Sutherland Global Services

www.sutherlandglobal.com
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Sutherland Global Services Reviews

Updated June 26, 2015
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233 Employee Reviews

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  1. It was a nice company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The best things here in this company are the benefits they are providing.

    Cons

    Some of the Challenges in this company are the Salary and benefits sometimes we always have a dispute with this company its really hard to file a dispute since their payroll is in India it really takes time.

    Advice to Management

    Please Ask your employees what are the things you need to improve. Don't just say it to us Do it!


  2. Helpful (2)

    WAH Technical Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - WAH Technical Specialist
    Current Employee - WAH Technical Specialist

    I have been working at Sutherland Global Services part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Working at home is great; Good promotion and bonus opportunities;
    Part-time work is only 25 hours mandatory, but you get opportunity for all the
    overtime you can handle.

    Cons

    Time-off is non-existent; have to make-up all time off;
    Software for WAH is only acceptable; Systems down frequently, practically every day there is
    a software problem that requires technical support to work without basic tools.
    Technical positions requires mandatory sales regardless of how good you are at technical support.

    Advice to Management

    Technical positions should pay more; time-off policies should be created for WAH positions.
    Initial training should be more specific to the real job requirements.
    Imposing sales requirements in a technical position should be eliminated.
    Sales should be a requirement of sales ONLY not CSR or technical positions.


  3. Helpful (1)

    Citi Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of projects with big names

    Cons

    They don't pay that we'll and not a company who cares about employees.

    Advice to Management

    Treat employees better and recycle good employees by putting them on other projects when one ends.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. More or Less, decent company but they need a lot of work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - WAH Consultant in Rochester, NY
    Former Employee - WAH Consultant in Rochester, NY

    I worked at Sutherland Global Services full-time (More than 3 years)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Higher wage than most
    Some managers really great and really care
    Nearly all coaches / team leads sincerely care
    As I will acknowledge below, I WILL recommend this job, but watch your back and speak up when you feel the need. Know your rights.

    Cons

    Frequent tool issues, crashes
    Some managers leave a lot to be desired, inconsistent
    VERY inconsistent with company policy, including attendance guidelines, metrics
    High turnover rate
    They hire under qualified people now
    Over the 3 1/2 years I was there I / we progressively were made to do more work / support more departments as they were phased out

    Advice to Management

    Remember who you are and where you started. (It's the higher up managers who show their true sides.) The main manager who I was under was GREAT!


  6. Good job...not the best technology

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services

    No opinion of CEO
    No opinion of CEO

    Pros

    Flexible within the industry segment I worked in. Allowed me to work from home and Office. Business all over the world.

    Cons

    Technology system solutions are out of date within the segment I worked. Other companies passing them at lighspeed


  7. Good for a 1st job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services full-time

    Pros

    fun people to work with

    Cons

    pay is low and no benefits


  8. Not the best, but certainly not the worst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The ability to work from home was definitely a pro. There was also good support available in the event that a customer had a question that you didn't know the answer to. Generally I enjoyed the work, just not the culture.

    Cons

    No matter how hard I tried, it seemed that I kept getting stuck with the late shift. Unfortunately this did not fit into my life well, so I was forced to move on.


  9. Helpful (2)

    Good job with employment, probably not the best career due to small raises.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Rochester, NY
    Former Employee - Technical Support in Rochester, NY

    I worked at Sutherland Global Services full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    You work from home, you can communicate with coaches and managers through a messenger. This is a good job for call center or work from home type experience. It's also good experience for technical support.

    Cons

    Unless you are very consistent with attendance or perform extremely well, the raises seem to be quite minimal. I would prefer something with potential growth, and there's not much room for advancement.

    Advice to Management

    I would ask for larger raises etc.


  10. Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Office Culture and middle management

    Cons

    Comp and benefits, employee retention


  11. Steady work, but there was too much moving around within the facility.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chat Associate in Syracuse, NY
    Former Employee - Chat Associate in Syracuse, NY

    I worked at Sutherland Global Services full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Steady work with some choice in shifts
    Offered a new assignment when old ones ended.
    Good training programs and post training support.

    Cons

    Did not like being moved from area to area every few weeks. Work areas were too noisy due to several boomboxes brought in by management.
    Client kept changing its policies, sometimes doing a complete about-face on some issues.
    Too many metrics and too much time spent discussing metrics.

    Advice to Management

    Bring back free coffee
    Get rid of the boom boxes.



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