TD Commerce Bank

  www.tdbank.com
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TD Commerce Bank Reviews

TD Commerce Bank – US – “THE GOOD OLD DAYS”

All Employees Current Employees Only

2.8 60 reviews

Not yet rated.

TD Commerce Bank President & CEO Mike Pedersen

Mike Pedersen


38% of employees recommend this company to a friend

Review Highlights

Pros
  • Good customer service is the main focus and not meeting quotas (at least not yet)(in 3 reviews)

  • They give a good amount of Paid Time Off, and are flexibile about vacations(in 3 reviews)


Cons
  • A customer service rep barely earns enough to get by(in 4 reviews)

  • Upper management need to communicate more with workers(in 3 reviews)

11 Employee Reviews Back to all reviews
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Career Opportunities

    1 person found this helpful  

    Long hours and low pay

    Teller (Current Employee)

    ProsThey'll take you with no experience, and even part-timers get full access to benefits. If you're still in school, they're open so much you can easily get the hours you need. If the team is good, it can be a lot of fun.

    ConsThe hours are long and while they're supposed to rotate weekends, not all branches do. The pay is very low considering how awful some of their hours are and I expect them to lose a lot of really talented people when the economy improves.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Unfair favouratism

    Vice President BDO (Current Employee)

    ProsFreedom to be creative to a point

    ConsInternal favouritism is at unacceptable level

    Advice to Senior ManagementCommunicate fairly

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Get Expierance and Leave

    Teller and Customer Service Representative (Current Employee) Dover, DE

    ProsIt was very flexi able with school schedule, had the opportunity to work as many hours as I wanted and the atmosphere was comfortable.

    ConsThe seven day week banking, rude customers and management. Very unprofessional from senior management on down. The pay scale sucked!!!

    Advice to Senior ManagementGive employees better pay and be more professional. Create a better professional development program for current employees and have better benefits.

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    TD BANK - Lost the Commerce name AND SERVICE

    Customer Service Representative (Current Employee) Fort Lauderdale, FL

    ProsPROS:

    -Friendly atmosphere with co-workers
    - Not as sales driven as other competitors
    - Flexible work schedules (open 7 days a week allows for part time employees)
    - Company culture attempts to be fun/energetic
    -Very solid benefits

    ConsCONS:

    - TERRIBLE PAY
    -Rewards for doing months of work include POTENTIALLY receiving a $25 gift card
    -Upper management plays favorites over more qualified candidates
    -Not much room to grow (opposite of what company declares CONSTANTLY)
    -General shift away from being customer-oriented and more towards finding ways to "fee" customers
    - Systems that were installed are still buggy; numerous glitches, including weeks of system being completely down which destroyed years of hard-earned reputation and status
    -More sales driven without any form of major compensation

    Advice to Senior Management-Try to start compensating employees in a way similar to competing banks; otherwise talent will quickly leave for higher-paying jobs
    -Promote those that are competent, and get rid of those that cause trouble
    -Stop allowing management to play favorites with employees/customers
    -Make sure software is virtually glitch-free before switching over to brand new internal systems

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    TD Bank will lose a lot of good people once the recession ends

    Senior Customer Service Representative (Current Employee) New York, NY

    ProsA variety of work schedules to choose from, no layoffs during recession at least for CSRs and tellers.

    ConsLow morale among employees due to post integration problems that were not acknowledged and solved fast enough by management. Poor incentive plan for all non-exempt employees. A two-tier hierarchy exists between workers (CSRs, tellers and back office personnel) and management in terms of respect, room for advancement and compensation. Management's perception of how well employees are treated is in stark contrast to employees' perception of how they are treated. The twain shall not meet!

    Advice to Senior ManagementHire better managers/leaders, institute recognition plans that employees appreciate not what managers think they will appreciate. Very few people really want to attend the Wow Awards this year. Paying what amounts to a mere $160.00 per quarter before taxes to CSRs for meeting their quotas is NOTHING! That is not a WOW incentive plan! Remember that how you treat your employees is a direct reflection of how you treat your customers who make profits for you.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    TD Commerce bank is the worse

    Senior Teller (Current Employee)

    Prosbanks always sound like a great place to work at

    Consthe hours suck and the pay is even worse. training is horrible and the enivorment is far to young

    Advice to Senior ManagementPay attention to people who seem like they know everything but yet do nothing

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    TD Bank. Its a job.

