SunTrust Reviews

Updated October 20, 2014
Updated October 20, 2014
837 Reviews
2.8
837 Reviews
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Recommend to a friend
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SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
316 Ratings

Review Highlights

Pros
  • Great Company to work for, understand the importance of work life balance (in 42 reviews)

  • Good benefits regarding health insurance and 401K with company match (in 59 reviews)


Cons
  • upper management had a old south mentality not many other races in management (in 43 reviews)

  • Everybody from the branch manager down to the tellers are stressed which creates a negative atmosphere (in 31 reviews)

More Highlights

124 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Awful place to work. Antiquated systems and products.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Advisor in Fort Lauderdale, FL
    Current Employee - Client Advisor in Fort Lauderdale, FL

    I have been working at SunTrust full-time (more than an year)

    Pros

    The employees were nice to work with despite the overall negativity of the office.

    Cons

    The management was out of touch with the marketplace.

    Advice to ManagementAdvice

    Quit wasting employees time with needless meeting and reports which detract from getting new business.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Numbers, numbers, numbers, over employees or customers. Don't take a job here, friend.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager IV in Tampa, FL
    Current Employee - Branch Manager IV in Tampa, FL

    I have been working at SunTrust full-time (more than 8 years)

    Pros

    After several minutes of intense thinking, I cannot think of a single pro for this bank.
    (This in the retail bank) Very few pros anymore. Once the bank cared about and wanted its employees to succeed. Once, the pay was fair and the goals were challenging, but reasonable. Senior Management's credo used to be "If we put something new on your plate, we will take something else off it."

    Those days are gone.
    Now, the culture is very sales driven, and operates on a wishy-washy wannabe Bank of America model. Employees are under constant stress and are fearful for their jobs.

    Cons

    Near-impossible sales goals are compounded by arbitrary "points" system that sets very high monthly/quarterly goals, but each individual sale earns very small points. Management wants big volume of high-dollar, high-net worth customers that do not grow on trees.
    In addition, bonus compensation for personal bankers & branch managers is controlled by the Area Manager, who decides how much each person receives. For example, if a sales person earns a $1000 bonus, $700 of that - 70%! - goes into a pool that the AM can divide up however they choose. This system encourages favoritism and brown-nosers.
    Advancement is scarce, once a person reaches a "senior" personal banker level, there are few opportunities to move into management. Once a branch manager, you will stay a branch manager. There is zero movement to senior management at all. Senior managers (area manager level and higher) are ALWAYS recruited from other banks. Branches are run on skeleton crews as a matter of policy. Endless, pointless meetings and conference calls will eat at your soul. Every interaction between employees is dictated by a form that must be filled out, and discussed to death.
    Benefits are junk. Over-priced medical with poor coverage. 401k matching is laughable. Pay is lowest among is competitors. Typical branch manager (in my part of the world) will earn $45-$55k, while competitor banks offer $65-$75k and up for the same job.

    Advice to ManagementAdvice

    Get rid of the nonsense points system. Stop tying to be Bank of America, go back to treating your people and customers like people, not money making drones.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Csm

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSM in Tampa, FL
    Former Employee - CSM in Tampa, FL

    I worked at SunTrust full-time (more than 3 years)

    Pros

    I have nothing nice to say about suntrust! The goals are way to hard to reach. All they care about is sells, sells, sells,

    Cons

    Fake area managers, out of this world goals. Every three months goals go higher. You can not have a family life.

    Advice to ManagementAdvice

    Get a clue

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Transition to what?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Atlanta, GA
    Current Employee - Manager in Atlanta, GA

    I have been working at SunTrust full-time (more than 8 years)

    Pros

    The best part are the benefits which include 20 days vacation (with officer title) and the remote work or mobile work arrangements. I learned a lot and met a lot of great people, including some really inspirational leaders until about a year ago.

    Cons

    The work is always heroics, lets pull together and work to get the last change in, late deliverables are norm, no requirements, business blaming IT and visa versa. Performance evaluations are done by the numbers so if you are with a manager in a small team you can get a low rating even though you did everything that was asked. No real advancement opportunities unless you can network with someone who happens to have an open position. The real goal of the CIO, that of hitting the numbers, is not communicated. Since his bonus depends on it, they will hit the numbers and since he doesn't have the experience he is doing it by cutting employees

    Advice to ManagementAdvice

    Just swap them out (again) they are not really worth saving. They don't have a long term plan or roadmap. They want their bonus. which is tied to expense ratios, so they will cut until they think they can get it.

    Doesn't Recommend
    Positive Outlook
  6.  

    2nd Go Around . . . HORRIBLE . . . Is not strong enough word

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Representative II in Cookeville, TN
    Former Employee - Financial Services Representative II in Cookeville, TN

    I worked at SunTrust full-time (more than 3 years)

    Pros

    I worked for SunTrust for more than four years. The first time I worked for them I worked for three years and returned and worked for them for a little more than a year. BIG MISTAKE! I worked in the call center and the environment is TOXIC at best. The managers are overworked and mostly not a good fit for their positions. I have worked better than 10 years for another bank. I can tell you in comparison that SunTrust doesn't treat their employees well. I was having a major surgery and was advised to be off work prior to surgery but I didn't want to take the time off. I even committed to working many hours of overtime to help with the work load. As a matter of fact I worked 17 straight days with no time off leading up to surgery. Four days before my surgery I had 45 minutes left in my shift, I was extremely sick all day and felt I had went as far as I could. I went to my manager to let her know I was leaving early for that day and why but she actually guilted me into staying the rest of the shift. I was miserable. During that last 45 minutes I had a monitored phone call that I got a considered 'failed' which never happened to me before. The failure was because I my tone wasn't 'cheery' enough and I placed a customer on hold for too long. The long pause was due to my health at the time. Such a shame. I am a grown woman who never missed work, I was never late and I made my quotas but SunTrust thought their agenda of course was more important than my health.

