TD Commerce Bank

  www.tdbank.com
  www.tdbank.com
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TD Commerce Bank Reviews

61 Reviews
2.8
61 Reviews
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TD Commerce Bank President & CEO Mike Pedersen
Mike Pedersen
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Review Highlights

Pros
  • Good customer service is the main focus and not meeting quotas (at least not yet) (in 3 reviews)

  • They give a good amount of Paid Time Off, and are flexibile about vacations (in 3 reviews)


Cons
  • A customer service rep barely earns enough to get by (in 4 reviews)

  • Upper management need to communicate more with workers (in 3 reviews)

More Highlights

13 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Rewarding but stunted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager  in  Chatham, NJ
    Former Employee - Assistant Store Manager in Chatham, NJ

    I worked at TD Commerce Bank full-time for more than 5 years

    Pros

    Job security, great staff, good bosses, improving IT and organizational enhancements

    Cons

    Limited mobility into certain areas, unreal expectations within a 40 hour work week, little input taken from field employees for audit and procedural improvement via TQM.

    Advice to ManagementAdvice

    Listen to the people on the front lines. They know how it is. When looking to improve operations, don't cut corners and listen to your customers.

  2.  

    Its good place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Head Teller  in  New York, NY
    Current Employee - Head Teller in New York, NY

    I have been working at TD Commerce Bank

    Pros

    Management and coworkers are the best in TD

    Cons

    Open 7 days a week, 6:30Am - 8:30PM is a very tough schedule even its rotating every week.

    Advice to ManagementAdvice

    Branch managers are great, just the upper management only care about the # not the employees nor the customers

    Recommends
    No opinion of CEO
  3. 1 person found this helpful  

    Learn a lot but doesnt pay as good as I would like

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - TD Bank Call Center Representative  in  Mount Laurel, NJ
    Current Employee - TD Bank Call Center Representative in Mount Laurel, NJ

    I have been working at TD Commerce Bank

    Pros

    Great training for young professionals or recent college graduates looking to build up their resume, learn a lot in a very fast paced and at times hectic environment, management is very friendly and approachable.

    Cons

    The pay isnt that great especially for recent college graduates, and likely will end up losing a ton of good employees when the economy improves and jobs with better compensation pop up.

    Advice to ManagementAdvice

    Basically just improve the pay scale for the employees, or see many high quality employees leave for greener pastures once the economy turns around.

    Recommends
    Approves of CEO
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  5.  

    Not Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Teller  in  Eatontown, NJ
    Current Employee - Teller in Eatontown, NJ

    I have been working at TD Commerce Bank

    Pros

    The job is great depending on the people you work with but other than that, it keeps you busy and its simple work

    Cons

    Not very organized, especially for a bank. Management is very sloppy and responsibility is tossed around a bit too much

    Advice to ManagementAdvice

    Management could definitely use some work but other than that its a great job and the pay is fantastic. looks great on your resume FOR SURE

    Approves of CEO
  6.  

    A strong company with a good heart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Cherry Hill, NJ
    Current Employee - Anonymous Employee in Cherry Hill, NJ

    I have been working at TD Commerce Bank

    Pros

    Competitive environment built with the Customer, Employee and shareholder in mind. Fun environment with a serious approach to business issues

    Cons

    Still a little disconnected from the integration.... mgmt needs to make some tough calls.

    Advice to ManagementAdvice

    Keep building the network!

    Recommends
    Approves of CEO
  7.  

    Great place to work.... as long as money is no object

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - HR Administrative
    Former Employee - HR Administrative

    I worked at TD Commerce Bank

    Pros

    -Excellent company (the praise they get from customers, the things they have done that has rocked the stuffy banking industry)
    -Recognition (they have numerous programs)
    -Training (there are TD University training classes for virtually everything)
    -The culture (whether its cheesy or not, there is no denying that it is a unique place to work. Gets taken advantage of until you cross over to another bank and hate it)
    -Willingness to change (they are never worried about making improvements)

    Cons

    -The pay is pretty much the worst. I never wanted to leave the company, but I was getting paid only a few dollars more than a CSR to HIRE those CSRs.
    -Opportunity for career advancement is quite hard in the support areas. Unless you live around or want to commute to the HQ in Mt Laurel, you are pretty much only given a very thing path of advancement. I had only TWO positions (same job, just two actual people) that I could have been promoted into.

