Sun Life Reviews

Updated September 23, 2014
Updated September 23, 2014
294 Reviews
3.3
294 Reviews
Rating Trends

Recommend to a friend
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Sun Life CEO Dean Connor
Dean Connor
58 Ratings

Review Highlights

Pros
  • Variety of experience; good benefits (in 20 reviews)

  • Flexibility and work environment are extremely positive (in 18 reviews)


Cons
  • Very strong politics especially when you start dealing with senior management (in 13 reviews)

  • once you hit mid career, opportunities for advancement evaporate (in 5 reviews)

More Highlights

36 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Worst place to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Short Term Disabilities Claims Associate  in  Portsmouth, NH
    Former Employee - Short Term Disabilities Claims Associate in Portsmouth, NH

    I worked at Sun Life full-time for more than a year

    Pros

    There are no pros to working there.

    Cons

    Work Load is too much for the claims examiners. Management consistantly makes employees feel worthless. If you do not complete the work they want or if you ask for help. Management will find a reason to write you up. Management leaves on time while the employees are forced to stay and complete claims.

    Advice to ManagementAdvice

    Your STD department has such high turnover because the supervisors are incompetent slave drivers

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    Sun Life US - If you're looking for a positive culture or you're seeking challenging and rewarding work - look elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Wellesley, MA
    Current Employee - Anonymous in Wellesley, MA

    I have been working at Sun Life full-time for more than 5 years

    Pros

    The benefits and vacation structure are great, and for most of the business areas there is a great work-life balance available for the majority of employees.

    Compensation is generally in-line with the industry, but varies highly depending on your manager and business unit.

    The majority of peers and co-workers are very friendly and there's a good sense of team.

    Cons

    The company's larger corporate organization in Canada is extremely stable and consistent. However, the US organization has seen a great deal of uncertainty, strategic direction shifts, and reductions in business lines over the past several years. Future direction and stability in the US is extremely uncertain, and clear communication from senior management is non-existent.

    The US organization thrives on form over substance, and opportunities do not exist for hard-working, honest, and talented employees. The most talented team members are singled-out and minimized by managers that do not understand the subject matter or responsibilities of the teams they are managing. Who you know is definitely more important than what you know. Hence all the other reviews here describing that the most talented people leave. (this is absolutely accurate)

    If you're looking for punching the clock and low demands on your time and skills, this might be a great fit. But if you're looking for challenging and rewarding work, Sun Life might not be the place for you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Poor morale and uncertainty of the future plague workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Wellesley, MA
    Former Employee - Anonymous Employee in Wellesley, MA

    I worked at Sun Life full-time for more than 5 years

    Pros

    Flexible work/life balance where people felt comfortable leaving early or coming in late if they needed to attend to personal business. Free parking and self-contained campus.

    Cons

    Awful morale. They tend to keep people around who are terrible employees because they are afraid of getting rid of them. In all my years, I have never seen an environment where people could basically get away with anything and not have consequences. Everyone walks around expecting the place to be closed at any time. Horrible brand recognition where "no one still knows your name." No opportunity at all for advancement.

    Advice to ManagementAdvice

    Corporate structure and environment in Canada is completely different from US. Need to work on US workplace and morale, if you want to continue operating in the US.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    The company is going down. Do no work for it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Actuarial Analyst  in  Wellesley, MA
    Former Employee - Assistant Actuarial Analyst in Wellesley, MA

    I worked at Sun Life full-time for less than a year

    Pros

    Good location, has complementary parking.

    Cons

    Terrible management. Lots of micro-managers. They don't have a fair/effective performance evaluation system. A lot of office politics going on and there's no good working ethic. The company sold out most of its major business and outsourced lots of functional areas. Therefore, it has frequent lay-offs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Over promised, under delivered

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Group Sales Representative
    Current Employee - Group Sales Representative

    I have been working at Sun Life full-time for more than a year

    Pros

    Reorganizing for the better, but unrealistic about damage past 5 years of poor service and uncompetitive pricing has done in certain markets

    Cons

    Internally a mess. Can't deliver strong service or competitive pricing.

    Advice to ManagementAdvice

    Give local regions and office some autonomy in local markets. Current comp/incentive plan has take aways that reps have no control due to uncompetitive pricing and no point of sale flexibility.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Incompetence, inefficient management, in a Mad Men-like environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Wellesley, MA
    Former Employee - Anonymous Employee in Wellesley, MA

    I worked at Sun Life as a contractor

    Pros

    Honestly, I can't think of any reason I'd ever suggest an intelligent person to go work there.

    Cons

    I was at Sun Life on a short contract, and was very disappointed with my experience. I was worked to the bone, never allowed my legal breaks and was questioned when I left to take even a half-hour lunch. My experience and expertise was constantly questioned, and I felt like asking why they even hired me.

    Advice to ManagementAdvice

    Advice to Canada: come to the US. Evaluate your management - from AVP's to general managers. You will find major problems. Moral is very low; something needs to be done.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Leaders are a Joke, president failed this company along with Lincoln. Will never keep talented employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Wellesley, MA
    Current Employee - Anonymous Employee in Wellesley, MA

    I have been working at Sun Life full-time

    Pros

    Its just a job if you work here.

    Great work life balance because the company does promote laziness, complacency, and lack of responsibility to managements expense accounts.

    Cons

    Complacent management

    Crap pay

    No upper movement nor is there dedication to internal employees to move around in the company

    Very "old" crowd of useless managers with terrible performance track record. Its like a collusion of terrible, lazy, and old management keeping each other employed while losing real talent to much more competitive and better companies

    Terrible decision making within upper and lower management.

    Advice to ManagementAdvice

    Your kidding yourselves to think you will continue to operate in the near to long term future with your current "regime". Will enjoy seeing how you fair in the real world once you lose your jobs. From the looks of LinkedIn, seems like that's been a complete fail as well.

    Doesn't Recommend
    Negative Outlook
  9.  

    Management team speaks one thing and does another

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at Sun Life

    Pros

    The individuals in the corporate office were very supportive and friendly.

    Cons

    The field reps had some serious ethical issues.

    Advice to ManagementAdvice

    Serious road blocks exist keeping SLF-EBG from being successful

    Doesn't Recommend
  10. 1 person found this helpful  

    Disappointing. Effort was pointless as people's paths were predetermined.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Windsor, CT
    Former Employee - Anonymous Employee in Windsor, CT

    I worked at Sun Life

    Pros

    Decent work/life balance. Amiable coworkers. Clean bathrooms.

    Cons

    Place is run like a sorority with rampant favoritism. Senior management has allowed this to carry on for years on end. Whether you languished or succeeded was, again, predetermined. Opportunities to advance were cut off at the pass, literally. So we can add unethical to the list as well.

    Advice to ManagementAdvice

    Get real and break up the status quo.

    Doesn't Recommend
    Disapproves of CEO
  11. 3 people found this helpful  

    3 year downhill stumble that ends in 800 layoffs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Representative  in  Wellesley, MA
    Current Employee - Sales Representative in Wellesley, MA

    I have been working at Sun Life

    Pros

    Fair benefits though they got cut back over the years. Good work life balance for most

    Cons

    Bad career development. Spent way too much on sales and sponsorships. HR department goes by the book when it benefits them but makes excuses when it doesn't. Badly run and now employees not involved in the decisions are paying for it. Employees that survive the layoff, including the new college leadership people, should take note and get out quick as it will get worse.

    Advice to ManagementAdvice

    Accept the blame for your bad decisions, get rid of senior managers who killed the business, and use the money saved to give more to the people you are throwing out on the street, they deserve it more

    Doesn't Recommend
    Disapproves of CEO

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