TD Bank

  www.td.com
  www.td.com

TD Bank Reviews

Updated December 14, 2014
Updated December 14, 2014
1,199 Reviews
3.4
1,199 Reviews
Rating Trends

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Bharat Masrani
20 Ratings

Review Highlights

Pros
  • Great work life balance, a lot of flexibility with scheduling is what keeps me there (in 62 reviews)

  • Good benefits, sometime give flexible work time / location opportunities (in 53 reviews)


Cons
  • I've heard about 30% of my peers do not have the same consistent work life balance that i do (in 52 reviews)

  • The long hours and the excuse that the bank is fully staffed by senior management makes me laugh (in 47 reviews)

More Highlights

136 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clerk in New York, NY
    Former Employee - Clerk in New York, NY

    I worked at TD Bank part-time (more than an year)

    Pros

    The people are great. The work environment was good. The customers were great to meet. Yo get experience in integrating with different people.

    Cons

    Hours were too long in order to be convenient for the customers. Also no room to grow since there was a certain level to reach.

    Advice to ManagementAdvice

    Provide feedback

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Overly high expectations and little reward

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Wyckoff, NJ
    Former Employee - Customer Service Representative in Wyckoff, NJ

    I worked at TD Bank full-time (more than an year)

    Pros

    The people I worked with were great

    Cons

    The bank does not reward and recognize talent. Basically, this bank will work you as hard as they can for as little as they can. Tellers who were there for several years were receiving 10 cent raises per hour per year. .25 cents was considered very good. Platform hourly was $13+. I came in on the high side because of my experience but then received just a .25 cent raise even though my review was great. Managers expect workers to do more than their job, on top of their job without reward. Basically was told be happy you have a job. If you don't do more than 100% they will insinuate you can be gone. The schedule alone should be a warning. You may know one week in advance when you are working. It could be Thursday night till 8:15PM and then you many need to be back at 7:00 AM to open. There is no consistency. Management plays favorites with vacation time. You will be working the day after Thanksgiving at 5AM, plus Saturdays and Sundays. There is no room for growth because all responsibility is on the branch now, not like it used to be, so the departments that used to be places to move up to are no longer there. You can be there for ever and continue to receive 10c raises and be told to be happy while working 10 hour shifts with a 30 minute lunch. That's all you get. You will have no life. The turnover in staff is high. .

    Advice to ManagementAdvice

    Don't cater to college kids. They get to pick their hours and have a steady schedule while the full time people have to rearrange their lives to accommodate them. They will not be working for you in six months or a year, but your full time people will. The bonus program does not incent anyone to work harder than they already work, because they are already working really hard. Put it in their paycheck.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    The base pay is very low for an experienced CSR.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Queens Village, NY
    Current Employee - Customer Service Representative in Queens Village, NY

    I have been working at TD Bank

    Pros

    They are open 7 days a week. This is great for someome that is in school.

    Cons

    Very aggressive sales numbers. Most employees work 20 hours, no room for growth.

    Doesn't Recommend
    Negative Outlook
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  5.  

    Cheap company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QC Specialist in Mount Laurel, NJ
    Former Employee - QC Specialist in Mount Laurel, NJ

    I worked at TD Bank full-time (more than an year)

    Pros

    paid time off is great

    Cons

    low pay. not competetive at all

    Advice to ManagementAdvice

    you get what you pay for. unmotivated employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Not Very Helpful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller
    Current Employee - Teller

    I have been working at TD Bank full-time (more than an year)

    Pros

    Good Paid-Time Off benefits, You can get a promotion after 6 months, Decent Quarterly bonuses,

    Cons

    Terrible hours, Not enough pay, Management unfriendly and unhelpful, too difficult to get promoted to positions that the bank values, No real respect for Tellers from upper management.

    Advice to ManagementAdvice

    Provide some sort of comfort for Tellers when you require that they stand 40 hrs a week. Value all employees, rather than just management.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Unambitious employees fearing for their job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commercial Banking Analyst in Mount Laurel, NJ
    Former Employee - Commercial Banking Analyst in Mount Laurel, NJ

    I worked at TD Bank as a contractor (more than an year)

    Pros

    WOW! Awards is reminiscent of a concert and allows employees to get to know others around the region
    Over Time can be earned in another department if cross trained properly
    HR department that genuinely tries to assist in career development

    Cons

    Poor training practices
    An air of unprofessional-ism
    Upper management constantly looking for scapegoats
    Excessive gridlock for common sense practices to be implemented
    Upper management fails to prompt and sometimes discourages career development
    Pay disparity between male and female employees

    Advice to ManagementAdvice

    Do not empower an employee who may be a good worker but is a horrible manager to a management position.
    Do not apply a separate set of rules and guidelines to one group of employees

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Attrition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Head Teller in New York, NY
    Current Employee - Head Teller in New York, NY

    I have been working at TD Bank full-time (more than 5 years)

    Pros

    Health benefits including PPO insurance for annual doctor visits, vision care, basic dental care and available for both full and part time employees.

