T.K. Maxx

  www.tkmaxx.com
  www.tkmaxx.com

T.K. Maxx Reviews

Updated October 18, 2014
Updated October 18, 2014
91 Reviews
3.0
91 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Michael MacMillan
33 Ratings

Review Highlights

Pros
  • very good pay for part timers and easy to up the heirachy (in 12 reviews)

  • I felt valued and the hours are flexible which I really needed (in 4 reviews)


Cons
  • Poor work-life balance - getting out 2 hours late at 11 pm is not acceptable when your a 16 year old student (in 4 reviews)

  • managers and team leaders where dreadful (in 6 reviews)

More Highlights

19 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Reading, England (UK)
    Current Employee - Sales Associate in Reading, England (UK)

    I have been working at T.K. Maxx part-time (more than 3 years)

    Pros

    none good i can rember

    Cons

    if you want a mental health issues than this is the job for you i work for tk maxx for about 3 years i told my stor manger i felt low i might do something to hurt myself she said thehs nothing she can do so it left it at that about 2 weeks i ended tring kill my self 2 times cuting myselfe

    Advice to ManagementAdvice

    moor understanding stop calling moor traning ps i no you not paying us after 9pm or 10pm at xmas btw they would sign us out 30, 45, or hour before we had finisher so is this far i don,t think this is far

    Negative Outlook
    No opinion of CEO
  2.  

    TKMaxx at Manchester City Centre management team its disgraceful,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Normal Associate in Manchester City Centre, England (UK)
    Former Employee - Normal Associate in Manchester City Centre, England (UK)

    I worked at T.K. Maxx part-time (more than 3 years)

    Pros

    Money, staff discount, associate room

    Cons

    Associates are treated like objects that are part of the company, even younger members of the management team talk down on older ladies that are part of the associate teams, we always get threaten with losing our jobs, always pushed to the limits of a nervous breakdown. Members of staff protect each other and quite often make fun of the associates on the shop floor and system’s office, they are bullies. If the store manager doesn’t like us we have no one else to talk to so we have to do all their whims.

    Advice to ManagementAdvice

    Instead of training associates to do your job while you all have a cup of tea when the store it’s busy, you should remember why you are getting paid for. And promote people, if they have team leader responsibility and work like so, why don’t you give them the job title and fair pay. Respect staff we are part of the company as the work force not as objects and maybe you will earn our respect and admiration.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Started off with high hopes, but bad policies, poor management ruined it for me.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T.K. Maxx part-time

    Pros

    There are some nice people who work there.

    Hourly wage is slightly more than minimum wage.

    10% discount...

    Cons

    1.) Unpaid Meetings:
    It is mandatory to come to work 10 minutes before every shift for an unpaid meeting (the daily "brief"). You are not allowed to clock in until the meeting is over, which could be after your intended start time for your shift. If the "brief" is so important for the job, why don't we get paid for it?

    2.) Too Many Managers
    With so many assistant managers, it's common to be given conflicting directions, tasks, and information, and then getting in trouble with all of them because you can't please them all. Maybe the managers can't keep up with the constantly changing rules. Every day it seemed the rules changed.

    3.) Closing Shifts Never End at 8:30pm
    If you work a closing shift and you're meant to leave at 8:30pm, be prepared to stay until 9pm or sometimes later. (At least you get paid for THAT extra work.)

    4.) Bag Searches and Occasional Body Searches
    A bag check is understandable, but it was very uncomfortable to witness a fellow associate undergo a body search/frisking after being randomly selected. A female assistant manager did the body search/pat-down on the female associate, but still, it really feels as though we're prisoners.

    5.) Rota Only Put Up A Week in Advance
    The rotas run from Sunday to Saturday, and they are put up one week at a time. It's difficult to make any plans in advance.

    Advice to ManagementAdvice

    If you want your employees to show up ten minutes before their shift starts, you need to pay them for that time.

    If you're going to have so many assistant managers, make sure they are all on the same page, so they don't give conflicting information and directions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Pretty dire.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Watford, East of England, England (UK)
    Former Employee - Sales Associate in Watford, East of England, England (UK)

    I worked at T.K. Maxx full-time (more than 3 years)

    Pros

    It paid above minimum wage and there was the *possibility* of flexible working hours. It's also involved with charity work, which is great.

    Cons

    The work is tiring, repetitive, and boring - there are unreasonably high expectations from managers as regards what you should be able to accomplish in any given space of time. Time allotted to do certain tasks was decreased sometimes without any good reason. Managers were also consistently un-supportive in the face of abusive customers. All types of shifts meant being on your feet for hours and you were *always* expected to stay later than your shift's scheduled finish at closing time, to the point where you weren't allowed to leave even if you asked to. It was unusual to leave any sooner than two hours after your shift had finished. I don't understand why TK Maxx didn't just rota people in to do this shift if they needed people to do it. On some occasions it was very difficult to get the hours you wanted, too - the store I worked at seemed to prefer having a lot of staff doing very few hours each.

