Sutherland Global Services Reviews

Updated July 28, 2015
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241 Employee Reviews

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  1. Good for a 1st job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services full-time

    Pros

    fun people to work with

    Cons

    pay is low and no benefits


  2. Not the best, but certainly not the worst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The ability to work from home was definitely a pro. There was also good support available in the event that a customer had a question that you didn't know the answer to. Generally I enjoyed the work, just not the culture.

    Cons

    No matter how hard I tried, it seemed that I kept getting stuck with the late shift. Unfortunately this did not fit into my life well, so I was forced to move on.


  3. Helpful (2)

    Good job with employment, probably not the best career due to small raises.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Rochester, NY
    Former Employee - Technical Support in Rochester, NY

    I worked at Sutherland Global Services full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    You work from home, you can communicate with coaches and managers through a messenger. This is a good job for call center or work from home type experience. It's also good experience for technical support.

    Cons

    Unless you are very consistent with attendance or perform extremely well, the raises seem to be quite minimal. I would prefer something with potential growth, and there's not much room for advancement.

    Advice to Management

    I would ask for larger raises etc.


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  5. Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutherland Global Services

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Office Culture and middle management

    Cons

    Comp and benefits, employee retention


  6. Steady work, but there was too much moving around within the facility.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chat Associate in Syracuse, NY
    Former Employee - Chat Associate in Syracuse, NY

    I worked at Sutherland Global Services full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Steady work with some choice in shifts Offered a new assignment when old ones ended. Good training programs and post training support.

    Cons

    Did not like being moved from area to area every few weeks. Work areas were too noisy due to several boomboxes brought in by management. Client kept changing its policies, sometimes doing a complete about-face on some issues. Too many metrics and too much time spent discussing metrics.

    Advice to Management

    Bring back free coffee Get rid of the boom boxes.


  7. okay employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Rochester, NY
    Current Employee - Technical Support in Rochester, NY

    I have been working at Sutherland Global Services full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    easy to get in, my team manager and teammate were pretty easy to get along with

    Cons

    poor compensation, high turnover rate

    Advice to Management

    pay people more


  8. Neutral

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland Global Services full-time (More than 5 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Fun, and friendly environment. If you are a person who likes challenges, and is flexible, then apply. But be aware, you will be expect to adapt to all and any changes that the client demands. Great job for those just exiting from highs-school. Alot of valuable lessons of the corporate world can be observed.

    Cons

    It's difficult to be promoted to a higher position.

    Sutherland Global Services Response

    Jun 11, 2014 – Sourcing Solutions Specialist

    Hello, and thank you for taking the time to review our company. I’m glad your time here was spent in a fun and friendly environment! Sutherland strives to build a strong, supportive, and exciting ... More


  9. The training was very challenging, but the staff and trainers were very supportive.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Gates, NY
    Former Employee - Customer Service Representative in Gates, NY

    I worked at Sutherland Global Services full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    I like the working enviroment, some people were not what i expected but over all it was a good experience

    Cons

    Some of the challenges were dealing with different personalities, moods at time of calls

    Advice to Management

    none

    Sutherland Global Services Response

    Jun 11, 2014 – Sourcing Solutions Specialist

    Thank you for your review! Your heading caught my eye, “challenging, but supportive.” Sutherland Global Services provides training programs that are unlike any other. From our training staff to ... More


  10. Helpful (6)

    Work-at-home setup is legit, part-time hours are ok, personnel is HORRIBLE.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Bakersfield, CA
    Current Employee - Technical Support Representative in Bakersfield, CA

    I have been working at Sutherland Global Services part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Training was intense but VERY beneficial/learned a lot. Work-at-home setup is the most secure/legit I've seen. Got the hang of things very quickly.

    Cons

    Folks in HR lose your paperwork or don't receive it, constantly! Had to fax something at least twice before the received it. Pay rate wasn't adjusted after training and managers were not on top of getting it corrected. Speaking of managers, communication with managers is HORRIBLE. Can't get anyone on the phone. They don't return emails, and you feel like the only time you hear from them is when it comes to your metrics.

    Advice to Management

    COMMUNICATE with your employees! Work at home is already isolated enough. Don't make yourself unavailable when employees have questions or concerns. It just leaves a bad taste in my mouth even though I love the work at home setup and love what I do for you guys.


  11. Helpful (1)

    Not going to get much better with call center jobs.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Help Desk in Rochester, NY
    Current Employee - IT Help Desk in Rochester, NY

    I have been working at Sutherland Global Services full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good place to go when you really need a job and their IT positions are a great place to build some experience.

    Cons

    The corporate level has very little care for their employees, they will sometimes work you to insanity.

    Advice to Management

    You may want to check over some of your departments and see how things fall into the Sutherland standards. There is a lot of inconsistencies.



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