T.G.I. Friday's Reviews

Updated August 15, 2014
Updated August 15, 2014
298 Reviews

3.0
298 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
T.G.I. Friday's President & CEO Nick Shepherd
Nick Shepherd
93 Ratings

Review Highlights

Pros
  • Flexible schedule, great co-workers, fun lively environment (in 23 reviews)

  • I needed a job with flexible hours while in school (in 15 reviews)


Cons
  • Long hours, not knowing when exactly you'd get out (in 14 reviews)

  • I worked long late hours all the time (in 5 reviews)

More Highlights

45 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Disturbing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hostess  in  Bridgewater, NJ
    Current Employee - Hostess in Bridgewater, NJ

    I have been working at T.G.I. Friday's part-time for more than a year

    Pros

    Great to work around people in my age group.

    Cons

    Horrible pay unless you work a billion hours a week. Scheduling is not reliable, therefore it's hard to pay bills and meet deadlines. Management will tell you they will move you up as a server or bartender, and you end up being led on for months, maybe even a year or so. Then, once they finally tell you they'll move you up (for real, this time), they take weeks and weeks to get you there. Customers are rude and inconsiderate, and there is so much drama. Coworkers leave on a busy Friday or Saturday night to have sex in the employee bathroom. The place is filthy. No one takes responsibility for their own problems. Drama, drama, drama. Management is horrible. They think they're high and mighty when they have no idea what in the world they're doing. It's scary that they let some of these people run a restaurant. I currently work here, but I'm looking for a new job. I can't stand this place.

    Advice to ManagementAdvice

    Get new management, treat employees with respect (were human beings too, after all), and increase pay/regulate hours!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Long, Late Hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T.G.I. Friday's

    Pros

    The closeness developed between employees. Being able to become friends with customers, Bonus is good if able to attain the goals that are set. Except when stores start to bonus it seems that the bonus structure is changed,.
    Number of vacation weeks is very generous

    Cons

    Long late hours, General Managers are able to leave early, Quality of life as it probably is in many restaurants is non-existent

    Advice to ManagementAdvice

    Spend more time in your units.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    daily duties

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dishwasher  in  Paterson, NJ
    Current Employee - Dishwasher in Paterson, NJ

    I have been working at T.G.I. Friday's full-time for more than 3 years

    Pros

    clean place to work and local.

    Cons

    hours are awful as is pay

    Advice to ManagementAdvice

    be more lenient on hours.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    TGIFriday's Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at T.G.I. Friday's full-time for more than 5 years

    Pros

    Most of the employees are fun

    Cons

    there is very little job security

    Advice to ManagementAdvice

    stop changing everything all the time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Sad what this company is becoming.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager  in  Phila, PA
    Current Employee - General Manager in Phila, PA

    I have been working at T.G.I. Friday's full-time for more than 10 years

    Pros

    Vacation, salary and benefits. Thats the only thing that keeps me there. Other than that , there is really nothing good to say.

    Cons

    Senior management is horrendous. They treat you horribly. Expectations are insanely ridiculous . Bonus is unattainable. Open every holiday , even though it is not fiscally responsible . When I started here I loved it . It is now truly hell on earth. DO is clueless and rotten. Quality of life is non existent . You will be harassed while on vacation , forced to be on conference calls CONSTANTLY, your day off is never a day off .

    Advice to ManagementAdvice

    When Tri corp takes over , START over!!! Start with getting rid of the all the people that hold titles they shouldn't !!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Everything

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T.G.I. Friday's

    Pros

    Great job to get your foot in the door for serving, good experience, good friendships with other employees and some customers

    Cons

    Challenging, calls out a lot in the summer

    Advice to ManagementAdvice

    Schedule your employees better, find a better time to let them go, actually tell an employee when they do something wrong, and don't beat around the bush

    Doesn't Recommend
    Approves of CEO
  8.  

    2008-2011 were fantastic, however late 2012 was miserable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Busser/Host/Server  in  Valparaiso, IN
    Former Employee - Busser/Host/Server in Valparaiso, IN

    I worked at T.G.I. Friday's part-time for more than 3 years

    Pros

    It was a really fun atmosphere with genuinely caring management. However, in 2012 it was heavily changed by upper management.

    Cons

    New rules and ridiculous hours were implemented quickly, and it made for very unhappy employees and middle management.