    Banking Specialist I (Current Employee) Mount Laurel, NJ

    ProsPlenty of overtime available
    4 weeks of PTO yearly
    Great, fun co-workers
    Nicely decorated and well maintained work enviorment
    Major highways close by for easy commuting
    SOME very professional, knowledgable yet down to earth leadership

    ConsLow pay. A customer service rep barely earns enough to get by.
    Need for meaningful recognition for good work, more than confetti, claping..and a balloon.
    Recently changed quality standards that allow small mistakes to result in constant "warnings"
    Low employee morale as a result of above mentioned quality standards
    An overall feeling among employees that nothing is good enough
    Too much inconsistant information between supervisors.
    Branches and call center need to be on the same page and stop pushing customers back and forth between the branches and call center.
    Higher management playing favorites. "Playing the game" should not be necessary to get ahead.
    Not enough leadership on the floor for reps to go to for help. This makes it necessary to keep customers on hold loo long.
    Leadership who will offer excuses instead of help.
    I could go on, but I have to get to work!

    Advice to Senior ManagementToo much micro management and negativity. We got JD Powers 3 years running before changing quality standards.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Sometimes great, sometimes okay, sometimes they don't make a drink strong enough

    Customer Service Representative (Former Employee) Philadelphia, PA

    ProsGreat paid time off allowance, annual bonus, good products, friendly atmosphere, nice branch interiors, better hours than standard retail, some availability for promotion.

    ConsPoor health/dental benefits package, difficulty with branch employee scheduling, poor annual raises with good reviews, understaffed, difficult conversion during the bank merger.

    Advice to Senior ManagementI no longer work for TD, but have friends and family that continue to be employed there. The largest complaint I hear from them is the annual raises given for excellect reviews (2%????). A CSR making $14/hour would receive a 2% raise of $0.28/hour - that would mean for a 40 hour work week, that employee would receive an additional $7.84/week after taxes. I would recommend at least a 4% raise for the employees, especially if the annual bonus is removed due to new sales goal conditions. The economy is down, but TD shares have risen nearly $20/share over the past few months - signs TD is doing well. It would be good to share that success with the employees, especially who appreciate a proper annual raise more than the pizza and ice cream during employee appreciation week.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Promises with no proper follow-thru.

    Senior Customer Service Repr (Current Employee) Philadelphia, PA

    ProsOverall, the Bank is a fun place to work.most days you can go to work and have a good time. The hours are flexable and can be worked to fit your schedule pretty easily as long as you are willing to work at least some nights and weekends.

    ConsThe system for advancing in your career at the bank is lacking at best. They have a program called CASH that is supposed to train you to move up. But, while the classes are great, once you finish the program and get certified for your given position the reality becomes that you end up being responsible for the work of the new position without the pay or promotion to back it up. Add to that that the feedback from your regional managers as to what you need to do to get promoted is non-existant.

    Advice to Senior ManagementMake sure your CASH program participants don't feel lost in the shuffle. At the very least communicate with them as to any hold-ups with regards to their promotions, either because of the need for further development or the lack of availabe positions.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    A Launch Pad More Than a Career

    Senior Customer Service Representative (Current Employee) Philadelphia, PA

    ProsQuick advancement if you want it. Great way to get a title onto your first resume. People are friendly for the most part. Full time employees receive 24 days off per year to start (see below for reason why). Flexible place to work if your in school. Part time plus lets you do 30 hours a week and get benefits (which are inexpensive).

    ConsPay here is tough to swallow. They are open 361 days a year which equates to weekend shifts and working holidays other banks and gov't receive off. Management is not always the most professional. Tuition reimbursement could be more.

    Advice to Senior ManagementStart taking the banking industry more seriously. Demand more of emplyees and pay them more for it. It seems like you allow problems to fester in the branches themselves. In turn, take decisive action and ask HR to recruit better talent.

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