TELUS
3.5 of 5 517 reviews
www.telus.com Vancouver, Canada 5000+ Employees

TELUS Reviews in Calgary, AB Canada

Updated Apr 6, 2014
All Employees Current Employees Only

3.4 58 reviews

                             

62% Approve of the CEO

TELUS President, CEO, and Director Darren Entwistle

Darren Entwistle

(45 ratings)

71% of employees recommend this company to a friend
11 Employee Reviews Back to all reviews
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    Network Technician

    Network Technician (Former Employee)
    Calgary, AB (Canada)

    ProsEnough time to learn the job by own efforts. Good benefits.

    ConsNot really a IT company. After learning the job gets stuck in it, mangement wants you stay in same job forever. They don't want you to master all technical areas. Lots of Favouritism, It's not what you know it's Who you know kind of company. Is you want to do well just kiss manager's ass all the time.

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    Business Changes Constantly

    Business Analyst (Former Employee)
    Calgary, AB (Canada)

    ProsGreat pay and decent shifts to work.

    ConsTELUS is a leader in outsourcing work to other countries which leads to job insecurity in Canada. (i.e. Call Centre closures, consolidation of departments etc)
    Regular lay-offs about every 2-3 years

    Advice to Senior ManagementFocus on the people and the customers
    Focus on keeping jobs in Canada - it is not all about the bottom line all the time.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Account Manager - SMB

    Account Manager (Former Employee)
    Calgary, AB (Canada)

    ProsDealing with Customer - Brand Recognition

    ConsInternal Politics and mid-level management.
    Over Managed and outsourced key areas makes it hard to do anything right

    Advice to Senior ManagementChange Pulse check so people aren't scared to submit honest feedback. Something that doesn't need TiD or link login to submit. Get the real story about how people feel about Business in Alberta and the current leadership practice. The AB SMB environment is poisonous and going against all TELUS values and human ethics. SMB AB needs a reboot.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great

    Director (Former Employee)
    Calgary, AB (Canada)

    ProsWork life balance was good

    ConsPoor direction from the top

    Advice to Senior ManagementUpdate technology

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    10 managers in 12 years.

    Customer Service Representative (Current Employee)
    Calgary, AB (Canada)

    ProsAverage Pay, Benefits, Stock purchase plan. Large growing corporation with an upward stock price. Company was flush with cash for any business purpose.

    Cons"Passion for change" value should be "Passion for Positive change". The constant change in this company is not warranted. The decisions of numerous departments above the customer service level compounded daily at customer serving level. No respect for CSR position. Many departments sent offshore. Advancement is a popularity contest.

    Advice to Senior ManagementAt least look like you are working hard. Nothing is worse than busting your butt selling, resolving issues, billing, and accounting in a time sensitive environment only to see your boss or other management chit chatting or spending half an hour in the Tim's coffee lineup. I know people in management who spent years playing World Of Warcraft on the job.

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Telus

    Field Tech (Current Employee)
    Calgary, AB (Canada)

    Prosbenifits, good vacation, flexible when time off required, flexible shifts, interesting work, good people to work with, over time is double time.

    Conslock outs, poor morale, evil managment, poor customer relations, employees not respected, unstable job security (company moving toward contracting out)

    Advice to Senior ManagementIt’s not all about profit people are important parts of the Business i.e. customers/employees. Lower level management show know the job they are managing.

    No, I would not recommend this company to a friend

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    Average Telco, but that's not good

    Senior Software Engineer (Current Employee)
    Calgary, AB (Canada)

    ProsThere is ample direction given by management. A need for balanced work/personal life is appreciated, but not always accepted. Good overall compensation packages.

    ConsThere is ample direction given by management; sometimes good, often awful. Skills and projects are sometimes very poorly matched, to the point of embarrassment. Promotions are not as open as they seem.

    Advice to Senior ManagementThe only way Telus, or any of the big telcos, are going to improve ( and there's plenty of room for improvement all the way around ), is to listen. Listen to their customers, and listen to the professionals they've hired.

    No, I would not recommend this company to a friend

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    Not a very inspiring company to work for at the moment.

    Network Specialist II (Current Employee)
    Calgary, AB (Canada)

    ProsGreat benefits / stock share / pension plans

    ConsThe only way to get a raise is to change departments.
    There's always a reason to give you the minimum bonus even if you meet and exceed all your performance objectives.
    They'll lay you off at the drop of a hat to out source work to India.

    Advice to Senior ManagementDrop the "Team Telus Cares" and "We want to be a responsible corporate citizen" if you're going to lay off hundreds of employees to outsource their work to India.

    No, I would not recommend this company to a friend

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    Glas to be gone

    Anonymous Employee (Former Employee)
    Calgary, AB (Canada)

    ProsNot applicable as I have left the employ of TELUS - wasn't fired or packaged out, just resigned after a 25+ year career there.

    ConsVery poor morale, constant worry of whether or not you'll have a job a month down the road

    Advice to Senior ManagementBring the work back in house, stop the bleeding of jobs to overseas countries and also in-Canada contractors

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Morale is dying a quick death. But, you can learn lots if you can put up with the environment.

    Anonymous Employee (Current Employee)
    Calgary, AB (Canada)

    ProsExcellent exposure to new technologies and solutions. Always plenty to learn. Many different career paths. Coworkers are great.

    ConsOnly way to get a raise is change jobs or threaten to quit. Major accomplishments and achievements will only net you the annual 1-2% increase. In good job markets, this quickly leaves you below fair market value. They constantly brag that they are attracting and retaining top talent, but I've seen little to that affect. In my area, half my team is ready to quit and vacancies usually take over a year to fill. These are management professional positions, not union.

    Advice to Senior ManagementFocus more on employees, morale is terrible. Everything that was pro-employee or a perk is quickly disappearing to add a few more cents to the dividend.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at TELUS reviews and ratings in Calgary, AB — including employee satisfaction and approval rating for TELUS CEO Darren Entwistle. All 11 reviews posted anonymously by TELUS employees.