Good customer service is the main focus and not meeting quotas (at least not yet) (in 3 reviews)
They give a good amount of Paid Time Off, and are flexibile about vacations (in 3 reviews)
A customer service rep barely earns enough to get by (in 4 reviews)
Very unprofessional from senior management on down (in 3 reviews)
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I worked at TD Commerce BankPros
-easy to pick up shifts for extra money.
-you meet pretty cool customers
-the fast pasted environment makes the shifts quickerCons
-You would think because of their flexible hours, a college student would fit right in. WRONG! Students are penalized for not having "open availability".
-there were only 2 chairs that were "rotated" among tellers.
-if you did not have an opening shift you would not get a chair.
-new tellers are expected to meet unrealistic performance expectations.
-management definitely has favorites.
-there will be no time to find the difference of a new teller. But veteran tellers can stay all night to find theirs.
- 6:30am, saturday branch meetings. (even if you are not working that they)
-i've seen many new tellers get fired(without warning) for mistakes anyone could have made
-you may be required to greet for all day with out a lunch break.
-I have taken a 3hr lunch, in order to avoid overtime!!!
-management forgets to approve your time.
-be prepared to carry 20lb bags of coins from that filthy penny arcade.
-management is really strict about attire.Advice to ManagementAdvice
stop playing favorites. Many students work here so they can take advantage of the flexible hours. Please do not require part time 20hr employees to be "open" 7 days a wk. Chances are they are pt to go to school! duh!Doesn't RecommendDisapproves of CEO
I have been working at TD Commerce BankPros
If you have the right people backing you up then you can move up in the company fairly quickly. Can make a good amount of money in the industry but of course have to know the right person. The hours are flexible and if you are still in school it is a great way to get a decent name on your resume. You can meet pretty interesting people and network. It is a wonderful way to get your foot in the door if you are willing to do a bit of sucking up to. Great job for moms and students.Cons
Where do I begin....they treat you like a slave. Pay is mediocre for the amount of hours. They don't explain procedures properly and then expect you to know what you are doing. They bend the rules for whom they please and screw others over. They quality of life, that an employee that works in the branch lives is horrible. They expect you to kiss the customers butts while they treat you like crap. When you finally go out of your way to help someone nobody, not even the manager appreciates it. They have extremely stupid rules that make more work for you and inconveniences the customer unlike what their motto.Advice to ManagementAdvice
Better training management. Provide more feedback and proper procedure explanation. Encouragement of all employees not just a select few. Hire more professional staff.Doesn't RecommendDisapproves of CEO