TELUS Reviews in Edmonton, AB, Canada Area

Former Employee – worked at TELUS full-time for more than 3 years

Pros – Telus has some good points, and it really isnt a terrible company.

decent employee discount
union protection
some good managers
decent pay
hire new people frequently

Cons – Some of the negatives of Telus however are:

Some terrible managers (play favourites, rig the system against union employees)
Inflexible, they expect you to be always available no matter what.
High staff turnover.
Little real chance for promotion.
Pointless employee satisfaction survey (called pulsecheck) that they ignore.

Advice to Senior Management – Promote from within, listen to employees, and learn some flexibility.... also pulsecheck sucks

Yes, I would recommend this company to a friend

Current Employee – been working at TELUS

Pros – 1. most of people are nice here
2. respect each other

Cons – 1. leadership sucks, do not know how to manage the project very well

Advice to Senior Management – 1. layoff some people are not doing the real job

Current Employee – been working at TELUS

Pros – Leader in Technology
Great place to learn

Cons – Sometimes work can be repetitive

Advice to Senior Management – Focused and Visionary

Current Employee – been working at TELUS

Pros – Good wages and benefits compared with other companies in similar sectors. Thank the union.
Great potential for transfers into many departments outside the call centre. This position is the proverbial "foot in the door".
New hires are scheduled only morning shifts for many months in so-called "Rising Stars" training groups.

Cons – This is a call centre servicing only customers with problems with their TV and Internet services.
Senior management views the entire department as a "cost centre" and costs must be minimized.
New hires are scheduled morning shifts for many months in so-called "Rising Stars" training groups but after training members are moved to teams that usually work until near midnight.
Management is clearly focused on making on-shore agents redundant. Ever increasing outsourcing to Manila is the means by which pressure is applied.
The best employees are rapidly departing on other career paths.
Senior employees are being fired for increasingly trivial reasons.

Advice to Senior Management – Management does not value on-shore employees. Even within Canada, Level 2 agents in Montreal make less money than Level 1 agents in Edmonton. In the same way, you seek to outsource as many jobs as possible to the cheapest market containing workers with the barest modicum of skill to attempt them. Advice? Don't do that. Customers notice.

A minor point of irritation: When you play the recording to callers that "service levels are higher than expected" every single day during peak times, it suggests that your ability to predict service levels is abysmal.

No, I would not recommend this company to a friend

Current Employee – been working at TELUS

Pros – Good benefits
Excellent co-workers
Work flexibility
If you stumble into a good manager, it's amazing, however good managers are extremely rare

Cons – Low morals displayed by upper management (using telus assets/policies for personal gain).
Frequent public temper tantrums by upper management
Highly politicized with lots of finger-pointing. Taking responsibility, results in firing or punishment
Lots of mini-empires "warring" with each other, creates bad policies, and slows real change
Management leadership training is fluff, learn by fire or not at all.
TELUS treats it's employees like it's customers. If you are new to the company, life is good, if you have been there awhile, nothing...

Advice to Senior Management – Time for new blood at the top. Telus is moving backwards, reorganizing into previously tried and failed formats

Current Employee – been working at TELUS

Pros – The pay is better than all over call centres, which makes it hard to leave, but at the end of the day do you want somewhere that pays less and makes you happy or pays more and you hate it. TELUS makes you have good pay cheques but not much more.

Benefits are great if your full time/part time, but if you're temporary your out of luck and a lot of people are temporary staff member for a long time.

You get 40% discount on phone or internet service at home if you work at TELUS and use TELUS services.

Cons – The wrong employees are always recognized, whereas hard work goes unnoticed, favortism in the office place is very accurate of TELUS.

The shift work, the night shifts, the random days off cause a lot of tiresome days/nights, as you switch between early to late.

Managers are all chummy chummy with other managers, so you can never go to anyone else and expect what you said to be confidential.

There are only 25 people in my department so needing specific days/hours is very difficult. In the summer, I was stuck working nites 5 weeks in a row which seems unreasonable and unnececessary.

Advice to Senior Management – To be more fair, and actually fire the incompetant people, as we have employees who should be fired but get away with everything as we are in a union.

Yes, I would recommend this company to a friend