TD Commerce Bank

  www.tdbank.com
  www.tdbank.com

TD Commerce Bank Reviews

Updated November 9, 2014
Updated November 9, 2014
63 Reviews
2.8
63 Reviews
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TD Commerce Bank President & CEO Mike Pedersen
Mike Pedersen
0 Ratings

Review Highlights

Pros
  • Good customer service is the main focus and not meeting quotas (at least not yet) (in 3 reviews)

  • They give a good amount of Paid Time Off, and are flexibile about vacations (in 3 reviews)


Cons
  • A customer service rep barely earns enough to get by (in 4 reviews)

  • Very unprofessional from senior management on down (in 3 reviews)

More Highlights

13 Employee Reviews Back to all reviews

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  1.  

    Be prepared to do your job, and everyone else's.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bank Teller
    Current Employee - Bank Teller

    I have been working at TD Commerce Bank part-time (more than an year)

    Pros

    This bank has an alright place to start. The coworkers are friendly and always help each other out.

    Cons

    TD Bank is the lowest paid bank. We don't get compensated enough for everything we do. Store managers often do not even meet their SR goals. Sales Revenue goals are unrealistic. Employees are pushed and pushed to make sales and if you do not meet their goal you will get reprimanded. Payouts are not as good as they should be. There are plenty of things that are out of our control that negatively impact the payouts. People who run management have big egos and they cannot admit when their employees are unhappy. Many stores are short staffed. Too much is expected from us. You are expected to do your job and so much more. Promotions happen rarely, they do not appreciate the work that you do for them. Promotions are not based off of your hard work but rather if the person above you likes you.

    Advice to ManagementAdvice

    Talk to your employees and make their work environment a better place for them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Went from CSR to management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales & Service Manager in Philadelphia, PA
    Former Employee - Sales & Service Manager in Philadelphia, PA

    I worked at TD Commerce Bank full-time (more than 5 years)

    Pros

    You will learn more here than you will at any bank hands down. You will literally touch with every department at some point and learn something new. Plenty of skills you can take in your next career move.

    Cons

    There is absolutely no work/life balance. Count on 50+ hours a week, plus no lunches. Plus the events that you are "encouraged" to go to.
    Overwhelmingly short staffed--you will get cross trained so you can do double duty and save the bank money. But you will still always be scrambling.
    Far too reactive instead of proactive. They let issues get out of hand before they do anything about it.
    They pay is bottom tier compared to other banks--because of this, you have crappy college level kids working in branches that don't care enough about their job, which results in massive amounts of turnover. Payouts are also bad because things that you can't control (charged off accounts) come out of your branch's bottom line (yet they've done nothing about it for years).
    Disorganized and inconsistent. One branch will tell you one thing, go up the street and they will tell you the opposite. Customer issues could have you bounced around from several different departments before you get an answer.
    Unrealistic sales goals, they do not factor in demographics (loan approvals in a low income area are highly unlikely)
    Promotions are honestly based more on if someone above you likes you. And of course, you need to move in the direction that senior management wants you to go. Make a mistake, and they ice you out.
    The "culture" almost feels like a cult. Wear the TD pin in public when not working and put a bumper sticker on my car? No thanks.
    The most telling is the fact that years ago TD sponsored bike races, cancer walks, etc. They don't do those anymore. Only can do events if it keeps you below staffing and you get to open accounts. They are really losing that connection with the community.

    Advice to ManagementAdvice

    CWI is not an accurate indicator of customer satisfaction. Everyone gets the same amount of shops regardless of volume which makes no sense.
    People are leaving in droves because they are overwhelmed and tired--and they will keep leaving unless you make some serious changes.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Long hours and low pay

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller
    Current Employee - Teller

    I have been working at TD Commerce Bank full-time (less than an year)

    Pros

    They'll take you with no experience, and even part-timers get full access to benefits. If you're still in school, they're open so much you can easily get the hours you need. If the team is good, it can be a lot of fun.

    Cons

    The hours are long and while they're supposed to rotate weekends, not all branches do. The pay is very low considering how awful some of their hours are and I expect them to lose a lot of really talented people when the economy improves.

    Doesn't Recommend
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  5.  

    Unfair favouratism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Vice President BDO
    Current Employee - Vice President BDO

    I have been working at TD Commerce Bank

    Pros

    Freedom to be creative to a point

    Cons

    Internal favouritism is at unacceptable level

    Advice to ManagementAdvice

    Communicate fairly

    Doesn't Recommend
    No opinion of CEO
  6.  

    Get Expierance and Leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Teller and Customer Service Representative in Dover, DE
    Current Employee - Teller and Customer Service Representative in Dover, DE

    I have been working at TD Commerce Bank

    Pros

    It was very flexi able with school schedule, had the opportunity to work as many hours as I wanted and the atmosphere was comfortable.

    Cons

    The seven day week banking, rude customers and management. Very unprofessional from senior management on down. The pay scale sucked!!!

    Advice to ManagementAdvice

    Give employees better pay and be more professional. Create a better professional development program for current employees and have better benefits.

    Disapproves of CEO
  7.  