    Advice to ManagementAdvice

    You increased your branch staff pay to be more competitive - now you have to think about those that actually work behind the scenes. Also, think about restructuring those support areas... maybe have more satellite offices so you don't lose good people who have no room to grow.

    Recommends
    Approves of CEO
  8.  

    Legacy Commerce Bank was great, the jury is still out on the new bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TD Commerce Bank

    Pros

    Great corporate culture. It is extremely easy to sell the company to customers. The work atmosphere is often fun and low-stress. Great schedule to work with for college-students and those looking for a second job.

    Cons

    There isn't always great communication between upper/mid-management and employees. Sometimes there is a lack of a meritocracy and promises are not kept. Some decisions lack fairness.

    Advice to ManagementAdvice

    Management should take the time to evaluate its internal practices as it relates to current employees. There is some resentment that is not being responded to and Summer 2009 may see a high number of quality employees seeking employment elsewhere.

    Approves of CEO
  9.  

    A Good Company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Philadelphia, PA
    Current Employee - Customer Service Representative in Philadelphia, PA

    I have been working at TD Commerce Bank

    Pros

    NIce Work enviroment. Generally nice People. Good benefits and generous 401k. Easy to make a career out of it if you want to. Proffessional work enviroment. New technology. The company is growing at a rapid pace.

    Cons

    Employee pay. Managment and up are paid well. Below, grocery store levels. For the work expected or branch personel, pay is lacking.

    Advice to ManagementAdvice

    Recognize hard work and excellenece. Not promoting the person who comes to work late every day and never meets their goals.

    Recommends
    Approves of CEO
  10.  

    TD will just be another bank. Goodbye Commerce Bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  New York, NY
    Former Employee - Customer Service Representative in New York, NY

    I worked at TD Commerce Bank

    Pros

    You can feel proud to work for such a high growth bank. The people are friendly. Everyday is different. Good customer service is the main focus and not meeting quotas (at least not yet). As a CSR information is always available. The WAG is helpful. Compared to other banks TD Commerce Bank will offer more in compensation than Chase, NorthFork/Capital One, Bank of America, and all local midsize banks. I don't know the fate of MR C but it was nice to have him around. I trust Penny Arcade will stick around. And maybe Mr C will go Green. Good bye old Commerce.

    Cons

    It is difficult to move up in the company. There compensation is better than other banks but gives low raises. Their % raise increase is a mere 4% which is standard for a big company like Commerce. They don't offer Bonus's or salary to small time workers. Overtime is managed so it is difficult for those who want to make more $. The worst part of the job is GREETING. Oh how much i hated to greet. Yes it helps the customer find its way to the line and sit to wait for Customer service than to run up to them.

    Advice to ManagementAdvice

    You a check and balance of power on supervisors.

    Recommends
    Approves of CEO
  11.  

    TD Commerce is the Bank of the Future!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative  in  New York, NY
    Current Employee - Customer Service Representative in New York, NY

    I have been working at TD Commerce Bank

    Pros

    If you enjoy a relatively stress-free work environment & even fun-filled at times, if you enjoy working with all types of people, if you enjoy working a variety of work shifts or prefer to work early in the day or later in the day, if you like having occasional weekdays off, if you are good at and enjoy working in customer service, if you like a workplace that promotes from within, if you are looking for an employer that appears to be doing everything right & has won numerous awards for being both a good employer and a good business, then Toronto Dominion's TD Commerce Bank is the place to be!!!

    Cons

    Being in a branch (called a "store") where the management team is not supportive and co-workers do not work cohesively as one team, shifting work schedules, not having any real time off if you are a part-time employee as only full-time employees get 23 days off, constantly being & acting "WOW" with customers even when the customers act very "Un-WOW" towards you, retail-type paychecks which translates into low pay and no incentives though that may or may not be changing with the merger, below-average health benefits, working in a branch that is either constantly busy or under-staffed & feeling overworked as well as unappreciated, an undue amount of attention to customers & not enough to employees by management.

    Advice to ManagementAdvice

    Increase the poor compensation structure for both tellers and CSRs - $10-12/hour is much too low for New York City! Add more substantial incentives if you're not going to move salaries up and improve on the healthcare & other benefits. Pay more attention to your employees in small & big ways and don't treat them like non-unionized factory workers on an assembly line. Remember, people are not machines - generally speaking, if you treat your employees respectfully, fairly & humanely & reward them for a good day's work then they will want to do the best job they can.

    Recommends
    No opinion of CEO

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