    Advice to ManagementAdvice

    Let employees get a feel for customers and give them the freedom to give personality to guest experience.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Far too much pressure to be a server!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Austin, TX
    Former Employee - Server in Austin, TX

    I worked at T.G.I. Friday's full-time for more than 5 years

    Pros

    Teamwork (depending on which store/area you work at), growing menu/ fresh menu items, vacation time

    Cons

    It's a big corporation so all they care about is driving sales. We have a new daily, weekly, monthly contest every few days and it's almost impossible to keep track of what contest they're focusing most on, especially when there are 4 contests being run all at once. They are very forceful about having a high PPA, upselling, alcohol sales, and guest surveys, to the point of we are threatened to be demoted to host if we don't sell enough alcohol, have a high PPA, and consistently receive good survey results. And it is stupid how anything that is considered "positive" on the survey is 9 or 10. We're consistently written up for receiving an 8 or 7 on a survey, even when the guest believes that is a good rating and has nothing but good to say about us. The list of "non-negotiable brand standards" that we are required to perform at each table absolutely ridiculous, almost impossible to execute, and annoying to the guests! It takes about 3 minutes to "properly" greet our tables and another 5 minutes total throughout the rest of the dining experience to upsell, ask a million questions, and upsell even more. The managers do not communicate with one another and each one cares about something different, and most of them do not agree on how to handle coupons, guest complaints, upcharging, etc. The cooks generally do not care about their jobs, and each cook makes each dish differently, so the guest never gets consistent food quality, recipe, ingredients, and especially portion sizes. Same goes with bar drinks, every bartender makes every drink differently and the guests never know what to expect. Management does not pay attention to who works on which holidays, so the good workers usually end up working every holiday while others get almost every single one off. I worked 4 out of 5 holidays so far this year and when I asked if I could have the next one off, the manager was not sure...how fair is that when most of my coworkers have only worked 1 or 2 so far and will also have the next few off?!

    Advice to ManagementAdvice

    More communication among each other, and, please, sit down and discuss main issues and agree on how to handle them so we're not given a different answer each time we ask.

    Doesn't Recommend
    Neutral Outlook
  10.  

    Amazing co-workers make it hard to go somewhere else... even when you aren't making enough to survive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at T.G.I. Friday's full-time for more than a year

    Pros

    Schedule is great for students and those with second jobs. People are so much fun and get along well because they look for a certain type of personality when they hire. If you have great managers, you will really enjoy your job (that's a BIG if). They don't make you pay for walk outs or uniforms.

    Cons

    Schedule and sections are based on sales that are 1) Raised every week and 2) Almost always followed by a new e-mail blast containing BOGO coupons and/or the announcement of a new pick 2 or 3 promo.

    Don't be surprised if you are new and only scheduled 2 shifts a week and cut after 2 or 3 tables on a day shift. And yes, you will still be required to do sidework and wrap silverware for up to an hour after you've been cut.

    Coupons are relentless and you will lose a ton of money because of them. Tip out is high. During day shifts, the busser may be sent home and there's often no dishwasher because of labor. You will do their jobs, and still tip out based on sales, regardless of how long the SA was there.

    WHATEVER YOU DO, DO NOT LOSE YOUR BANK. A server accidentally lost his wallet in the dumpster while taking out the trash and we ended up all pitching in because he owed the restaurant a good $100 more than he had made that night.

    Advice to ManagementAdvice

    Figure out a better way to create good sales incentives. Encourage sales using a technique that doesn't involve singling out poor performers (who may be getting only 1 shift a week and don't stand a chance) and yelling at employees that the restaurant is barely paying for in the first place. Making everyone feel valued and appreciated goes a VERY long way and extra money spent on decent incentives would more than pay for itself.

    Hire and do anything possible to retain good GMs that will look out for their employees! The restaurant I worked at was the lowest grossing in the franchise. After we got a new GM, we became the second highest. He was easygoing, had our backs, and never yelled or put an insane amount of pressure to meet our sales goals. Because we genuinely wanted to do a good job for him, our PPAs went way up. I'm not speculating, we actually had conversations about this being the reason our sales were better.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    TIGFRIDAYS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Line Cook  in  Kalamazoo, MI
    Former Employee - Line Cook in Kalamazoo, MI

    I worked at T.G.I. Friday's full-time for more than a year

    Pros

    i liked some of the crew i worked with

    Cons

    no advancement
    lack of respect for regular employees

    Advice to ManagementAdvice

    get your act together

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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