TD Ameritrade Reviews

Updated August 25, 2015
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TD Ameritrade President, CEO & Director Fred Tomczyk
Fred Tomczyk
39 Ratings

Pros
  • Work-life balance is good if you want to leave the office promptly at 5 (in 21 reviews)

  • Great benefits outside of salary (in 17 reviews)

Cons
  • Technical side upper management doesn't always know what is going on (in 13 reviews)

  • In our department (Coaching) you are not conservative you might be looked down upon by middle management (in 9 reviews)

More Pros and Cons

71 Employee Reviews

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  1. so true about post with " Be Realistic "

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investment Consultant in New York, NY
    Former Employee - Investment Consultant in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TD Ameritrade (More than 5 years)

    Pros

    get a book of people to call. and call you will ! management only looks at #'s. they will tell you to your face that relationships matters but it does not. good for people who lack selling skills and not able build relationships quickly. get a salary , ( can not survive with that only ) and quarterly bonuses.

    Cons

    Zero Growth ! , by the time you figure out their systems you will be burn out. behind other competitors in platforms, systems, and solutions.


  2. Technical Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investor Services Technical Support in Omaha, NE
    Former Employee - Investor Services Technical Support in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The pay was good, as were the benefits

    Cons

    Very much a go along to get along environment.


  3. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Fort Worth, TX
    Former Employee - Senior Customer Service Representative in Fort Worth, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TD Ameritrade full-time (More than 3 years)

    Pros

    Great opportunity to learn more about investment strategies and products.

    Cons

    Taking care of the client no longere exist. It's all about the sale. Customer service keeps becoming more and more of a sales job and sales numbersichange often with little to no added benefit.

    Advice to Management

    Management needs to take employee suggestions and input seriously. They also need to act like they care about their employees instead of just sales.


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  5. Helpful (2)

    Job, not a career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Representative in Fort Worth, TX
    Current Employee - Financial Representative in Fort Worth, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at TD Ameritrade full-time (More than a year)

    Pros

    Pay is respectable for the basic conversations we are involved with. Overall good people at the company. Easy to work with clients, good support from most departments.

    Cons

    Sales route only way to move up. Meetings with manager are rarely about anything else but sales.

    Advice to Management

    Change the sales is king culture. Clients want knowledge assistance, not to be referred to the branch.


  6. No Paid Sick days for Employees/Children, No Annual Childcare Discounts

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at TD Ameritrade (More than 10 years)

    Pros

    Licenses, Experience, People; If you do not have children and never get sick you can actually use your vacation days!

    Cons

    No Sick Days, No Childcare Discount, No Help For Childcare During Inclement Weather; Director disconnect in how policies affect employees

    Advice to Management

    If People Matter is a core value, then providing childcare discounts and sick days should be part of your compensation package. When daycares are closed due to inclement weather, schools are closed due to inclement weather. Any paid time off you have to save for snowstorms, or if you or your children get sick. No help from TD Ameritrade. I need to look for an employer with real childcare benefits if I ever want to take a vacation or save more money. HUGE dissatisfier. Firm used to offer 10% discount for childcare and retention bonuses. Now you can leave your children at a random daycare for up to 10 days at a discounted rate-- and thats it no other childcare discounts. Ten maximum days, good luck with that!! The longer I've been here the less monetary compensation in total benefits I've received. Daycare is a large expense, better has ended...

    TD Ameritrade Response

    Jun 1, 2015 – Manager, Talent Acquisition Strategy

    At TD Ameritrade we work hard to create an environment that provides as much flexibility as possible for our employees. While we do not have dedicated “sick” time, we do have a paid-time-off (“PTO ... More


  7. Helpful (2)

    Client Services - Investools (Draper)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services Representative in Draper, UT
    Former Employee - Client Services Representative in Draper, UT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TD Ameritrade full-time (More than a year)

    Pros

    Great people working there. Good benefits such as health insurance, profit sharing, 401k and roth options, free gym membership, and many others. Overall, this is a good company if you're looking to pay your bills. If you want to accomplish great things in your career, don't go there. Hardly any room to advance here and all the major jobs with TDA are located in Nebraska or Texas.

