T-Mobile Reviews

Updated July 2, 2015
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845 Employee Reviews

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  1. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Waldorf, MD
    Current Employee - Retail Sales Associate in Waldorf, MD

    I have been working at T-Mobile full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great Rate Plans and benefits

    Cons

    The pay, customer service, and management

    Advice to Management

    Drop the egos and support your team members


  2. ok money

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T-Mobile

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    The good side is your work off commission

    Cons

    The bad side is if the item you sold is returned you commission is pulled back

    Advice to Management

    na


  3. CSR II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Approves of CEO
    Approves of CEO

    Pros

    Benefits, perks, work environment, CEO

    Cons

    Stresses of job, unprofessionalism, schedule changes


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  5. Retail Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Detroit, MI
    Former Employee - Retail Sales Associate in Detroit, MI

    I worked at T-Mobile (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great team oriented philosophy. Never had any problems with team members. Great pay for college students.

    Cons

    Can be a shark tank at times (not holding up the team oriented philosophy)

    Advice to Management

    Let up on your employees


  6. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great Company, Great CEO, Great Benefits!

    Cons

    Internal Processes need improvement---long time coming.

    Advice to Management

    Fix the order process. Sales cannot get their job done.


  7. Retail Sales Associate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T-Mobile full-time

    Pros

    My coworkers were great to work with. You can make a lot of money if you put some effort into it.

    Cons

    Some people who became managers shouldn't have been in management. A lot of the managers don't know how to communicate and manage the employees in their stores.


  8. Not a bad temporary career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefits, fair pay, phone benefits, stock grants, competitive in marketplace.

    Cons

    Pay not necessarily in line with company goals for managers, no real power to deal with underperforming sales reps, extremely horrible computer systems, politics worse than game of thrones at times.

    Advice to Management

    Reward and recognize performers and employees loyal to the company. Upgrade the computers,


  9. Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great part time . They work with schedule especially if your in school. Money is good

    Cons

    Get treated like a teenager, management is seasoned they could be a little immature and plain arrogant

    Advice to Management

    Learn how to interact with employees


  10. not for everyone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at T-Mobile

    Pros

    good bonus structure, busy store, friendly management, good team environment, lots of money to be made if you are motivated.

    Cons

    micro managed, lots of pressure to meet goals, inconsistent hours, extended hours, getting time off is nearly impossible, some stress.


  11. Helpful (1)

    Pay to Play

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Associate Manager in Chicago, IL
    Current Employee - Retail Associate Manager in Chicago, IL

    I have been working at T-Mobile full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Depending on mgmt, the environment can be fun. Benefits are great. Career can be rewarding.

    Cons

    Pay. T-Mobile is one of the lowest paid cellphone companies. Even Cricket and Spring mobile pay a better living wage.

    Advice to Management

    Take care of the people who currently work for you more than externals. Why is there a 20% cap in pay increase if a rep gets promoted to sales lead, so for some the most they'll receive is $13 but if your coming from the outside, you can start at$15. Their logic seems backwards. It's even worst for for a retail associate manager, if you're internal you'll make $15 as a manager. From the outside with no proven track record because there is no cap, you can negotiate more. It makes upward mobility not that beneficial because depending on what u make in commission, is more profitable to remain a rep. There's no room for negotiation.



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