T-Mobile

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T-Mobile Reviews

Updated Jul 17, 2014
All Employees Current Employees Only

3.4 2,053 reviews

84% Approve of the CEO

T-Mobile CEO John Legere

John Legere

(632 ratings)

70% of employees recommend this company to a friend

Review Highlights

Pros
  • A pretty good work life balance and a comfortable place to work(in 100 reviews)

  • Great benefits opportunity to grow and make alot of money in commission in the right store(in 282 reviews)


Cons
  • I work on-call shifts, so I wish there was a more creative way to handle work/life balance(in 53 reviews)

  • Upper management motivation techniques are terrible in some areas(in 84 reviews)

136 Employee Reviews Back to all reviews
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    • Culture & Values
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    A broken IT system

    Analyst (Former Employee) Bellevue, WA

    ProsCan work from home. You will be paid without work also. Just try to create something. It's a paradise if you work as a contractor. No pressure from management.

    ConsIT Process change every year and no real benefits. Working in a cellular company without any discounted phones.

    Advice to Senior ManagementPlease look into the areas where money is being spent in IT and how much of it is being wasted. Check how many projects scrapped after spending lot of budget. No proper management as its a outsourced to vendors. Vendors create work as they need money. Try to concentrate into lower level also.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Worked there for 3 years and got a 9 cent raise one time...

    Retail Sales Representative (Former Employee) San Francisco, CA

    Prosnothing, do not work there, they dont care about employees, and i worked in 3 diferrent cities

    Conslow pay, no inside promotions, way too much legalilites to make selling very hard, spiffs on products that dont sell, no thank yous for helping interent customers when they come into a retail store. No "good job" or anything because that service didnt pertain to your sales goals...

    Advice to Senior Managementthey cant do anything they are just pawsn of Duestke telekom...they have no authrotiy to change any protocols

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • No Opinion of CEO

     

    It felt like being chewed up and spit out.

    Customer Service Representative Tech Care (Former Employee)

    ProsThe benefits were as good as corporate benefits get; Medical, flex accounts, free coffee. The discount on service and employee phone plans were also pretty good.

    ConsThe corporate culture was toxic. You were not allowed to be sick, you were not allowed to go home if you were sick. I saw someone throw up at their desk, and then watched as someone came to clean it up, and then the sick employee was made to finish her shift. Management had a get your numbers or get fired mentality. Most managers were not helpful. It felt a little like combat going to work everyday; I don't miss it.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Disapproves of CEO

     

    Worst place to work and grow

    Customer Service Representative (Former Employee) Oakland, ME

    ProsPay and benefits but that's about it

    ConsTraining is horrible, there is no balance between work and family there is only work in managements eyes. You are regularly belittled,humiliated and mentally abused.

    Advice to Senior ManagementTreat your employees like human beings, care about more than the numbers and in turn your numbers will be better than before because your employees will care about their work and their employer

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    This place is a first class joke where leaders pretend to leaders.

    Business Development Manager (Current Employee) Saint Louis, MO

    ProsPretty good pay and benefits but if you sell something it is hard to keep customers because the service is terrible.

    ConsSales Management in St Louis is an absolute joke! Most unethical place I have ever worked.

    Advice to Senior ManagementStart over from top down and start building out network. T-Mobile will always be #4 unless you expand network.

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    • Disapproves of CEO

     

    Poor,Fake,DISAPPOINTMENT. They don't deserve a full sentence.

    RSA, RSM, RAM (Current Employee) Chicago, IL

    ProsTheir are no reasons to work for this company anymore. Their is no way to move up in the corp side and the TPR side does not pay properly . Commission is not real on the TPR side and they cut it in half on the corp side. I have worked for T-mobile going on 9 years and they could care less. I started as a part time rep in 2005 I have been promoted from part to full then to RAM with each promotion I made less money. My manager was holding me back from getting my own store so I could run their store. I left and went TPR so I could have my own store worst mistake I ever made in my life DO NOT GO TPR IF YOUR WORKING CORP.

    ConsCEO does nothing for employees. This is no longer a sales job it's a sell this stuff or get fired job. Since they went public it has gone down the tubes. TPR is so shady I can't believe t-mobile lets these bosses and owners take commissions from the front line that work hard for the sale. Goals very unrealistic . If you don't know someone on top of the food chain you will not move up. managers hold back good reps so they can keep them in store to do most of their work.

    Advice to Senior ManagementListen to your front line. Your paper numbers will not last long. Set real goals .

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • No Opinion of CEO

     

    If you want an unprofessional job here it is!!!

    Retail Store Manager (Former Employee) Deerfield Beach, FL

    Prosvery good incentives to sell

    ConsLack of training, gossipy group of people should focus more on sales

    Advice to Senior ManagementEnsure every store has more than 1manager. Very challenging to do everything and be everywhere at the same time. Days off were spent worried about the store.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    sucks

    Retail Sales Representative (Current Employee) New York, NY

    Prosits a job. to help feed my kids

    Consno education and wanting to go get more education from management. the Pay is not good at all for all the work they want you to do. there is no job Security. and they will over work you.

    Advice to Senior Managementyou have a Lot of hard working people in your company and there is no appreciation for those people. Im 3yrs in the company and work hard to try to grow and get more money. But didn't see the work in management for all my hard work. I feel over work under paid and NO appreciation.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • No Opinion of CEO

     

    Internal Design Team not respected

    Senior Designer (Former Employee)

    ProsFairly flexible schedule, most colleagues were great people with great ideas.

    ConsEndless stream of stakeholders with feedback even-post-handoff. Not very organized.

    Advice to Senior ManagementIf the internal design team is production only...don't heap tons of high-profile work on them that should be handled by multiple people. If they aren't production, then send production out to the external agencies instead of the other way around. Learn to be telecommute friendly! You are a phone-company!

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Disapproves of CEO

     

    Unhealthy

    Technical Support Specialist (Former Employee) Allentown, PA

    ProsHealth Benefits, 401k benefits, PTO calculated correctly

    ConsAlways worried if you have a job each day, stress level at unhealthy levels, company does not care about you

    Advice to Senior ManagementLearn what customers actually want and learn to treat employees correctly and stop threatening with their job daily

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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