T-Mobile Reviews

Updated October 14, 2014
Updated October 14, 2014
2,281 Reviews
3.6
2,281 Reviews
Rating Trends

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Approve of CEO
T-Mobile CEO John Legere
John Legere
788 Ratings

Review Highlights

Pros
  • They have also been really flexible with my schedule which helps my home/work life balance (in 115 reviews)

  • The company over all treats their employees very well with great benefits even at a part time level (in 311 reviews)


Cons
  • I work on-call shifts, so I wish there was a more creative way to handle work/life balance (in 59 reviews)

  • upper management didnt commit to their promises when it came time for promotional opportunities (in 94 reviews)

More Highlights

652 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Decent place to work, except smoke & mirrors and politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Manager in Bellevue, WA
    Former Employee - IT Manager in Bellevue, WA

    I worked at T-Mobile full-time (more than 10 years)

    Pros

    Good pay, solid benefits, generous vacation time, nice work environment.

    Current Leadership actually seems engaged and aware of the daily business activity...

    Cons

    T Mobile is clearly on the path to being acquired, and it's leadership is obviously (and personally) incentized to to get it there. This has caused years of uncertainty in the workforce, resulting in politics and inner conflict in pursuit of survival. When TMUS is acuired, there be a significant reduction in force due to inefficient process and "IT synergies"... In the thousands.

    C level is gaudy... Ferraris in the parking lot, flashy shows of expensive trips and celebrity encounters, wasteful residence in luxury hotels...

    Politics are crippling T Mobile's agility... Most of the recent programs are backed by poorly engineered systems and manual process, due to weak middle management (IT VP's and Directors) and lack of accountability for the quality of the solutions being provided.

    Advice to ManagementAdvice

    Stay in touch with the workforce, but get an accurate understanding of how they perceive you.
    Hold your middle management accountable, measure the waste in time and lost opportunity.
    Resolve the inner politics and align your business units to the same priority.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    A pretty good company to work but have unrealistic expectations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile full-time (more than 5 years)

    Pros

    Good Benefits, Can be a fun environment to work in or at least it used to.

    Cons

    Unrealistic expectations and lots of unnecessary tasks requested by upper management.

    Advice to ManagementAdvice

    Show more appreciation for the people doing a great job under you. A compliment of a job well done can go a long way and create better moral and energy in the store. As I stated Tmobile used to be fun to work at. When I first started T-Mobile there was a market meeting every year to show appreciation for the hard work being done. Not anymore.... ( for example my very first meeting was at Dave and Busters).

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great Company, Stressful Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Bellingham, WA
    Current Employee - Customer Service Representative in Bellingham, WA

    I have been working at T-Mobile full-time (less than an year)

    Pros

    Great pay and benefits; if you have a bit of customer service experience, this is a job that as far as compensation is way better than most other customer service jobs. If you like non-monetary compensation, they are big on that sort of stuff too - lots of schwag, earning gift cards, etc.

    Cons

    Inflexible scheduling, NO option to be part time, training really doesn't prepare you for job in both what the majority of your job entails, and gives you a really false sense of how much support you're going to receive once you do it, and what that support looks like, Sales is a HUGE component of the job and that is not accurately represented in training, and the biggest thing, is that unless you are really naturally into and adept at this type of work (call center - aggressive metrics, constantly being pushed to get off calls faster, constantly being in queue, not having much training once you're 'in production', constantly being micro-managed to the point where they ask, very thinly veiled, for people to try to manage their adherence to schedule better, aka take less bathroom breaks) it can get stressful and unpleasant quickly.

    Advice to ManagementAdvice

    Read some of these reviews; the experiences described are absolutely not unique.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    It was ok.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Mobile, AL
    Former Employee - Retail Sales Associate in Mobile, AL

    I worked at T-Mobile full-time (more than 3 years)

    Pros

    Compensation was good in comparison to other jobs in the area, but ATT and Verizon pay so much more. T-Mobile is usually a recruiting ground for those companies. It's hard to ignore a 4 dollar an hour pay raise plus triple commissions. Otherwise, it's a good job. You could definitely do worse.

    Cons

    The management is COMPLETELY out of touch. I had a few great managers in the beginning, but everyone who is progressing in this industry has moved on to work for ATT, Verizon, or Apple.

    Advice to ManagementAdvice

    The problem is not with management, the problem is higher up the food chain. There's a reason why I had 4 different managers and 2 district managers in less than 3 years.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    Great in small market, Awful in big market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Dallas, TX
    Former Employee - Retail Sales Associate in Dallas, TX

    I worked at T-Mobile full-time (more than 3 years)

    Pros

    decent pay if you are good salesperson, promote from within most of the time

    Cons

    shady shady shady business practices in big market. CEO send out email to stop calling customers about upgrades, district manager calls next day and tells us to keep doing it. deactivating phone lines and reactivating under spouses name and social. lots of commissions fraud.

    Advice to ManagementAdvice

    stop demanding so much of your RSM's; you are only creating an environment where they will, at best, force salesperson into uncomfortable position and, at worst, actively falsify activation and upgrade stats.

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at T-Mobile

    Pros

    Discount phone bill.and Uniform nice plans

    Cons

    Its part time but they want you to have full time availability

  8.  

    I spent almost 8 years working at the Springield, MO T-Mobile Call Center ooverall it was a roller coaster ride of good times and not so good. I worked with many wonderful people, though their were times when I experience working under individuals who lacked a true affinity to the skills of management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Springfield, MO
    Former Employee - Customer Service Representative in Springfield, MO

    I worked at T-Mobile full-time (more than 5 years)

    Pros

    T-Mobile pays very well. They pay you relevant to your experience. Their are rarely Any raises but on occassional you could receive a bonus and other perks.

    Cons

    The biggest challenge for me is that when you change schedule and coaches every 6 months, those changes could be a make it or break it situation. If you can maintain good stats, then you can expect you will get the hours you want and the coach as week. A lot of people have difficulty with the hours they work and child care. For me the issue was the need to get a coach who was benificial.

    Advice to ManagementAdvice

    The best advice I can give is an old adage learned all those years ago... Trust in the best intentions - especially of the the employee. All of us want to succeed, and If we are not succeeding. It. Is seldom a problem of will. instead I is the over-complication of the job, brought on by the company. Less overwhelming amounts of policy would be great. Also, make things simple on pp's and features. Lastly, ustomer liked getting their discount for devices. Most would gladly prefer a contract and get a disc phone.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good part time job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    -Great pay and benefits especially while going to school
    -Phone bill discount
    -diverse

    Cons

    -Management changes
    -always adapting to changes

  10.  

    Sells sells sells and pressure to upsell.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T-Mobile

    Pros

    The commission is great
    Depending on your store hours can be worked around if you go to school but you will work every weekend for sure.

    Cons

    You have literary no life if you work here your job will began to be your first and only priority.
    Upper management is never happy even when you exceed expectations they want you to sell twice as more next month they pack way too much work on their managers

    Advice to ManagementAdvice

    Work life balance please improve management standards and training

  11.  

    Great benefits, good company to work for

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T-Mobile

    Pros

    Great benefits, Love the bonuses and pay that they start you off with

    Cons

    Managers and coaches seemed to only care for themselves

    Advice to ManagementAdvice

    Care more for your employees

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