TD Commerce Bank Reviews in New York City, NY

61 Reviews
2.8
61 Reviews
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TD Commerce Bank President & CEO Mike Pedersen
Mike Pedersen
0 Ratings

Review Highlights

Pros
  • Good customer service is the main focus and not meeting quotas (at least not yet) (in 3 reviews)

  • They give a good amount of Paid Time Off, and are flexibile about vacations (in 3 reviews)


Cons
  • A customer service rep barely earns enough to get by (in 4 reviews)

  • Very unprofessional from senior management on down (in 3 reviews)

More Highlights

6 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Rewarding but stunted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Chatham, NJ
    Former Employee - Assistant Store Manager in Chatham, NJ

    I worked at TD Commerce Bank full-time (more than 5 years)

    Pros

    Job security, great staff, good bosses, improving IT and organizational enhancements

    Cons

    Limited mobility into certain areas, unreal expectations within a 40 hour work week, little input taken from field employees for audit and procedural improvement via TQM.

    Advice to ManagementAdvice

    Listen to the people on the front lines. They know how it is. When looking to improve operations, don't cut corners and listen to your customers.

  2.  

    Its good place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Head Teller in New York, NY
    Current Employee - Head Teller in New York, NY

    I have been working at TD Commerce Bank

    Pros

    Management and coworkers are the best in TD

    Cons

    Open 7 days a week, 6:30Am - 8:30PM is a very tough schedule even its rotating every week.

    Advice to ManagementAdvice

    Branch managers are great, just the upper management only care about the # not the employees nor the customers

    Recommends
    No opinion of CEO
  3.  

    Not Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Teller in Eatontown, NJ
    Current Employee - Teller in Eatontown, NJ

    I have been working at TD Commerce Bank

    Pros

    The job is great depending on the people you work with but other than that, it keeps you busy and its simple work

    Cons

    Not very organized, especially for a bank. Management is very sloppy and responsibility is tossed around a bit too much

    Advice to ManagementAdvice

    Management could definitely use some work but other than that its a great job and the pay is fantastic. looks great on your resume FOR SURE

    Approves of CEO
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  5.  

    TD will just be another bank. Goodbye Commerce Bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in New York, NY
    Former Employee - Customer Service Representative in New York, NY

    I worked at TD Commerce Bank

    Pros

    You can feel proud to work for such a high growth bank. The people are friendly. Everyday is different. Good customer service is the main focus and not meeting quotas (at least not yet). As a CSR information is always available. The WAG is helpful. Compared to other banks TD Commerce Bank will offer more in compensation than Chase, NorthFork/Capital One, Bank of America, and all local midsize banks. I don't know the fate of MR C but it was nice to have him around. I trust Penny Arcade will stick around. And maybe Mr C will go Green. Good bye old Commerce.

    Cons

    It is difficult to move up in the company. There compensation is better than other banks but gives low raises. Their % raise increase is a mere 4% which is standard for a big company like Commerce. They don't offer Bonus's or salary to small time workers. Overtime is managed so it is difficult for those who want to make more $. The worst part of the job is GREETING. Oh how much i hated to greet. Yes it helps the customer find its way to the line and sit to wait for Customer service than to run up to them.

    Advice to ManagementAdvice

    You a check and balance of power on supervisors.

    Recommends
    Approves of CEO
  6.  

    TD Commerce is the Bank of the Future!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in New York, NY
    Current Employee - Customer Service Representative in New York, NY

    I have been working at TD Commerce Bank

    Pros

    If you enjoy a relatively stress-free work environment & even fun-filled at times, if you enjoy working with all types of people, if you enjoy working a variety of work shifts or prefer to work early in the day or later in the day, if you like having occasional weekdays off, if you are good at and enjoy working in customer service, if you like a workplace that promotes from within, if you are looking for an employer that appears to be doing everything right & has won numerous awards for being both a good employer and a good business, then Toronto Dominion's TD Commerce Bank is the place to be!!!

    Cons

    Being in a branch (called a "store") where the management team is not supportive and co-workers do not work cohesively as one team, shifting work schedules, not having any real time off if you are a part-time employee as only full-time employees get 23 days off, constantly being & acting "WOW" with customers even when the customers act very "Un-WOW" towards you, retail-type paychecks which translates into low pay and no incentives though that may or may not be changing with the merger, below-average health benefits, working in a branch that is either constantly busy or under-staffed & feeling overworked as well as unappreciated, an undue amount of attention to customers & not enough to employees by management.

    Advice to ManagementAdvice

    Increase the poor compensation structure for both tellers and CSRs - $10-12/hour is much too low for New York City! Add more substantial incentives if you're not going to move salaries up and improve on the healthcare & other benefits. Pay more attention to your employees in small & big ways and don't treat them like non-unionized factory workers on an assembly line. Remember, people are not machines - generally speaking, if you treat your employees respectfully, fairly & humanely & reward them for a good day's work then they will want to do the best job they can.

    Recommends
    No opinion of CEO
  7. 1 person found this helpful  

    Commerce is a fun place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Teller in Astoria, NY
    Former Employee - Teller in Astoria, NY

    I worked at TD Commerce Bank

    Pros

    It's a fun environment, the people are all truly nice and caring people. Good amount of PTOs (especially for the lower-end positions - 24 vacation days for tellers).

    Cons

    Typically a very busy environment, at least in the metro NY area, in which case you have to deal with a lot of unhappy customers on a daily basis. Usually 4 days out of the week, while working in a branch, you'll have to close (stay til 8:30pm).

    Advice to ManagementAdvice

    Keep it a fun environment.

    Recommends
    Approves of CEO

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