SunTrust

  www.suntrust.com
  www.suntrust.com

SunTrust Reviews

Updated December 18, 2014
Updated December 18, 2014
893 Reviews
2.7
893 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
343 Ratings

Review Highlights

Pros
  • Great Company to work for, understand the importance of work life balance (in 42 reviews)

  • Good benefits regarding health insurance and 401K with company match (in 71 reviews)


Cons
  • upper management had a old south mentality not many other races in management (in 44 reviews)

  • Everybody from the branch manager down to the tellers are stressed which creates a negative atmosphere (in 32 reviews)

More Highlights

144 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Mortgage Processor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SunTrust

    Pros

    I got to hear the most racist and sexual harassing statements ever in life.

    Cons

    Horrible management. manager did not know how to process, She did not know the systems to guide me as a new hire. She kept sending me to different coworkers every time I had issues with my systems.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Changing with the times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker III in Virginia Beach, VA
    Current Employee - Personal Banker III in Virginia Beach, VA

    I have been working at SunTrust full-time (more than 3 years)

    Pros

    The employees are great but the system has changed three major times to try to keep up! Very Frustrating!

    Cons

    Turning into a very agressive, non caring company!

    Advice to ManagementAdvice

    Lower the goals so the employees can actually reach them!!!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    STOLI Customer Service Rep 1

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative/Credit Card Division in Atlanta, GA
    Former Employee - Customer Service Representative/Credit Card Division in Atlanta, GA

    I worked at SunTrust full-time (more than an year)

    Pros

    You can wear a nice pair of jeans and shirt to work. Not tge typical business casual environment.

    Cons

    This company is way behind in times. They still use the blue and black screens and are not up to date with technology. Pay rate is below average. Outsourcing everything. A poor training program. Managers do nothing at all. The coaches do more than the managers. SunTrust does not value their clients as much as they should, and SunTrust promotes client abuse. The managers are so focused on unimportant things such as saying a clients name on a call three times that they are not focused on the fact that the clients are closing their accounts out due to noticeable out dated technology and company practices. They are very cheap and believe that outsourcing will save them money and not noticing that the clients are'nt fond of these practices and are jumping ship to a bigger and better more customers oriented bank.

    Advice to ManagementAdvice

    Fire them all and hire new managers that are not lazy. Hire more trained and hard working managers who are team oriented verses being out for themselves. Make the coaches titles as team leads and leave the coaching for more experienced and trained managers. Stop outsourcing your call listening to companies who do not know and understand simple banking procedures. The reason why Bank of America is one of the best banks is because they invest in their employees meaning A1 training.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    HORRIBLE EXPERIENCE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Fairfax, VA
    Former Employee - Anonymous Employee in Fairfax, VA

    I worked at SunTrust

    Pros

    Wonderful coworkers.
    Nothing else !!!!
    REALLY horrible

    Cons

    Everything else.
    After working for suntrust , never want to work for a bank ever again....

    Advice to ManagementAdvice

    advice to Mr. Rodgers,
    Go to different areas and see how employees are suffering, if you care!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Credit Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit Analyst in Richmond, VA
    Former Employee - Credit Analyst in Richmond, VA

    I worked at SunTrust

    Pros

    I enjoyed working with my co-workers. I think if it wasn't for them I could not last as long as I did at SunTrust. They have a good benefits package.

    Cons

    Management cares more about the quantity of work instead of the quality. Employees are not considered at all. You would be working in a very stressful environment.

    Advice to ManagementAdvice

    Management should be valuated by their employees for performance purposes. You would be very surprise of the feed back given. They have to realize that attitude reflects leadership.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    EES Program Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SunTrust

    Pros

    SunTrust Plaza area has many opportunities for lunch.

    Cons

    Horribly run organization by PC and his cronies

    Advice to ManagementAdvice

    Customer satisfaction is achieved by employee satisfaction

    Doesn't Recommend
    Negative Outlook
  8. 1 person found this helpful  

    Terrible culture, no strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - EIS Delivery Manager in Atlanta, GA
    Former Employee - EIS Delivery Manager in Atlanta, GA

    I worked at SunTrust full-time (more than 5 years)

    Pros

    Allowed to telecommute depending on role in the company.

    Cons

    Abusive environment. Cost cutting since 2011. HR gone. Legal...gone.. Most of IT has been outsourced to India. No real plans for growth. Benefits have dwindled. No more pension. No more long term incentive. No more complimentary coffee. Don't even think of printing in color. The company has no strategy. They seem to be waiting to get purchased or to go out of business. Terrible environment. Glad that I left when I did.

    Advice to ManagementAdvice

    Quit and let real leaders run thenplace

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Get it together!

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller II
    Current Employee - Teller II

    I have been working at SunTrust part-time (more than an year)

    Pros

    I work day-shift, so I can be home with my children at night.

    Cons

    They do not seem to care about their employees. Every branch in the area is short staffed, and has been since I've been working here this past year. If you ask me, that says something about the company. Very often when we are short staffed our manager sends someone to another branch to help out, and we are left to work all day with no break. That causes a lot of strain. How can you expect someone to be polite to customers, get referrals, and to think clearly when they have been standing nonstop for 8+ hours with no food. It's ridiculous! We all need time to take a breath and regroup. I can't think strait and get light headed when I don't eat. That leaves room for error. Why would you send someone to another branch, when you are short staffed? It absolutely makes no sense! They are too strict on referrals. We basically have to hound people every time they come in. I think as long as we satisfy the customer we are doing our job. I think we need to focus on getting people in and out, for what they came in for in the first place, in a timely matter and providing good customer service is more important. Instead of having these conversations and hounding these people, when the lobby and drive-thru are backed up.

    Advice to ManagementAdvice

    Make better judgement calls when sending employees to another branch, especially when your branch is short staffed. Be more compassionate when it comes to your employees, Hire some people so that every branch is not short staffed. Hire floaters to fill in, when someone is on vacation or out sick. Make sure your branch manager knows what they are doing, so that they don't try to make their employees look stupid, when in reality, they are the ones that are clueless. Stop being so focused on referrals! I have been with SunTrust for a year and would not bank with them because they hound people, are always short staffed, and the lines in both the lobby and drive-thru are always backed up because we have to try to push products on people! I can not try to sell what I don't believe in myself! I think as long as we satisfy the customer we are doing our job. I think we need to focus on getting people in and out, for what they came in for in the first place, in a timely matter and providing good customer service is more important. Instead of having these conversations and hounding these people, when the lobby and drive-thru are backed up!

    Doesn't Recommend
    Negative Outlook
  10.  

    I wouldn't waste my time here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Underwriter in Atlanta, GA
    Current Employee - Loan Underwriter in Atlanta, GA

    I have been working at SunTrust full-time (more than an year)

    Pros

    You can move around to other departments.

    Cons

    Slow system, need better training.

    Disapproves of CEO
  11. 1 person found this helpful  

    Management by statistics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care in Nashville, TN
    Current Employee - Customer Care in Nashville, TN

    I have been working at SunTrust full-time (more than 3 years)

    Pros

    About the only good thing I can say is we have Sundays off.

    Cons

    No stability, "flavor of the month" business plan, everything is about sales. Hundreds of jobs were sent to the Philippines, and more are headed there. No advancement opportunities. The top hogs are getting fat by slaughtering the front line employees.

    Advice to ManagementAdvice

    treat your people better

    Doesn't Recommend
    Negative Outlook

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