Symetra

  www.symetra.com
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Symetra Reviews

Updated August 2, 2014
Updated August 2, 2014
116 Reviews

2.8
116 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Symetra President, CEO, and Director Thomas M. (Tom) Marra
Thomas M. (Tom) Marra
69 Ratings

Review Highlights

Pros
  • Work-Life Balance reasonable in terms of number of hours worked ( (in 14 reviews)

  • Great people - including leadership team (in 12 reviews)


Cons
  • encourages a work/life balance but then punishes you for trying to have one (in 6 reviews)

  • Women in upper management positions are few and far between (if they are in (in 6 reviews)

More Highlights

20 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Benefits, Inconsistent Employee Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contracts and Licensing Coordinator  in  Bellevue, WA
    Current Employee - Contracts and Licensing Coordinator in Bellevue, WA

    Pros

    The benefits are great, with 3 options to choose from for medical. You have your choice of a transit pass for $8 taken out of every paycheck, or a parking pass for around $60 a paycheck. Tries to support work/life balance with a 38.75hr work week. Business casual dress code--most people wear jeans.

    Cons

    Training is sub-par and seems to be an after thought with much of the management. Advancement is not consistent with seniority or meritocracy; it is at the whim of the management as to who will progress and who will stay behind.

    Advice to ManagementAdvice

    Get rid of the problem employees faster than you have or haven't in the past. It would also be nice if management would take the time to learn exactly what it is that the other employees do so as to provide better support.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Nice people but poor management after turnover in 2010.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA

    Pros

    People and location are nice.

    Cons

    Management appear untrained in soft skills and mentoring. Quality is not as important as meeting the timeframes.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great Learning Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative IV  in  Bellevue, WA
    Former Employee - Customer Service Representative IV in Bellevue, WA

    Pros

    The people are great and overtime pay was good. Nice location, lots of happy hour choices nearby.

    Cons

    Management is very cliquey, promoting those within their circle before others. Difficult to move up beyond your immediate department. Cost for parking was astronomical. Lots of overtime.

    Doesn't Recommend
    No opinion of CEO
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  5. 1 person found this helpful  

    They're trying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - New Business Support  in  Bellevue, WA
    Current Employee - New Business Support in Bellevue, WA

    Pros

    Company is currently growing rapidly

    Cons

    1 year position policy before you can move around

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Great people with trust issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management  in  Bellevue, WA
    Former Employee - Management in Bellevue, WA

    Pros

    Working with people who are smart, resourceful and just plain nice. Good work / life balance.

    Cons

    Management goals and actions did not always align, and little communication of why the change in direction. Worker bees didn't trust their management in multiple areas of the company.

    Advice to ManagementAdvice

    Communicate and be as honest as you can. Stick to the rules of engagement you set out that you want everyone to follow.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    One word: Neutral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Analyst  in  Bellevue, WA
    Current Employee - IT Analyst in Bellevue, WA

    Pros

    Work life balance. Flexible hours. Somewhat interesting work. Very "polite" company to work for and good people to work with.

    Cons

    Morale is low in many departments. Higher ups don't seem to have it all together and send very mixed messages. Not a lot of trust.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Good work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst  in  Bellevue, WA
    Current Employee - Systems Analyst in Bellevue, WA

    Pros

    Reasonable work hours. Great for maintaining a family life.
    Good place to learn and being able to contribute.

    Cons

    Big old company with long history from Safeco time.
    It is political.

    Advice to ManagementAdvice

    Management needs to be more transparent. They are trying to achieve that. But it's not happening yet.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    VP CMO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President CMO  in  Seattle, WA
    Current Employee - Vice President CMO in Seattle, WA

    Pros

    working with teams to create a value prop and hit the strategic objective

    Cons

    leadership is weak, expect to work independently

    Advice to ManagementAdvice

    talk to the team

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Not the same

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Bellevue, WA
    Former Employee - Manager in Bellevue, WA

    Pros

    Exciting opportunities to grow & learn more

    Cons

    Uneven work expectations across organization, trending like most financial services firms - excessive work hours and pressure to meet deadlines

    Advice to ManagementAdvice

    Treat staff at all levels with respect; engage them and their ideas to encourage a sense of team

    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Striving for mediocrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA

    Pros

    Decent pay and benefits
    Nice location
    People generally treated with respect
    Good balance of gendor
    OK to be gay

    Cons

    Lack of strategic vision
    Absent CEO
    overworked front-line managers
    Lack of opportunities for CSRs to advance

    Advice to ManagementAdvice

    Get in touch with what's actually going on in key areas. Stop settling for sound bytes from middle managers, and dive a lttle deeper. Stop dabbling in distribution strategies and set a direction. Company values don't begin and end on a screen-saver. Stop talking about values and start showing us values we can rally around.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Symetra Response

    Mar 11, 2013HR Director & AVP

    Thanks very much for your post — and for highlighting both the things you like about Symetra and the opportunities we have to improve. We do strive for a diverse workforce and a work environment that ... More

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