Sutherland Global Services

  www.sutherlandglobal.com
  www.sutherlandglobal.com

Sutherland Global Services Reviews

Updated December 10, 2014
Updated December 10, 2014
536 Reviews
2.9
536 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
288 Ratings

Review Highlights

Pros
  • You work from home, you can communicate with coaches and managers through a messenger (in 21 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 24 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • Low pay - I was hired to do technical support (in 10 reviews)

More Highlights

137 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Over all good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Dallas, TX
    Former Employee - Consultant in Dallas, TX

    I worked at Sutherland Global Services full-time (less than an year)

    Pros

    Overall I liked the company. Training was alot of fun. The only reason I left was to take another job with better pay. Having said that, pay is normal for this type of work.

    Cons

    On the account I worked, felt like there was little chance to move based on my prior exp.

    Advice to ManagementAdvice

    Don't lock down advancement so tight. Over all great company in my opinon

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Manager in Syracuse, NY
    Former Employee - Team Manager in Syracuse, NY

    I worked at Sutherland Global Services full-time (more than 3 years)

    Pros

    Good Health Care, Opportunity for Advancement, Management Training Program, Promote From Within

    Cons

    Hours, Salary, Turnover of personnel

    Advice to ManagementAdvice

    Pay better for the work and hours you make your employees work.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Promises to grow in the company with empty follow through.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead in Rochester, NY
    Former Employee - Team Lead in Rochester, NY

    I worked at Sutherland Global Services full-time (more than 3 years)

    Pros

    Good commission plans. Great Benefits. Great place to learn about your worth and get some experience in the call center world.

    Cons

    no room for improvement, very unprofessional atmosphere. Two faced management.

    Advice to ManagementAdvice

    Please dont lead employees on for growth then when they do what is needed dont allow them to grow.

    Recommends
    Neutral Outlook
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  5.  

    extremely positive and would love to come back

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Rochester, NY
    Former Employee - Consultant in Rochester, NY

    I worked at Sutherland Global Services full-time (less than an year)

    Pros

    Great atmosphere to work in and terrific training to get you ready for the floors

    Cons

    remembering ALL the product knowledge

    Advice to ManagementAdvice

    be careful of the floor managers you hire

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Great corporation to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tier I Technical Support in Hampton, VA
    Current Employee - Tier I Technical Support in Hampton, VA

    I have been working at Sutherland Global Services as a contractor (more than an year)

    Pros

    Global corporation. You can literally work anywhere in the world. A lot of opportunity to pick up endless skill-sets.

    Cons

    Not very organized in hierarchy. This can be very challenging as turn-over rate is very high even with management. Salary is usually unfair.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Greath company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - W@H Customer Service Representative in Rochester, NY
    Current Employee - W@H Customer Service Representative in Rochester, NY

    I have been working at Sutherland Global Services full-time (more than an year)

    Pros

    W@H, opportunity for advancement in company QUICKLY if you have the skill & will.

    Cons

    Bit of confusion with multiple superiors.

    Advice to ManagementAdvice

    Immediate management needs to be all on the same page! One project as it grows can have many TM's -- with a variety of answers to the same question.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    decent place to work.

    Current Employee - In Bound Sales in Syracuse, NY
    Current Employee - In Bound Sales in Syracuse, NY

    I have been working at Sutherland Global Services full-time (more than an year)

    Pros

    good pay, guaranteed 40 hrs a week, they will work with you to help find a schedule that will fit your needs. PTO starts accumulating after the first 90 days so you have some time of available in the first year working there. If the program is not a right fit they give you other opportunities within the company

    Cons

    they hire anyone, some of the shifts are late depending on the program (which didnt fit my lifestyle)

  9.  

    WAH Technical Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - W@H Customer Service Representative in Durham, NC
    Current Employee - W@H Customer Service Representative in Durham, NC

    I have been working at Sutherland Global Services part-time (less than an year)

    Pros

    Great on gas, hours are great, easy to work with other employees, upbeat and optamistic

    Cons

    You computer/internet need to be able to support, not much really bad to say

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Syracuse, NY
    Former Employee - Customer Service Representative in Syracuse, NY

    I worked at Sutherland Global Services full-time (more than an year)

    Pros

    Base hourly pay for everyone, even sales reps. Great incentive plans for good performance, not all just from sales.

    Cons

    At times the managers could get very pushy when it came to sales. This is because it came down their head if their team didn't make enough sales.

    Advice to ManagementAdvice

    Loosen up a bit and you will get more sales

    No opinion of CEO
  11.  

    My experience at Sutherland Global Service was very outstanding and I enjoyed being a part of the team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Turbo Tax Consultant in Syracuse, NY
    Former Employee - Turbo Tax Consultant in Syracuse, NY

    I worked at Sutherland Global Services full-time (more than an year)

    Pros

    THe pro s were that I met and got along with many people in the same situation as I and the perks that Sutherland offered to its employees helped with not being too competitive but being more friendly and compassionate to others.

    Cons

    Thecons were that even though I was only there for a short time, I enjoyed the benefits that were offered to me as an employee.

    Advice to ManagementAdvice

    The upper management was very commendable, kind and were very open and compassionate toward others. THey are very kind hearted and loveing people that were not just supervisors but went above and beyond for its employees and treated people equally and with much respect.

    Recommends
    Approves of CEO

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