    Cons

    I often feel stretched too thin and overwhelmed, with my attention divided on multiple tasks at any given moment. I'm also forced to work at a rushed pace throughout the day to ensure that I can exit the building somewhat close to the end of my scheduled shift.

    I think that TD should have a dedicated local answering service for customer calls. It is very difficult the provide attentive service to the individual physically in front of you when the phone is ringing off the hook, a customer waiting for service at drive up, a penny bag is full, a business customer is waiting for change, and the branch has a line out the door, etc. This is compounded by the fact that branches are often grossly under staffed, with a "full" staff being the bare minimum. This is apparent when an employee goes out on PTO. The remaining staff must scramble to fill the void with individuals working extra hours (sometimes overtime) to ensure coverage.

    I am also not a fan of the robotic customer experience program that TD has implemented for verbal customer interaction. This interaction seems awkward and forced. Many of us have been in the customer service field for years and are very well versed in how to appropriately converse with our clientele. Rather than developing a script on how we should speak to our customers simply apply the golden rule. "Treat others as you would like to be treated."

    Advice to ManagementAdvice

    Please stop focusing solely on the needs of the customer, and do not overlook the needs of your employees. It often seems that our opinions fall on deaf ears and many times the needs of individual branches are disregarded. I'm aware that panels are occasionally conducted to assess the culture of TD employees, but it seems that the individual conducting that panel fulfills the role of deflecting and dismissing the genuine concerns of the employees present. It would be nice receive some validation and/or action resulting from these concerns.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Understaffed and consistently putting employees at risk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Service Representative
    Former Employee - Financial Service Representative

    I worked at TD Bank full-time (more than an year)

    Pros

    Good benefits package and generous quarterly allotment of paid time off. Lots of resources at your disposal for both work and life related issues, including off site volunteer opportunities.

    Cons

    'Stores' are chronically understaffed, putting an extreme stress on employees who actually care about the quality of customer service. Despite futile efforts of select employees, most customers will get poor service as a direct result of the store being understaffed. To make this problem worse, managers are frequently inexperienced at TD (due to high turnover) although they might have gotten "bough out" from another bank and have plenty of banking experience, that doesn't always translate well in a new environment, especially when software, internal databases, etc. can be much different.

    Being open 7 days a week cuts down the quality of a supervisor or management level employee in half, easily. It was not uncommon to work four 10 hour days one week then the next work six 6.5 hour days the next. I often worked 9 day stretches with no day off.

    Our store was so poorly staffed that every single day, with the exception of Sundays, we were forced to be in the settlement room continuing opening procedures while no employee was visible to a customer. Our allotted 30 minutes to open the branch was not nearly sufficient for the amount of work needed to be completed. Not only is this embarrassing, for the customer to walk into the branch and not see a bank employee visible, but it is an enormous safety risk, especially since the door to the settlement room had to stay open and a robber could easily jump over the line and a hostage situation would ensue. There were no panic buttons in that room, either.

    Advice to ManagementAdvice

    Although a store might be meeting its quarterly sales goal, take a look at why there is an absurd about of turnover at specific locations. To me, this is a no-brainier, but those higher up in management evidently don't care not only about training employees then having them quit (happens many times quarterly) but the VALUES of the bank being put into practice.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Unrewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bank Teller in New York, NY
    Former Employee - Bank Teller in New York, NY

    I worked at TD Bank full-time (more than 3 years)

    Pros

    Flexible with the hours and when to use your built up vacation time.

    Cons

    Depending on the neighborhood, your customers can go from decent folk to people who deserve to be arrested.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Good Company, Bad Store!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller II in Orange, NJ
    Former Employee - Teller II in Orange, NJ

    I worked at TD Bank part-time (more than 3 years)

    Pros

    In general I do believe TD is or at least has the potential to be a great company to work for considering which of the many locations you get hired at. I unfortunately got hired at one of the poorly managed stores the Orange, NJ store.

    Cons

    Management at my store was absolutely USELESS. There is a "bump it up" culture that is trained to TD Banks new hires this culture dictates that whenever issues arise that tellers/csr can not resolve you are to "bump it up" to your manager; Store manager, Assistant manager, head teller ect. In the case of the Orange store bumping it up was useless due to the fact the upper management know nothing or they are to fearful of any accountability to attach their name to. In the case of my store there were many time when I had to resolve major issues myself because I knew management was no help. In addition to their lack of initiative managers were sketchy there were rumors of store manager embezzlement ever since I started work at my store.

    TD Bank is a good company I however was placed in one of it most toxic work environments honestly.

    Advice to ManagementAdvice

    Understand that you have this position for a reason; to be a leader. Managers are to work with their employees to make them better not abuse their power and take advantage of employees so that their workload is lighter. As a manager you should never ask an employee to do something that you yourself aren't willing to or unable to do.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

TD Bank Photos

Sign at TD Bank branch on 7th street in Washington, D.C. (Photo attributed to Matthew G. Bisanz - licensed under the CCL Attribution-ShareAlike 2.5)
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