T-Mobile Reviews

Updated September 17, 2014
Updated September 17, 2014
2,208 Reviews
3.6
2,208 Reviews
Rating Trends

Recommend to a friend
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T-Mobile CEO John Legere
John Legere
739 Ratings

Review Highlights

Pros
  • A pretty good work life balance and a comfortable place to work (in 101 reviews)

  • Great benefits opportunity to grow and make alot of money in commission in the right store (in 282 reviews)


Cons
  • I work on-call shifts, so I wish there was a more creative way to handle work/life balance (in 53 reviews)

  • Upper management motivation techniques are terrible in some areas (in 85 reviews)

More Highlights

636 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Benefits... Big headache

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    Great benefits..... compensation and company culture

    Cons

    Stress is very high, forever changing metrics

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Professional and stuck to key points of resume

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T-Mobile

    Pros

    Global opportunities, advancement, great perks, pay is good, and room to take on greater responsibility.

    Cons

    fast paced, without a degree, you may need to start in a call center or sales role.

    Recommends
    No opinion of CEO
  3.  

    retail sales rep.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate  in  Tempe, AZ
    Current Employee - Retail Sales Associate in Tempe, AZ

    I have been working at T-Mobile part-time for more than a year

    Pros

    being able to getting to know your customer while talking to them. i like working with all my coworker, its a really fun environment to work in.

    Cons

    working in mall not being able to see the sun. also not enough hours to work.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Depends entirely on who the leadership is in your market!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RSA  in  Austin, TX
    Current Employee - RSA in Austin, TX

    I have been working at T-Mobile part-time for more than 3 years

    Pros

    The work-life balance is quite good. The company over all treats their employees very well with great benefits even at a part time level. If you enjoy working with people and have that approachable personality with a desire to learn about your customers in order to "right-fit" their needs.. you would do fine. If you are a "yes-sir" person who can keep their head down and do what your told by management, you can move up quite easily assuming you perform well in your sales numbers.

    Cons

    The work environment can change from store to store all depending on management. I had both excellent and the worst. One is a leader, another just a manager...you want a store with a Leader! It's nearly a bait and switch type of sales approach. They advertise a plan to attract potential customers into the store but you better be prepared to sell them on everything above it from Data add on, Insurance add on, Mobile Internet add on, as well as a crazy amount of accessories (way over priced) and also small business activations and mobile pre-paid visa cards. They do enforce the quotas and if you don't perform you will be gone! For me it became so pressured that it got to the point of feeling guilty after a sale just to satisfy the higher ups. Most of the top sales reps that are always used in comparing to your results are cheaters who practice in deceptive sales tactics that the company will always overlook because it means revenue. I think you can however be honest in your sales, offer everything but allow the choice, and still hit your goals and a decent commission.

    Advice to ManagementAdvice

    Managers need to study the difference between managing and leading. The sales reps need Leaders. Bring the focus on what to sell down to just two or at most three items. Having over 6 areas that are all with pressure is quite overwhelming. Follow the 4 Disciplines of Execution and you would have a team that is much more driven and able to keep up. Commission is a given incentive that comes with the job... provide some others in-store that can help boost morale and have fun!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Pay check

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate  in  Houston, TX
    Current Employee - Retail Sales Associate in Houston, TX

    I have been working at T-Mobile part-time for more than a year

    Pros

    great commission structure for someone working and going to school easy $2500 a month for 20 hours a week

    Cons

    Gets frustrating when the store gives you too many metrics to focus on (activation, mobile internet, accessories, and upgrades.)

    Advice to ManagementAdvice

    understand that we can not focus on 10 different metrics at once.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    " I' am T-Mobile count on me " !! No really count on me !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative
    Current Employee - Retail Sales Representative

    I have been working at T-Mobile full-time for more than 5 years

    Pros

    " Commissions are great most months "
    "If you can handle the customers screaming and cursing you out every day this job is perfect for you. "
    Loyal customers that DO come back and only see you , there are a great deal of hard working reps that have been with the company over 5+years.

    Cons

    Time off is a joke these days unless your in management , working every weekend takes a toll on your personal life and dealing with high quotas each month that continuously go up for no reason but to weave out the low end reps that still have a job month after month without hitting goals.
    Managers don't work a full shift or close ever and you are the one working late if the store is super busy.
    We used to get looked at when you did well , now its just when something isn't right you are talked to.
    NO coaching at all. Also now its tough to move up , the rather hire and pay for training from the outside than to hire within and train that way." Having short notice on meetings on early Sunday Mornings."
    "Don't expect your manager to know the answer most of them just sit in the back and look at their computers "

    Advice to ManagementAdvice

    "I think that some managers have been there too long and are very comfortable in that spot. It makes them bend the rules from changing the schedule after its been printed. Having some managers talk behind your back instead of just sitting down with you and coaching you. Make it a statement that managers need to close 3 nights a week and work weekends including Sundays like the reps."

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    High pressure sales job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - T-Mobile Retail Sales Associate  in  New York, NY
    Former Employee - T-Mobile Retail Sales Associate in New York, NY

    I worked at T-Mobile full-time for more than 3 years

    Pros

    Commissions commissions commissions, commissions, commissions

    Cons

    Mid level management and the micro-management

    Advice to ManagementAdvice

    Create realist goals

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Annoying if your a independent worker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate  in  Richmond, VA
    Former Employee - Retail Sales Associate in Richmond, VA

    I worked at T-Mobile full-time for more than a year

    Pros

    The pay and benefits of thr company

    Cons

    Your in a noisey enviorment csn barley hear your customers on the line

    Advice to ManagementAdvice

    Better training is needed. Went through 4 trainers in a week

    Doesn't Recommend
    Approves of CEO
  10.  

    Sketchy management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate  in  Carmel, IN
    Current Employee - Retail Sales Associate in Carmel, IN

    I have been working at T-Mobile part-time for more than a year

    Pros

    Great coworkers, good benefits, and good pay most of the times

    Cons

    T-Mobile constantly advertises their cheapest most basic plans and then expect you to up sell the customer by so much that they end up being quoted a price that is more than double the number they came in thinking they were going to pay. And you get written up for not meeting metrics if you sell the actual plans that are advertised and customers are actually coming in for. Management is sketchy and will tell you to do some shady stuff so you they don't get docked for store metrics.

    Advice to ManagementAdvice

    if you are going to advertise your cheapest plan all over the place then don't punish your employees for selling what customers are coming in for or what you are telling customers is an already great offer.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great place to get you started and put some money in your pocket

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate  in  Lanham, MD
    Current Employee - Retail Sales Associate in Lanham, MD

    I have been working at T-Mobile part-time for more than a year

    Pros

    Discounted phone plans, mostly friendly coworkers, commission can be great, knowledge about new technology in cellular devices if that's your thing.

    Cons

    Usually working under incompetent management, hours depend on store traffic so if you're in a dead location your hours might suck, quotas can be unrealistic and focuses change every other day.

    Advice to ManagementAdvice

    Hire people who know what they're doing

    Recommends
    Neutral Outlook
    Approves of CEO

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