    Cons

    I paid for Long-Term disability out of my pocket, I provided three medical opinions saying I was unable to work following the surgery yet my claim was denied and benefits were stopped. SunTrust uses a questionable 3rd party administrator whose job is to save SunTrust money, their name is Sedgwick. Whatever you do, I'd avoid working for any company that used Sedgwick for administration of claims. Then, SunTrust ignores you and puts you out to pasture once they let Sedgwick do the dirty work for them. Why offer a benefit that you are going to do your best to wiggle out of? It is absolutely disgusting. Do a search on the web using Sedgwick and lawsuits and you will see what I mean.

    Advice to ManagementAdvice

    I realize that tardiness and absenteeism is an issue especially in a call center, but how about knowing your workers well enough to know who is a problem and who isn't?. I am a grown woman and I have worked successfully for over 30 years. I returned to SunTrust from another bank who capitalized on my talents. I was a manager and won literally thousands of dollars in cash and prizes working for them. Furthermore, don't put a benefit on the table if you don't want to honor it. The sick pay is on you guys but Long Term came out of my pocket and YOU AND SEDGWICK took my home and vehicles from me after me working all my life to survive. I have never been treated so poorly by a company as I was the 2nd time I came to work for you guys. As far as advancements, there isn't any. There managers are fired as fast as they are hired.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Migration specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Migration Specialist in Orlando, FL
    Former Employee - Migration Specialist in Orlando, FL

    I worked at SunTrust as a contractor (less than an year)

    Pros

    Friendly environment, great location, secured

    Cons

    Short term, no parking, paid,lack supervision

    Advice to ManagementAdvice

    Show contractors more respect

    Recommends
    Negative Outlook
    Approves of CEO
  8.  

    Be ready for layoff's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead in Richmond, VA
    Current Employee - Team Lead in Richmond, VA

    I have been working at SunTrust full-time (more than 3 years)

    Pros

    The Benefits are really good

    Cons

    They have a reputation for layoff's frequently. You never feel secure

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Does not care about the grunts on the ground

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Specialist in Orlando, FL
    Current Employee - Claims Specialist in Orlando, FL

    I have been working at SunTrust full-time (less than an year)

    Pros

    Hour lunches, Cafeteria on site

    Cons

    No back to back days off, fired employees of over 20 years after outsourcing, went in as temp with the understanding would be hired on, and notified after a month that the department was ending. Stressful environment, management does not acknowledge the positives of your work, but makes you feel that nothing you do is ever good enough. OUtsourcing all departments without considering employees affected. Does not actually even care about customers, works hard to NOT pay fraud claims, or make it hard for them to do things with their accounts. Closes accoutns then leaves it to others to explain. You must stay in any position you are hired into for a year before you can move around.

    Advice to ManagementAdvice

    Learn to respect your employees, stop treating them as though they are nothing. Consider giving two back to back days off, and treating them like they actually matter.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Suntrust abuses its employees, and screws its ex-employee's out of unemployment benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bank Teller in Washington, DC
    Former Employee - Bank Teller in Washington, DC

    I worked at SunTrust full-time (less than an year)

    Pros

    Not many, its a paycheck....and a pretty bad one. barely a living wage and benefits worse than Walmart or McDonald's.

    Cons

    Low pay, lousy benefits...sweatshop work environment, unrealistic sales quotas for NON-sales employees.

    They have a VERY high turnover rate...not from people quitting, but from people of all categories being fired for not meeting unrealistic sales goals...particularly positions that are NOT marketing or sales related.

    Then when they fire you for failing to meet sales goals....they continue to screw you by fighting AGAINST paying you ANY unemployment benefits to add insult to injury.

    Advice to ManagementAdvice

    Fire all the managers...get people that have a clue of how to relate to people and employees. This is the 21st century, not the early 1900's. Get with the program. Don't call failing to meet sales goals "Misconduct" and pay the people their unemployment benefits owed after suffering from low pay for however long they suffered in your company.

    Because of certain very managers and Senior Managers in DC....Suntrust WILL be losing a rather significant amount of assets that WILL all be transferred to one of the Competing banks worth over $500,000....despite over 20 years with this institution.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Thrown out like trash after almost 20 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Database Administrator in Atlanta, GA
    Former Employee - Database Administrator in Atlanta, GA

    I worked at SunTrust full-time (more than 10 years)

    Pros

    My co-workers was one of the few positives about Suntrust.

    Cons

    Worked like a dog the last several months I was there, and then summoned to my managers' office and being summarily fired with no severance pay or given any time at all to find another job. They didn't even wait until the end of the day to do this, but did it while all of my co-workers were present to watch. Very poor management. I would hope anyone considering coming to Suntrust would choose anywhere else first. They don't know the meaning of the word loyalty. The only thing I can say good about them is that they're financially solvent, and I'm looking forward to the pension I'm going to enjoy spending for many years.

    Advice to ManagementAdvice

    Why bother.

    Doesn't Recommend

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