Sunrise Senior Living
2.9 of 5 211 reviews
www.sunriseseniorliving.com Mc Lean, VA 5000+ Employees

Sunrise Senior Living Reviews

Updated Apr 10, 2014
All Employees Current Employees Only

2.9 211 reviews

                             

82% Approve of the CEO

Sunrise Senior Living CEO Penny McIntyre

Penny McIntyre

(11 ratings)

47% of employees recommend this company to a friend
48 Employee Reviews Back to all reviews
Relevance Date Rating
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Overworked, unpaid, under appreciated, stressed beyond belief

Activity and Volunteer Coordinator (Former Employee)
Haverford, PA

I worked at Sunrise Senior Living full-time for more than a year

ProsDecent training in the beginning, principals of service and core values are very good (but seldom practiced), have a tendency to promote from within.

ConsI worked as an Activity & Volunteer Coordinator. My certification as a CTRS was not valued and I was mandated to do things that were outside my fields standards of practice and code of ethics by a corporate "activity consultant" who had zero training or idea what she was talking about. Nowhere near enough staff in the facility -- Sunrise wants 7 day/week programming from 9AM-8PM but only hire one FT AVC. Some are lucky to have a part time person working 16 hours per week. The 56 hours of coverage, when they want 77 hours of programming. With the concept of the universal worker, they set everyone up for failure, as there are not enough qualified staff to take care of residents EVER. The benefits are awful and the pay is equally as bad. As a department head I was living in poverty when I worked there (and I live a modest lifestyle).

Sunrise will do anything to make a sale, a number of times I was forced to cancel an activity that residents were looking forward to, because someone walked in looking for a tour and no one else was around to give it. While the individuals working in the front line and coordinator job care so deeply for the residents, administration and corporate only cares about residents before they move in (they want that $). The poor care managers who work there are supposed to care for like 15 residents, clean their rooms, serve in the dining room and do activities. It's just too much work, and the level of care slips as a result.

Worst two years of my life.

Advice to Senior ManagementHire people who are qualified to do these jobs, and hire them in abundance. Stop cheaping out and claiming that the universal worker is a great thing. It's not. It stresses people out and leads to high burnout rate.
If you hire a consultant such as the consultant for AVCs, make sure that they actually know what they're talking about. I suggest hiring a certified therapeutic recreation specialist, as they are the most highly trained to do this kind of work.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

The worst company to work for

Care Manager (Current Employee)
North Atlanta, GA

I have been working at Sunrise Senior Living full-time for more than 3 years

ProsLove the residents you are able to transfer

ConsLow pay ..always short of staff they no upward movement for employees the only reason I am still there because I have not found a other job

Advice to Senior Managementtreat you worker with some dignity

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

Executive Director

Anonymous Employee (Current Employee)
Chicago, IL

I have been working at Sunrise Senior Living full-time for more than 3 years

ProsLoved the residents and families

ConsExpect to work 10 to 13 hour days, 6 days a week

Advice to Senior ManagementThere is no Management

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Horrible

Anonymous Employee (Former Employee)

I worked at Sunrise Senior Living

ProsMost of the nursing staff are hard workers and willing to help out

ConsGoing to work knowing that your license is on the line due to the overload of work, no help from management, focus on minor issues instead of dealing with bigger more liability issues. Management lets major things get slide under the rug and doesn't resolve problems just avoids them.

Advice to Senior ManagementTime to clean house and get rid of employees who are negligent, quit letting nurses leave work for the next shift to deal with, get more help on the floor, try helping your nursing staff out instead of sneaking out the door and leaving.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

Overworked and lack of support

Anonymous Employee (Former Employee)

I worked at Sunrise Senior Living part-time

Prosresidents are great to get to know

Consoverworked, stressful and lack of support

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

I had one position with the responsibilities of three full-time positions.

Anonymous Employee (Former Employee)

I worked at Sunrise Senior Living full-time for more than a year

ProsServing the residents and the hourly staff.

ConsHaving to report to the executive director, regional department heads (there are several) and to some in the corporate office as well as complete my deadline laden assignments. Also there were too many special projects to be done - on short notice. Plus I was required to give tours or provide marketing information to telephoning inquirers daily. But, what about the billing, what about collections, what about the payroll, what about human resources duties, what about the short timeframe to address accounting reporting requirements? Marketing and other duties cut into my time too often.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

1 person found this helpful  

Beware, there are the most serious of issues, systemic in this community.

Reminiscence Coordinator (Former Employee)
Wayland, MA

I worked at Sunrise Senior Living full-time for more than a year

ProsLovely decorating, beautiful garden, most Care Managers are extraordinary and care.

ConsExtremely weak management with systemic lack of business sense, integrity, minimal understanding of and compassion for dementia behaviors or physical limitations. Sales saying absolutely anything to close the deal then the dramatic shift-a shocking lack of concern for residents on cite. Minimal and poor activities lead by people who do not enjoy or appreciate residents which leads to increased resident depression and intensified memory loss. Alarmingly minimal nursing presence and hours, Care Managers giving medications-training is completely inadequate. Lack of management presence on cite. Assisted living residents eloping not infrequently.

