Sutherland Global Services Reviews

Updated March 20, 2015
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204 Employee Reviews

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  1. 1 person found this helpful

    Its ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Alexandria, LA
    Current Employee - Consultant in Alexandria, LA

    I have been working at Sutherland Global Services full-time (less than a year)

    Pros

    Pay and hours are good

    Cons

    The people and different management can stress you out.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. Nice folks but.........

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Sutherland Global Services full-time (less than a year)

    Pros

    Everyone was very friendly, about average pay, ample hours, tech support is great

    Cons

    Disorganized at corporate level, departments didn't seem to communicate with each other, inexperienced trainer, difficult to get help from chat when on the phones

    Doesn't Recommend
    No opinion of CEO
  3. 1 person found this helpful

    I was a At Home video/internet Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support in McHenry, IL
    Former Employee - Customer Support in McHenry, IL

    I worked at Sutherland Global Services full-time (more than 3 years)

    Pros

    You can work at home, no driving or getting dressed for this job, They have good benefits, the people are enjoyable to work with.

    Cons

    You have to be both technical and sales savy. Pay is not that great. You have to work bid shifts, hard to get on 1st shift.

    Advice to ManagementAdvice

    I would not put sales and technicians in the same job.

    Positive Outlook
    Approves of CEO
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  5. its ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Processor in Houston, TX
    Current Employee - Loan Processor in Houston, TX

    I have been working at Sutherland Global Services full-time (less than a year)

    Pros

    great company overall they do a lot right profit wise

    Cons

    new to mortgages more of an IT company

    Advice to ManagementAdvice

    listen to staff

  6. 1 person found this helpful

    Unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative in Rochester, NY
    Current Employee - Technical Support Representative in Rochester, NY

    I have been working at Sutherland Global Services full-time (less than a year)

    Pros

    Health insurance, life insurance, and perks if you perform well.

    Cons

    no paid time off until you work there for at least 6 months, unprofessional workers, low pay, you have to work holidays, etc.

    Advice to ManagementAdvice

    More benefits and paid time off

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. My experience is what you make of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead in Rochester, NY
    Current Employee - Team Lead in Rochester, NY

    I have been working at Sutherland Global Services full-time (more than a year)

    Pros

    Meet alot of new and interesting people.and being able to move up in the company

    Cons

    Unorganized. alot of the times people are really unprofessional in the way they go about doing things.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful

    Resume builder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ATT UVerse Sales Consultant in Rochester, NY
    Current Employee - ATT UVerse Sales Consultant in Rochester, NY

    I have been working at Sutherland Global Services full-time (more than a year)

    Pros

    Friendly environment, making friends is easy, you can make a ton of money if you apply yourself. They sent me overseas! That was cool.

    Cons

    hard to move up, lots of broken promises, you're a number to them.

    Advice to ManagementAdvice

    Stop being sketchy!!! Management sweeps a lot of stuff under the rug and that is NOT how it should be considering one of this company's core values is integrity.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful

    Gaint telemarketing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - TurboTax Representative in Syracuse, NY
    Former Intern - TurboTax Representative in Syracuse, NY

    I worked at Sutherland Global Services as an intern (less than a year)

    Pros

    Hours Varied from one day to the next. It was based on call volume. Some days there for 12 hours or more other days 2 hours.

    Cons

    Gaint rooms filled with phone banks. Could not hear the customer on the line. Very little training also management to employee ratio very high.

    Advice to ManagementAdvice

    Increase training and adjust enviroment

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful

    It's a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Pros

    Pretty good benefits. Good people.

    Cons

    No career opportunities and very hard to get promoted.

    Advice to ManagementAdvice

    Promote those who work hard and have management experience.

    Neutral Outlook
    Disapproves of CEO
  11. 3 people found this helpful

    Definitely not a Company for growth, a pass through if you truly have Mortgage experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Processor in Houston, TX
    Current Employee - Loan Processor in Houston, TX

    I have been working at Sutherland Global Services full-time (more than a year)

    Pros

    Sutherland seems to be a Growing Company with some stellar Management. Location is great from anywhere in Houston. Almost anyone can get hired.

    Cons

    The benefits are outrageous $280 for single basic medical coverage monthly and $800 for a family? high stress. Inexperienced middle management. Expectations grow and salary stays the same..

    Advice to ManagementAdvice

    You Need to have a better understanding of your own process and expectations. Also Management should work to fix the kinks in the system not just ignore them.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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