Sutherland Global Services

  www.sutherlandglobal.com
  www.sutherlandglobal.com

Sutherland Global Services Reviews

Updated December 13, 2014
Updated December 13, 2014
534 Reviews
2.9
534 Reviews
Rating Trends

Recommend to a friend
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Sutherland Global Services Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
288 Ratings

Review Highlights

Pros
  • You work from home, you can communicate with coaches and managers through a messenger (in 21 reviews)

  • Flexible work environment, freedom to explore imagination and creativity (in 24 reviews)


Cons
  • Work life balance is depends upon project you are working on (in 10 reviews)

  • Low pay - I was hired to do technical support (in 10 reviews)

More Highlights

176 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It was a learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Bronze in Syracuse, NY
    Former Employee - AT&T Bronze in Syracuse, NY

    I worked at Sutherland Global Services full-time (less than an year)

    Pros

    I worked at Sutherland Global Services from October 2006 to April 2007. I had lost my job in July and been out of work and on fruitless interviews for three months when I saw the ad for Sutherland and applied and to my surprise was hired. I was hired for their AT&T Bronze program. The training was very rigorous. They brought in actual trainers from AT&T Corporate, and you needed to know what was being taught. The job paid just what I was making at my old job prior, the benefits were decent, and the hours were constant. Sure, you got yelled at by customers but that was part of the show. There were a lot of good people there.

    Cons

    We were told it was a customer service position when in fact it was a sales job. I struggled for a long time but when I finally started making sales, the commission rate was a joke. I knew I was never going to buy a Benz on the commission but this was sad!

    Advice to ManagementAdvice

    Outsourcing is here to stay, we know. Pay these poor souls a decent wage, maybe even what the "real" workers make or pretty darn close. Be truthful when you advertise for jobs.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Confusing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Rochester, NY
    Former Employee - Technical Support Representative in Rochester, NY

    I worked at Sutherland Global Services part-time (less than an year)

    Pros

    Hours and coworkers were nice

    Cons

    The lack of training and the surprise on sales qouta

    Advice to ManagementAdvice

    Tune up the training

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Can make it what you want

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales Agent in Rochester, NY
    Former Employee - Inbound Sales Agent in Rochester, NY

    I worked at Sutherland Global Services full-time (less than an year)

    Pros

    Got lucky with a great group of people to work with- took initiative and was recognized for my hard work

    Cons

    no upper movement; basic call center

    Advice to ManagementAdvice

    stop hiring anybody and everybody so that you dont have to treat your employees like they are just there to pick up the phone

    Recommends
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Good opportunities but poor management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Rochester, NY
    Former Employee - Consultant in Rochester, NY

    I worked at Sutherland Global Services full-time (less than an year)

    Pros

    Some programs allow overtime. They tend to promote from within (my manager had started in my position 6 years ago and was one of two team managers when I left). If you start in a seasonal position, they will interview you for other programs at the end of your contract. The company has offices on six continents, and will help you relocate to a different country if you accept a position there.

    Cons

    There were rumors that my program had bedbugs, and all they did was switch out the chairs. I didn't receive a consistent schedule post-training for 2-3 weeks. Policies changed frequently but often they never emailed us to inform us that things had changed.

    Advice to ManagementAdvice

    Management needs to have more consistent communication, both between each other and between managers and consultants.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Too many changes

    Current Employee - Customer Care Representative in Henrietta, NY
    Current Employee - Customer Care Representative in Henrietta, NY

    I have been working at Sutherland Global Services full-time (more than an year)

    Pros

    you are a lot about selling products even if they're not worth the money

    Cons

    too many changes 1 minute you can be technical support the next to be a full fledge cell team they change your schedule too much and promote their friends

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    You make it what you want it to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Chesapeake, VA
    Current Employee - Anonymous Employee in Chesapeake, VA

    I have been working at Sutherland Global Services

    Pros

    Opportunities to learn
    Good pay for how the economy is
    Opportunities for over-time (optional when given)
    They invest in your growth and ability to do your job
    There are opportunities to move up

    Cons

    Managers need to learn how to better coordinate their programs
    Management does not understand the struggles that the employees face , instead they state that employees are not doing their job
    Hiring more professional employees
    Favoritism

    Advice to ManagementAdvice

    Keep evolving your management techniques to deal with the increased growth as well as hire more managers; invest more money on your systems, the favoritism needs to stop because it brings the good ones down a notch when they see that

    Recommends
    No opinion of CEO
  8. 1 person found this helpful  

    You receive what you put in to this job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Rochester, NY
    Former Employee - Customer Service Representative in Rochester, NY

    I worked at Sutherland Global Services

    Pros

    They are continuously hiring new employees for their sub-programs (BlackBerry, AT&T, H&R Block etc.)
    You are garunteed full-time hours and occasional O.T
    Employees that are not serious about their jobs are fired in due time. You may think management doesn't pay attention, sometimes employees don't notice until its too late and their getting the BOOT.
     If you are competent and maintain a positive attitude and great work skills, management will be understanding of any situations that may arise (time off, family issues etc.)

    Cons

    Because Sutherland hires in Waves, some employees are not as devoted to their jobs or may bring excess drama to the workplace- makes for a low work morale and affects the work environment.

    Advice to ManagementAdvice

    Although you guys are trying to fufill the demand of your contracts, be more selective in hiring!

    No opinion of CEO
  9.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Representative in Detroit, MI
    Former Employee - Sales Representative in Detroit, MI

    I worked at Sutherland Global Services

    Pros

    Easy to get in wint Sutherland

    Cons

    Will not learn anyhing new

    Advice to ManagementAdvice

    Provide better opportunities to learn

    No opinion of CEO
  10. 1 person found this helpful  

    Great place for experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY

    I worked at Sutherland Global Services

    Pros

    There are a lot of people an you can make some great friends. You also learn about the business world and how everything works.

    Cons

    Thhe pay is rather low (base and commsission)and they have some issues with promoting the right person where they should be.

    Advice to ManagementAdvice

    Really take a look at who you have working for you and see the potential people have. It is very important to put the correct people in the correct position.

  11. 1 person found this helpful  

    Not for the faint of heart.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Agent in Rochester, NY
    Current Employee - Agent in Rochester, NY

    I have been working at Sutherland Global Services

    Pros

    Most programs will place you in customer service roles, which is great if you want to improve 'soft skills' in that area. Also, you have the opportunity to gain a good working knowledge of whatever industry your program involves, be it software marketing, telecommunications, tech support or whatever.
    There is a decent chance of advancement due to high turnover.

    Cons

    You are a machine. You are replacable.

    You will have to bear in mind that this is a company that hires almost everyone, and it shows. Most program level managers I had got where they were through ambition and willingness to work, rather than saintly behavior and kindness to all mankind.

    Advice to ManagementAdvice

    Be more selective in hiring. Be more selective in what companies you consent to work for.

    Doesn't Recommend
    No opinion of CEO

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