Suncorp

www.suncorp.com.au
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Suncorp Reviews

Updated October 10, 2014
Updated October 10, 2014
6 Reviews
2.0
6 Reviews
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Patrick Snowball
6 Ratings

6 Employee Reviews Back to all Reviews

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  1.  

    Home insurance claims

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claim Manager in Melbourne (Australia)
    Current Employee - Claim Manager in Melbourne (Australia)

    I have been working at Suncorp full-time (more than 3 years)

    Pros

    - Great city location
    - Great working environment in terms of facilities
    - positive young crowed

    Cons

    - you are not measured on the quality of your work but how many activities you can complete
    - your work efficiency is openly disused with the wider team on why you didn't achieve target, furthermore it is detailed on a whiteboard for the entire floor to see - at times can be very demotivating when you've tried your hardest
    - poor management in terms of knowledge, people skills and ability to drive a team to success
    - a billion and one new "special projects" are run time and time again to improve staff engagement but nothing ever eventuates, management does not listen, it seems the conversation is held just to tick a box
    - no flexibility with annual leave - Especially with the team leaders who have been there the longest they are more concerned regarding their team stats
    - management assume rather than read and review the EA agreement or consulting with HR, 9 times out of 10 they are usually wrong
    - in home claims- limited career progression
    - departments do not communicate which drives countless complaints, majority of the day is spent apologising to customers

    Advice to ManagementAdvice

    get your act together. you're working with old school ways in a new school world! listen to your front line staff and act upon their requests.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    GI business - little reward regardless of good company and personal performance

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Suncorp

    Pros

    Depending on the devision you work in, you may get good opportunities to transfer within the group.

    Cons

    The staff survey was built into the scorecard of the staff. So the engagement and enablement scores are inflated.
    Poor performance is not managed nor even recognised sometimes. Good performance get no distinction in terms of pay rise.
    I rate it low this time because we sustained significant low pay rise regardless of consistent good company and personal performance.

  3.  

    Psychological Testing

    Current Employee - Graduate IT Position in Melbourne (Australia)
    Current Employee - Graduate IT Position in Melbourne (Australia)

    I have been working at Suncorp full-time

    Pros

    Equal opportunity employer. Great opportunity to learn new skills in the IT sector. Well established company with solid values. Opportunity to work Australia wide.

    Cons

    They use Wasabi Waiter to test your customer service skills. I work as a host in a very busy, professional bistro. Wasabi waiter decided I had no customer service skills. Ridiculous game. I scored 95% on the academic aptitude test, and as soon as my Wasabi Waiter results were logged I received a polite rejection.

    Advice to ManagementAdvice

    Don't use Wasabi Waiter.

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  5.  

    Okay for a short time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Suncorp full-time (more than 5 years)

    Pros

    - Large
    - Plenty of benefits
    - In theory room to move

    Cons

    - Management goes with the latest trends
    - Inconsistent messages

    Advice to ManagementAdvice

    Needs to hold EM's account and not see themselves a law unto themselves and sometimes do things that is bordering on work place bullying.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Disappointing and unorganized Graduate program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Sydney (Australia)
    Former Employee - Software Engineer in Sydney (Australia)

    I worked at Suncorp full-time (more than a year)

    Pros

    Most people you work with are fun and friendly.
    Good work/life balance.
    Plenty of work to be done.
    You will learn a lot about Agile methodology.

    Cons

    You will work with some very annoying legacy systems.
    Upgrade process for technology is terribly slow - You will find yourself wishing you had access to new APIs but unable to use them.

    The employee rating system motivates useless and brown-nosing behavior from staff.
    This is because in order to score well and therefore receive a good bonus you have to do tasks that don't necessarily relate to your job - For example, set up a <Insert Job Role> community. Although the desire to have such contributions from staff is founded, encouraging it via bonus incentives means that staff do work based on how it contributes to their score, not how it benefits the company, their team or project ...

    Advice to ManagementAdvice

    Remove the KRA. It's pointless. I know this is probably naive to say but it is in desperate need of review. There are too many people going unrewarded for fantastic work.

    Recommends
    Positive Outlook
  7.  

    Company talks about their values, but it doesn't translate into day to day work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Suncorp

    Pros

    Very community minded. Very flexible in working conditions.

    Cons

    Strategy at high level is good, although I am concerned the time allowed to implement is insufficient. End result is people take on too much and take longer to achieve the results than if they were focussed on a more manageable sized set of tasks.

    Advice to ManagementAdvice

    Ensure focus on implementation on strategy is consistent throughout the business. Don't over-simplify, or under estimate the scale of the task at hand.

    Doesn't Recommend
    Approves of CEO

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