T-Mobile

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T-Mobile Reviews

Updated Jul 22, 2014
All Employees Current Employees Only

3.4 2,062 reviews

84% Approve of the CEO

T-Mobile CEO John Legere

John Legere

(639 ratings)

70% of employees recommend this company to a friend

Review Highlights

Pros
  • A pretty good work life balance and a comfortable place to work(in 100 reviews)

  • Great benefits opportunity to grow and make alot of money in commission in the right store(in 282 reviews)


Cons
  • I work on-call shifts, so I wish there was a more creative way to handle work/life balance(in 53 reviews)

  • Upper management motivation techniques are terrible in some areas(in 84 reviews)

599 Employee Reviews Back to all reviews
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    • Culture & Values
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    • No Opinion of CEO

     

    Good pay, but horrible work/home balance.

    Customer Care Coach (Former Employee) Wichita, KS

    ProsThe pay is good, more than most other customer service jobs. I enjoyed the relationships I built with by peers and the people I managed.

    ConsAs a supervisor, the workload is more than what can accomplished during a workday. This results in working many hours at home on a company provided laptop. It felt like the company owned you and you never had a seperation from work. The company is very reactive. When metrics are not being met, their response is to start writing up employees. It was not like this when I first started, but it was why I left in the end. I supervised 15-20 employess and did not feel what I was asked to do was ethical.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    Good pay but very stressful

    Tier III PDA Tech Representative (Former Employee) Colorado Springs, CO

    ProsGood pay, excellent benefits, awesome people, employee phone program, child care reimbursement

    ConsVery hard to move up in the company, the company needs to acknowledge the overwhelming amount of stress and how to deal/cope with it. Constant threatening of job security.

    Advice to Senior ManagementAcknowledge the issues that the front line employee deals with.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Good learning experience with a lot of pressure

    Retail Sales Associate (Former Employee)

    ProsYou really learn a lot on this job customer relationships, sales, tech support, corporate systems etc. It also looks much better on a resume and can lead to better work than many types of traditional retail. Training is extensive and everyone is also very helpful fostering learning on the job.The perks are unbelievable for a part time job. Excellent full medical benefits with PTO, massive 75% discount on cell phone plans, even discounts with a huge variety of services from airline tickets to cars. The pay is also fantastic for the minimal amount of experience they require to be hired.

    ConsThere are some pretty major cons. Like any sales job there is huge pressure to meet numbers. Here though they sometimes seem a little arbitrary and unrealistic. Without going into detail you are often pushed towards some morally suspect tactics and gaming the system to make sales numbers with the excuse that everyone does it. This only makes things worse since management sees this says oh numbers are great lets raise them. Then you are right back where you started relying on more poor tactics. There is also the feeling that management is baby sitting employees (enforcing little useless rules) rather than helping them improve or make goals. This goes all the way up through the management structure with each level nagging the one below.

    Advice to Senior ManagementSet realistic goals that don't require loose morals to succeed. Continue with great training and benefits. Make employees feel more like contributing members of the team rather than herding them through sales numbers.

    Yes, I would recommend this company to a friend

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    • Culture & Values
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    RSA

    RSA (Former Employee) Woodbridge, NJ

    ProsSomewhat flexible hours, decent pay, and decent benefits.

    ConsHaving to deal with some extremely difficult customers, sometimes biased metrics, and standing all day long.

    Advice to Senior ManagementPay more commission.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    1 person found this helpful  

    Program Manager

    Program Manager (Current Employee) Bellevue, WA

    ProsWork Life Balance
    Challenging work
    Great Management
    Good Benefits

    ConsNot a very great Pay master

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    T-Mobile

    Retail Store Manager (Current Employee) Boston, MA

    ProsPay and Benefits, CEO, Uncarrier

    ConsWork life balance, Micro managing, too many focuses

    Advice to Senior ManagementFront line is number 1 and should receive recognition for their contributions

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Disapproves of CEO

     

    Not bad

    Director (Current Employee) Seattle, WA

    ProsNot bad gig for a stable company

    ConsThe people and teams are not in sync

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Approves of CEO

     

    Great pay and benifits but very scattered when it comes to policy enforcement and leadership.

    Customer Service Representative (Current Employee) Charleston, SC

    ProsBenifits, paid time off, scheduled breaks, discounts and the pay is alright. We have a cafeteria on site so you don't really have to leave the building for anything.

    ConsManagement is inconsistency when it comes to leadership. You are basically left to your own devices most of the time when it comes to dealing with customers. Policy is for show and when it comes to relay on it, the customer always can go around it. This job is best if you are a fast talker and like money more than anything else.

    Advice to Senior ManagementMore consistency when it comes to enforcing policy.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
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    Good benefits

    Manager (Current Employee)

    ProsGreat work life balance and PTO accrual.

    ConsNone important enough to deter someone from applying.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Good atmosphere

    Retail Sales Representative (Former Employee) Birmingham, AL

    ProsThe Money is great, benefits are amazing. child care reimbursement, tuition reimbursement, ongoing training, management was helpful.

    ConsThe hours are horrible. Never consistent. Never have same off days. some days you close, some days you open etc. Work most weekends. This job was ideal when i was single with no dependents.

    Advice to Senior Managementlet the senior reps have a little say in the schedule. or whoever sold the most gets an extra off day.

    Yes, I would recommend this company to a friend

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