Sutherland Global Services

  www.sutherlandglobal.com
  www.sutherlandglobal.com
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Sutherland Global Services Reviews

Updated September 23, 2014
Updated September 23, 2014
488 Reviews
2.9
488 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
263 Ratings

Review Highlights

Pros
  • They offered work from home opportunities at one point (in 14 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 22 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • have got night shifts and have to follow international calender (in 14 reviews)

More Highlights

163 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Representative  in  Detroit, MI
    Former Employee - Sales Representative in Detroit, MI

    I worked at Sutherland Global Services

    Pros

    Easy to get in wint Sutherland

    Cons

    Will not learn anyhing new

    Advice to ManagementAdvice

    Provide better opportunities to learn

    No opinion of CEO
  2. 1 person found this helpful  

    Great place for experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY

    I worked at Sutherland Global Services

    Pros

    There are a lot of people an you can make some great friends. You also learn about the business world and how everything works.

    Cons

    Thhe pay is rather low (base and commsission)and they have some issues with promoting the right person where they should be.

    Advice to ManagementAdvice

    Really take a look at who you have working for you and see the potential people have. It is very important to put the correct people in the correct position.

  3. 1 person found this helpful  

    Not for the faint of heart.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Agent  in  Rochester, NY
    Current Employee - Agent in Rochester, NY

    I have been working at Sutherland Global Services

    Pros

    Most programs will place you in customer service roles, which is great if you want to improve 'soft skills' in that area. Also, you have the opportunity to gain a good working knowledge of whatever industry your program involves, be it software marketing, telecommunications, tech support or whatever.
    There is a decent chance of advancement due to high turnover.

    Cons

    You are a machine. You are replacable.

    You will have to bear in mind that this is a company that hires almost everyone, and it shows. Most program level managers I had got where they were through ambition and willingness to work, rather than saintly behavior and kindness to all mankind.

    Advice to ManagementAdvice

    Be more selective in hiring. Be more selective in what companies you consent to work for.

    Doesn't Recommend
    No opinion of CEO
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  5. 2 people found this helpful  

    Sutherland Global Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales  in  Rochester, NY
    Current Employee - Sales in Rochester, NY

    I have been working at Sutherland Global Services

    Pros

    They will train anyone is sales or customer service, many companies no longer invest in training. They will take anyone off the street with the right attitude and motivation and train them.Attrition is very high, average tenure 1 year.

    Cons

    Pay is lower than industry average, job requires suit and tie for all inside sales positions, Pay varies greatly by dept, many people work their way up only to be forced into a different job with a change in pay (almost always less) because of the nature of the business (clients come and go)

    Advice to ManagementAdvice

    Do a better job of reducing attrition.

    Approves of CEO
  6.  

    i had 5 months experience in Sutherland in ARGO process in claims

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst  in  Cochin (India)
    Former Employee - Senior Analyst in Cochin (India)

    I worked at Sutherland Global Services full-time for less than a year

    Pros

    working environment, they are very friendly to there employees

    Cons

    salary is comparatively low

    Advice to ManagementAdvice

    provide better package

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    You will have to flip your coin before you jump into this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Subject Matter Expert  in  Cochin (India)
    Current Employee - Subject Matter Expert in Cochin (India)

    I have been working at Sutherland Global Services full-time for more than 5 years

    Pros

    Transportation Facility is one great facility and women are given respect in cab. Transportation is free,
    Pay is punctual .

    Cons

    You will have to be lucky and think what can be done from your end to survive here.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    It was a good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support  in  Mumbai (India)
    Former Employee - Technical Support in Mumbai (India)

    I worked at Sutherland Global Services full-time for more than a year

    Pros

    Good infrastructure, HR teams are very proactive, Good team spirit

    Cons

    Policy making is only company friendly and not employee friendly.

    Advice to ManagementAdvice

    See that your employees get proper rest to deliver high efficiency.

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    Good Intent, Bad Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services full-time for more than 3 years

    Pros

    Work life balance is OK, sometimes the amount of freedom is beyond great. Salaries are decent. Some good people work here.

    Cons

    Zero governance of any kind. Private company, what the chairman says goes...senior level employees (especially C suite) take advantage of this as exploit as much as they can and get away with not doing what they are supposed to do.

    Advice to ManagementAdvice

    Dig into issues that are festering in many areas, especially within the IT organization and client services organization.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Lots of learning. Lean principle to management resources can be stressful for both management and agents.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Specialist - Training  in  Mumbai (India)
    Former Employee - Senior Specialist - Training in Mumbai (India)

    I worked at Sutherland Global Services full-time for more than a year

    Pros

    Got promoted to next level within 8 months of joining organization.
    Good rewards and recognition programs.
    Worked as a trainer for couple of years. Lots of learning due to the number of responsibilities assigned.
    Hard-working and fun loving group of people.
    Compensation depends a lot on the client handled.

    Cons

    Lack of mentoring for employees promoted to management, dotted line reporting managers are seldom aware of client requirements.
    Lack of adequate support for employees promoted to mid-level management, since it follows a lean approach towards management resources.
    On-boarding program for new managers is seldom implemented properly.
    Training infrastructure, rooms, PCs etc. belongs to the stone age.
    Being a 3rd party vendor, it should include a client handling workshops for in-house promoted employees.
    Fun and employee engagement activities are not given adequate budget.

    Advice to ManagementAdvice

    Have client-handling workshops for employees promoted to management.
    Improve the on-boarding programs for managers.
    Invest in improving the infrastructure.
    Invest in regular employee engagement activities.
    Do not adopt a lean approach unless absolutely necessary.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Perfection or fired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services full-time for less than a year

    Pros

    Great co-workers! Would be easy to unionize!

    Cons

    Constant surveillance, management encourages and rewards spying on co-workers in a very intrusive and unkind way.

    Advice to ManagementAdvice

    Give a little more lassitude to gain employee loyalty.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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