Sutherland Global Services

  www.sutherlandglobal.com
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Sutherland Global Services Reviews

Updated Jul 26, 2014
All Employees Current Employees Only

3.0 451 reviews

75% Approve of the CEO

Sutherland Global Services Chairman and CEO Dilip R. Vellodi

Dilip R. Vellodi

(248 ratings)

56% of employees recommend this company to a friend

Review Highlights

Pros
  • They offered work from home opportunities at one point (in 14 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 22 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • have got night shifts and have to follow international calender (in 14 reviews)

More Highlights
152 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Good opportunities but poor management.

    Consultant (Former Employee) Rochester, NY

    ProsSome programs allow overtime. They tend to promote from within (my manager had started in my position 6 years ago and was one of two team managers when I left). If you start in a seasonal position, they will interview you for other programs at the end of your contract. The company has offices on six continents, and will help you relocate to a different country if you accept a position there.

    ConsThere were rumors that my program had bedbugs, and all they did was switch out the chairs. I didn't receive a consistent schedule post-training for 2-3 weeks. Policies changed frequently but often they never emailed us to inform us that things had changed.

    Advice to Senior ManagementManagement needs to have more consistent communication, both between each other and between managers and consultants.

    No, I would not recommend this company to a friend

    • No Opinion of CEO

    2 people found this helpful  

    Too many changes

    Customer Care Representative (Current Employee) Henrietta, NY

    Prosyou are a lot about selling products even if they're not worth the money

    Constoo many changes 1 minute you can be technical support the next to be a full fledge cell team they change your schedule too much and promote their friends

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    You make it what you want it to be

    Anonymous Employee (Current Employee) Chesapeake, VA

    ProsOpportunities to learn
    Good pay for how the economy is
    Opportunities for over-time (optional when given)
    They invest in your growth and ability to do your job
    There are opportunities to move up

    ConsManagers need to learn how to better coordinate their programs
    Management does not understand the struggles that the employees face , instead they state that employees are not doing their job
    Hiring more professional employees
    Favoritism

    Advice to Senior ManagementKeep evolving your management techniques to deal with the increased growth as well as hire more managers; invest more money on your systems, the favoritism needs to stop because it brings the good ones down a notch when they see that

    Yes, I would recommend this company to a friend

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    You receive what you put in to this job.

    Customer Service Representative (Former Employee) Rochester, NY

    ProsThey are continuously hiring new employees for their sub-programs (BlackBerry, AT&T, H&R Block etc.)
    You are garunteed full-time hours and occasional O.T
    Employees that are not serious about their jobs are fired in due time. You may think management doesn't pay attention, sometimes employees don't notice until its too late and their getting the BOOT.
     If you are competent and maintain a positive attitude and great work skills, management will be understanding of any situations that may arise (time off, family issues etc.)

    ConsBecause Sutherland hires in Waves, some employees are not as devoted to their jobs or may bring excess drama to the workplace- makes for a low work morale and affects the work environment.

    Advice to Senior ManagementAlthough you guys are trying to fufill the demand of your contracts, be more selective in hiring!

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good

    Sales Representative (Former Employee) Detroit, MI

    ProsEasy to get in wint Sutherland

    ConsWill not learn anyhing new

    Advice to Senior ManagementProvide better opportunities to learn

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Great place for experience

    Anonymous Employee (Former Employee) Rochester, NY

    ProsThere are a lot of people an you can make some great friends. You also learn about the business world and how everything works.

    ConsThhe pay is rather low (base and commsission)and they have some issues with promoting the right person where they should be.

    Advice to Senior ManagementReally take a look at who you have working for you and see the potential people have. It is very important to put the correct people in the correct position.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Not for the faint of heart.

    Agent (Current Employee) Rochester, NY

    ProsMost programs will place you in customer service roles, which is great if you want to improve 'soft skills' in that area. Also, you have the opportunity to gain a good working knowledge of whatever industry your program involves, be it software marketing, telecommunications, tech support or whatever.
    There is a decent chance of advancement due to high turnover.

    ConsYou are a machine. You are replacable.

    You will have to bear in mind that this is a company that hires almost everyone, and it shows. Most program level managers I had got where they were through ambition and willingness to work, rather than saintly behavior and kindness to all mankind.

    Advice to Senior ManagementBe more selective in hiring. Be more selective in what companies you consent to work for.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Sutherland Global Services

    Sales (Current Employee) Rochester, NY

    ProsThey will train anyone is sales or customer service, many companies no longer invest in training. They will take anyone off the street with the right attitude and motivation and train them.Attrition is very high, average tenure 1 year.

    ConsPay is lower than industry average, job requires suit and tie for all inside sales positions, Pay varies greatly by dept, many people work their way up only to be forced into a different job with a change in pay (almost always less) because of the nature of the business (clients come and go)

    Advice to Senior ManagementDo a better job of reducing attrition.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Perfection or fired

    Anonymous Employee (Former Employee)

    ProsGreat co-workers! Would be easy to unionize!

    ConsConstant surveillance, management encourages and rewards spying on co-workers in a very intrusive and unkind way.

    Advice to Senior ManagementGive a little more lassitude to gain employee loyalty.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Team manager operations.. handling span of 30 includes SME's

    Team Manager (Current Employee) Chennai (India)

    Prosexcellent infra structure to work

    Consless growth opportunities and recognition

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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