SureWest Communications
3.9 of 5 18 reviews
www.surewest.com Roseville, CA 500 to 999 Employees

SureWest Communications Reviews

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3.9 18 reviews

                             

67% Approve of the CEO

SureWest Communications President, CEO, and Director Steve Oldham

Steve Oldham

(9 ratings)

76% of employees recommend this company to a friend
7 Employee Reviews Back to all reviews
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  • Culture & Values
         
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  • No Opinion of CEO

 

Sadly times are changing...

Manager (Current Employee)
Roseville, CA

I have been working at SureWest Communications full-time for more than 10 years

ProsFlexible schedule. Salary in alignment with most other organizations. Works is mostly entertaining - and at times challenging.

ConsNew owners, old ideas. The new owners are roughly 7-12 years behind the times on technology, customer service, and inter-company relationships. The overall feeling between most internal organizations are adversarial and not productive to success. While this feeling permeates from the lower level employees - you have to assume this behavior is not only tolerated but encouraged by the mid/senior level managers.

Advice to Senior ManagementMight be time to haul out some dead wood and start over..

Yes, I would recommend this company to a friend

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  • Culture & Values
         
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Trying to overcome old school ways to be a more cutting edge company.

Anonymous Employee (Current Employee)
Roseville, CA

I have been working at SureWest Communications full-time for more than 5 years

ProsManagement was open to culture ideas and programs
Flexible telecommute program
Great co-workers

ConsToo many obstacles to overcome to get things done fast
Needed more strong executive team members (some were very good, but not enough were)

Advice to Senior ManagementGet out and about with employees more.

No, I would not recommend this company to a friend

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1 person found this helpful  

They are excellent employers and treat their employees with respect.

Installation Technician (Current Employee)
Lenexa, KS

I have been working at SureWest Communications

ProsCompetitive Pay. Salary increases yearly. Ability to grow within the company. Great family type atmosphere amongst their employees. They hold several community carnivals.

ConsMust start working on Saturdays for installers. Equipment check in can be a pain. May need to go into dirty crawl spaces without seeing whats inside.

Advice to Senior ManagementIf there is an employees interested in moving to provisioning or to I.T., I would provide them with some training.

Yes, I would recommend this company to a friend

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  • Disapproves of CEO

 

SureWest

Field Service (Current Employee)
Roseville, CA

I have been working at SureWest Communications

ProsGood Pay and benifits, Excellent regular employees.

ConsManagement only promots ILEC Techs. Layoffs are big now, and hireing temps to replace seasoned Techs. Bad for customer service.

Advice to Senior ManagementIf you want to have SureWest as a superior service provider, keep your seasoned personable techs in the customer contact.

No, I would not recommend this company to a friend

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Brief

Sales Manager (Current Employee)
Roseville, CA

I have been working at SureWest Communications

Proseverything, pay, benefits, people, small company

Conssmall company, too many employees, sometimes get stuck in old habits

Advice to Senior Managementgrow quicker with reduing headcount

Yes, I would recommend this company to a friend

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  • Work/Life Balance
         
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A company that cares about it's customers and employees.

Business Analyst (Current Employee)

I have been working at SureWest Communications

ProsIt's a great company with amazing benefits. While it can't afford to match market expectations for salary, it more than makes up for with a 6% 401(k) match, daycare assistance, paid gym memberships, and frequent team builders to keep the "family" atmosphere alive. The corporate culture is unlike anything I have ever experienced.

ConsMany bottlenecks within the company. I have found that there are many positions that the company is heavily reliant upon, but there is only one or two people who can perform the tasks. If the people within these positions take time off, things seem to come to a stand still.

Advice to Senior ManagementKeep it up.

Yes, I would recommend this company to a friend

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Extensive experience in operations support and engineering of both TDM and Metro Ethernet optical networks.

Senior Network Services Engineer (Current Employee)

I have been working at SureWest Communications

ProsAbility to work in a small, close knit team to create and implement solutions to network issues.
Company culture makes coming to work more pleasurable.

ConsHome-grown database solutions tend to be cumbersome at times.

Advice to Senior ManagementConcentrate on development of interacvtive database solutions to effectively address specific work group criteria and facilitate productivity..

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at SureWest Communications reviews and ratings — including employee satisfaction and approval rating for SureWest Communications CEO Steve Oldham. All 7 reviews posted anonymously by SureWest Communications employees.