Sutherland Global Services Reviews

Updated August 30, 2015
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  1. Helpful (2)

    Great Job; poor Organization

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Cincinnati, OH
    Former Employee - Customer Service Representative in Cincinnati, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I worked from home! The customers I had were super nice and it was a pleasure to help them. While you are on the phone during your shift there is a live chat room if you need help. Pay was good and lot's of offers of doubletime during holiday season.

    Cons

    Worst management I have ever seen. No one to speak with about schedule or payroll issues.

    Advice to Management

    Managers should make better contact with new hires and respond to their email and concerns. Holiday temps should be contract 1099.


  2. Helpful (1)

    Decent experience, depending on your managers and program.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Stable hours and pay. My program was simple and not very busy, so it wasn't very challenging. I had a lot of free time to chat with coworkers and browse the Internet, although this is likely not the norm. My program manager was very nice and open to hearing feedback.

    Cons

    Some managers are great, some are terrible. While the pay was okay, it's hardly enough to get by and only worth staying with long term if you plan on advancing within the company.

    Advice to Management

    Listen to your employees, don't play favorites, and offer constructive criticism.


  3. Helpful (1)

    It was a good learning experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    You get two 15 minute breaks and depending on the call volume your lunch break can range anywhere from 30 minutes to 1 hour.

    Cons

    You get pressured to sale a lot. If your not making enough sales than you have to have a employee talk


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Home base customer service representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Executive in Virginia Beach, VA
    Current Employee - Customer Support Executive in Virginia Beach, VA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Having to work from the comfort of your home

    Cons

    The customer service representative pay is low

    Advice to Management

    Upgrade pay and benefits


  6. Helpful (1)

    People were nice but upper managment did not properly know how to be consistant. The sameRules changed from week to week

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rochester, NY
    Former Employee - Customer Service Representative in Rochester, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay was ok. My hrs were good. Most people were nice.

    Cons

    Micro manage. Most of the management spoke terrible of not only the other management but did it in front of the other employees. Then laughed at the employees to other fellow employees...have some class.

    Advice to Management

    Stick with a plan before changing it 3 days later. This is telemarketing and is not for everyone. BUT there are so many trainers and bosses that know how to be effective they should X all of the other employees and walk a mile every day ...not just once. Be specific about changes and let people have a chance to understand b4 changing them. QUIT micro-manageing.


  7. I worked for arise with 3 clients.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    Pros

    Flexible with scheduling, good pay depending on company chosen, and work at home

    Cons

    I went through a whole training just to find out that it was a month long job. You have to certify and if you don't you miss out on the money you spent on training.


  8. Helpful (2)

    Not a bad company to be employed with

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Remote employment ( work at home) Full time employee gets ( I was a full time employee) good benefits Be prepared to work.

    Cons

    Sometimes over work employees ( feel like just because your at home then no matter what you should spend your whole day/ life working) For work at home employees if your working for a company that is on a contract with them and that company drops Sutherland. You will continue working rest assure its just what kind of a job you will be working. Sutherland does not take that into consideration. You could have been trained working as a data entry processor and now that the contract is over between the two. You are quickly changed to a Tech II with one week of training trying to fix someone's Cable and internet connection over the phone.

    Advice to Management

    Not everyone can quickly adjust or be diverse from one spectrum to the other.


  9. Helpful (2)

    Be Honest

    • Culture & Values
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sutherland Global Services (More than a year)

    Pros

    Good way to show a job experienece on resume

    Cons

    When you hire in as no sales- - stay that way- do not say that to get a body in the ranks. You say you are customer first. Fine do it ! Be wary on phrasing in interviews.

    Advice to Management

    Allow the Technical support to give top notch quality service to the customers and not push the sales, the customers are the company and are already mad that they are paying high prices for services that don't work- If you want a WOW experience with the customers back them and your employees - is it wortha high turn over losing good help to keep a client?? think about it ...


  10. Pros

    The offer scheduling that fit the demands of everyday life which was great considering the work-life balance. The culture was at best demanding and coercive. My experience was ok. Upward mobility in the organization was a little difficulty. I think the organization is great.

    Cons

    The offer scheduling that fit the demands of everyday life which was great considering the work-life balance. The culture was at best demanding and coercive.


  11. It was a nice company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Sutherland Global Services full-time (Less than a year)

    Pros

    The best things here in this company are the benefits they are providing.

    Cons

    Some of the Challenges in this company are the Salary and benefits sometimes we always have a dispute with this company its really hard to file a dispute since their payroll is in India it really takes time.

    Advice to Management

    Please Ask your employees what are the things you need to improve. Don't just say it to us Do it!



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