SureWest Communications

www.surewest.com
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SureWest Communications Reviews

Updated September 24, 2014
Updated September 24, 2014
9 Reviews
4.1
9 Reviews
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SureWest Communications President, CEO, and Director Steve Oldham
Steve Oldham
9 Ratings

9 Employee Reviews Back to all Reviews

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  1.  

    Programmer Analyst - Contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Contractor - Programmer Analyst in Roseville, CA
    Current Contractor - Programmer Analyst in Roseville, CA

    I have been working at SureWest Communications as a contractor (more than 8 years)

    Pros

    Very flexible hours and arrangements. Excellent co-workers. All IT personnel were highly trained and more than willing to help out during projects and production support events. All team members pulled their own weight during projects and were all team players. Even though I was a contractor, I was treated as if I was en employee.

    Cons

    The facilities in the older building were much better than where we ended up at after the move. In an effort to cut cost, there was a lot of streamlining and as a result, we had to move locations. The new location does not facilitate efficiencies as it is an older location and parking is very difficult at times.

    Advice to ManagementAdvice

    My direct manager and his manager were absolutely superb. Could not ask for a better boss.

    Recommends
    No opinion of CEO
  2.  

    I enjoyed having the opportunity to make a meaningful contribution to the growth and success of the enterprise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SureWest Communications

    Pros

    expansive responsibilities for growth. I had the ability to create, implement a sales structure that was most conducive to drive high results.

    Cons

    Not all of my functional peers were completely support of our efforts

    Advice to ManagementAdvice

    Ensure that functional leaders are all tied to the same objectives in effort to eliminate competing priorities

    Positive Outlook
    Approves of CEO
  3.  

    Sadly times are changing...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Roseville, CA
    Current Employee - Manager in Roseville, CA

    I have been working at SureWest Communications full-time (more than 10 years)

    Pros

    Flexible schedule. Salary in alignment with most other organizations. Works is mostly entertaining - and at times challenging.

    Cons

    New owners, old ideas. The new owners are roughly 7-12 years behind the times on technology, customer service, and inter-company relationships. The overall feeling between most internal organizations are adversarial and not productive to success. While this feeling permeates from the lower level employees - you have to assume this behavior is not only tolerated but encouraged by the mid/senior level managers.

    Advice to ManagementAdvice

    Might be time to haul out some dead wood and start over..

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Trying to overcome old school ways to be a more cutting edge company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Roseville, CA
    Current Employee - Anonymous Employee in Roseville, CA

    I have been working at SureWest Communications full-time (more than 5 years)

    Pros

    Management was open to culture ideas and programs
    Flexible telecommute program
    Great co-workers

    Cons

    Too many obstacles to overcome to get things done fast
    Needed more strong executive team members (some were very good, but not enough were)

    Advice to ManagementAdvice

    Get out and about with employees more.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    They are excellent employers and treat their employees with respect.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Installation Technician in Lenexa, KS
    Current Employee - Installation Technician in Lenexa, KS

    I have been working at SureWest Communications

    Pros

    Competitive Pay. Salary increases yearly. Ability to grow within the company. Great family type atmosphere amongst their employees. They hold several community carnivals.

    Cons

    Must start working on Saturdays for installers. Equipment check in can be a pain. May need to go into dirty crawl spaces without seeing whats inside.

    Advice to ManagementAdvice

    If there is an employees interested in moving to provisioning or to I.T., I would provide them with some training.

    Recommends
    Approves of CEO
  7.  

    SureWest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Field Service in Roseville, CA
    Current Employee - Field Service in Roseville, CA

    I have been working at SureWest Communications

    Pros

    Good Pay and benifits, Excellent regular employees.

    Cons

    Management only promots ILEC Techs. Layoffs are big now, and hireing temps to replace seasoned Techs. Bad for customer service.

    Advice to ManagementAdvice

    If you want to have SureWest as a superior service provider, keep your seasoned personable techs in the customer contact.

    Doesn't Recommend
    Disapproves of CEO
  8.  

    Brief

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Manager in Roseville, CA
    Current Employee - Sales Manager in Roseville, CA

    I have been working at SureWest Communications

    Pros

    everything, pay, benefits, people, small company

    Cons

    small company, too many employees, sometimes get stuck in old habits

    Advice to ManagementAdvice

    grow quicker with reduing headcount

    Recommends
    Approves of CEO
  9.  

    A company that cares about it's customers and employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Analyst
    Current Employee - Business Analyst

    I have been working at SureWest Communications

    Pros

    It's a great company with amazing benefits. While it can't afford to match market expectations for salary, it more than makes up for with a 6% 401(k) match, daycare assistance, paid gym memberships, and frequent team builders to keep the "family" atmosphere alive. The corporate culture is unlike anything I have ever experienced.

    Cons

    Many bottlenecks within the company. I have found that there are many positions that the company is heavily reliant upon, but there is only one or two people who can perform the tasks. If the people within these positions take time off, things seem to come to a stand still.

    Advice to ManagementAdvice

    Keep it up.

    Recommends
    No opinion of CEO
  10.  

    Extensive experience in operations support and engineering of both TDM and Metro Ethernet optical networks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Network Services Engineer
    Current Employee - Senior Network Services Engineer

    I have been working at SureWest Communications

    Pros

    Ability to work in a small, close knit team to create and implement solutions to network issues.
    Company culture makes coming to work more pleasurable.

    Cons

    Home-grown database solutions tend to be cumbersome at times.

    Advice to ManagementAdvice

    Concentrate on development of interacvtive database solutions to effectively address specific work group criteria and facilitate productivity..

    Recommends

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