Sur La Table

  www.surlatable.com
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Sur La Table Reviews in Los Angeles, CA

Updated Apr 1, 2014
All Employees Current Employees Only

3.2 14 reviews

22% Approve of the CEO

Sur La Table CEO Jack Schwefel

Jack Schwefel

(10 ratings)

26% of employees recommend this company to a friend

Review Highlights

Pros
  • Great discount on product once you are a full employee (in 37 reviews)

  • It's a friendly place with great products, nice stores and you do get an employee discount (in 20 reviews)


Cons
  • This allows for the middle management team to look favorably in the eyes of the upper management (in 17 reviews)

  • Little to no training and big expectations for sales (in 6 reviews)

More Highlights
4 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    Needs to get their act together before becoming irrelevant

    Sales Associate (Former Employee) Los Angeles, CA

    ProsGreat customers, great employees, nice products

    ConsHours cut across board every week. No directive for new products placement, no time allocated for given tasks, to keep store clean, with the inclusion of sell sell sell!! Unrealistic daily expectations. Infrastructure is 10yrs old. Company can't even market themselves properly constantly mixed up with WS. Name recognition very low.

    Advice to Senior ManagementChange before you guys are the same as the local supermarkets' kitchen aisle. Well trained employees help make the sales not the products. The customers always ask to be educated on even the most basic items. Visual team should be realistic (no PS) and organized. new products should be given placement. De-clutter your shelves & stack-outs (too much distraction), customers always walk past the products they came in for.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Unfair Management Practices

    Floor Lead (Current Employee) Westlake Village, Los Angeles, CA

    ProsKnowledgeable sales staff. Great customers and wonderful porducts and good values.

    ConsAs an employee of Sur la Table, though I am one of the "chosen few", I myself have been berated and embarrassed by my manager more than once on the floor, in front of other employees, and customers. Although it was a shocking experience, I came to realize that this is the typical treatment of employees by the management. I witnessed this happeingin to other employees, and in fact, to my own assistant manager by the store manager and to the store manager by the district manager. I began to realize it's akin to a dysfunctional family and realizing the corporate culture of Sur la Table involved such distasteful behavior, I decided that my talents would serve better to another company.

    Advice to Senior ManagementSur la Table is fortunate to hire employees (comprised mostly of customers) who have a creative passion for food, cooking, cookware and the myriad of accoutrement that entails; mostly because they don't really train their staff. It will be an unfortunate end however; when those employees (customers) become so disenchanted with the treatment they receive from management that they leave their employment and vow to shop exclusively at cooking.com and Williams Sonoma and the many other cooking supply stores that offer the same merchandise without the drama.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Great discount, but don't expect to get very many hours consistently

    Anonymous Employee (Current Employee) Los Angeles, CA

    ProsThe customers can be great to talk to and help. Some wonderful people work there. You can learn a lot about cooking.

    ConsThe management is very inconsistent. Some rules apply to only some employees and not others. New rules are not always posted. You are asked to be available to their needs and you never know how many hours you will be given week to week.

    Advice to Senior ManagementVisit your stores more often and talk to the employees on the sales floor and ask them what's going on in the store. Show up unannounced when you visit and have a look at what the store is like before we have a chance to make it nice for a corp visit,

    No, I would not recommend this company to a friend

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Destructive Management Style

    Anonymous Employee (Former Employee) Santa Monica, CA

    ProsInteresting customers
    Learn a great deal from customers
    40% discount on regular priced items
    Many of the co-workers are really nice

    ConsManagement, which includes the District Manager, do not care about the employees, its all about reports. Long term employees are not respected. There is no recognition of employees strengths or accomplishments unless you are among the chosen few. Holiday hiring a disaster-hours are kept mainly for the temp workers who are also paid a higher hourly salary. Those employees with product knowledge are pressured to sell, sell, sell while the temps are on the registers. So different expectations, different salaries.

    Advice to Senior ManagementRead the review dated 5/20/10 "Some reasons to work for Williams and Sonoma instead of Sur La Table". Clueless management don't know how to keep good employees.

    No, I would not recommend this company to a friend

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