T-Mobile Reviews

Former Employee – worked at T-Mobile full-time for more than 3 years

Pros – The salary was above average for a call center. Discount on cell plans and overall benefit package was good.

Cons – Call center. There is a lot of metrics that you have to meet in order to get a bonus. Constantly changing the metrics.

No, I would not recommend this company to a friend

Former Employee – worked at T-Mobile full-time for more than 8 years

Pros – Casual work environment. Passable employee phone pricing. Intelligent technical staff.

Cons – Silo mentality leads to lots of finger pointing. Marketing can be helter-skelter which confuses customers and employees as to the company direction.

Advice to Senior Management – Allow the employees to do the job they are assigned to do. DO NOT micro-manage. Uphold policies and procedures in all situations to reduce a mentality of "the sky is falling" every time there is a problem.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at T-Mobile full-time for more than 3 years

Pros – Pay is decent. Variety of schedules.

Cons – Business model changes too often and too drastic. Very little room for advancement and the advancement is very minimal. They education assistant is very limited and employers make it difficult to take advantage of the benefit.

Advice to Senior Management – Management need to have more input by employees as to how to increase customer service. Be honest about advancement opportunities.

Yes, I would recommend this company to a friend

Former Employee – worked at T-Mobile full-time for more than a year

Pros – It was a financially rewarding opportunity if you hussle and closed deals regularly.

Cons – -Perception of company, reception and service was poor, making most opportunities limited to companies exclusively looking to save money.
-For a period of time Senior Management became involved in micro-magement efforts, it was my impression that this effort backfired.

Advice to Senior Management – Work more closely with local marketing team to assist on sales proccess - from branding to relevant industry specific material.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at T-Mobile full-time for more than 7 years

Pros – Terrific people across the company. Very can do attitude across the organization. Terrific brand

Cons – challenges due to DT ownership, post ATT acquisition business challenges. Revolving door on leadership. Change direction too frequently

Advice to Senior Management – Need more leadership development. Help the people who are there get better at what they do rather than just harvest. choose to invest in people development.

Yes, I would recommend this company to a friend

Current Employee – been working at T-Mobile full-time for more than a year

Pros – Management embrace changes, whether it's People or Technology, so it's a good place to rack up some experience on emerging technologies (if you can land yourself in one of those projects)

Cons – Often times the changes are poorly executed and nothing comes to fruition. Part of the problem is a heavy reliance on contractors and vendors, this resulted in many short-sighted solution that eventually end up being a broken jigsaw puzzle

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at T-Mobile

Pros – Good pay for doing the kind of work a monkey could do and great benefits

Cons – Everything else like work environment, bonuses, no room for advancement unless you were reinventing the wheel

Current Employee – been working at T-Mobile full-time for more than 10 years

Pros – excellent opportunities for career growth and skill development

Cons – employees are the lowest common denominator, they are considered either expendable or highly offshore-able

Advice to Senior Management – pay attention to employee concerns and needs or the best talent will continue to leave

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at T-Mobile full-time for less than a year

Pros – Benefits and pay are among the best. They do like to recognize the good works of the employees.

Cons – They pride themselves on being feedback oriented but its just drowning you in information. All of it has to be implemented after its been given. Too hands on for me at times.

Advice to Senior Management – Sometimes feedback can be overwhelming when its coming from so many sources. Also a lot of contractions occurred.

Yes, I would recommend this company to a friend

Former Employee – worked at T-Mobile full-time for more than 7 years

Pros – good health benefits and 401k match

Cons – constantly shifting metrics were some realistic others were not

Advice to Senior Management – be consistant across the board every coach I had ,had different ideas what great customer service meant

Yes, I would recommend this company to a friend