    Cons

    Company increases goals every year-- making it harder and harder to make the same amount of money year over year. Meanwhile, CEO salary increases nearly $1,000,000 every year. For being a technology company, their technology blows. They're using systems that "save" money but cause nothing but headaches and slowdowns for the workforce. The site isn't mobile friendly and any problems reported on the website to development doesn't get fix for several weeks sometimes months. Anytime there are updates to the site you can expect problems. Testing in development department is non existent. Company is just a huge sales company that simply wants everyone's money and will do anything to get it.

    Advice to Management

    Pay your employees more for the crap they have to deal with. Be willing to engage employees more. Stop paying CEO stupid amount of money while decreasing everyone elses. Do away with Merit pay raises. Make Draper location a solid TDA location.


  8. Investment Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investment Consultant in Santa Clarita, CA
    Former Employee - Investment Consultant in Santa Clarita, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TD Ameritrade (More than 5 years)

    Pros

    High achievers are fairly well compensated, but not on par with industry standards. Benefits are pretty good. Having come from a full service brokerage firm, it was nice to have an existing book of clients to contact. Excellent firm for self directed investors with lots state of the art education tools and trading platforms via Think or Swim. Good (not great) customer service and back office support.

    Cons

    You have lots of clients to calls, but most want to be left alone to manage their own account(s) without help. Tons and tons of pressure to sell fee based products (i.e. Amerivest & Advisor Direct) and gather more assets. One quarter you can be a hero, the next you're a total loser. The result is more importance is place growing the company's revenue than the client's best interest. Fixed Income spreads are not competitive. You're expected to make several sales contacts everyday to clients that generally don't want to talk to anyone. Often feel more like a telemarketer than an advisor. You're expected to be an "Investment Consultant", but compliance is out of control with many restrictions on what you can advise clients to do...unless its a fee based product. Your calls will be monitored and used against you. Lower level managers are usually young and inexperienced, but think they've figured it all out. Nearly all managers must drink the Kool-Aid or they're gone.

    Advice to Management

    Place clients best interest over growing revenue and the result will be...growing revenue.


  9. Don't work for an acquisition target if you can help it.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Futures Manager in Chicago, IL
    Former Employee - Futures Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TD Ameritrade full-time (More than 5 years)

    Pros

    Company stability. If you're in the upper circle of the chosen you'll be very well compensated. But only those in that upper circle!

    Cons

    Smothered all the good that was thinkorswim. CEO will give himself a 30% pay increase while cutting jobs / freezing others pay. HR would not input my MBA education into the system. Not given the title for the job I was already doing. They seemed to only want an 'outsider'

    Advice to Management

    I'd give advice but it would be redundant to what has already been said. Also, the amount the executives are paid they should know and if not, be able to figure it out. I would have worked with them on those issues while I was employed but since I quit I don't see why I should work for them for free and tell them how to improve.


  10. Helpful (1)

    TD Ameritrade-Call Center Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Omaha, NE
    Current Employee - Call Center Representative in Omaha, NE
    Neutral Outlook

    I have been working at TD Ameritrade full-time (More than 8 years)

    Pros

    If you have been with the company for a few years the pay is acceptable. Good hardworking people below the director level Good place to start

    Cons

    Micromanaged-You are expected to talk constantly about your productivity (total calls and total sales leads). Your numbers are posted every day on a grease board for all in the call center to see. And you can end up on reports sent up to the Managing Director level should your productivity drop below certain levels. No real empowerment. If you have ideas, they will be put into an electronic suggestion box but you may never hear about them again. Your ideas are turned over to others for evaluation and resolution. Every year the demands for more productivity are increased. Getting a lateral move or promotion outside the call center is extremely difficult because you almost never interact with outside departments.

    Advice to Management

    Management has to understand that the costs to train an associate for a financial firm are quite high. The constant pressure to increase productivity leads to higher attrition levels and ultimately lower productivity. Shaming associates through public embarrassment will not in the long run achieve the numbers need to positively affect the bottom line. Having an Associate Engagement Team which does nothing but organize rewards for reaching productivity goals is not empowerment nor can it lead to engagement. Having to "reward" reps for filling out the annual engagement survey should be a strong indicator as how employees feel they are valued.


  11. Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intern - Hourly in Fort Worth, TX
    Current Employee - Intern - Hourly in Fort Worth, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    work life balance company values

    Cons

    person growth compensation personal growth

    Advice to Management

    more training discussing perks



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