T-Mobile Reviews

Updated August 1, 2015
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T-Mobile CEO John Legere
John Legere
97 Ratings

Pros
  • Work life balance could be a challenge at times when running IT operations for such a large organization but management is very accommodating (in 117 reviews)

  • T-Mobile also provides a really great benefits package (in 319 reviews)

Cons
  • Work-life balance is not always observed at higher levels (in 64 reviews)

  • Upper management doesn't provide support for problems (in 98 reviews)

More Pros and Cons

396 Employee Reviews

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  1. Smoke and Mirrors

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA

    I worked at T-Mobile full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The executive team put in place in 2012 has done everything right to sell T-Mobile. Lots of positive energy (for now). The stock is public and the price is up. Good benefits. Don't have to work to hard if you find a protective boss.

    Cons

    The good times can't (and won't) last b/c the tricks are unsustainable in the long run. Too much dead wood. Success at T-Mobile is political. Leadership is about being ruthless and undercutting your internal competition. Sr management says one thing, does another. Unreasonable expectations put on few performers, non-performers linger anyway.

    Advice to Management

    HQ needs to move away from Bellevue. A thorough house-cleaning of any and all SLT that pre-date the failed AT&T merger is in order. Ties to DT are an albatross.


  2. I changed my mind about this company within a year

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Operations Associate in Mount Pleasant, SC
    Current Employee - Store Operations Associate in Mount Pleasant, SC

    I have been working at T-Mobile part-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    $100 bonus at the end of the month for store ops associates and get commission based on what you sell at the end if you're a sales rep. 70% off your phone bill.

    Cons

    store managers have unrealistic expectations, they hire new people all the time and if you work at a small store and have 10 employees it just doesn't work, your hours get cut when they want you to leave even if your performance is outstanding, no one ever says "thank you" or gives anyone respect especially for someone in the SOA position, the list goes on...

    Advice to Management

    Quit power tripping just because you have keys. Stop telling me how to do my job a billion times - I've worked there a year if I didn't understand my job, someone would have said something already. I'm tired of bearing the brunt of your frustrations because you can't leave your emotions at home. I get 15 hours a week and if I even clock out 1 minute late, I get yelled at for it. Absolutely ridiculous. I'm already looking for another job at this point. Not worth it. They promised I would move up and here I am over a year later sitting in my same chair.


  3. Great People

    • Work/Life Balance
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T-Mobile

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Good Pay with opportunity of advancement some unrealistic metric goals

    Cons

    No work life balance, not a good place if you want to see your family


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  5. Stressful job/Stressfull work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Colorado Springs, CO
    Former Employee - Technical Support Specialist in Colorado Springs, CO

    I worked at T-Mobile full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great pay. Definitely try to create a fun work place with company events, decorating your work area, etc... John Legere is amazing

    Cons

    Not consistent with supervisors and what they expect of you. Too much competition to be top of the ranks and even if you are of the top ranks its not good enough. In order to move up in the company you have to be someones favorite and not necessarily be the best option for that position.

    Advice to Management

    Don't expect perfection when it is preached that no one is perfect. Also don't play favoritism when promoting...


  6. Retail Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Spring, TX
    Former Employee - Retail Sales Associate in Spring, TX

    I worked at T-Mobile part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Flexibility in schedule. Store Mgr made sure it was a fun atmosphere

    Cons

    Senior Mgmt was extremely removed for Frontline. Although they said it it was an open door policy. You got in trouble when you exercised that option. Often they would ask/tell you to talk to you Store Mgr. That is why they were hired. When networking top learn about new roles, you never get a call back

    Advice to Management

    Get more involved with Frontline staff. Conduct regular meetings or breakfasts with store level personnel. After all they do talk to the customer base more regularly than you do


  7. Never Again

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Bellevue, WA
    Former Contractor - Anonymous Contractor in Bellevue, WA

    I worked at T-Mobile as a contractor (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Complete lack of training. Dumped in middle of huge projects with huge gaps in the records. No real help whatsoever from "trainer" who talked 90 miles a minute and was annoyed that I took notes. She also was on a completely different floor. Positive to take from negative, if you are hired as a contractor and don't receive significant training tell your supervisor right away. I don't think this would have made a difference but supervisor was upset I didn't say something about this lady.

    Cons

    Well I guess I covered both bases above. The co-workers come off as friendly and all but guys wearing shorts and flipflops with golf shirts to work really threw me off. Anyways, keep your mouth shut and don't assume ANYONE is your buddy.

    Advice to Management

    Don't just drop the bomb in such an impersonal way. Also, I should not have to chase down a woman who never wanted to train me. What an awful way to go to work.


  8. The Basics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at T-Mobile (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Good pay for a retail job. Good incentive prizes. Very cheap phone plan. Discounts on phones and on other things.

    Cons

    Everything else. Too many unnecessary sales incentives. Management sucked for the most part. Not enough hours given out. Had to clean the employee restroom. No cleaning staff. No security, lots of theft. Had to stay late when work was being done on the store.

    Advice to Management

    My advice to management is to hire security guards, at least one, for each store location. Also, maybe a cleaning staff.


  9. sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Current Employee - Anonymous Employee in Walnut Creek, CA

    I have been working at T-Mobile part-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    make decent commission and the store is clean to work in with kb

    Cons

    managers suck and play favorites with the females

    Advice to Management

    treat the employees better and give them a much better chance to promote


  10. The environment causes the turnover rate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Care Representative in Birmingham, AL
    Former Employee - Financial Care Representative in Birmingham, AL

    I worked at T-Mobile

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The location is the only pro.

    Cons

    Little to no work/life balance. Shift bids with very few opportunities for weekends off. Not even rotating weekends. Impossible bonus structure and hourly collection goals. Little to no opportunity for growth without moving.

    Advice to Management

    Micro managing and berating employees don't produce happy successful employees.


  11. Senior Business Systems Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Senior Business Systems Analyst in Bothell, WA
    Current Contractor - Senior Business Systems Analyst in Bothell, WA

    I have been working at T-Mobile as a contractor (More than 3 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    There are many good employees at the contributor level who are very Knowledgeable.

    Cons

    Many incompetent managers and senior managers trying to mange technical resources with minimal or no technical knowledge. Zero flexibility and zero concern for work life balance. Intense level of internal politics

    Advice to Management

    Try to hire or promote more competent managers who would rely more on their knowledge and expertise than politics.



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