TD Commerce Bank

  www.tdbank.com
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TD Commerce Bank Reviews in New York City, NY

62 Reviews

2.8
62 Reviews
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TD Commerce Bank President & CEO Mike Pedersen
Mike Pedersen
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Review Highlights

Pros
  • Good customer service is the main focus and not meeting quotas (at least not yet) (in 3 reviews)

  • They give a good amount of Paid Time Off, and are flexibile about vacations (in 3 reviews)


Cons
  • A customer service rep barely earns enough to get by (in 4 reviews)

  • Upper management need to communicate more with workers (in 3 reviews)

More Highlights

1 Employee Reviews Back to all reviews

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  1.  

    TD Commerce Bank is a well-managed company where positive, hard-working people are acknowledged and appreciated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Manager  in  New York, NY
    Current Employee - Store Manager in New York, NY

    Pros

    This company is very focused on creating the best service based business possible. There is a "No Jerk" policy within the company. There is an emphasis on hiring nice people who can be trained on specific skills, but who already have a talent and personality for helping people. It feels good to work for a company like this when so many customers become fans of what we are doing both in the store and the community at large. Positive word of mouth is the best and most effective advertising!
    Also, if you work hard and learn fast you will be recognized and can move up within the company as it is still expanding.

    Cons

    Having a flexible schedule is extremely important, which means some last minute schedule changes, including early morning and late evening shifts. Not enough compensation at Teller and CSR positions to encourage top performers.

    Advice to ManagementAdvice

    Keep emphasizing superior customer service at all costs. Continue to invest in training and development, but offer performance bonuses for top performers in all job descriptions. Keep decision-making local as much as possible.

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