Advice to Senior ManagementIntegrate some genuine concern for the health and emotional well being of these vulnerable residents into your consciousness, actions and focus. Examine the complete disconnect between saying you care care about the residents to their families to make the sale or keep them happy, and showing Any level of genuine concern for their physical and emotional well being once they move in and are dependent on you. The Sales person Must Learn to be honest and not say absolutely anything to 'make the sale, leading to understandably irate families. The minimal nursing presence is shocking and dangerous. There are times when the nurse is on cite from 9-3. Other times, not one nurse steps foot into the building for 4 plus days. The Care Managers do 95% of the work, most are extraordinary and they are deeply unappreciated and treated badly. Give the Medication managers adequate training as 3 shadowing shifts is not remotely enough to train for this complex and critical job. Most of all, have a sliver of integrity and take CARE of these helpless residents. When you are aware a significant health issue has been missed by the nurse, you are strongly encouraged to shove it under the rug. If you have the audacity to bring the situation to the ED or Sales person, the one and only response is 'can we be sued". There are significant pluses such as: the physical building is lovely, most of the Care Managers are exceptional human beings, the garden is wonderful. The reality is the front line Care Manager are paid 12.00 and for their brutally hard work, their integrity, character, love and kindness which is unacceptable. There is no public transportation to this location, they are not even paid for lunch breaks and do not receive one Cent bonus ANYTIME during the year, not Even at the holidays. The families who donate money to the holiday fund should know that NONE of that money given to the business office reaches the Care Managers. In fact, one family gave $1,000. to the Care Managers in 2012, never mind the rest of the donations from 85 families and the Care Managers did not receive ONE CENT. The company brings in millions per year and the front line Care Managers do it all. Yet they are blamed for most everything, and frequently screamed at on a whim by management. Understand the Care Managers totally run the place and are, the one gift to the residents that bring value, they know the residents well and care. The activities are pathetic, most new residents become deeply depressed and their confusion skyrockets b/c they have NOTHING to do ALL day long. Many of the few already dull activities listed do not even take place b/c the activities people are burnt out and not into their jobs and do not enjoy most of the residents, they complain about them quite a lot. Management makes fun of residents with disabilities and the family members in their meetings, caring far more about their lunches which are purchased with money from the employee appreciation fund. It is a tragic situation, there is a systemic lack of even basic decency in an industry where that element must be at the Top of priority. As a top level manager, I was told to put a new resident on a higher level of care than warranted more than once, in no uncertain terms b/c the family could afford the far greater fee, even though the resident did NOT need that level of care. I refused b/c it involved my lying on his health report and was screamed at and berated by the sales person and head of the business office when the resident does NOT need that level of care. As I was raised, this is no different than stealing. I resigned and deeply miss the residents, many family members and am in close touch with many of the Care Managers, receptionists and other fine employees. I loved my job but, my values did not reflect the companies on any level. And I learned the sad truth, I would not send my worst enemy to live at Sunrise, under any circumstances b/c management is completely self serving. Most of this is due to a complete lack of intelligent leader ship, integrity and direction from the top. I resigned and am working in the same magnificent industry at a company who values the residents well being, has 4 x the nursing presence on cite, the nurses give medications, their are far far more activities, the ED knows what she is doing and leads and teaches well.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

 

Eye opening

Reminiscence Care Manager (Current Employee)
Lawrenceville, GA

I have been working at Sunrise Senior Living full-time for less than a year

ProsGot to meet great co-workers, and work with seniors which is my first love

ConsManagement seem to have closed ears. Lower level staff (the backbone of the company) is treated with disregard; with my way or the highway attitude.

Advice to Senior ManagementAlways bear in mind that without lower level workers, there cannot be a Sunrise; respect and regard is important to all workers at all levels. Pay attention to who you put to lead your communities.

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

1 person found this helpful  

Severe Micro Managing With New Regional Team

Department Coordinator (Current Employee)

I have been working at Sunrise Senior Living full-time for more than 5 years

ProsRoom for advancement (past)
Competitive salary

ConsPromotions continuously go to NON Sunrise Team Members
Trifecta model believes in micro managing every aspect of your work day
Not the company it use to be...very, very sad!

Advice to Senior ManagementSTOP micro managing! If you don't have the right people in place, then find the right ones. You cannot start micro managing the established and successful team members and expect them to be happy and stick around. Everyone is looking to leave at this point! It's a MISERABLE place to work now!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Looks can be deceiving.

Care Manager (Current Employee)
Frisco, TX

I have been working at Sunrise Senior Living full-time for more than a year

ProsThe only pro I have is the driving distance.

ConsManagement shows extreme favoritism to certain employees, despite voicing opinions, the employer consistently disregards employees worth, most employees are unhappy with the work environment, resident care is lacking, management hires many that are unqualified and unfit to perform proper work. Unprofessional environment.

Advice to Senior ManagementKnow and recognize your employees worth. Favoritism should not be shown in the work place. Equal opportunity and service should be provided to all.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for Sunrise Senior Living? Contribute to the Community!

Sunrise Senior Living Videos

Loading...

Sunrise Senior Living – Why Work for Us?

Since 1981, Sunrise Senior Living has been the employer of choice for warm-hearted people searching for meaningful work in a nurturing, ethical and active environment. We offer a uniquely sensitive approach and personal… Full Overview

Provided by employer [?]

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Sunrise Senior Living reviews and ratings — including employee satisfaction and approval rating for Sunrise Senior Living CEO Penny McIntyre. All 48 reviews posted anonymously by Sunrise Senior Living employees.