TD Bank Reviews

Updated August 28, 2015
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TD Bank President & CEO Bharat Masrani
Bharat Masrani
21 Ratings

Pros
  • Very accomidating for a well rounded work-life balance (in 62 reviews)

  • Very good benefits including several weeks PTO annually (in 53 reviews)

Cons
  • The work/life balance is nonexistant (in 52 reviews)

  • Long hours depending on your rank (in 47 reviews)

More Pros and Cons

197 Employee Reviews

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  1. QA Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Falmouth, ME
    Current Employee - Anonymous Employee in Falmouth, ME
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Encouraged to give back to the local community

    Cons

    Not able to hold great people. pay is too low.


  2. Does Not Care About Americans

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TD Bank full-time (More than 10 years)

    Pros

    Pay is fine, hours are fine, great coworkers.

    Cons

    Outsources American jobs to foreign contractors to save money.

    Advice to Management

    Shame on you for eliminating Americans in America to foreign contractors who sit on their butts and just collect the money Very rude individuals to work with.


  3. Nah.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative I in Philadelphia, PA
    Current Employee - Customer Service Representative I in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The pay is OK. i like the customer support line and some of the resources.

    Cons

    My managers are rude and uneducated and dumb. I think it's dumb that TD wants everyone to be a jack of all trades and a master of none. we need specialists. 1 day of mortgage training is not enough for me to be speaking to people about mortgages. Are you stupid? why arent their offices in here? People have to tell me their SSN a foot away from other customers. Let's get professional.

    Advice to Management

    Read cons.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Not very fun

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Representative in Newport Beach, CA
    Former Employee - Customer Service Representative in Newport Beach, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TD Bank full-time (More than 3 years)

    Pros

    Talking to customers and helping them make the best financial decisions for them. Liked giving presentations and talking to people. Finance is my passion and TD did not feel the same way.

    Cons

    Didn't pay for parking, they had undisclosed fees, mgmt wanted you to try and get every investment dollar transferred to TD even if it wasn't to the client's benefit. Mgmt strongly discouraged one from taking vacay and sick days. Mgmt did not treat CSR's like professionals. Mgmt. tried to make you bring in dr. note like a child. Felt totally disrespected.


  6. Head Teller

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toms River, NJ
    Former Employee - Anonymous Employee in Toms River, NJ
    Doesn't Recommend
    Negative Outlook

    I worked at TD Bank full-time (More than 5 years)

    Pros

    Opportunity to move up within company.

    Cons

    High sales goals, open 7 days a week, low salary and bonuses.

    Advice to Management

    Become more competitive with salary.


  7. Okay job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Flexible schedule, PTO, benefits

    Cons

    Poor underqualified management, call center is full of politics and drama, too many changes and ridiculous unrealistic goals set by corporate.

    Advice to Management

    Learn the job before you try to manage a team


  8. Great People Poor Communication

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mount Laurel, NJ
    Current Employee - Anonymous Employee in Mount Laurel, NJ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at TD Bank (More than 8 years)

    Pros

    The employees are friendly and most are very knowledgeable. They have provided tools for self learning and enhancement on intra-company websites which is a great asset if used correctly.

    Cons

    Compensation is low compared to the industry. In additon, communications between departments is poor. Decisions are made without discussion and then everyone is left to try to fix and messes made afterwards.

    Advice to Management

    Better communication with the people who actually do the work.


  9. Quality Assurance Analyst - RCS Compliance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Analyst -RCS COMPLIANCE in Mahwah, NJ
    Current Employee - Quality Assurance Analyst -RCS COMPLIANCE in Mahwah, NJ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at TD Bank full-time (Less than a year)

    Pros

    Interview Process is easy. Structure of the Job is good, but still a long way to go Easy to understand and catch on the new process and merchants

    Cons

    Cannot move up easily and no pay raise upon performance, just yearly raise

    Advice to Management

    N/A


  10. Changing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Employee in Rock Hill, SC
    Former Employee - Store Employee in Rock Hill, SC
    Doesn't Recommend
    Negative Outlook

    Pros

    At upper management level they do seem to care and put plans in place to help employees. Benefits and 401K are great.

    Cons

    Mismanagement in the market I worked in. So much about who you know. South Carolina has not embraced TD and there are lots of problems. Loosing a lot of skilled people in this market and they don't care if the RMM does not like you it does not matter how long you have been here or how well you do your job it will never be enough for her. Unprofessional and no chance to move forward if she does not support you. Lots of tenured staff have left recently.

    Advice to Management

    Review the calls that are being placed to HR in the market and see if you can help people out. So sad how they are being mistreated here.


  11. Call Center Supervisor

    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TD Bank (More than 8 years)

    Pros

    Competitive pay. Good benefits. Team environment.

    Cons

    Customer service quickly changed due to merger. Sales became priority. Superior Customer Service became irrelevant. High staff turnover.

    Advice to Management

    Focus on service which made the brand consumers loved.



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