San Francisco, CA

I have been working at SuccessFactors full-time for more than a year

ProsBig company name (especially with SAP) and overly inflated titles look great on your resume
Great benefits

ConsThis is a culture of lies, fear and manipulation. The mantras are plastered all over every wall with things like "No A-holes." The company (and management) does not practice what they preach and, until the CEO quit, we were constantly berated at "town hall meetings" and by company-wide emails with the constant message - if you are unhappy here, leave. You are simply disgruntled and we don't want you here. There is no open mindedness towards change for the better or the "Kaizen" culture they claim to have. In fact, punishment abounds in this world of fear. Nearly every employee in the place has been the subject of some form of reprimand.

There is high turnover in upper management, which is very unsettling. People at all levels don't seem to stay in any position for more than 6 months before either leaving for something else, or being moved to another functional area. Entire teams are disbanded on a whim and there is no certainty about who does what. This type of CONSTANT organizational change creates an environment of zero responsibility.

Work-from-home is selectively applied, even within teams. Work-life balance only exists if you count "carrying your work phone around with you and constantly being on call" a balance. You can expect to work late nights and weekends. "Unlimited paid vacation" simply means that you're not actually entitled to any vacation, except at the whim and will of your manager.

Despite growing revenues, everyone in the company suffers from "not enough resources" to do the job correctly. There is a company-wide culture of "something is better than nothing," which, if you believe in having pride in your work, will be a challenge for you.

Advice to Senior ManagementIt's time to develop some real strategic direction for where this merger is heading. No one in the company even knows what the company looks like (structurally) anymore and people are afraid and uncertain about their futures here. Someone needs to take the helm and show everyone that there actually IS a plan.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

Would be great if they used their own tools...

RSM (Current Employee)
South San Francisco, CA

I have been working at SuccessFactors full-time for more than a year

ProsGreat people from all over the world
Opportunity to transition to the bigger Cloud players (reason for a positive rating on career opps).

ConsPoor Management..."No Jerks" policy does not mean that it's upheld.
Here's company that preaches a great sermon but doesn't follow their own message. Their full Talent Management pitch is around employee engagement and motivating their workforce...unfortunately, managers don't use the performance and goal tools. Sales model is dependent on has extremely poor lead generation and marketing.

Think "Game of Thrones" and HR = Little Finger (watch out).

Advice to Senior ManagementUse the tools that you sell for and use them the same reasons you say they're most effective for.
Be open and honest with the sales team and collaborate with them versus giving directives and unreasonable ultimatums. Just because an employee has been in the company for a a long time...does not qualify them for a management role. Using your 360 tool and cross-referencing what the peers say about them, would be a great way to find this out.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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6 people found this helpful  

Dog-eat-dog culture.

Former Employee (Former Employee)
Arlington, VA

I worked at SuccessFactors full-time for less than a year

ProsI was a former employee at Plateau when we were bought by SuccessFactors. SuccessFactors is a large company with good benefits. The company seems to be very successful and the people I worked with were mostly great, but most of them were former Plateau employees. As Plateau was a good company witha lot of smart, great people, SuccessFactors benefitted by buying Plateau from a personnel standpoint.

ConsAs I was a Plateau employee, when we were bought by SuccessFactors, the culture of the company changed almost immediately. The unspoken motto of this company seems to be "throw someone under the bus before they have a chance to throw you." Lots of arrogance, fingerpointing, desperation with little accountability. During our first meeting with our new parent company, the management/execs there from SuccessFactors seemed to be excited about the company but none of it seemed genuine. It was even a little cultish. Also, they have this liberal leave policy where you don't have a set number of Paid Time Off hours. Instead, you ask your supervisor if you can take time off and then you have to make sure your job is being done while you're on vacation, even if that means doing your job on vacation. They try to sell it as this wonderful benefit but, in truth, they just don't want to pay out accrued vacation time to employees who resign.

Advice to Senior ManagementBe real with employees. Be accountable. Allow employees to have personal lives without expecting them to sacrifice everything to the god of SuccessFactors.

