TD Bank Reviews

Updated March 27, 2015
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148 Reviews
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Bharat Masrani
73 Ratings

148 Employee Reviews

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  1. Extremely sales and service driven...to a fault

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TD Bank

    Pros

    If you are superb customer service provider and sales driven person this is the job for you. Upward mobility is happens quickly if you produce the sales numbers and customer service ratings that they desire quarterly

    Cons

    If sales and strict customer service guidelines are not your forte TD Bank IS NOT the job for you. The numbers at times are unattainable and unrealistic. Also its about how much you brown nose and not how much you know. Many people in management positions are not qualified to do the job and often don't have to even interview for the position. If they do interview its just for pretenses because upper management already decided to give them the position anyway regardless of what the store manager for that location wants for their team.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. Basically, my experience there showed me that some workplaces are an absolute nighmare!

    • Comp & Benefits
    • Work/Life Balance
    Former Employee - Teller
    Former Employee - Teller

    I worked at TD Bank part-time (more than a year)

    Pros

    Very modern, unique bank décor set-up
    Tons of free TD Bank click pens (which write so well!)

    Cons

    I was unfortunately singled out by the head teller; she would have me written up for anything; I never showed anything but respect for her
    The head teller and the Manager were literally "best buddies." They always went into the manager's office and closed the door whenever they were deciding what to hit me with next. (And no, I'm not just "paranoid." Other co-workers saw it as well) I ended up quitting
    They don't pay you what you're worth
    Many more, but I get ill thinking of that place
    Oh, one more thing! Their whole "referrals" process and goals are ridiculous. Seriously, a joke. And it didn't take much to get in trouble for forgetting to write something a certain way in this stupid daily email...
    Done!

    Advice to ManagementAdvice

    Ha! Not that upper management gives a hoot about us wee little tellers...How about being a company that truly looks down and doesn't tolerate managers having favorites and head tellers getting special priviledges?? Yeah, right.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. Dog eat Dog

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative I in Bridgeport, CT
    Former Employee - Customer Service Representative I in Bridgeport, CT

    I worked at TD Bank full-time (more than a year)

    Pros

    If you are a student or part time employees,hours work well for you

    Cons

    Management doesn't care about retailers

    Advice to ManagementAdvice

    Become more involved,give recognition when earned

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful

    Needs Improvement

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller I in New York, NY
    Current Employee - Teller I in New York, NY

    I have been working at TD Bank part-time (less than a year)

    Pros

    -I enjoy the people that I work with at my branch
    -I think the pay is pretty reasonable for my work
    -401k plan
    -Quarterly bonus based on individual and team performance
    -Very strong & tight-knit culture. Very inclusive environment
    -Training program was great. Very realistic & helpful.

    Cons

    -Horrible PTO Policy. Not only do part-timers only get 30 hours a year, they also force you to use PTO for holidays that fall on your shift, no exception. Now I have practically no PTO to use during the summer and they won't let you take off because you don't have the PTO to cover the off time. Makes no sense.
    -Heavy emphasis on Teller's having to hit sales goals and make referrals
    -Management feels like they are exempt from having to work on the weekends even though they are the busiest days
    -Scheduling SUCKS. If your part-time be prepared to work till 8pm Thursday and Friday night and all day Saturday & Sunday. If you need time off good luck convincing a full time to cover your weekend shift.
    -Management feels like 2 personal bankers are sufficient on weekends when 3 should be the MINIMUM.
    -Unless you live in Toronto or Philadelphia, good luck advancing here. If you want to move up in the company and not work in a branch then look to Chase or Citibank

    Advice to ManagementAdvice

    Fix your PTO policy. It's very unfair you take away your employee's PTO when they have no say in when holidays fall on days they normally work. Also look into making manager's do more on the weekends to support their teams.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful

    Senior Customer Servicd Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Representative
    Current Employee - Senior Customer Service Representative

    I have been working at TD Bank full-time (more than 8 years)

    Pros

    Schedule flexibility, great resources for banking information. Great support system to call a support team for addtl questions.

    Cons

    Very long hours, open on Sundays and short staff so u are doing your job plus others. Qualified employees should me considered for higher position and don't base it on favoritism or race.

    Advice to ManagementAdvice

    Management needs to play there role go out and get business, do less micro managing and gossiping with assistant manager. Treat all employees equal and not show favoritism.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. Try running with stones in your pockets. That's my whole experience here. Plus, I hope you like sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller I
    Current Employee - Teller I

    I have been working at TD Bank part-time (more than a year)

    Pros

    Motivated team of a few individuals operating a bank, and still being the number one store in the market.

    Cons

    Micromanaging
    Middle management- unconcerned about what actually occurs, they're impulsive with reacting negatively in most cases that effect us at the bank.
    Too many in store rules, on top of countless policies and procedures the bank themselves enforce.
    Customers are untamed. They act like leaches, expecting every problem to be resolved at that moment, for us to complete deposit and withdrawal slips as they remain on the phone. Some times they come in yelling at you, when it is their fault that their account went under.

    Advice to ManagementAdvice

    Do something different for us to feel appreciated. Where this is a bank making large sums of capital from investments and fees, you cannot even be considerate with investing more in your workers? (not trying to be a socialist). Include additional individuals if you see that you're team is running around all the time, and is getting sick all the time.

    Doesn't Recommend
    Negative Outlook
  8. Former Commerce Employee

    Former Contractor - Project Specialist in Phila, PA
    Former Contractor - Project Specialist in Phila, PA

    I worked at TD Bank as a contractor (less than a year)

    Pros

    They pay more, hence my overall rating is not very dissatisfied.

    Cons

    Dogmatic. Not willing to consider suggestions from more experienced talent.

    Advice to ManagementAdvice

    If the project is over budget and has no traction, it is time to make an executive decision.

  9. Great environment, pay sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Head Teller in New York, NY
    Current Employee - Head Teller in New York, NY

    I have been working at TD Bank full-time (more than 5 years)

    Pros

    Flexibility, lots of PTO - I accumulate about 30 days a year, which is unmatched by any banking company, tuition reimbursement is ok, it could offer more (4000 a year, now it's only $2500/year), possible for advancement

    Cons

    The pays stinks like 100 year old aged cheese; it's bad. Salary increases for promotions are 3% percent at a time, while a new hire for same promoted position could negotiate much much much more. The company asks for un-achievable number and only compensate you with $3000 dollars a year - that number is pretax. Software is that of a 1970 film, very out dated - online banking is a joke, not worthy of ever being number one with outdated tech.

    Advice to ManagementAdvice

    Please pay your employees and success will follow - pay the loyal employees.

    Negative Outlook
    Disapproves of CEO
  10. Teller

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TD Bank

    Pros

    Gained knowledge and experience

    Cons

    Long hours, tellers have to be on their feet all day, low pay

    Doesn't Recommend
  11. Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Orlando, FL
    Former Employee - Assistant Store Manager in Orlando, FL

    I worked at TD Bank

    Pros

    pay was good and so were the benefits.

    Cons

    the hours sucked, and the organization was crazy

    Advice to ManagementAdvice

    dont be so thin, you cant cover your region effectively.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

TD Bank Photos

Sign at TD Bank branch on 7th street in Washington, D.C. (Photo attributed to Matthew G. Bisanz - licensed under the CCL Attribution-ShareAlike 2.5)
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