T-Mobile

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T-Mobile Reviews

Updated November 18, 2014
Updated November 18, 2014
2,375 Reviews
3.7
2,375 Reviews
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T-Mobile CEO John Legere
John Legere
849 Ratings

Review Highlights

Pros
  • Very relaxed and laid back company to work at so there is a great work-life balance (in 117 reviews)

  • The company over all treats their employees very well with great benefits even at a part time level (in 319 reviews)


Cons
  • work/life balance in my role is hard because of the region I support (in 64 reviews)

  • Unrealistic expectations and lots of unnecessary tasks requested by upper management (in 98 reviews)

More Highlights

153 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    High Volume Retail Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    Pay, benefits and John Ledger. Executive Management is great making things happen. Very proud of the direction the company is going in. Phone line up is awesome now.

    Cons

    Not the place it used to be. Do it the right way is one of our values and the District Managers in LA cut corners and do everything the wrong way. They all need to be fired and people with a conscience and respect for hard working people.

    Advice to ManagementAdvice

    Stop promoting your friends and people who kiss you butt and promote based on talent

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    Experience but no career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Technical Specialist in Frisco, TX
    Former Employee - Senior Technical Specialist in Frisco, TX

    I worked at T-Mobile full-time (more than 3 years)

    Pros

    The pay was good but only so they could get you in the door, after that you were hooked because you couldn't afford to leave once you got used to the lifestyle. Management knew this and this was their strategy.

    Cons

    The time-off was too low, the culture is not conducive for good business and the perks were a joke. These cons show how stingy T-Mobile was and how little value they placed on employees. It was not like this when I started in 2009 but it ended that way right before they shut down 7 call centers, including the one where I worked in 2012.

    Advice to ManagementAdvice

    Change the culture in a positive way, go back to how it was when Sue Nokes was a vital component of the culture and seek to improve. There was a time when most T-Mobile employees thought management cared about us and our sacrifices, that changed once the culture changed in a negative way. The negative culture change caused all kinds of problematic changes to metrics, to PTO time and even SLAs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    I used to work for T-Mobile and other wireless operators and they are the worst network I have experienced.

    Former Employee - Sales Engineer in Austin, TX
    Former Employee - Sales Engineer in Austin, TX

    I worked at T-Mobile full-time (more than an year)

    Pros

    Time off is great, other than that, nothing.

    Cons

    Network needs to be updated as coverage is poor.

    Advice to ManagementAdvice

    Get your network up to par with the other carriers.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Financial care rep tampa florida

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    Good benefits pay good..nice gym

    Cons

    Unrealistic goals must be met or you are out..the most stressful job I ever had...I made me sick..very low morale .my whole team addressed this during a team meeting. .all that matters is metrics 100 percent of the time..your health will go down mentally and physically. Due to the burnout and extreme stress

    Advice to ManagementAdvice

    Stop treating people like a number..we are people too..management would never meet these metrics..they should have meet these metrics just to see how it effects your life....management has meeting joking and laughing all day just walking around the call center doing nothing productively. .

  6.  

    The absolute worst.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate

    I have been working at T-Mobile full-time

    Pros

    There is not a single pro.

    Cons

    The upper management is a joke. They do not care about customers they only care about the money. Corporate or customer service makes a mistake, guess who gets to deal with it? YOU. Do not work here.

    Advice to ManagementAdvice

    You are terrible.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Horrible...being micro managed and manager was two face.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Boston, MA
    Former Employee - Retail Sales Associate in Boston, MA

    I worked at T-Mobile part-time (less than an year)

    Pros

    Commission was decent..hard to make a living

    Cons

    Meeting quotas and sales goals..flexible schedule was hard to get social life

    Advice to ManagementAdvice

    Set real expectaction

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8.  

    Pink-washing at its best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile full-time (more than 3 years)

    Pros

    A paycheck. Pretty pink lights by the highway.

    Cons

    Despite the use of hot pink in the brand T-Mobile is one of the most male-dominated, sexist work environments in town (and that is saying a lot since seattle now ranks fifth worst in the nation for gender pay gap). Also not a great place for Latinos; they don't seem to have any in leadership roles despite a large Latino customer base.

    Advice to ManagementAdvice

    Join the 21st century. And until you get to a situation where women are included in leadership roles and have equal opportunity for advancement stop using pink. It's hypocritical for a company that completely excludes women from leadership roles and has purged nearly all women in leadership from the company over the past several years.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    It use to be the best place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Los Angeles, CA
    Current Employee - Retail Sales Associate in Los Angeles, CA

    I have been working at T-Mobile full-time (more than 5 years)

    Pros

    Benefits are great, from health to the child care assistance. 401 is great too. 75%off your bill isn't too bad either.

    Cons

    Right fit the customer means attach premium data and insurance no matter if they don't need it and they will take it. They lie and play favorites. Your job is threatened practically every day. Pay comission structure changed and is now garbage.
    I do understand its a sales job, but do the right thing, not the one where customers are upset because you made us attach something they didn't need.
    I've had 3 store managers since January and had 5 people leave my location within 4 months of being hired.

    Advice to ManagementAdvice

    I love the tmobile before. Now it's ridiculous and middle management is to blame. Stop showing us shady ways of selling. It's called ethics. They lost it sometime in 2012.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Great pay horrible bosses they all micro manage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at T-Mobile full-time (less than an year)

    Pros

    Great pay and benefits health and vision

    Cons

    Supervisors don't care about you or management they just want sales high turn over rate

    Advice to ManagementAdvice

    Stop micro managing and treat your reps like family and help them instead of firing them for.no.reason

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    I worked for them for 6 years, and they really suck....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative in San Francisco, CA
    Former Employee - Retail Sales Representative in San Francisco, CA

    I worked at T-Mobile full-time (more than 5 years)

    Pros

    The 401 K plan was pretty good....than they put a bunch of restictions and fine print to save money...

    Cons

    cant get two days off in a row...can never get a weekend day off....didnt know your schedul till a night before the week started, so you can never make plans in advance....no hiring from within....unrealistic sales goals....commissions keep getting smaller and smaller every year with more fine print....they stagger the positions too, so that way it takes way longer to move up thru the corporate ladder...exp in the old days only 2 sales psoitions and than you move to assitant manager....now they added a few more positions in between, so it takes longer to move up the corporate ladder....

    Advice to ManagementAdvice

    I trained an employee who ended up getting the promotion i wanted....

    Recommends
    Negative Outlook
    Disapproves of CEO

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