Sutherland Global Services Reviews

Updated August 19, 2015
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249 Employee Reviews

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  1. Helpful (1)

    Uverse tech support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sutherland Global Services full-time

    Pros

    It was work at home! Good training to phone.

    Cons

    When put on teams you had to make stats and hard time if didn't. This is from day one.

    Advice to Management

    Give 30days when coming to floor before doing stats not first week.


  2. Helpful (1)

    Decent for seasonal and supplemental income

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    Flexible, good training, WAH option

    Cons

    The pay was very low for work performed.

    Advice to Management

    Make it a more positive environment and increase the pay.


  3. Helpful (1)

    Not so good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Syracuse, NY
    Former Employee - Anonymous Employee in Syracuse, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Sutherland Global Services full-time (More than a year)

    Pros

    The awards were a bonus and plus

    Cons

    They only care about management

    Advice to Management

    Believe more in your employees


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  5. Helpful (2)

    Very profit minded

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    40 he's per week guaranteed. Ensure people come to work on time

    Cons

    Change rules very often after training on opposite information

    Advice to Management

    Stop changing rules often


  6. Helpful (1)

    "OK"

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Stable company to work with for BPO

    Cons

    Low Salary for a Technical person

    Advice to Management

    Improve salary


  7. A review of Sutherland Global Services.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Rochester, NY
    Current Employee - Anonymous in Rochester, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sutherland Global Services full-time (Less than a year)

    Pros

    Excellent health care benefits. Generous vacation policy Good facilities and accomodations. Fosters Team spirit. Adequate Compensation.

    Cons

    Employee retention is not a priority, they have a very high turnover. Employee loyalty program seems trite. Management is helpful, but lacks the power to effect real and immediate change.

    Advice to Management

    While the business model in place is a successful one, perhaps focus on attempting to make employees feel not only part of a team, but a valuable part of a team.


  8. Helpful (2)

    Alright job to make money for a while, but not a career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Subject Matter Expert in Rochester, NY
    Former Employee - Subject Matter Expert in Rochester, NY
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Some of the pros of this company were the people I worked with. Made some great friends working there. The paycheck was also good. Guaranteed 40 hours a week with available overtime and commissions Ability to move up if you are interested in staying with the company and you care about your job. Within 10 months I was promoted from a rep on the phones to a Subject matter expert and I would provide support to other reps and managers.

    Cons

    Some of my co workers acted like children. Chairs and computers were often thrown, fights broke out in the hallway and things were stolen from other peoples desks. The building I worked in was very dingy. It seemed like an old Walmart that was converted into several large rooms and divided into cubicles. The maintenance staff never did much cleaning. The desks were dirty and broken, the trash was always overflowing and the bathrooms and lunchroom were not in the best condition. Instead the janitor would try to sell pirated DVDs and Video games instead of doing his job. More recently the roof caved in this winter and injured a few older ladies that were just simply sitting at their desk doing their job. The building is not very roller friendly either. A co-worker of mine would have trouble getting in and around the building and the security staff did not help him. Some of the management would act like your friend then the next day turn around and hand you a box to put all your stuff in and walk you out the door. The place was like a revolving door. Every day new people would be hired to replace people who just got fired. There would be new rules created often as well. One day its correct then overnight there will be a brand new procedure to follow and the old way is 100 percent wrong now.

    Advice to Management

    Conduct better interviewing. It seems this place will hire anybody and spend thousands of dollars training them just for them to quit or get fired right after training or within a few months of working on the floor. Instead of wasting this money, you should spend it on your tenured reps who care about the job and have been working there for years. Treat the people who care about your company rather than giving someone a chance at a job who does not deserve it.


  9. Helpful (5)

    Fulfilled the purpose I was looking for but not a long term career

    Current Employee - Customer Service Agent in New York, NY
    Current Employee - Customer Service Agent in New York, NY
    Recommends
    Positive Outlook

    I have been working at Sutherland Global Services full-time (Less than a year)

    Pros

    Work at Home (WAH) opportunities are wonderful, but to stay competitive and to keep top quality people, pay us appropriately. Consider paying commission on sales and/or excellent customer service surveys. There is no reward for excellence in sales nor service. The managers in the chat room are helpful and try to keep the shifts fun.

    Cons

    The pay is unbearably low for the stress of dealing with customers. Sales and service calls are combined and it would be helpful to have reps trained exclusively for sales and exclusively for customer support issues. The metrics and 'rules' are demeaning but that's the way management tries to keep control over Work at Home (WAH) reps.

    Advice to Management

    Pay accordingly for quality reps. Monetary rewards for excellence in sales and service would go a long way in retention and morale.


  10. Customer service Rep.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Syracuse, NY
    Current Employee - Customer Service Representative in Syracuse, NY
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Not bad,good commission, great job for career starter

    Cons

    Unorganized management , should hire someone with experience

    Advice to Management

    Should hire people with experience in management


  11. Helpful (2)

    Great Job; poor Organization

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Cincinnati, OH
    Former Employee - Customer Service Representative in Cincinnati, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I worked from home! The customers I had were super nice and it was a pleasure to help them. While you are on the phone during your shift there is a live chat room if you need help. Pay was good and lot's of offers of doubletime during holiday season.

    Cons

    Worst management I have ever seen. No one to speak with about schedule or payroll issues.

    Advice to Management

    Managers should make better contact with new hires and respond to their email and concerns. Holiday temps should be contract 1099.



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