Sutherland Global Services

  www.sutherlandglobal.com
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Sutherland Global Services Reviews

Updated August 13, 2014
Updated August 13, 2014
466 Reviews

2.9
466 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
255 Ratings

Review Highlights

Pros
  • They offered work from home opportunities at one point (in 14 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 22 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • have got night shifts and have to follow international calender (in 14 reviews)

More Highlights

67 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Sutherland is horrible!

    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Only getting a check was the best part

    Cons

    Management and they have a high turn over for a reason!

    Advice to ManagementAdvice

    Please get your company together, it has nothing but young ghetto people working there and the managers are sleeping with the employees ! It's by far the worst place ive worked and they simply look for reasons to fire you ! They told me they were overstaffed bull shxt !

  2.  

    My homeless friends get more respect than I do.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Exec  in  Chicago, IL
    Former Employee - Exec in Chicago, IL

    Pros

    This was the best place to say I left. Good leaders at certain levels, but the best ones are leaving

    Cons

    Executives at the highest level have lost the closeness with employees and what they do for customers. Cost cutting is a priority over innovation.

    Advice to ManagementAdvice

    Wake up. Get out of your office. Stop talking to investors and start talking to customers and employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Underwriter  in  Houston, TX
    Former Employee - Senior Underwriter in Houston, TX

    Pros

    None other than getting a paycheck

    Cons

    Horrible management
    The team leads no NOTHING
    Too many inexperience underwriter
    You can't this company on a resume you are sure not to get hired!!!

    Advice to ManagementAdvice

    Start over!!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    The reason work at home companies get a bad rap

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - W@H Customer Service Representative  in  Nashville, TN
    Former Employee - W@H Customer Service Representative in Nashville, TN

    Pros

    Work at home (I guess)

    Cons

    Trainers are horrible. My trainer was the worst trainer ever. Long pauses without an explanation, would answer a question with a question, did not role play until fourth week of training like anyone can retain information for that long before applying it. I found out more about anime than about the company. Antiquated computer systems did not make the job any easier.

    Advice to ManagementAdvice

    Upgrade computer systems, completely overhaul the training department, pay more money.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    If you're so desperate that McDonald's look good, work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support  in  Rochester, NY
    Former Employee - Tech Support in Rochester, NY

    Pros

    You definitely learn skills you can take to another job. You also earn enough to keep your head just barely above water, especially if you can get food stamps.

    Cons

    Everyone who is there is miserable, its just a way point to the next low wage job. No one respects you, your opinions or your ideas. Be careful if you get pregnant and need extra support, they'll find a way to push you out of your job.

    Advice to ManagementAdvice

    Maternity/Paternity leave should be a part of the benefits package. Also, now that minimum wage is increasing, consider increasing wages to something more livable. I was making $11 an hour, and after taxes and insurance (the lowest plan offered and no vision) I was bringing home $605 a paycheck- our rent was $595 a month.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Sutherland Global Services Response

    Jun 12, 2014Sourcing Solutions Specialist

    Thanks for your review. I’m glad you were able to acquire some solid skills during your time here at Sutherland. We strive to promote a positive atmosphere for all of our employees. We know that ... More

  7. 2 people found this helpful  

    Unwilling to negotiate pay, poor organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Consultant  in  Rochester, NY
    Former Employee - Technical Support Consultant in Rochester, NY

    Pros

    Full-time position - guaranteed full-time with optional overtime (although sometimes this is forced overtime)

    Cons

    Low pay - I was hired to do technical support. I held a bachelors degree in computer science. They were unwilling to negotiate the pay and payed me the same as people who had recently graduated high school as well as people that barely could use a computer.

    Poor organization - I requested time off ahead of time for my wedding. The person who handled time off requests approved it verbally. When I returned to work I found out that I had been fired for no call/no show

    Advice to ManagementAdvice

    Work for a better company. This company exploits workers. Additionally the founder is from India where he exploits his own people.

    Doesn't Recommend
    Disapproves of CEO
  8. 1 person found this helpful  

    MetLife program

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - P&C Insurance Sales  in  Chesapeake, VA
    Current Employee - P&C Insurance Sales in Chesapeake, VA

    Pros

    Co workers were very nice

    Cons

    The pay is low, not what they promised at interview, there is no commission. The hours are long. It's a call center not well run. If you are thinking about working here I advise you not to, unless it's a last resort. By the way the health insurance is very very expensive your better off with Obama Care.

    Advice to ManagementAdvice

    How is it the one white male is made a supervisor? He does not know the product, is not unbiased when it comes to the employees. Has no idea how to inspire his employees. Has no respect for anyone.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Sutherland Global Services Response

    Jun 12, 2014Sourcing Solutions Specialist

    Thank you for taking the time to reflect on your employment with Sutherland. It’s nice to hear you enjoy the presence of your coworkers. Sutherland Global Services presents the pay structure of ... More

  9. 1 person found this helpful  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Rochester, NY
    Current Employee - Customer Service Representative in Rochester, NY

    Pros

    They have a good training program when they are honest about what you are going to be doing. The benefits are ok

    Cons

    The management do not listen to you needs or even care about you as a person. The pay sucks and there is no room to move up. Work from home is a great thing if it is managed properly and in this care it was not

    Advice to ManagementAdvice

    Please listen to your employes because without them you would not be there.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The pay
     Sadly that's it

    Cons

    Unfair MGMT
    Discrimination
    Biased
    Messy and Loud Environment

    Advice to ManagementAdvice

    The place is highly hostile, and too many people unfairly get special treatment. Too sexually perverse.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    cssg

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cssg  in  Chesapeake, VA
    Former Employee - Cssg in Chesapeake, VA

    Pros

    the people I suffered with daily, co workers..... thats it.

    Cons

    lied to from the very start. Interniew said I would be working for Liberty Mutual and Actually (represented) Met Life.. Met Life is a good omany and should distance themselves from Sutherland before they manage to ruin their credibilty. I think many of the current and prior employees have solid grounds to file a class action lawsuit. I'm all in if they do. human resources and my manager misrepresented paperwork, divulged personal medical inofrmation to co workers and just out right lied to cover their rear ends. as low as low can get. yea it is a pay check, I would rather starve. RUN RUN RUN AWAY there isnt enough room to even start to touch on all the negatives. Personally I have better things to do. Worst place I have ever encountered for a job. Pretty on the outside but whats inside is very very ugly. Met Life would be wise to cut all ties to Sutherland is a pig in lipstick

    Advice to ManagementAdvice

    I'm a christian and can't say . Use your imagination.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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