Sutherland Global Services

www.sutherlandglobal.com

Sutherland Global Services Reviews

Updated January 29, 2015
Updated January 29, 2015
579 Reviews
2.8
579 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
307 Ratings

Review Highlights

Pros
  • You work from home, you can communicate with coaches and managers through a messenger (in 21 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 24 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • Low pay - I was hired to do technical support (in 10 reviews)

More Highlights

190 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Job; poor Organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Cincinnati, OH
    Former Employee - Customer Service Representative in Cincinnati, OH

    I worked at Sutherland Global Services

    Pros

    I worked from home! The customers I had were super nice and it was a pleasure to help them. While you are on the phone during your shift there is a live chat room if you need help. Pay was good and lot's of offers of doubletime during holiday season.

    Cons

    Worst management I have ever seen. No one to speak with about schedule or payroll issues.

    Advice to ManagementAdvice

    Managers should make better contact with new hires and respond to their email and concerns. Holiday temps should be contract 1099.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Fulfilled the purpose I was looking for but not a long term career

    Current Employee - Customer Service Agent in New York, NY
    Current Employee - Customer Service Agent in New York, NY

    I have been working at Sutherland Global Services full-time (less than a year)

    Pros

    Work at Home (WAH) opportunities are wonderful, but to stay competitive and to keep top quality people, pay us appropriately. Consider paying commission on sales and/or excellent customer service surveys. There is no reward for excellence in sales nor service. The managers in the chat room are helpful and try to keep the shifts fun.

    Cons

    The pay is unbearably low for the stress of dealing with customers. Sales and service calls are combined and it would be helpful to have reps trained exclusively for sales and exclusively for customer support issues. The metrics and 'rules' are demeaning but that's the way management tries to keep control over Work at Home (WAH) reps.

    Advice to ManagementAdvice

    Pay accordingly for quality reps. Monetary rewards for excellence in sales and service would go a long way in retention and morale.

    Recommends
    Positive Outlook
  3.  

    It was a good learning experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Pros

    You get two 15 minute breaks and depending on the call volume your lunch break can range anywhere from 30 minutes to 1 hour.

    Cons

    You get pressured to sale a lot. If your not making enough sales than you have to have a employee talk

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Decent experience, depending on your managers and program.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services

    Pros

    Stable hours and pay. My program was simple and not very busy, so it wasn't very challenging. I had a lot of free time to chat with coworkers and browse the Internet, although this is likely not the norm. My program manager was very nice and open to hearing feedback.

    Cons

    Some managers are great, some are terrible. While the pay was okay, it's hardly enough to get by and only worth staying with long term if you plan on advancing within the company.

    Advice to ManagementAdvice

    Listen to your employees, don't play favorites, and offer constructive criticism.

  6.  

    Home base customer service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Executive in Virginia Beach, VA
    Current Employee - Customer Support Executive in Virginia Beach, VA

    I have been working at Sutherland Global Services

    Pros

    Having to work from the comfort of your home

    Cons

    The customer service representative pay is low

    Advice to ManagementAdvice

    Upgrade pay and benefits

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Sutherland Global Services, Kochi

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support Representative in Ernākulam (India)
    Former Employee - Tech Support Representative in Ernākulam (India)

    I worked at Sutherland Global Services full-time (less than a year)

    Pros

    * Good work atmosphere
    * Good training
    * Work culture is professional
    * Working in some processes can be beneficial

    Cons

    * Average salary
    * Lot of politics in Higher Levels
    * Not much career growth
    * Majority are night shifts, can affect your health long term
    * Work load can some time be high

    Advice to ManagementAdvice

    Instead of boasting that it is an MNC, act like one. Salaries need to be improved.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    People were nice but upper managment did not properly know how to be consistant. The sameRules changed from week to week

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Rochester, NY
    Former Employee - Customer Service Representative in Rochester, NY

    I worked at Sutherland Global Services

    Pros

    Pay was ok. My hrs were good. Most people were nice.

    Cons

    Micro manage. Most of the management spoke terrible of not only the other management but did it in front of the other employees. Then laughed at the employees to other fellow employees...have some class.

    Advice to ManagementAdvice

    Stick with a plan before changing it 3 days later. This is telemarketing and is not for everyone. BUT there are so many trainers and bosses that know how to be effective they should X all of the other employees and walk a mile every day ...not just once. Be specific about changes and let people have a chance to understand b4 changing them. QUIT micro-manageing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Working at Sutherland

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Quality Manager in Clark (Philippines)
    Former Employee - Associate Quality Manager in Clark (Philippines)

    I worked at Sutherland Global Services

    Pros

    The ambiance is quite good since its set up is like you are in a resort. There are nipa huts outside the production area.

    Cons

    Challenge I had is when I was transferred to a different accounts and there was no formal training or an overhead of how the program works.

    Advice to ManagementAdvice

    Make sure that everytime an employee is transferred to other departments that there are available individuals that will train the incoming personell.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10.  

    Nice place to work but slow growth rate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Pros

    Work environment is good. Good equipments. Training was also good.

    Cons

    Salary is less, growth rate is also very slow.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    I worked for arise with 3 clients.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Pros

    Flexible with scheduling, good pay depending on company chosen, and work at home

    Cons

    I went through a whole training just to find out that it was a month long job. You have to certify and if you don't you miss out on the money you spent on training.

    Recommends

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