    The managers have their own agendas and treat sales associates and floor staff like tools to meet their goals. They often spoke to us as if we were unruly, untrustworthy children who needed constant supervision. Sick days and holidays are handled really badly. Holiday was hard to take and it was difficult to find out when it would reset, how much you had left, etc. Staff who call in sick days are treated like slackers no matter what the reason - if you phone in yourself you're guilt-tripped over the phone and often told to come in anyway.

    There's little opportunity to improve - we were told there would be options for staff to move into the head office or higher management roles but this never happened.

    In advance to my applying to jobs elsewhere I helped to train someone as I had learned a few specialised tasks. As soon as this was done the store stopped giving me shifts without warning. When I asked why this was they answered that I had 'known all along' I'd have to leave once my 'replacement' was fully trained when this had never been discussed, let alone put in writing. After a few months I was told to hand in my notice because head office didn't like leaving me on the payroll when I was doing 0 hours. This was after working at the store for three years, part- and then full-time. It felt like a petty end to an unpleasant 'career'.

    Advice to ManagementAdvice

    Start treating staff like humans instead of disposable tools and put some consistent, transparent policies in place regarding things like career advancement, hours to be worked, etc.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Garbage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Glasgow, Scotland (UK)
    Former Employee - Sales Associate in Glasgow, Scotland (UK)

    I worked at T.K. Maxx as a contractor (less than an year)

    Pros

    None at all, I'm afraid.

    Cons

    Crap staff, crap managers, crap hours, crap pay, crap customers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    dreadfully horrendous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Edinburgh, Scotland (UK)
    Former Employee - Sales Associate in Edinburgh, Scotland (UK)

    I worked at T.K. Maxx part-time (more than an year)

    Pros

    pay was the only good thing as this was my first job. and some of the people who work there.

    Cons

    managers and team leaders where dreadful. did not help you in anyway. just expect you to know everything. horrible hours. expect far too much of a person. and they do not take employees other commitments into consideration. the costumers there treat staff as scum. and in my experience there was no bonus to working at tkmaxx.

    Advice to ManagementAdvice

    get the store managers to actually be part of the team and knuckle down and do there bit with staff. instead of making associates to all the wost jobs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    crazy and awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Deputy Store Manager in London, England (UK)
    Former Employee - Deputy Store Manager in London, England (UK)

    I worked at T.K. Maxx full-time (more than an year)

    Pros

    if you ever thinking of leaving your job to join tk maxx think again they company gives an image of good working environment, from my experience its the worse company i have worked for HR department is very weak so staff right do not apply , managers are expected to work min of 11 hours a day and they is no organisation at all

    Cons

    no comments need to change the mentality of the business

    Advice to ManagementAdvice

    think about your and your team leaders spend time to develop people, and managers please d some work

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Worst place I've ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bulk FLT in Walsall, England (UK)
    Former Employee - Bulk FLT in Walsall, England (UK)

    I worked at T.K. Maxx full-time (more than 3 years)

    Pros

    None unless you're braindead and can't find work anywhere else

    Cons

    Bad management, long hours with no recognition

    Advice to ManagementAdvice

    Get a job somewhere else

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    appauling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Leeds, England (UK)
    Former Employee - Sales Associate in Leeds, England (UK)

    I worked at T.K. Maxx part-time (more than 3 years)

    Pros

    best thing working at tkmaxx was the associates they was all very friendly

    Cons

    some of my daily cons was having a horrible sexist bully of a manager! i constantly reported himm to HR and nothing was ever done about it except talking to someone above him and as always they didnt believe a word that i said! i worked at tkmaxx for four years and was bullied by my manager for two years and in my opinion he forced me out of my job!

    Advice to ManagementAdvice

    you need to consider who you employ to be managers at tkmaxx and actually listen when more that four associates complain about this laim excuse of a man youd think youd actually do something but your not going to bother if hes made the company more money get your priorites straight if you havent got happy managers you wont get happy staff!!!!!!!!! two words slave labour!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    worst job I've never had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cash Office Associate in Aberdeen, Scotland (UK)
    Former Employee - Cash Office Associate in Aberdeen, Scotland (UK)

    I worked at T.K. Maxx part-time (more than 3 years)

    Pros

    the only pro i can think of was the whopping 10% discount! other than that nothing!

    Cons

    different set of rules for different people, holiday requests were never looked at, if you were genuinely sick you were forced to come in, no incentive to move up in the work place, wages were always wrong, training was very basic and who ever did the training didn't know how to do the job! "non uniform" policy was a joke. management never stepped up to help the associates!

    Advice to ManagementAdvice

    my only advice to the management would be listen to your associates and pull your finger out and help when its busy!!!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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