Sutherland Global Services

www.sutherlandglobal.com
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Sutherland Global Services Reviews

Updated April 23, 2015
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4.0
154 Reviews
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Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
96 Ratings

154 Employee Reviews

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  1. great interview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at Sutherland Global Services

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very detailed description of what day to day duites and expectations are

    Cons

    Base pay is below whatbi expected

    Advice to Management

    Increase base pay

  2. Helpful (2)

    Customer Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - W@H Customer Service Representative in Rochester, NY
    Current Employee - W@H Customer Service Representative in Rochester, NY

    I have been working at Sutherland Global Services

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Completely remote position with the ability to work from anywhere in the US

    Cons

    Low pay and health insurance benefits are expensive. Company does not match 401k contributions.

  3. Recruiter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at Sutherland Global Services full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fast growing company, salary is great for non consultants.

    Cons

    Top heavy and hierarchical org structure. Nepotism is rampant and be careful of who's toe you step on. The company has a a bad name in some locations based on how they treat employees.

    Advice to Management

    re branding and treat staff better

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. GTI Speacialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - GTI in Houston, TX
    Former Employee - GTI in Houston, TX

    I worked at Sutherland Global Services (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Being able to help my co-workers resolve there PC issues gives me great joy.

    Cons

    Its always new charges to network work system and protocol, you have to be real careful and have a clear understanding on with going on.

    Advice to Management

    It sounds good, but I do my best work when I am helping co-workers

  6. I was an employee of Sutherland Global

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services

    Pros

    many different companies within the company

    Cons

    A lot of call centers

  7. Interview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Pros

    They have a quick hiring process.

    Cons

    There are none at the moment.

  8. Customer service consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Pros

    Nice first job to start off with

    Cons

    Everything unorganized terrible evil stupid

    Advice to Management

    Get your management skills

  9. Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Manager in Syracuse, NY
    Former Employee - Team Manager in Syracuse, NY

    I worked at Sutherland Global Services full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good Health Care, Opportunity for Advancement, Management Training Program, Promote From Within

    Cons

    Hours, Salary, Turnover of personnel

    Advice to Management

    Pay better for the work and hours you make your employees work.

  10. Over all good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Dallas, TX
    Former Employee - Consultant in Dallas, TX

    I worked at Sutherland Global Services full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Overall I liked the company. Training was alot of fun. The only reason I left was to take another job with better pay. Having said that, pay is normal for this type of work.

    Cons

    On the account I worked, felt like there was little chance to move based on my prior exp.

    Advice to Management

    Don't lock down advancement so tight. Over all great company in my opinon

  11. extremely positive and would love to come back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Consultant in Rochester, NY
    Former Employee - Consultant in Rochester, NY

    I worked at Sutherland Global Services full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great atmosphere to work in and terrific training to get you ready for the floors

    Cons

    remembering ALL the product knowledge

    Advice to Management

    be careful of the floor managers you hire

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