Supermedia Reviews

Updated September 2, 2014
Updated September 2, 2014
309 Reviews
2.2
309 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Supermedia CEO Peter J. McDonald
Peter J. McDonald
156 Ratings

Review Highlights

Pros
  • Benefits are good, commission not bad and my co-workers are great (in 41 reviews)

  • Great working conditions, tops in pay and benefits (in 16 reviews)


Cons
  • Fighting the perception that the print yellow pages are no longer viable (in 38 reviews)

  • Upper management takes care of themselves - no loyalty for those of us who have been loyal (in 18 reviews)

More Highlights

86 Employee Reviews Back to all reviews

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  1.  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Supermedia

    Pros

    Pros are the benefits started from day one. And had unlimited tuition reimbursement

    Cons

    company set unrealistic goals that were unattainable and no one was able to meet them turnover was very high

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Supermedia Response

    Sep 5, 2014Reputation Management Coordinator

    Hi- Thank you greatly for posting your pros and cons regarding current employment. Be assured that your feedback will not go unheard as we encourage employees to voice their work experiences and ... More

  2.  

    Good company - hard work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Media Consultant  in  Erie, PA
    Current Employee - Media Consultant in Erie, PA

    I have been working at Supermedia full-time for more than 8 years

    Pros

    constant change - growth opportunity if you are willing to relocate

    Cons

    no control over future - unless relocating

    Recommends
    Negative Outlook
    No opinion of CEO

    Supermedia Response

    Jul 29, 2014Reputation Management Coordinator

    Yes, with hard work comes fruitful gains. We try to offer growth opportunities across the board, whether they are locally or involve relocating. Thank you for your review and we appreciate your ... More

  3. 1 person found this helpful  

    Great people; lacks leadership vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Sales  in  Dallas, TX
    Former Employee - Marketing Sales in Dallas, TX

    I worked at Supermedia full-time for more than a year

    Pros

    Dedicated people; long heritage and commitment to serving the customers

    Cons

    Leadership uses intimidation and allows petty politics to thrive
    CEO is stuck in the 1980's in his thinking.
    Business is declining with no end in sight and is sustaining itself through mergers and industry consolidation.

    Advice to ManagementAdvice

    To the BOD: Why allow legacy leaders to run a company that needs to transform for the next generation; Too many people/customers and families depend on this company for their livelihood. Get leaders in place that are dedicated to turning the business/industry around.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Fun Job, Terrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Content Manager  in  Dallas, TX
    Former Employee - Content Manager in Dallas, TX

    I worked at Supermedia as a contractor for more than 3 years

    Pros

    I loved my job. I have a degree in English, so media is my bread and butter. Their systems are very user friendly and easy to learn. I learned a great deal about SEO there.

    Cons

    It's very corrupt. The people who work there are immoral for the most part.

    Advice to ManagementAdvice

    Promote the hard workers, the good guys, not the people who are just good at working the political system there.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Richmond, VA
    Former Employee - Sales Representative in Richmond, VA

    I worked at Supermedia full-time for more than 3 years

    Pros

    Decent work-life balance. High income potential due to uncapped commissions

    Cons

    Micro-management. Products don't always deliver what they should according to the sales pitch.

    Advice to ManagementAdvice

    Treat sales people as professionals and not as much micro-management.

  7. 1 person found this helpful  

    The other 500 reviews are spot on for this company with 3 different names....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OUTSIDE SALES
    Current Employee - OUTSIDE SALES

    I have been working at Supermedia full-time for more than 3 years

    Pros

    Good benefits, training pay, income potential, working with small businesses, some flexibility with schedule.

    Cons

    Where to begin? Even if you're a top performer, you WILL be routinely micro managed. You will do an endless amount of truly insane, pointless paperwork and ridiculous tasks and reports, then get grilled on why you didn't make more sales. No matter what you do or sell, no matter how big, how impossible the sale, it's NEVER enough. NEVER. And everytime we get ANOTHER new product, you get GRILLED to sell the lousy new outsourced product. It's brutal. And this will be coming from people who NEVER sold in the environment you did, and likely, couldn't do what you do. Work/life balance is horrendous if you're in outside sales if you want to be even moderately successful. You WILL spend hours each night working from home, after a full day at work. This time that you give to the company (UNpaid!) will NOT EVER be acknowledged in any way. If you're good, you'll do this because you have work to do from making sales. If you're ok, then the same. If you aren't good, then you'll be given a thousand things to do to make you good! It will be a level of micromanagement you couldn't even imagine!! And if you don't do well, management will torment you until you leave (I've seen this many times) on a whole new level. The company is trying to "sell everything to everybody everyday" and while it's a great idea in theory, in reality, we have WAY too much to offer, too many accounts to handle, too much paperwork, and too many meetings and reports that get in the way. BUT, Supermedia outsources EVERYTHING they sell, SO, WHEN (not IF!) something goes wrong, it is up to the sales rep to fix whatever mistake was made by some anonymous employee from another company. I've had mistakes made by others that took WEEKS to fix. Why? It's stupidmedia!! Also, most of the products we sell don't really work very well. We are really good at spinning the results to make them sound very positive, but when you sift through all the crap, they typically don't work well. We ARE cheap, so that's good, but if it doesn't work, there's zero value. Supermedia DOES do a fantastic job with all things yellow pages, but needless to say, that doesn't get used much anymore.

