Susser Holdings Reviews

Updated March 23, 2015
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2.9
6 Reviews
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Susser Holdings President & CEO Sam L. Susser
Sam L. Susser
5 Ratings

6 Employee Reviews

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  1. 4 yrs here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Susser Holdings full-time (more than 5 years)

    Pros

    Company growing fast and management is very smart and company is in very good hands.

    Cons

    Difficult to balance work and personal life here. Salaries are low but stock/bonus make up for it.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 5-star expectations for a near-minimum wage job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier
    Current Employee - Cashier

    I have been working at Susser Holdings part-time (more than a year)

    Pros

    -Work is not too physically exerting, save for standing for entire shift
    -Kitchen staff is really friendly and funny
    -Assistant Manager is really friendly, funny, and fair
    -Training is paid
    -Always hiring as there's a high turnover rate
    -Weekly e-mails sent to work e-mail detailing job openings at other Stripes locations

    Cons

    -Training sucks: it is done through an iPad series of videos, text and subsequent texts. Inefficient and fails to cover the most important thing to the cashier, such as button functions, money management, receipt management, etc.
    -Kitchen staff is horridly overworked and underpaid
    -Many cashiers are lazy, rude, annoying, or any combination of the three
    -Upper management sets unreal and oppressive expectations of the workers, including warnings for any myriad of small things, such as not calling customers 'guests', not smiling enough, not greeting above a certain volume level, etc.
    -They have incognito 'mystery shoppers' that carry hidden cameras and film the cashiers and forward it to upper management who rate your performance and discipline accordingly should it not meet their standards
    -Cashier expected to occupy themselves at all times, but many are not trained well enough to know what and how to do any of the non-register tasks
    -Have to learn most of these things on your own and most coworkers are annoyed when you ask them how to do said things
    -Regular drug tests, which don't bother me- but it's a bit silly that a mere gas station screens its employees for any drugs

    Advice to ManagementAdvice

    -Hire better employees on register side
    -Pay kitchen staff more as they do much more work than cashiers
    -Set realistic expectations for workers

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. It is a geart company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Corpus Christi, TX
    Current Employee - Assistant Manager in Corpus Christi, TX

    I have been working at Susser Holdings full-time

    Pros

    They have a yearly company picnic.

    Cons

    open 24hrs a day 7 days a week

    Recommends
    Positive Outlook
    Approves of CEO
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  5. The company has tried to nickel and dime me, even though I work hard and play by their rules.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Assistant Manager in Lubbock, TX
    Current Employee - Assistant Manager in Lubbock, TX

    I have been working at Susser Holdings

    Pros

    Tution Reimbursement
    Flexible with school schedule
    Can work as much or as little as you want if your a good worker

    Cons

    Bring in senior management who "knows everything," but really has no idea how the company works, Senior management belittles those below them, management is fake and holds empty promises, expects the world for minimum pay, does not reward those who work hard more than those who just clock in

    Advice to ManagementAdvice

    Need to make sure Divisional Managers especially in the Lubbock area are trained properly, because what I have experienced their makes me actively looking for work else where if it wasn't for the tution rembursment I would have been long gone!

    Doesn't Recommend
  6. Overworked and Underpaid.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Corpus Christi, TX
    Current Employee - Anonymous Employee in Corpus Christi, TX

    I have been working at Susser Holdings

    Pros

    People you work with are nice

    Cons

    Not much career growth , long hours, under appreciated

    Advice to ManagementAdvice

    listen to your employees before making and drastic changes

    Doesn't Recommend
  7. IF you wanna work for little money and unvalued stripes is your place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Cashier
    Current Employee - Cashier

    I have been working at Susser Holdings

    Pros

    You can get full time hours... You can become a manager fairly easy

    Cons

    Hours can fluctuate, NO breaks or lunches are ever given,And you are not appreciated, The pay rate is very low for the kind of work we do.

    Advice to ManagementAdvice

    Start to become involved on how employees at all stripes stores are being treated . Appreciate your employees more. Raise the pay rate. Value your workers then maybe there wont be so much employee turn overs.Most people who work for stripes end up quitting cause they feel underpaid and unappreciated

    Doesn't Recommend

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