Sur La Table Reviews

Updated February 16, 2015
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  • Los Angeles, CA Area
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2.0
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Diane Neal
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5 Employee Reviews

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  1. Helpful (2)

    Great co-workers!

    Former Employee - Sales Associate in Thousand Oaks, CA
    Former Employee - Sales Associate in Thousand Oaks, CA

    I worked at Sur La Table

    Pros

    Great employee discount but can't buy it if you work here for a living.
    Out of several places I have worked at, this place had the most intelligent/efficient co-workers. So it was easy to communicate, ask for help, etc.

    Cons

    This is specifically about the location I was in, so I do not think this applies to all stores.
    Management-level employees were all about gossip. Talked bad about co-workers, and manipulated a lot of the new staff. It was painful to watch.
    I wish I could have contacted upper-management about this.

    Advice to Management

    N/A

  2. Helpful (7)

    Needs to get their act together before becoming irrelevant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Los Angeles, CA
    Former Employee - Sales Associate in Los Angeles, CA

    I worked at Sur La Table part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great customers, great employees, nice products

    Cons

    Hours cut across board every week. No directive for new products placement, no time allocated for given tasks, to keep store clean, with the inclusion of sell sell sell!! Unrealistic daily expectations. Infrastructure is 10yrs old. Company can't even market themselves properly constantly mixed up with WS. Name recognition very low.

    Advice to Management

    Change before you guys are the same as the local supermarkets' kitchen aisle. Well trained employees help make the sales not the products. The customers always ask to be educated on even the most basic items. Visual team should be realistic (no PS) and organized. new products should be given placement. De-clutter your shelves & stack-outs (too much distraction), customers always walk past the products they came in for.

  3. Helpful (1)

    Unfair Management Practices

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Floor Lead in Westlake Village, Los Angeles, CA
    Current Employee - Floor Lead in Westlake Village, Los Angeles, CA

    I have been working at Sur La Table

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Knowledgeable sales staff. Great customers and wonderful porducts and good values.

    Cons

    As an employee of Sur la Table, though I am one of the "chosen few", I myself have been berated and embarrassed by my manager more than once on the floor, in front of other employees, and customers. Although it was a shocking experience, I came to realize that this is the typical treatment of employees by the management. I witnessed this happeingin to other employees, and in fact, to my own assistant manager by the store manager and to the store manager by the district manager. I began to realize it's akin to a dysfunctional family and realizing the corporate culture of Sur la Table involved such distasteful behavior, I decided that my talents would serve better to another company.

    Advice to Management

    Sur la Table is fortunate to hire employees (comprised mostly of customers) who have a creative passion for food, cooking, cookware and the myriad of accoutrement that entails; mostly because they don't really train their staff. It will be an unfortunate end however; when those employees (customers) become so disenchanted with the treatment they receive from management that they leave their employment and vow to shop exclusively at cooking.com and Williams Sonoma and the many other cooking supply stores that offer the same merchandise without the drama.

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  5. Helpful (1)

    Great discount, but don't expect to get very many hours consistently

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at Sur La Table

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The customers can be great to talk to and help. Some wonderful people work there. You can learn a lot about cooking.

    Cons

    The management is very inconsistent. Some rules apply to only some employees and not others. New rules are not always posted. You are asked to be available to their needs and you never know how many hours you will be given week to week.

    Advice to Management

    Visit your stores more often and talk to the employees on the sales floor and ask them what's going on in the store. Show up unannounced when you visit and have a look at what the store is like before we have a chance to make it nice for a corp visit,

  6. Helpful (1)

    Destructive Management Style

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Santa Monica, CA
    Former Employee - Anonymous Employee in Santa Monica, CA

    I worked at Sur La Table

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Interesting customers
    Learn a great deal from customers
    40% discount on regular priced items
    Many of the co-workers are really nice

    Cons

    Management, which includes the District Manager, do not care about the employees, its all about reports. Long term employees are not respected. There is no recognition of employees strengths or accomplishments unless you are among the chosen few. Holiday hiring a disaster-hours are kept mainly for the temp workers who are also paid a higher hourly salary. Those employees with product knowledge are pressured to sell, sell, sell while the temps are on the registers. So different expectations, different salaries.

    Advice to Management

    Read the review dated 5/20/10 "Some reasons to work for Williams and Sonoma instead of Sur La Table". Clueless management don't know how to keep good employees.

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