SunTrust Reviews

Updated July 30, 2015
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SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
85 Ratings

Pros
  • Typical 9-5 so work/life balance is good (in 42 reviews)

  • Offered a diverse workplace with good benefits (in 71 reviews)

Cons
  • Crap definitely rolls downhill from upper management (in 44 reviews)

  • The job as a Branch Manager did not allow for work life balance (in 32 reviews)

More Pros and Cons

179 Employee Reviews

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  1. Trust in Incompetence!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cient Service Specialist
    Former Employee - Cient Service Specialist

    I worked at SunTrust full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Absolutely none. Benefits were so so, salary below market value and the only thing that you could trust is a spike in blood pressure.

    Cons

    Incompetent management. Management in my former department had no real clue how the process truly worked. They placed unreasonable production standards on team and consistently harassed you as to why you could not meet them daily. Never mind the fact that you could only be responsible for the amount you worked, not what could be put in force. Their expectations were that you work until you met their standards. Managements behavior bordered closely on being abusive with the constant threats and inability to talk to you like a human being and not a robot. Inefficiency at its best. If you can trust anything it is that! Management fails to plan in advance always and runs around at month end literally cracking a whip on the employees to move the work when better planning and follow through would have solved the issue. No understanding that it is no benefit to anyone when a position is known to only ONE employee. What happens during vacation time, if they get sick? Nothing. Because no one else knows how to perform that role, NOT EVEN MANAGEMENT! Lack of humanity. Management in my former department had no clue how to speak to their employees yet wondered why their voice of the teammate scores were horrendously low. I mean gutter basement low. When you treat employees like you care, they respond. They work harder, go above and beyond, give 110%. That is fact and has been statistically proven. The people running that department failed to read this because they were too incompetent and arrogant to do so. Never worked for a company where the morale was so low! No understanding of work/life balance. People have kids. Mothers, fathers, husbands, wives. A LIFE!!! No sense of understanding this at all. You were expected to work until you were burnt out and then asked why you cannot work more and harder. Absolutely no of respect to employees. Management could not be bothered to speak to you unless they needed you for something or you made then look good. Not even a simple hello or good morning. Would look you dead in your eyes and not utter a word. But will act like you were their best friend when you made them look good to THEIR boss.

    Advice to Management

    READ ALL OF THE ABOVE. THREE TIMES, then read it again. Your employees are not slaves. They are human, treat them as such. Until you do things will never run smoothly. Learn how to do YOUR job and how about you take the time to learn what they do. Doing so will prevent you from making foolish comments to everyone that proves your incompetence. Learn how to be efficient. Every role should have multiple backups. If one person is out the buck should keep rolling not come to a screeching halt because no one else knows what to do. Best thing I did was leave and move on to a company that cares about the people that work for it and shows it daily. I would not recommend this company to my worst enemy.


  2. No to SunTrust

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Jacksonville, FL
    Current Employee - Branch Manager in Jacksonville, FL

    I have been working at SunTrust full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    I have met some of the nicest clients.

    Cons

    Overworked, short staff constantly, Very pushy to sell products, Harassment is the norm.

    Advice to Management

    Listen to your employees. 17out of 25 Managers in Jax leaving or stepping down in a 12 month period. That's a problem.


  3. Helpful (1)

    Run!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller III in Coral Springs, FL
    Current Employee - Teller III in Coral Springs, FL

    I have been working at SunTrust full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    A check, a check, a check, a check, a check, and that's it. And sometimes they even mess that one up as well!

    Cons

    So many cons, where do I start?! The staffing is ridiculous- there isn't any. People don't get lunches sometimes- that's wrong. Most managers don't seem to care if that happens. Old technology with high sales expectation got customers looking at you like "uuuuuu duh" when our programs freeze in front of them. Online banking going down all the time. The company has no direction and no technology, especially in the South Florida Region. I heard up in the mid-Atlantic states they have better technology. Nobody knows what they're doing, people are running this bank like a shheiiiitt show! I've never seen a bank ran as half assed as this one is ran! They're trying to be like Wells Fargo and keeps hiring those managers to try and pressure cook the tellers for sales goal, yet no real compensation for it until unrealistic sales goals are met! Oh and I forget, STOP THE EXCESSIVE LAYOFFS and Outsourcing nearly all positions! If I was applying from outside the bank, I would tell you to run! Clients always seemed shocked about the lack of software/technology that or competitors offer to make it convienient to bank online/in-person/mobile banking. They're shocked that we don't have a system that doesn't require them to fill out a deposit ticket/withdrawal ticket if they come inside, like or competitors have

    Advice to Management

    Invest in staffing, across the board training, better technology, and set realistic referral expectations of tellers. Instead of raising them every year! Also, pick a strategy and stick with it! Oh and your HR department suck!


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  5. Helpful (1)

    branch manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager V in Atlanta, GA
    Former Employee - Branch Manager V in Atlanta, GA

    I worked at SunTrust full-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    atlanta based bank with a good name.

    Cons

    micro managing, too many conference calls, too many weekly reports, staffing is lacking in branches. Goals are excessive if you have historically performed well in previous years. Incentive payout is lacking.

    Advice to Management

    Staff your branches better. Cut back on meetings as area managers are already conducting sufficient number of meetings each week. Hire better quality managers and pay better so you won't need to micromanage your entire management force. Reward branches that perform well with realistic annual goal increases. Upward mobility to other divisions of bank from retail is next to impossible.


