Sur La Table Reviews in Los Angeles, CA
Great discount on product once you are a full employee(in 37 reviews)
It's a friendly place with great products, nice stores and you do get an employee discount(in 20 reviews)
This allows for the middle management team to look favorably in the eyes of the upper management(in 17 reviews)
Little to no training and big expectations for sales(in 6 reviews)
Pros – Great discount on product once you are a full employee. 40% off of everything.
Cons – Folding towels and napkins. You get them all done and have to do them all over again the next day.
Advice to Senior Management – Get a new computer system. With people being technologically advanced in today's market, the POS system is outdated and difficult to work with (takes too much time).
Additionally, while I understood capturing customer data, it was pushed so hard that I became a robot so that I didn't forget to ask for something. Maybe find an easier way or loosen up on those standards. Concentrate on being "THE" source for kitchenware knowledge and expertise.
– I'm optimistic about the outlook for this company
1 person found this helpful
Pros – Most who work at Sur La Table share interest in cooking and food; on-going education - not necessarily provided by company, but by exposure to customers' needs; the discount makes more expensive items accessible
Cons – Hard to get enough hours - impossible to support self on income, need 40 hours to qualify to receive benefits. If not a cook it may take a longer time to learn about all the products.
Advice to Senior Management – Consider the number of hours and traffic flow an employee works when measuring sales success; make sure middle management knows how to support and motivate staff.