    Advice to ManagementAdvice

    The days of selling the most important advertising product ever AND being a monopoly are LONG GONE. We make less money now (BEFORE you adjust for inflation!!!!) and do TWENTY TIMES the amount of work that you morons did back in the stone age!! Instead of having one to two irrelevant competitors like you did when you clowns sold yellow pages WHEN IT WAS THE PRIMARY SOURCE OF ADVERTISING FOR ALL SMALL BUSINESSES, we sell this crap now and VERY FEW people care about it, and while we do sell TONS of online advertising, we do it with LITERALLY THOUSANDS of competitors!! Most of management needs to be fired from the bottom up, and replaced with young blood who has a clue what's going on in the world today. If radical changes are not made very soon, the end of this company is inevitable. Upper management has been robbing this company blind and running it into the ground for years, and the bubble is about to burst. If the stockholders only knew.......

    PS: if you read the reviews for all 3 company names, you can clearly see these problems have been going on for years, yet nothing is done. There's really nothing new here. The same awful culture has existed here for many years: whatever the problem is, blame the sales reps, and rob the place blind, then jump ship. Or file bankruptcy. Or another merger. Or name change. And then another bankruptcy. This place is FULL of white collar crime.

    PSS: the current super incompetent narcoleptic CEO is about to jump ship and leave his old pal Del in charge. If this isn't the end of the company, it would be a miracle!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Sweat Shop!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales  in  Pittsburgh, PA
    Former Employee - Inside Sales in Pittsburgh, PA

    I worked at Supermedia full-time for more than a year

    Pros

    Benefits, Commision, some co workers.

    Cons

    Micro Managers watch your every move. Listen in on sales calls and sit behind you while you are trying to present, criticizing everything you say and do.
    Too many meetings! There are meetings about the meetings.
    A new digital product introduced often, very often, to try to bring back dying yellow pages revenue.
    Most products do not work as presented to the clients- therefore many unhappy customers.
    Emphasis on new business, minimum 70 cold calls a day. Ruthless badgering of small to medium business owners.
    Sales team encouraged to back stab and steal clients from co workers.

    Advice to ManagementAdvice

    Stop Micro Managing and stick with a few good products that really help small to medium businesses grow!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Look elsewhere for a "career"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Media Consultant  in  Everett, WA
    Former Employee - Media Consultant in Everett, WA

    I worked at Supermedia full-time for less than a year

    Pros

    Decent pay for entry level position. Had all the standard perks one would expect from a large corporation: Vacation time, Bonus Pay, Daily, Weekly, Monthly and even yearly awards and spiffs.

    Cons

    Sold worthless products, like pay for call, which never generated any calls for many clients, or PPC, which ate through clients budget in no time, and produced far less than desirable sells, though some clients did benefit. Nearly everyone from my training class lost their job, or quit, most within the first 3 months, and the rest within 6 months with only a few making it a year, or longer.

    Advice to ManagementAdvice

    Get a real education in corporate management, and don't speed through Supermedia's training.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    suck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Supermedia full-time for less than a year

    Pros

    food is ok. not too bad

    Cons

    long hours and low pay

    Advice to ManagementAdvice

    nothing

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    TOO MUCH MICRO MANAGING!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Media Consultant
    Current Employee - Media Consultant

    I have been working at Supermedia full-time for more than 10 years

    Pros

    Ok Pay, Ok benefits, great local management who feels like we do

    Cons

    Commissions have declined so much in the past few years, Products are shoved down our throats. For example, have you sold a smart start product today? Always a race to see who sold the most and pressure to sell specific products so many are doing it unethically. Many clients are not seeing benefits from products. Cancels are very high.

    Advice to ManagementAdvice

    Pay the DAM sales people!! (can't say real word) They are working their butts off for you and you're in the ivory towers without a clue!!!!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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