T.K. Maxx Reviews

Updated April 13, 2015
22 reviews filtered by
  • Any Location
  • Any Job Title
1.0
22 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Michael MacMillan
5 Ratings

22 Employee Reviews

Sort: Popular Rating Date
  1. Respect is a two way street.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at T.K. Maxx part-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You will most likely meet some lovely colleagues who will help support you when you want to quit - which will be on a weekly basis if you survive the first 3 months.

    Cons

    No incentive schemes or recognition for work above & beyond (which you will do from the day you start!) . Lock you in after hours if the management haven't "managed" the time well and the store is still a mess! Partners,mums & dads collecting staff from work (Some 16yr olds parents) left banging on the door ! No set duties you must be "Jack of all trades". Ridiculous amount of work ratio to number of staff. Will take on loads of staff for a new store within 3 months 60% or more will be laid off those left will have their hourly contracts significantly cut. Mandatory training which is basically just videos.No first aid trained personnel on site. Over paid managers who also receive regular high bonuses but staff get nothing. High staff turn over - not interested in keeping good workers.Your days of work/hours can be changed on a daily basis without your consent - your life is theirs!

    Advice to Management

    It's the staff that make you money and keep everything ticking over it's about time your company started to value them. Could learn a lot from somewhere like Sainsburys for example - some of their staff have worked their 20yrs or more for a reason, they believe in investing in people. I hear working at head office is "fun" and "vibrant" but very different down the pecking chain at store level.
    Incentive schemes needed. When you are due to clock off at a certain time you should leave at that time - not made to stay on because your managers couldn't manage! I remember an employee who's dad had passed away on contacting the store the first question that was asked was -"when are coming back into work?" Sums TK up in a nutshell!

  2. Graduate programme

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Allocation Analyst in Watford, East Midlands, England (UK)
    Former Employee - Allocation Analyst in Watford, East Midlands, England (UK)

    I worked at T.K. Maxx full-time (less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Fun place to work

    Cons

    Not enough support from others

  3. Helpful (1)

    Not so great...

    Former Employee - Associate in Horsham, England (UK)
    Former Employee - Associate in Horsham, England (UK)

    I worked at T.K. Maxx part-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Hmmm...

    Maybe the discount?

    Some, but by no means all of my colleagues were relatively amicable and approachable. The others were strangely hostile and spiteful, without discernible cause.

    Cons

    For brevity and therefore comprehension, I'll try to keep it short and sharp as possible. In no particular order.

    - I've never encountered such irrational and disproportionate hatred from customers, and prompted by comparatively petty issues. Before this position, I had previously spent several years in a direct customer service role, but I have never experienced anything like this. If a customer's request for a gift receipt was drowned out by the noise of the frontline, do you then deserve to be subject to public humiliation, vile innuendos and outbursts, and personal attacks and insults? One of my fellow colleagues burst into tears. What self-respecting person puts up with this kind of treatment, for a part-time, temporary, nearly minimum wage position? How can middle-aged people act like this and think it's okay? Good Lord...

    - The returns policy is far too generous. I'd estimate that about every third transaction involved a return. Where previously there was a dedicated desk for this, now it's up to the frontline associates to sort it all out. Some customers were obviously playing it, returning formal, sequinned dresses worth hundreds, for a full refund, nearly a month later. And then, upon closer inspection, some damage is noted, and a reduction is called for. This is not the way to make money. And returning intimate underwear and lingerie, to be put back on the shelves immediately? Revolting, unhygienic and potentially a health issue.

    - Some of the processes just defied common sense and practical implementation. Tiny slots for store receipt copies in the cash drawer, so that they spill out all over the floor. No formal process for reservation of unpaid/pre-paid items, causing confusion. A small amount of space available at the tills, for some pretty big and/or numerous items. Till processes that make it absurdly difficult to correct very basic mistakes.

    - Training is practically non-existent; you are expected to learn the job whilst doing the job, which isn't a great idea when it comes to operating tills, handling transactions and serving customers during a particularly busy period. Small mistakes can be quite problematic to sort out. Instead of the pointless, cheesy induction videos about 'company values' and so forth, more time should be spent 'inducting' you into the actual work you will be doing. Too many times, I had to rely on the word of someone on how to do thus and so, only to be told the opposite by someone else. Considering how any little mistake is treated with utmost seriousness, and even contempt, by sternly-faced staff and customers, you'd think that they might establish things more thoroughly.

    You get the picture.

    Advice to Management

    Take heed of the above. I am by no means alone in these sentiments.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Reading, England (UK)
    Current Employee - Sales Associate in Reading, England (UK)

    I have been working at T.K. Maxx part-time (more than 3 years)

    Negative Outlook
    No opinion of CEO
    Negative Outlook
    No opinion of CEO

    Pros

    none good i can rember

    Cons

    if you want a mental health issues than this is the job for you i work for tk maxx for about 3 years i told my stor manger i felt low i might do something to hurt myself she said thehs nothing she can do so it left it at that about 2 weeks i ended tring kill my self 2 times cuting myselfe

    Advice to Management

    moor understanding stop calling moor traning ps i no you not paying us after 9pm or 10pm at xmas btw they would sign us out 30, 45, or hour before we had finisher so is this far i don,t think this is far

  6. TKMaxx at Manchester City Centre management team its disgraceful,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Normal Associate in Manchester City Centre, England (UK)
    Former Employee - Normal Associate in Manchester City Centre, England (UK)

    I worked at T.K. Maxx part-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Money, staff discount, associate room

    Cons

    Associates are treated like objects that are part of the company, even younger members of the management team talk down on older ladies that are part of the associate teams, we always get threaten with losing our jobs, always pushed to the limits of a nervous breakdown. Members of staff protect each other and quite often make fun of the associates on the shop floor and system’s office, they are bullies. If the store manager doesn’t like us we have no one else to talk to so we have to do all their whims.

