T-Mobile Reviews

Updated April 26, 2015
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759 Employee Reviews

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  1. Very stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Coach in Hoover, AL
    Former Employee - Customer Service Coach in Hoover, AL

    I worked at T-Mobile

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    I loved the people and helping others grow

    Cons

    Nothing you did was ever good enough

    Advice to Management

    They need to lighten up because things are not that serious

  2. Tired of pettines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RSA in Chesapeake, VA
    Current Employee - RSA in Chesapeake, VA

    I have been working at T-Mobile part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    benefits are good, commission is good, product has a good value, work schedule is pretty flexibile

    Cons

    having to constantly check your commissions, office culture similar to high school, leadership in my store was non exhistant

    Advice to Management

    Grow up and stop putting personal friendships over business. The lack of leadership and back door meetings and discussions made me quit and I was a top selling rep.

  3. Retail sales associate

    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Great hours nice pay for the work

    Cons

    Not alot of customers because of bad location

    Advice to Management

    Keep up good work

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  5. Worked in Change and Release Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Change and Release Management in Bothell, WA
    Current Employee - Change and Release Management in Bothell, WA

    I have been working at T-Mobile

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    It appears to be a good company in other groups. Great location and has a generally comfortable office environment. Free Coffee

    Cons

    Poor communication. Managers run around and tell folks that cannot go on their scheduled vacations or announce that all PTO is now cancelled until XXX Project is complete or successful. I do not believe that is motivation to stay employed here. Upper management does follow processes or rules put into place. In fact upper management and mid level management appear to be very reluctant to enforce processes or process rules. A very confusing environment in that respect. If upper and mid level management do not care about the processes (or support) put in place then the rank and file tend to be complacent. It appears that the location is 70% contract labor. Poor parking, too many employees for the location. Police and fire deptartments give parking tickets regularly

    Advice to Management

    Follow your own rules ! Respect everyone, not just the folks you "like". Be respective of others ideas. Learn from others instead of taking the "my way or the highway" attitude.

  6. Pretty okay so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Company discounts and bonuses. Overall pretty good set up.

    Cons

    Not a lot of room for advancement unless you want to get into sales.

    Advice to Management

    Expand the role if possible. Needs more hours.

  7. Business Analysis Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T-Mobile

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Learn a lot about various operations and other company policies, become good at analytics as it is a data driven company

    Cons

    Limited growth opportunities. Management of this team is not very good.

  8. Switch Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Switch Technician
    Former Employee - Switch Technician

    I worked at T-Mobile

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent salary and benefit package

    Cons

    Disorganized and seemed like they were always looking to sell the company

    Advice to Management

    Invest in the professional growth of your company

  9. Working at T-mobile is to learn the definition of adequate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Washington, DC
    Former Employee - Retail Sales Associate in Washington, DC

    I worked at T-Mobile full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great benefits and pay structure. relatively flexible time comittments, lots of positive marketing and sales support, targeted markets receive tailored product

    Cons

    Marketing can be shady and misrepresent the product, Little to no internal upward mobility, Definite divide between employees and management. Lack of focus from management

    Advice to Management

    Stop the reactionary management practices, believe in the product you sell and recruit and keep better talent

  10. Company review for tmobile

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate

    I have been working at T-Mobile part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits are okay. Commission is great. Great if you like phone technology. Great place to move up in company.

    Cons

    Goals can be annoying, constantly changing to compete with others.

    Advice to Management

    None

  11. Helpful (2)

    Nice perks, good pay for part-time, fast paced, lots of change, can be fun environment, high stress, high sales pressure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate

    I have been working at T-Mobile full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Part-time employment perks include reduced cellphone bill, paid time off, full benefits, 401K, tuition reimbursement, and more. There are certainly some friendly and knowledgeable employees there. The culture can be fun and T-Mobile does make effort to do so. If you like cellphones and technology then you'll certainly like being around all the new handsets. While the hourly pay isn't real high, commissions can good and thus is probably one of the best paying jobs in retail. While it is retail hours, there is flexibility in the schedule and you can be home at times that a 9-5 job wouldn't allow for. T-Mobile has certainly made some positive changes for customers that stand out above the competition: no contracts, low upfront pricing on phone if you have good credit, no data overages, streaming music not counting towards your data plan, overall lower monthly pricing, phone trade-ins, free texting and data overseas which make working for customers more pleasant. There are some opportunities to move up into full-time sales, sales lead, and other leadership roles including small business.

    Cons

    Increased pressure to hit quotas in spite of T-Mobile's pursuit of doing what's best for the customer creates a conflict of interest. Sometimes poor work/life balance due to retail hours and peak season schedule demands. Mixed experience with sales associates, some are knowledgeable/professional, and some aren't as much. Warranty replacement phones need improvement. An individual based commissioned environment creates unhealthy competition within stores at times, and can lead to customers not getting the best treatment. T-Mobile still suffers from some of the negative aspects of a big cellphone carrier in how they spin/handle situations and suffers from some of the negative aspects of corporate America (that negatively impacts both the customer and employee working there) Would like to see improved critical thinking in some areas.

    Advice to Management

    Be more open to criticism about every day challenges without simply referring to it as an excuse or being a lack of a team playing. Allow for more honesty, and transparency. Not all bad days are because the reps weren't trying hard to perform, and neither are all good days good because everyone was doing the right behaviors to perform well. It's all about having a balanced perspective. Improve the quality of the hiring process of sales reps. Would prefer team commission or no commission, but with higher hourly rate. Reps should be graded first and foremost on doing the right/ethical behaviors, then 2nd on their numbers (or would like to see this more consistently perhaps).

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