T-Mobile Reviews

Updated October 11, 2014
Updated October 11, 2014
2,281 Reviews
3.6
2,281 Reviews
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T-Mobile CEO John Legere
John Legere
788 Ratings

Review Highlights

Pros
  • They have also been really flexible with my schedule which helps my home/work life balance (in 115 reviews)

  • The company over all treats their employees very well with great benefits even at a part time level (in 311 reviews)


Cons
  • I work on-call shifts, so I wish there was a more creative way to handle work/life balance (in 59 reviews)

  • upper management didnt commit to their promises when it came time for promotional opportunities (in 94 reviews)

More Highlights

150 Employee Reviews Back to all reviews

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  1.  

    Financial care rep tampa florida

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    Good benefits pay good..nice gym

    Cons

    Unrealistic goals must be met or you are out..the most stressful job I ever had...I made me sick..very low morale .my whole team addressed this during a team meeting. .all that matters is metrics 100 percent of the time..your health will go down mentally and physically. Due to the burnout and extreme stress

    Advice to ManagementAdvice

    Stop treating people like a number..we are people too..management would never meet these metrics..they should have meet these metrics just to see how it effects your life....management has meeting joking and laughing all day just walking around the call center doing nothing productively. .

  2.  

    The absolute worst.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate

    I have been working at T-Mobile full-time

    Pros

    There is not a single pro.

    Cons

    The upper management is a joke. They do not care about customers they only care about the money. Corporate or customer service makes a mistake, guess who gets to deal with it? YOU. Do not work here.

    Advice to ManagementAdvice

    You are terrible.

    Doesn't Recommend
    Disapproves of CEO
  3.  

    Horrible...being micro managed and manager was two face.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Boston, MA
    Former Employee - Retail Sales Associate in Boston, MA

    I worked at T-Mobile part-time (less than an year)

    Pros

    Commission was decent..hard to make a living

    Cons

    Meeting quotas and sales goals..flexible schedule was hard to get social life

    Advice to ManagementAdvice

    Set real expectaction

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Pink-washing at its best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile full-time (more than 3 years)

    Pros

    A paycheck. Pretty pink lights by the highway.

    Cons

    Despite the use of hot pink in the brand T-Mobile is one of the most male-dominated, sexist work environments in town (and that is saying a lot since seattle now ranks fifth worst in the nation for gender pay gap). Also not a great place for Latinos; they don't seem to have any in leadership roles despite a large Latino customer base.

    Advice to ManagementAdvice

    Join the 21st century. And until you get to a situation where women are included in leadership roles and have equal opportunity for advancement stop using pink. It's hypocritical for a company that completely excludes women from leadership roles and has purged nearly all women in leadership from the company over the past several years.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    It use to be the best place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Los Angeles, CA
    Current Employee - Retail Sales Associate in Los Angeles, CA

    I have been working at T-Mobile full-time (more than 5 years)

    Pros

    Benefits are great, from health to the child care assistance. 401 is great too. 75%off your bill isn't too bad either.

    Cons

    Right fit the customer means attach premium data and insurance no matter if they don't need it and they will take it. They lie and play favorites. Your job is threatened practically every day. Pay comission structure changed and is now garbage.
    I do understand its a sales job, but do the right thing, not the one where customers are upset because you made us attach something they didn't need.
    I've had 3 store managers since January and had 5 people leave my location within 4 months of being hired.

    Advice to ManagementAdvice

    I love the tmobile before. Now it's ridiculous and middle management is to blame. Stop showing us shady ways of selling. It's called ethics. They lost it sometime in 2012.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Great pay horrible bosses they all micro manage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at T-Mobile full-time (less than an year)

    Pros

    Great pay and benefits health and vision

    Cons

    Supervisors don't care about you or management they just want sales high turn over rate

    Advice to ManagementAdvice

    Stop micro managing and treat your reps like family and help them instead of firing them for.no.reason

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    I worked for them for 6 years, and they really suck....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative in San Francisco, CA
    Former Employee - Retail Sales Representative in San Francisco, CA

    I worked at T-Mobile full-time (more than 5 years)

    Pros

    The 401 K plan was pretty good....than they put a bunch of restictions and fine print to save money...

    Cons

    cant get two days off in a row...can never get a weekend day off....didnt know your schedul till a night before the week started, so you can never make plans in advance....no hiring from within....unrealistic sales goals....commissions keep getting smaller and smaller every year with more fine print....they stagger the positions too, so that way it takes way longer to move up thru the corporate ladder...exp in the old days only 2 sales psoitions and than you move to assitant manager....now they added a few more positions in between, so it takes longer to move up the corporate ladder....

    Advice to ManagementAdvice

    I trained an employee who ended up getting the promotion i wanted....

    Recommends
    Negative Outlook
    Disapproves of CEO
  9.  

    I WOULD NOT WANT A FRIEND OR FAMILY MEMBER TO WORK TO TMOBILE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Charleston, SC
    Former Employee - Customer Service Representative in Charleston, SC

    I worked at T-Mobile full-time (more than 3 years)

    Pros

    Tmobile has great benefits. If i dont have anything else good to say about working for that company that is one and only good thing i can say.

    Cons

    The challenges of working at tmobile is that you feel as if you are walking into a fire zone when you arrive to work. The call center driving up to it always made me feel depressed and hopeless. During training they will wheel you in to make it feel as if it was one of the best places in the world to work in reality it was one of the worse places to work. I thank God for getting me out of that war zone!!!

    Advice to ManagementAdvice

    Management should not make the reps feel as if there job is in jeopardy on a daily basis. To have to come to work and feel as if it could be your last day is depressing and scary especially when you do the best you can do. When your shift start and you are sitting in that pod on those phone for some people 8+ hours a day trying your hardest to meet that sales goal and its not happening and then you got somebody walking around that pod on your back saying you havent added a feature all day.. i see why some reps started to just add features on the customers account. I never did it personally bc i was too scared to do it but it was tempting bc thats how heavy and stressful it got on me.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    The managers will be on you constantly while your on calls, be warned!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Mission, TX
    Current Employee - Customer Service Representative in Mission, TX

    I have been working at T-Mobile full-time (more than an year)

    Pros

    Great money and great managers (i was in technical support)

    Cons

    Noisy environment, music was always super loud while on calls and even customers would complain to me to have the music turned down but i couldn't. Managers would literally stand behind me while on calls and would constantly shout and yell out feedback while i was trying to help customers, which made it very hard to do my job. I would always feel stressed out before coming into work because they will listen to your calls every day and they never give you a break which makes the money not worth it to me. They are now making you work on all holidays, including thanksgiving and christmas, ridiculous!

    Advice to ManagementAdvice

    Lower the music and give us more trust to take care of the customer instead of watching over us like children every day.

  11.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Renew and Rewards in Nashville, TN
    Former Employee - Renew and Rewards in Nashville, TN

    I worked at T-Mobile full-time (less than an year)

    Pros

    Some of the Supervisors are GREAT!

    Cons

    One supervisor in particular. She stepped over the line to ask me if I believe in God, and that was none of her business. Went to HR and nothing was done.

    Doesn't Recommend
    Negative Outlook

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