    Advice to Management

    Instead of training associates to do your job while you all have a cup of tea when the store it’s busy, you should remember why you are getting paid for. And promote people, if they have team leader responsibility and work like so, why don’t you give them the job title and fair pay. Respect staff we are part of the company as the work force not as objects and maybe you will earn our respect and admiration.

  7. Started off with high hopes, but bad policies, poor management ruined it for me.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T.K. Maxx part-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There are some nice people who work there.

    Hourly wage is slightly more than minimum wage.

    10% discount...

    Cons

    1.) Unpaid Meetings:
    It is mandatory to come to work 10 minutes before every shift for an unpaid meeting (the daily "brief"). You are not allowed to clock in until the meeting is over, which could be after your intended start time for your shift. If the "brief" is so important for the job, why don't we get paid for it?

    2.) Too Many Managers
    With so many assistant managers, it's common to be given conflicting directions, tasks, and information, and then getting in trouble with all of them because you can't please them all. Maybe the managers can't keep up with the constantly changing rules. Every day it seemed the rules changed.

    3.) Closing Shifts Never End at 8:30pm
    If you work a closing shift and you're meant to leave at 8:30pm, be prepared to stay until 9pm or sometimes later. (At least you get paid for THAT extra work.)

    4.) Bag Searches and Occasional Body Searches
    A bag check is understandable, but it was very uncomfortable to witness a fellow associate undergo a body search/frisking after being randomly selected. A female assistant manager did the body search/pat-down on the female associate, but still, it really feels as though we're prisoners.

    5.) Rota Only Put Up A Week in Advance
    The rotas run from Sunday to Saturday, and they are put up one week at a time. It's difficult to make any plans in advance.

    Advice to Management

    If you want your employees to show up ten minutes before their shift starts, you need to pay them for that time.

    If you're going to have so many assistant managers, make sure they are all on the same page, so they don't give conflicting information and directions.

  8. Pretty dire.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Watford, East of England, England (UK)
    Former Employee - Sales Associate in Watford, East of England, England (UK)

    I worked at T.K. Maxx full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It paid above minimum wage and there was the *possibility* of flexible working hours. It's also involved with charity work, which is great.

    Cons

    The work is tiring, repetitive, and boring - there are unreasonably high expectations from managers as regards what you should be able to accomplish in any given space of time. Time allotted to do certain tasks was decreased sometimes without any good reason. Managers were also consistently un-supportive in the face of abusive customers. All types of shifts meant being on your feet for hours and you were *always* expected to stay later than your shift's scheduled finish at closing time, to the point where you weren't allowed to leave even if you asked to. It was unusual to leave any sooner than two hours after your shift had finished. I don't understand why TK Maxx didn't just rota people in to do this shift if they needed people to do it. On some occasions it was very difficult to get the hours you wanted, too - the store I worked at seemed to prefer having a lot of staff doing very few hours each.

    The managers have their own agendas and treat sales associates and floor staff like tools to meet their goals. They often spoke to us as if we were unruly, untrustworthy children who needed constant supervision. Sick days and holidays are handled really badly. Holiday was hard to take and it was difficult to find out when it would reset, how much you had left, etc. Staff who call in sick days are treated like slackers no matter what the reason - if you phone in yourself you're guilt-tripped over the phone and often told to come in anyway.

    There's little opportunity to improve - we were told there would be options for staff to move into the head office or higher management roles but this never happened.

    In advance to my applying to jobs elsewhere I helped to train someone as I had learned a few specialised tasks. As soon as this was done the store stopped giving me shifts without warning. When I asked why this was they answered that I had 'known all along' I'd have to leave once my 'replacement' was fully trained when this had never been discussed, let alone put in writing. After a few months I was told to hand in my notice because head office didn't like leaving me on the payroll when I was doing 0 hours. This was after working at the store for three years, part- and then full-time. It felt like a petty end to an unpleasant 'career'.

    Advice to Management

    Start treating staff like humans instead of disposable tools and put some consistent, transparent policies in place regarding things like career advancement, hours to be worked, etc.

  9. Garbage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Sales Associate in Glasgow, Scotland (UK)
    Former Contractor - Sales Associate in Glasgow, Scotland (UK)

    I worked at T.K. Maxx as a contractor (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    None at all, I'm afraid.

    Cons

    Crap staff, crap managers, crap hours, crap pay, crap customers

  10. dreadfully horrendous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Edinburgh, Scotland (UK)
    Former Employee - Sales Associate in Edinburgh, Scotland (UK)

    I worked at T.K. Maxx part-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    pay was the only good thing as this was my first job. and some of the people who work there.

    Cons

    managers and team leaders where dreadful. did not help you in anyway. just expect you to know everything. horrible hours. expect far too much of a person. and they do not take employees other commitments into consideration. the costumers there treat staff as scum. and in my experience there was no bonus to working at tkmaxx.

    Advice to Management

    get the store managers to actually be part of the team and knuckle down and do there bit with staff. instead of making associates to all the wost jobs.

  11. crazy and awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Deputy Store Manager in London, England (UK)
    Former Employee - Deputy Store Manager in London, England (UK)

    I worked at T.K. Maxx full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    if you ever thinking of leaving your job to join tk maxx think again they company gives an image of good working environment, from my experience its the worse company i have worked for HR department is very weak so staff right do not apply , managers are expected to work min of 11 hours a day and they is no organisation at all

    Cons

    no comments need to change the mentality of the business

    Advice to Management

    think about your and your team leaders spend time to develop people, and managers please d some work

Work at T.K. Maxx? Share Your Experiences

T.K. Maxx

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.