Symetra

  www.symetra.com
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Symetra Reviews

Updated Jun 10, 2014
All Employees Current Employees Only

2.5 104 reviews

40% Approve of the CEO

Symetra President, CEO, and Director Thomas M. (Tom) Marra

Thomas M. (Tom) Marra

(60 ratings)

27% of employees recommend this company to a friend

Review Highlights

Pros
  • Work-Life Balance reasonable in terms of number of hours worked ((in 14 reviews)

  • Great people - including leadership team(in 12 reviews)


Cons
  • encourages a work/life balance but then punishes you for trying to have one(in 6 reviews)

  • Women in upper management positions are few and far between (if they are in(in 6 reviews)

28 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Big company culture, small company - NOT a good mix

    Anonymous Employee (Current Employee)

    ProsHours are good, flexible.
    Pay is competitive.
    People are very nice, for the most part.

    ConsThis company has absolutely no sense of direction or purpose. They have no idea what their target market is and try to sell everything to everyone. As a result, they have no expertise in any market space.
    They have recently been bringing in management from very large corporations, along with all of the political intrigue and backstabbing that goes along with it.
    High level managers are being assigned to head areas of the company for which they are not suited by expertise, education or training.
    When I came here from a large corporate atmosphere, a small company like this was a breath of fresh air. With all the recent changes and lack of direction, the air is not nearly as fresh as it used to be.

    Advice to Senior ManagementPick a market space that you want to be in, and be good at it. Focus!!!
    Don't bring in "friends" from other large companies simply because they are from a large company. Large does not always equal better.
    Upper level management really should have some idea of what their people do, since at some point they will be called on the make decisions which affect the workers. It'd be nice if they actually knew what they were talking about.
    LISTEN to your employees instead of just nodding your head and telling them what you think they want to hear. Wars are not won by generals. They are won by the professional soldiers. Whose opinion should you trust more?

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Lots of turnover, Lots of drama, Not worth it

    Customer Service Representative (Former Employee) Bellevue, WA

    ProsNext to Bellevue Transit Center, so you don't have to wait too long for a bus. Nice coworkers. Work schedules have some flexibility.

    ConsLots of turnover, so its difficult to find people that can help you with customer questions. Service goals are very tough to reach.

    Advice to Senior ManagementMake it a less stressful place to work. Service rep jobs at other companies aren't this bad.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    employee moral is rolling downhill

    Anonymous Employee (Former Employee) Bellevue, WA

    ProsLocation, and great co-workers

    ConsMany managers show favoritism to friends. Employees are asked to take risks to try to grow in their positions, but if a mistake occurs, they are then "targeted" until they get discouraged and quit. This behavior is from the top down.

    Advice to Senior ManagementSupport your employees to help them grow and learn.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    2 people found this helpful  

    Not what I signed up for

    Anonymous Employee (Current Employee)

    Prosdecent benefits, most locations have WFH options, middle management is made up of good, hard working people

    Conssenior leaderships is vague and not held accountable, IT resources are very outdated, each location seems like a separate entity-not all following the same policies/rules.

    Advice to Senior Managementlisten to employees. spend money where it is needed and not on sales incentives...bigger/better servers & bandwidth, encourage telecommuting in the field, lease reasonable sized space and combine locations. walk the talk and live the messages you try to promote

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Overworked employees and inexperience managers

    Anonymous Employee (Former Employee)

    ProsNice location, dedicated people, benefits, flexible hours

    Conssalary, parking cost, inexperience managers, and lack of team work in departments. Employees leave and they don't fill the position.

    Advice to Senior Managementhire some real workers not dictators.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Symetra is in the dark ages. Upper level management has no saavy and is clueless about how to market in our digital age.

    Anonymous Employee (Former Employee)

    ProsGood work/life balance. Very little over-time. Great benefits (6% matching 401K). The company really emphasizes employee volunteerism.

    ConsHorrible morale. 50% of the people in my department hated their jobs due to poor management. Managers have no backbone and aren't willing to stick up for their employees.

    Advice to Senior ManagementThere are a lot of smart, talented people with great ideas working in positions beneath you. Listen to them!

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Company lacking an identity.

    Anonymous Employee (Former Employee) Bellevue, WA

    ProsFlexible work arrangements and nice people

    ConsPay, Senior Management, Lack of long term potential

    Advice to Senior ManagementFigure out what the long term strategy should be and focus on the things you do well.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    3 people found this helpful  

    horrible company

    Anonymous Employee (Current Employee)

    Prosabsolutely no pros to this company

    Consi hated everything, except the sick leave

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Great people, but I'm concerned about the future.

    Anonymous Employee (Current Employee) Bellevue, WA

    ProsMany of the company's "doers" care genuinely about the products/services they provide, and the company's customers. The benefits are good for the company's size. The flexibility to work from home or shift hours is nice, and shows focus on work-life balance.

    ConsThe company's culture seems to be shifting to one that cares less about what the company is meant to provide, has less accountability, and makes employees afraid to speak up.

    Advice to Senior ManagementDon't forget how important collaboration across levels is. Be careful not to alienate our dedicated and knowledgeable workforce. Improvement requires change, but being open & collaborative with employees is more likely to keep them on board with changes than keeping them in the dark is.

    Come to the floors where the doers do, and maybe get your hands dirty with us occasionally. It's hard to stand behind a management team you never see, that works on a floor much nicer than any of the rest of us do, and that we hear from mostly when being blindsided by changes. The best managers ask, listen, and offer perspective.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    5 people found this helpful  

    Was good, but now becoming just another "revenue per share per quarter" machine...

    (Former Employee) Bellevue, WA

    ProsMost non-management people are great and hard-working
    Great location
    Good benefits
    401K

    ConsLack of clear vision
    Entering a very mature market at high costs. (Everyone is asking why are we doing that at all?)
    Constantly shifting priorities
    Executive Management cares more about their job security and perks than anything else
    Politics are horrible, people being reprimanded if they voice their concerns openly
    Interdepartmental conflicts and competition
    Favoritism
    Miniscule pay increase for worker bees, expenses and budgets being cut, while executive comp is growing by 30-40% per year (check out financial and executive comp info from public sources)
    Many good, talented people left, some were let go. Waves of new out-of-town senior management people come and bring their own people with them, who are yet to prove themselves
    Lack of managerial courage and responsibility - lots of finger pointing.

    Advice to Senior ManagementInstead of talking about willingness to make positive changes DO IT! I know management conducted polls and were "shocked" to learn how unhappy people were. Either there is a huge disconnect or you know the problem and don't want to admit it.
    If you really want turn this around start actually doing what employees suggest, not what Divisional SVP thinks.
    Also, minimize the gap in treatment and comp between senior/executive management and workers who actually make this company great.
    Don't be afraid to reward and appreciate talented people. And stick to your promises.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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