  6. Helpful (1)

    Premier Branch Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Palm Harbor, FL
    Current Employee - Branch Manager in Palm Harbor, FL

    I have been working at SunTrust full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Solid Company, Great Customers and Co-workers.

    Cons

    Area Managers and Retail Executives have unrealistic goals and expectations that are above what SunTrust as a company has issued in goals. Managers often work until 8-9pm at night to complete tasks. Constant changes to incentive plans mid stream with an all or nothing criteria. You must hit all of 3-4 metrics or there is no bonus. Even then your bonus is 70% discretionary so if your Area Manager does not like you or feels that you are not well rounded you will not get your full bonus. Complete favoritism!

    Advice to Management

    Put other criteria in place to avoid Area Managers from playing favorites


  7. Helpful (1)

    Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glen Allen, VA
    Current Employee - Anonymous Employee in Glen Allen, VA

    I have been working at SunTrust (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some excellent managers in parts of the organization

    Cons

    Executive management team do not care about their associates

    Advice to Management

    Take a close look at the teammate survey if we conduct one this year


  8. Helpful (1)

    Honest Review for Embellished Recruiting

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Other than a paycheck, I liked some of the people in the department.

    Cons

    Open work environment - no cubicle walls, or separation between departments. Meritocracy - the Bank calls 3% stellar raises. Lack of Diversity - especially in middle management (yes, the people I am referring to had more management experience than the current nimrod in the management position). Restructing/Layoffs - outsourced jobs, most underwriting/credit analysis is processed offshore (cannot name contractor). The common sense approach - invest and retrain employees. Loans - Documents are produced offshore. The technology to do so is greater than twenty five years old. Must use multiple systems (three). Different story to auditors. Compliance - Gamblers. Push the edge however not over the cliff because it would alert regulators. Time Sheets - OT is frowned upon. You are expected and instructed to adjust your work schedule so the Bank does not have to pay you 1 1/2 times your hourly rate. Yes, I was a non-exempt officer of the Bank Very Political - As long as you drink the Kool Aid, turn a blind eye to the truth, and accept responsibility for others, you will probably remain gainfully employed. Career Opportunities - If you move within the Bank, do not expect to receive more than a 4% raise.

    Advice to Management

    You are worse than a four year old misbehaving in a Kmart.


  9. Helpful (2)

    Absolutely the worst bank I've ever worked for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice President
    Current Employee - Assistant Vice President

    I have been working at SunTrust full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Benefits are good (100% company match up to 6% on the 401K, generous vacation time)

    Cons

    - Far too many departments are outsourced (basic underwriting, credit analysis, collateral control, document preparation, IT helpdesk, post-closing review) and the outsourced employees are not trained well at all, which makes them a headache to deal with at best. - Training is practically non-existent. At best you can expect a web meeting in Lync for something that should be classroom based/instructor led. - Rules/internal policies are more like guidelines, they exist until it's inconvenient for them to be followed. Additionally, they tend to be applied sporadically at best and only to certain departments. This is if the policy is even defined and written in policy. Many times the best you'll have to go on is an email from a senior manager, which may or may not conflict with another email from another senior manager. - Many employees have worked at SunTrust their entire working lives and are VERY resistant to change. Often, when something does change the long time employees will continue to do what they were doing before and ignore how things should be done going forward. These employees also tend to be the biggest purveyors of gossip and general backstabbing. - "Do what I say, not what I do" reigns supreme. - Applications used are very out of date and break down easily. When a new version is rolled out, or a system is replaced it's even worse than what it's replacing. - Productive Mobility, also known as you have no privacy whatsoever (no divisions between cubes, no delineation between different departments, no place to have a private phone conversation with a client without being in earshot of someone else). - Senior management is completely disconnected from what's going on beneath them because middle level management is nothing but yes-men/yes-women. - Futile attempts are made by senior management to find out what needs to be fixed but even when solutions suggested are reasonable, low cost, and easy to implement they are still ignored (or rather, they are tabled/something that needs to be discussed offline/something to be fixed with the next rollout that never comes) - The general atmosphere is every man/woman for himself. There's a veneer of cooperation between different departments which completely falls to pieces when one department needs to make a compromise to help another.

    Advice to Management

    - Listen to those "in the trenches" not just mid level/senior managers! - Actually implement the changes suggested in the Pulse survey. - Just because someone has worked for SunTrust/Crestar/United Virginia their entire careers doesn't mean they have a clue what's going on now. Listen to the relative newcomers as well. - A conference call is not the solution to everything.


  10. Helpful (1)

    Go to a tier 1 bank instead

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Atlanta, GA
    Current Employee - Vice President in Atlanta, GA

    I have been working at SunTrust full-time

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Having a job. That's it.

    Cons

    Despite itself, company continues to make money due to its size and scale. Horrible tactical execution with no emphasis on developing its people. Consistently underpays its people in comparison to peer banks. No culture. Having Suntrust is not a positive to potential employers on your resume.


  11. Helpful (1)

    backward

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust

    Pros

    no Saturday work in Washington DC

    Cons

    processes are outdated and backward which made a simple transaction take forever to complete. feel sorry for the clients who wait in line for years before a transaction is complete.



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