No, I would not recommend this company to a friend

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4 people found this helpful  

Good culture - but be wary!

Finance Department (Current Employee)
South San Francisco, CA

I have been working at SuccessFactors as a contractor for less than a year

ProsGreat start up feel for such a huge organization. Middle management teams are decent and tend to be hard working and supportive of their direct reports. The pay is market consistent and benefits include free lunch 3 days a week, on site gym and shuttle service. Facilities are beautiful!

ConsUpper management is terrible, not interested in employee satisfaction or human asset retention. Lars is almost unbearable as a CEO and has lost touch with the reality of who is actually doing the work to support the company. He spends more time name dropping and talking about his private helicopter than paying attention to the actual company. Contractors are not turned over to employees because it pads the per capita revenue numbers.

Advice to Senior ManagementHire people! You lose the best of the bunch when you keep 80% of teams as temp employees for years. Pay more attention to internal infrastructure and growing the groups who support the increasing business so you don't work people to death.

– I'm not optimistic about the outlook for this company

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5 people found this helpful  

Weak Products, Weak Management

Anonymous Employee (Current Employee)
South San Francisco, CA

I have been working at SuccessFactors full-time for more than a year

ProsNice workplace with good amenities and benefits. The CEO is courageous and is a great leader.

ConsNo proper product strategy in place. The products are slow, buggy, and lack ideas. What is alarming is that the company is filled with unqualified management that is slowly rusting the company.

Advice to Senior ManagementHire top management talent across the organization to light the fire and once again make SuccessFactors a leader not a laggard.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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"No Jerks Policy"

RSM (Current Employee)
South San Francisco, CA

I have been working at SuccessFactors full-time for more than a year

ProsSuccessFactors is a leader in the market with a rich parent supporting our efforts. When the machine is lubricated and in motion, it's next to impossible to stop the momentum. Very powerful! Listening to the CEO, Lars and Bill is inspirational and they have a great way of motivating you to believe you can do it (whatever "it" is).

ConsI normally don't rant like this but I am sooooo disappointment in my Kool-aide high going down and what the real deal is that I had to tell you to beware of the hype. Just because they have a "No Jerks" policy and it's on the way means absolutely nothing.

This is a Performance Management Company that doesn't even use their own tools and consequently, there is no true goal alignment, employees feel disengaged and under-valued, and the moral is low. Training at SF is a bootcamp where 65% of the material is irrelevant to your actual job and then they have you do a volunteer event to feel warm and fuzzy. You're then expected to get all the training you need from outdated recorded sessions and everyone is too busy to actually answer your questions. To top it off, selling a product where the implementation may/may not go well and the customer service leaves much to be desired causes the sales reps to questions the integrity of what they're selling to customers.

Low work-life balance and sales team is stressed out because management bullies them with territory re-assignments and micromanagement. There is a WFH policy however it is only given to some sales reps while others are forced to be in the office (favortism). These under-performing same reps are also allowed to build up existing accounts while others are all net new. Solution Consultants that want to be sales reps fight against supporting the sales team the way they need it and management hasn't figured out how to make the relationship work. The successfactors' sales team cannot tell you that they honestly have a clue what direction the company is headed, it's the end of Q1 and no comp plan has been shared (wtf!), and the finance team can't get the commissions right.

Advice to Senior ManagementLet's really start "drinking our own champagne"
Stop being jerks!
Stop Micromanaging
Stop the favortism and politics of fighting over bread crumbs.
figure out that your CRM was wayyyyy better with Salesforce.com and drop the crap you're using today. Lastly, try communicating with the employees (for real this time) and give them a chance to have a voice in how their job/life will be impacted.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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SuccessFactors – Why Work for Us?

Our Values • No jerks, respect the individual. • The customer must win. • Kaizen! Continuous improvement. • Take risks, make mistakes, learn. • Meritocracy and pay for performance. • We support each other. • Do… Full Overview

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Glassdoor is your free inside look at SuccessFactors reviews and ratings — including employee satisfaction and approval rating for SuccessFactors CEO Shawn Price. All 46 reviews posted anonymously by SuccessFactors employees.