Sur La Table

www.surlatable.com

Sur La Table Reviews in Los Angeles, CA

216 Reviews
2.8
216 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Diane Neal
9 Ratings

Review Highlights

Pros
  • Great discount 40% I have to put 20 words in this section as Pros so I'm writing this (in 36 reviews)

  • It's a friendly place with great products, nice stores and you do get an employee discount (in 26 reviews)


Cons
  • This allows for the middle management team to look favorably in the eyes of the upper management (in 17 reviews)

  • but then hired outside managers with little to no expertise in the market (in 8 reviews)

More Highlights

4 Employee Reviews Back to all reviews

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  1. 7 people found this helpful  

    Needs to get their act together before becoming irrelevant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Los Angeles, CA
    Former Employee - Sales Associate in Los Angeles, CA

    I worked at Sur La Table part-time (less than a year)

    Pros

    Great customers, great employees, nice products

    Cons

    Hours cut across board every week. No directive for new products placement, no time allocated for given tasks, to keep store clean, with the inclusion of sell sell sell!! Unrealistic daily expectations. Infrastructure is 10yrs old. Company can't even market themselves properly constantly mixed up with WS. Name recognition very low.

    Advice to ManagementAdvice

    Change before you guys are the same as the local supermarkets' kitchen aisle. Well trained employees help make the sales not the products. The customers always ask to be educated on even the most basic items. Visual team should be realistic (no PS) and organized. new products should be given placement. De-clutter your shelves & stack-outs (too much distraction), customers always walk past the products they came in for.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Unfair Management Practices

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Floor Lead in Westlake Village, Los Angeles, CA
    Current Employee - Floor Lead in Westlake Village, Los Angeles, CA

    I have been working at Sur La Table

    Pros

    Knowledgeable sales staff. Great customers and wonderful porducts and good values.

    Cons

    As an employee of Sur la Table, though I am one of the "chosen few", I myself have been berated and embarrassed by my manager more than once on the floor, in front of other employees, and customers. Although it was a shocking experience, I came to realize that this is the typical treatment of employees by the management. I witnessed this happeingin to other employees, and in fact, to my own assistant manager by the store manager and to the store manager by the district manager. I began to realize it's akin to a dysfunctional family and realizing the corporate culture of Sur la Table involved such distasteful behavior, I decided that my talents would serve better to another company.

    Advice to ManagementAdvice

    Sur la Table is fortunate to hire employees (comprised mostly of customers) who have a creative passion for food, cooking, cookware and the myriad of accoutrement that entails; mostly because they don't really train their staff. It will be an unfortunate end however; when those employees (customers) become so disenchanted with the treatment they receive from management that they leave their employment and vow to shop exclusively at cooking.com and Williams Sonoma and the many other cooking supply stores that offer the same merchandise without the drama.

    Doesn't Recommend
    No opinion of CEO
  3. 1 person found this helpful  

    Great discount, but don't expect to get very many hours consistently

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at Sur La Table

    Pros

    The customers can be great to talk to and help. Some wonderful people work there. You can learn a lot about cooking.

    Cons

    The management is very inconsistent. Some rules apply to only some employees and not others. New rules are not always posted. You are asked to be available to their needs and you never know how many hours you will be given week to week.

    Advice to ManagementAdvice

    Visit your stores more often and talk to the employees on the sales floor and ask them what's going on in the store. Show up unannounced when you visit and have a look at what the store is like before we have a chance to make it nice for a corp visit,

    Doesn't Recommend
    Disapproves of CEO
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  5. 1 person found this helpful  

    Destructive Management Style

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Santa Monica, CA
    Former Employee - Anonymous Employee in Santa Monica, CA

    I worked at Sur La Table

    Pros

    Interesting customers
    Learn a great deal from customers
    40% discount on regular priced items
    Many of the co-workers are really nice

    Cons

    Management, which includes the District Manager, do not care about the employees, its all about reports. Long term employees are not respected. There is no recognition of employees strengths or accomplishments unless you are among the chosen few. Holiday hiring a disaster-hours are kept mainly for the temp workers who are also paid a higher hourly salary. Those employees with product knowledge are pressured to sell, sell, sell while the temps are on the registers. So different expectations, different salaries.

    Advice to ManagementAdvice

    Read the review dated 5/20/10 "Some reasons to work for Williams and Sonoma instead of Sur La Table". Clueless management don't know how to keep good employees.

    Doesn't Recommend
    Disapproves of CEO

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