T-Mobile

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  www.tmobile.jobs

T-Mobile Reviews

Updated December 18, 2014
Updated December 18, 2014
2,426 Reviews
3.7
2,426 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
T-Mobile CEO John Legere
John Legere
880 Ratings

Review Highlights

Pros
  • Very relaxed and laid back company to work at so there is a great work-life balance (in 117 reviews)

  • The company over all treats their employees very well with great benefits even at a part time level (in 319 reviews)


Cons
  • work/life balance in my role is hard because of the region I support (in 64 reviews)

  • Unrealistic expectations and lots of unnecessary tasks requested by upper management (in 98 reviews)

More Highlights

405 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Very good company to work for while going to college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Philadelphia, PA
    Current Employee - Retail Sales Associate in Philadelphia, PA

    I have been working at T-Mobile part-time (more than 3 years)

    Pros

    Very good benefit package for part time and full time employees. The company pays very good for this type of position, you can make your own pay check according to your sales skills. As well plenty of room to get promoted within the company if done the proper way.

    Cons

    Less pressure on some metrics considering that the company advertises a 50 dollar plan and then you have to push the most expensive plan

    Advice to ManagementAdvice

    good keep it up Mr. Legere

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    One of the best places to work at. Great benefits and compensation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Chicago, IL
    Current Employee - Retail Sales Associate in Chicago, IL

    I have been working at T-Mobile full-time (more than 5 years)

    Pros

    Good commission structure. Great health and phone benefits. Lots of paid time off. Good opportunities to move up.

    Cons

    Systems are extremely slow at times and the software is full of issues. They keep updating it but it only seems to get worse. Stock from customer care & online orders is different from in store stock so it's hard to interact with the 2. While there are great advancement opportunities, sometimes it's a game of politics and who knows who. (As in most places I'm sure).

    Advice to ManagementAdvice

    Please hire smart. So tired of seeing managers get hired with little or no experience. Or others promoted because the DM knew them when there is so much qualified tenured talent.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Call Center.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    Great environment! good teammates! lots of perks!

    Cons

    The management team is not always the most knowledgeable or prepared.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    The best job for a college Kid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RSA in Buffalo, NY
    Current Employee - RSA in Buffalo, NY

    I have been working at T-Mobile full-time (more than 3 years)

    Pros

    Flexible, Paid Vacation, Stock Options, Massive Comission

    Cons

    Customers, management, Not a lot of room for growth in this Market

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Pleasant but hard driven company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T-Mobile

    Pros

    flexibility and collegiality are readily found here - a brand the employees really love.

    Cons

    there are many silos in a large organization so one still must deal with little Chiefs of little fiefdoms

    Advice to ManagementAdvice

    Increase pay at all levels

  7. 1 person found this helpful  

    Great company to work for overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Account Manager in Colorado Springs, CO
    Current Employee - Service Account Manager in Colorado Springs, CO

    I have been working at T-Mobile full-time (more than 8 years)

    Pros

    Benefits and pay are good. Executive Leadership is great.

    Cons

    work/life balance in my role is hard because of the region I support.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Financial care rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Care Representative in Tampa, FL
    Current Employee - Financial Care Representative in Tampa, FL

    I have been working at T-Mobile full-time (more than an year)

    Pros

    Benefits, 401k, child care reimbursement

    Cons

    Shift changes every 6 mths

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great company unless you get on a bad team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Bellevue, WA
    Current Employee - Senior Business Analyst in Bellevue, WA

    I have been working at T-Mobile full-time (more than 5 years)

    Pros

    There are some really great managers and people that work here. There is on some teams a feeling of a family. John Legere is a fun CEO to work under and is a part of the culture not an untouchable.

    Cons

    They use too many outsourced resources which is a problem with technology in general. This causes excessive overruns in projects and hoarding of information by the outsourced companies. The consulting firms take away from the project, moral, and ability to stay on budget.

    Advice to ManagementAdvice

    Hire people full time. Over and over again we see that projects fail or have excessive time and overrun because they are outsourced. Believe in your people and hire them!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    retail sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Cherry Hill, NJ
    Current Employee - Retail Sales Associate in Cherry Hill, NJ

    I have been working at T-Mobile full-time (more than 3 years)

    Pros

    You can make a decent amount off money. Great for college students. T-mobile will work with your schedule not to many employers do that any more. As long as they see an effort being put forth its a stable job. Relax environment great employees will become almost like a family

    Cons

    they should work on the merchandise other competitor's have way more to offer (cases screen protectors etc) then us. not all stores are run the same if you get transfer to another store they have a totally different way of doing things.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Very flexible work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in San Ramon, CA
    Current Employee - Retail Sales Associate in San Ramon, CA

    I have been working at T-Mobile full-time (less than an year)

    Pros

    - Good commissions and quality products to sell
    - T-mobile moving in a very positive direction and cares about there employees and there customers
    - Very flexible to be yourself at work
    - No drug test for retail
    - Lots of room for growth within company

    Cons

    - Room for improvement in senior management
    - Terrible hiring process
    - They use outsourced retail sales stores too. there needed for the growth rate of T-mobile, but dont have any customer service skills
    -

    Recommends
    Positive Outlook
    Approves of CEO

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