SunTrust Reviews

Updated September 11, 2014
Updated September 11, 2014
791 Reviews
2.7
791 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
296 Ratings

Review Highlights

Pros
  • Great Company to work for, understand the importance of work life balance (in 36 reviews)

  • Good benefits and working with retail branch employees was nice (in 56 reviews)


Cons
  • upper management had a old south mentality not many other races in management (in 40 reviews)

  • The job as a Branch Manager did not allow for work life balance (in 28 reviews)

More Highlights

461 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    Being A Teller at SunTrust

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller 1-3
    Current Employee - Teller 1-3

    I have been working at SunTrust part-time for more than a year

    Pros

    To begin with, the starting pay is reasonable(at least for me), as many of you tellers are now sellers, that means meeting your monthly and quarterly goals you'll get a little bonus per quarter...but! Business hours are great and holidays paid.

    Cons

    Thinking that there is a ladder to climb, you'll dreaming! Instead, because of many personal banker's goals are too high...they are leaving their posts for lesser goaled-positions like teller-css, The company doesn't promote from within so there is NO encouragement to seek promotion and there are people working there for almost 30 years doing the same thing!!! Licensed and non-licensed bankers have the same goal, that is not fair!!!! No raise!

    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Too conservative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust

    Pros

    Regional bank with great client care

    Cons

    Skeleton staffed and too little ATM machines

    Advice to ManagementAdvice

    Listen to your employees concerns

  3. 1 person found this helpful  

    Great Advancement Opportunities, but the retail side is tough.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust

    Pros

    I like the Company's purpose. Client focus.

    Cons

    Overwhelming amount of tasks. Too many changes are creating too many things to do and people feel overwhelmed.

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  5.  

    Great Until........

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust full-time for more than 5 years

    Pros

    I learned alot and was allowed to grow as fast as I could. The leadership was great until the brought in the new leadership. The people I worked with were wonderful and who could complain about working downtown.

    Cons

    Our entire dept was outsourced. Measly salary increases.

    Advice to ManagementAdvice

    Consider what made you a great company.. The fact you never followed trends, you were a trend setter and showed you employees how much you cared.. Now. Youve become just another mediocre sub par company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    They want to be the big banks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Specialist  in  Atlanta, GA
    Current Employee - Client Service Specialist in Atlanta, GA

    I have been working at SunTrust full-time for more than a year

    Pros

    ok to work for, decent pay, and nice schedule.

    Cons

    thety try way to hard to be the big banks

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Highly Political, Content to Be Mediocre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager  in  Atlanta, GA
    Current Employee - Program Manager in Atlanta, GA

    I have been working at SunTrust full-time for more than a year

    Pros

    Work-life balance is very good. Values-based company.

    Cons

    Highly political, subjective treatment by management with little repercussions.

    Advice to ManagementAdvice

    Institute 360 feedback.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Overall Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust full-time

    Pros

    Benefits are great. Reimbursement is fast. Flexible opportunities for time off. Bonuses are a good amount and are always paid when they're suppose to be.

    Cons

    Long hours sometimes, so it's hard to have time at home. Not much room for promotions. You must do a lot of selling which can be hard if you're not good with talking to strangers.

    Advice to ManagementAdvice

    If I had any advice, it would be to get to know each worker in your area and help them to grow personally and within in the business so they feel as though they have some worth in the company.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Great Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust as an intern

    Pros

    Great company to work for staff is great.

    Cons

    Slow pace for investment bank.

    Approves of CEO
  10. 1 person found this helpful  

    Been here for a while...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at SunTrust full-time for more than 5 years

    Pros

    Elements of innovation exist within the company

    Cons

    Too much focus on cost cutting vs revenue generation
    Employee morale continues to suffer
    Outsourcing dilutes accountability

    Advice to ManagementAdvice

    Develop a revenue generation plan!! You can't save your way to profitability!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Started off great but has changed for the worse over the past year.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker III  in  Tampa, FL
    Current Employee - Personal Banker III in Tampa, FL

    I have been working at SunTrust full-time for more than 3 years

    Pros

    Tenured staff (which is changing), Steady banking hours

    Cons

    Current market sales requirements are increasing constantly, even through the summer months which are typically slower for in branch traffic. This combined with strict financing guidelines (compared to my friends that work at BOA Wells Fargo,& Regions) can make production difficult. The corrective action policy is quite strict compared to years ago. Less than 100% of goal reached for one month results in corrective action which escalates quickly (warning, probation, fired). As a result I have seen a lot of long term employees leaving on their own accord as well as being let go. This can vary with market of course, however be sure to talk with employees in your market before applying.

    Job Security
    Growth opportunities
    New software used for customer interaction (working out bugs)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

SunTrust Photos

SunTrust Headquarter offices located in Downtown Atlanta (Photo attributed to Organicabq)
SunTrust Building
Suntrust Bank offices in Orlando Florida, located in the Suntrust Center at 200 South Orange Avenue (Photo attributed to Imagempt)
A typical SunTrust bank branch, this one located at 4235 University Drive in Durham, North Carolina. (Photo attributed to Ildar Sagdejev)

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