    TD BANK - Lost the Commerce name AND SERVICE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative in Fort Lauderdale, FL
    Current Employee - Customer Service Representative in Fort Lauderdale, FL

    I have been working at TD Commerce Bank

    Pros

    PROS:

    -Friendly atmosphere with co-workers
    - Not as sales driven as other competitors
    - Flexible work schedules (open 7 days a week allows for part time employees)
    - Company culture attempts to be fun/energetic
    -Very solid benefits

    Cons

    CONS:

    - TERRIBLE PAY
    -Rewards for doing months of work include POTENTIALLY receiving a $25 gift card
    -Upper management plays favorites over more qualified candidates
    -Not much room to grow (opposite of what company declares CONSTANTLY)
    -General shift away from being customer-oriented and more towards finding ways to "fee" customers
    - Systems that were installed are still buggy; numerous glitches, including weeks of system being completely down which destroyed years of hard-earned reputation and status
    -More sales driven without any form of major compensation

    Advice to ManagementAdvice

    -Try to start compensating employees in a way similar to competing banks; otherwise talent will quickly leave for higher-paying jobs
    -Promote those that are competent, and get rid of those that cause trouble
    -Stop allowing management to play favorites with employees/customers
    -Make sure software is virtually glitch-free before switching over to brand new internal systems

    Doesn't Recommend
    Disapproves of CEO
  8.  

    TD Bank will lose a lot of good people once the recession ends

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Customer Service Representative in New York, NY
    Current Employee - Senior Customer Service Representative in New York, NY

    I have been working at TD Commerce Bank

    Pros

    A variety of work schedules to choose from, no layoffs during recession at least for CSRs and tellers.

    Cons

    Low morale among employees due to post integration problems that were not acknowledged and solved fast enough by management. Poor incentive plan for all non-exempt employees. A two-tier hierarchy exists between workers (CSRs, tellers and back office personnel) and management in terms of respect, room for advancement and compensation. Management's perception of how well employees are treated is in stark contrast to employees' perception of how they are treated. The twain shall not meet!

    Advice to ManagementAdvice

    Hire better managers/leaders, institute recognition plans that employees appreciate not what managers think they will appreciate. Very few people really want to attend the Wow Awards this year. Paying what amounts to a mere $160.00 per quarter before taxes to CSRs for meeting their quotas is NOTHING! That is not a WOW incentive plan! Remember that how you treat your employees is a direct reflection of how you treat your customers who make profits for you.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    TD Commerce bank is the worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Teller
    Current Employee - Senior Teller

    I have been working at TD Commerce Bank

    Pros

    banks always sound like a great place to work at

    Cons

    the hours suck and the pay is even worse. training is horrible and the enivorment is far to young

    Advice to ManagementAdvice

    Pay attention to people who seem like they know everything but yet do nothing

    Doesn't Recommend
    Disapproves of CEO
  10. 1 person found this helpful  

    TD Bank. Its a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Banking Specialist I in Mount Laurel, NJ
    Current Employee - Banking Specialist I in Mount Laurel, NJ

    I have been working at TD Commerce Bank

    Pros

    Plenty of overtime available
    4 weeks of PTO yearly
    Great, fun co-workers
    Nicely decorated and well maintained work enviorment
    Major highways close by for easy commuting
    SOME very professional, knowledgable yet down to earth leadership

    Cons

    Low pay. A customer service rep barely earns enough to get by.
    Need for meaningful recognition for good work, more than confetti, claping..and a balloon.
    Recently changed quality standards that allow small mistakes to result in constant "warnings"
    Low employee morale as a result of above mentioned quality standards
    An overall feeling among employees that nothing is good enough
    Too much inconsistant information between supervisors.
    Branches and call center need to be on the same page and stop pushing customers back and forth between the branches and call center.
    Higher management playing favorites. "Playing the game" should not be necessary to get ahead.
    Not enough leadership on the floor for reps to go to for help. This makes it necessary to keep customers on hold loo long.
    Leadership who will offer excuses instead of help.
    I could go on, but I have to get to work!

    Advice to ManagementAdvice

    Too much micro management and negativity. We got JD Powers 3 years running before changing quality standards.

    Doesn't Recommend
    Disapproves of CEO
  11. 2 people found this helpful  

    Sometimes great, sometimes okay, sometimes they don't make a drink strong enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Philadelphia, PA
    Former Employee - Customer Service Representative in Philadelphia, PA

    I worked at TD Commerce Bank

    Pros

    Great paid time off allowance, annual bonus, good products, friendly atmosphere, nice branch interiors, better hours than standard retail, some availability for promotion.

    Cons

    Poor health/dental benefits package, difficulty with branch employee scheduling, poor annual raises with good reviews, understaffed, difficult conversion during the bank merger.

    Advice to ManagementAdvice

    I no longer work for TD, but have friends and family that continue to be employed there. The largest complaint I hear from them is the annual raises given for excellect reviews (2%????). A CSR making $14/hour would receive a 2% raise of $0.28/hour - that would mean for a 40 hour work week, that employee would receive an additional $7.84/week after taxes. I would recommend at least a 4% raise for the employees, especially if the annual bonus is removed due to new sales goal conditions. The economy is down, but TD shares have risen nearly $20/share over the past few months - signs TD is doing well. It would be good to share that success with the employees, especially who appreciate a proper annual raise more than the pizza and ice cream during employee appreciation week.

    Doesn't Recommend
    No opinion of CEO

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