Sun Life Reviews

I worked at Sun Life

Pros – Good people, right off of 128 - the location was a big part of why I chose to work there

Cons – Too many people - easy to get lost in the shuffle. If you're looking for career advancement go somewhere smaller

I worked at Sun Life

Pros – Decent Salary
Good Location
Employee's good to work with

Cons – Lack of compassion from Management
Management did not listen to employees
Management would say one thing and do another
Blame first ask questions later atmosphere

Advice to Senior Management – Show Employee's more respect

No, I would not recommend this company to a friend

I have been working at Sun Life

Pros – The people that work here are very nice, but incredibly scared of th on-going lay offs in the organization.

Cons – There are a lot of problems with this group. They have people who are clearly not qualified in senior positions. There is a "good old boys" network at management levels. Women do not get same treatment. You need to question whether employees are treated fairly in the organization.

Advice to Senior Management – Re-evaluate the management group

No, I would not recommend this company to a friend

I have been working at Sun Life

Pros – flexible work schedule
decent work station
little micromanagement

Cons – little to no opportunity for advancement
little to no training. learn as you go.
little motivation to excel (see above regarding zero opportunity for advancement)
stale environment
review process is stunted

Advice to Senior Management – Forget status quo and start recognizing your internal talent. Treat them accordingly. You'd be surprised what you'd see out of them.

No, I would not recommend this company to a friend

I worked at Sun Life

Pros – You get a great Discount

Cons – you really have nowhere to go

Advice to Senior Management – open your eyes

I worked at Sun Life

Pros – Decent office location. Accommodating schedules. Great paid training course. Cafeteria in the building. Comfortable desks.

Cons – 80% of inbound calls were from the moron's who just pressed 0 to speak to an operator. The problem is that operator duties were never mentioned in the job description. Spent most of your day warm transferring people through the puzzle that was the internal directory. Complete hen-house at mid-management.

No, I would not recommend this company to a friend

I have been working at Sun Life full-time for more than a year

Pros – Great people, nice location, spacious office

Cons – likely no room for growth if you are starting off in a satellite office. You would want to move to head office for growth.
They work you very hard. Raises are less than inflation yr after yr.
It is hard to have your manager in another office than you, they do not realize how busy you really are.

Advice to Senior Management – Have more admin staff in your satellite office's!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Sun Life full-time for more than 3 years

Pros – Monday to Friday 8 hours a day
No weekends or evenings

Cons – Sun Life has 4 metrics for performance for customer service, but the management of the contact center focus on only one and it's speak to the company's true focus:

Average call handle time - The expected handle time is 6 - 7 minutes. Each call, on average, includes a 30 seconds intro, 1:30 of hold time, 30 second closing and 1:30 of after call work (which is also included in the average call handling time). The management say it is to ensure that we don't waste the customers time, but you are left with 2 - 3 minutes to handle some pretty emotionally and financially sensitive questions affecting the callers daily life.

This metrics alone suggests that they are more concerned with getting customers off the phone quickly than actually helping them. Until they actually realize that it is easier to retain an existing customer than get a new one Sun Life is in trouble.

Advice to Senior Management – Let your employees help and retain the customers you are so spending so much money to get. If you did this you would have people banging down your door to sign up with you. By focusing on making it easy for customer to do business with you not renewing wouldn't be an option.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Sun Life

Pros – Independent, flexible hours, networking opportunities.
If you are into selling and marketing with interest in finance, than this job is probably suitable for you.

Cons – Could be frustrating, need to build your own customer base, commission based salary.
You don't have an stable salary, some months you can make more and at other times you may found yourself without compensation.

Advice to Senior Management – Explain a bit more the prospect of success in this field.
Also, more training from management is well needed including brainstorming of work duties.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Sun Life

Pros – Flexible hours
has to have a human skills and sales skills
you are the business no boss to you

Cons – flexible salaries
no fixed income
only 5% will be survived in this field.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company